LaPlante Management

Colorado Springs, United States | 300 projects | 9 certifications
LaPlante Management is a Zendesk Premier implementation and consulting partner. We specialize in setting up brand new instances and optimizing existing instances to go beyond the basics and get the most out of what Zendesk has to offer.

Coming from a background as Zendesk Administrators, and with uniquely skilled staff who can translate technology into regular human speak, our team is focused on delivering customized solutions to get you using Zendesk to its full potential. If you have a new instance, our certified admins will walk you through each step of the process to get your Help Center and workflows designed and customized to maximize the power of Zendesk. If you have an existing instance and know it could be better but aren't sure exactly what to do next, we'll perform an audit to provide recommendations on a variety of areas, then work with your team to implement the changes you agree to. If you already know what you want to fix but don't have the resources to do it, we're happy to jump in and help out. We love Zendesk, and we love helping our clients set it up in a way that makes their customer service as efficient and effective as possible!

Accreditations

Badge: Premier Solution PartnerBadge: Premier Implementation Partner
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Services offered
Implementation
Training
Design/Guide Theming
System Integrator
CX Consultant
Regions
North America
Partner type
Implementation Partner
Referral Partner
App Developer
Solution Provider
Theme developer

What people are saying

5.0

(12)
12 reviews
Andrea Poston
3 months ago

We contracted with LaPlante Management to configure and implement Zendesk for us. We did not want to do the work ourselves, we wanted them to do it for us and train us after. We worked with Chuck and Ben during the project. Chuck kept us organized and on track while Ben configured Zendesk the way we communicated how we wanted it. Ben did exactly what we wanted with no hand holding and even worked with our website developer on his own to hash out some developer integration needs. We signed off on the configuration and got the training needed for any admin type of duties for future changes as well as agent training. This was a prefect process from start to finish and, even when asked, I was unable to come up with any cons of this project overall and the LaPlante team. I highly recommend them!!

David Shreve
6 months ago

Cory, Anthony, and Ben were fantastic from start to finish. Our organization needed to quickly implement Zendesk to meet a deadline and LaPlante made the process incredibly smooth. Our Zendesk build-out turned out exactly as we had hoped. We received in-depth training and the team was always quick to respond to any questions we had. We truly appreciated the transparency about billable work hours throughout the process as we were always given an estimate before any work was done. We would use LaPlante again in the future without hesitation. It was an absolute pleasure working with them.

Chris Eisser
12 months ago

Cory, Anthony, and the LaPlante team have been great to work with over the last year. They have helped us see around corners, take on projects of all sizes, and educated us along the way. They are truly great partners and I would recommend them to anyone looking for Zendesk expertise.

Dan De Cerbo
over 1 year ago

Our ZenDesk account manager pointed us to LaPlante Management after a fairly expensive quote from their professional services team that would have exceeded our budget and forced us elsewhere. We were looking for a crawl/walk approach to implementing a new IT Help Desk and Project platform for to handle our 13 locations and 560+ employees. From the first conversation, Cory listened to our needs and assigned the right people to help. The project was scoped well and handled in a very professional manner. Garrett and Kris did an outstanding job at every step! Most importantly, we stayed on budget and on time, and recently launched to our employees. We are sticking with LaPlante for ongoing support and future development to help enhance our system over time. I highly recommend LaPlante Management for your ZenDesk implementation or development needs!

Jen Solley
over 1 year ago

I had the absolute pleasure of working with Anthony and Ben from the La Plante Management team, and I couldn't be more thrilled with the experience. From the moment we engaged with them, they displayed an unwavering commitment to providing top-notch service. Their responsiveness and attention to detail were truly exceptional. Anthony and Ben not only demonstrated a high level of professionalism but also remained consistently on-point throughout our collaboration. They possess a wealth of knowledge and expertise (and a great sense of humor), making them invaluable partners in any venture. If you're in search of a reliable and efficient team that will support you every step of the way, look no further than La Plante Management. With them, you're not just in good hands; you're in exceptional hands. I wholeheartedly recommend their services and look forward to working with them again in the future.

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