CX Experts

Umhlanga, South Africa | 50 projects | 20 certifications
CX Experts is the longest serving Zendesk Master Partner in South Africa, specialising in helping top brands streamline their customer service workflows through customer experience best-practice and super charging Zendesk solutions to maximise return on investment. We offer end-to-end Zendesk services—from solution scoping, design and deployment through to health checks, regular reviews and optimisation. Our team come from a diverse customer service background and we always strive to help you to drive optimal customer outcomes by using technology to make both customer and employee experience better. We've successfully supported businesses across EMEA, the US, Africa, and beyond, and we're eager to expand our reach even further!

CX Experts: South Africa's Premier Zendesk Partner

About Us CX Experts proudly stands as South Africa's longest-serving Zendesk partner, offering unparalleled expertise and dedication in customer experience management. Our consultants are from Customer Service backgrounds and focus on delivering the best customer outcomes and experience, technology is just one tool we use to deliver that.

We help craft tailored solutions for Business to Customer (B2C), Business to Business (B2B) and Business to Employee (B2E). With a track record of excellence and a deep understanding of the Zendesk platform, we are uniquely positioned to help your brand thrive in the digital age.

What We Do At CX Experts, we specialise in transforming your customer experience through comprehensive Zendesk solutions. Our services encompass two main areas:

New Customers

  • Scoping: Understanding your unique business challenges, objectives, what systems you have in place and how you interact with customers to craft a bespoke Zendesk solution to fit your specific needs
  • Implementation: Hands on launch plans to assist in the deployment of your solution. Ensuring your teams are trained to use the systems whilst ensuring seamless integration with your existing processes, channels and even back end systems.

Existing Customers

  • Health Checks: Regularly assessing your Zendesk setup to identify and rectify potential issues, ensuring optimal performance.
  • Optimisation: Enhancing the functionality of your Zendesk platform to better support your evolving business requirements.

Challenges We Help Brands Fix In today's dynamic business environment, brands face numerous challenges in delivering exceptional customer experiences. CX Experts is here to tackle these head-on, including: *** Converge Channels To Omni-Channel: Integrate all your channels into one beautifully simple system. *** Move To Messaging: Enhancing your messaging channels and helping to prioritise them so customers migrate and utilise these instantaneous tools. *** Empowering Employees: Your agents deal with only the highly emotional, complex conversations that your automation and AI has not been able to solve. We need to give them the context and support to deliver better support. *** Interconnected Eco-Systems: Connecting your other business systems to Zendesk saves time and effort. *** Automation, AI & Bots**: Drive self-service by replacing both simple repetitive tasks and more technical transactional enquiries through the ever evolving world or AI.

Why Choose CX Experts? Our deep-rooted experience and commitment to excellence make us the ideal partner for your Zendesk needs:

  • Unmatched Expertise: With decades of combined experience, our team offers a wealth of knowledge and a deep understanding of customer experience management.
  • Exclusive Insights: Our longstanding relationship with Zendesk grants us unique access to the latest features and updates, ensuring you benefit from cutting-edge solutions.

For a free consultation reach out to info@cxexperts.co.za

Accreditations

Badge: Premier Implementation PartnerBadge: Premier Solution Partner
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Services offered
Implementation
Development Services
Training
Design/Guide Theming
Staffing/Outsourcing
Reseller
System Integrator
BPO
CX Consultant
Regions
North America
Western Europe
Middle East & Central Asia
Africa
Australia/Oceania
Global
Partner type
Implementation Partner
Solution Provider
Referral Partner
Business Service Provider

What people are saying

5.0

(4)
4 reviews
Partner Support Agent [Lm]
2 months ago

Working with CX Experts and leveraging Zendesk's powerful platform has been a transformative experience for our business. CX Experts brought a deep understanding of customer experience optimisation and seamlessly tailored Zendesk solutions to meet our specific needs. Their hands-on approach ensured the implementation process was smooth, efficient, and perfectly aligned with our operational goals. What stood out most was their attention to detail and commitment to delivering measurable results. They didn't just set up the system; they empowered our team with best practices, training, and actionable insights, enabling us to maximize the potential of Zendesk's suite of tools. The collaboration has significantly enhanced our ability to manage customer interactions, streamline support processes, and provide a consistently excellent experience for our clients. Zendesk's intuitive and scalable platform and CX Experts' guidance have elevated our customer service operations. We now have the tools to deliver faster resolutions, better communication, and deeper customer engagement. We wholeheartedly recommend CX Experts for any organisation looking to make the most of Zendesk's capabilities and drive meaningful improvements in their customer experience strategy. If you're looking for a trusted partner to navigate the complexities of modern customer service, CX Experts and Zendesk are a winning combination!

Divan
2 months ago

We are delighted to share our experience with CX Experts, our trusted partner for Zendesk in South Africa. Their expertise and knowledge have been invaluable in helping us optimize our customer support operations. What truly sets them apart is their genuine interest in the growth and success of our business. They have consistently gone above and beyond to understand our unique needs and provide tailored solutions that drive our progress. We highly recommend CX Experts to any organization seeking a dedicated and proficient partner in enhancing their customer experience. Divan du Plessis, Support Centre Manager at Amplifin

Dawid.S
2 months ago

My experience with the CX Expert team has been nothing short of revolutionary. They’ve provided exceptional support with Zendesk across the board, ensuring that I am using the product to its fullest potential. The team is always eager to assist and collaborate, offering fresh ideas and solutions. Their turnaround time is incredibly fast—within minutes! My agents are thrilled with the improvements the CX team has helped us implement in 2024. From personalized dashboards to custom triggers, CX Experts can do it all. If you're looking for a reliable partner, take my word for it—CX Experts are the way to go! Dawid Smit TCG SA

Anonymous
2 months ago

Partnering with Zendesk and CX Experts has been a game-changer for our customer support operations in 2024. The centralized ticketing system and powerful suite of tools they implemented have transformed the way we serve our customers from lead to sales through to customer support. With all customer requests managed in one system, we now have unparalleled visibility, enabling us to provide faster, more efficient, and higher-quality service. The result? Happier customers and a support team that's operating at peak efficiency. We couldn’t be more thrilled with the results!

Displaying 4 of 4 ratings

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