Dive into Zendesk’s most recent advancements in Workforce Engagement Management (WEM), Artificial Intelligence (AI), and Advanced Data Privacy and Protection (ADPP). Within this series, you’ll have access to:
20 minute presentations providing practical guidance and strategies for immediate implementation.
How to lead an impactful team of agents w/ WFM + QA
Gain actionable insights on the importance of optimizing your support team’s speed, accuracy, and personalization to provide superior quality, improve customer satisfaction, and drive revenue.
Quickly learn how to initiate a free trial including all of the best practices needed to get up and running.
Get started with Zendesk QA today
Watch this 10 minute demo video on the Zendesk QA (formally Klaus) tool and learn how to get started with your trial. Don't just stop at optimizing productivity - improve service quality. With QA + WFM, you will be able to unlock the power of everyday customer interactions to deliver consistently better customer service quality and increase loyalty.
20 minute presentations providing practical guidance and strategies for immediate implementation.
Ask our experts
Watch our previously recorded Q&A session with the Zendesk experts who eat, sleep, and breathe WFM & QA. In the 30 minute session, our panelists discussed some great strategies to implement, manage, and improve WEM within their companies.
