The Zendesk Customer Service Benchmark
Stand out from the crowd
Great customer service creates happy customers, and happy customers keep business booming. One of the ways to keep them happy is getting ahead of their expectations. Luckily for you, we have an entire Data Science team dedicated to helping Zendesk customers unlock the patterns and insights to make it happen.
Get the research
Get ahead of the curve
The Zendesk Benchmark allows organizations to measure their customer support performance against their peers. Think of it as a friendly competition. It is not a survey or an expert opinion – it is the single best data index based on actual customer support interactions from 99,000 companies using Zendesk.
Based on data from:
6.2B
Tickets
2.1B
Customers
1.6M
Agents
159
Countries
See where you stand
It is simple—select your industry and see how you are performing against your peers.
Know what is trending in CX Trends 2024
Zendesk is back for the sixth year of CX Trends. This year we are coming in hot with insights from 7,000 consumers and businesses across 20 countries to reveal ten strategic trends that unlock the power of intelligent CX.
70% of CX leaders are rethinking their entire customer journey. Tap into the expertise of Zendesk and stay ahead of the curve with our exclusive insights into 2024 trends.
Get the report
Learn from our research
Data doesn’t matter if you don’t know what to look for. With our library of customer experience resources, you can research what matters to you and learn best practice from 99,000 organisations.
The door is open
Be a part of our data community so you can start providing a better customer experience.
