Faye is a global leader in software strategy, deployment, integration, and ongoing management. We are a Master Zendesk partner.
Faye’s depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations used by 100,000+ users every day.
Plus, we have been recognized in for the following awards:
You’ve made a significant investment in your Zendesk software, but that was the easy part.
Now it’s time to optimize your software to meet your organization’s unique needs. At Faye, we help Zendesk clients leverage the full capabilities of the Zendesk platform. We partner with the leading telephony, chatbot, and AI software providers to seamlessly integrate them into Zendesk for improved performance. We also work closely with the Zendesk team to bring innovative, industry-specific solutions to the market.
Zendesk Efficiency Reviews: Make sure your software works the way you need it to with a Zendesk Efficiency Review. Our experts work with you to uncover inefficiencies in your CX processes and Zendesk software, and provide you with a tangible list of tangible next steps to start making improvements immediately.
Zendesk Implementations and Jump Start Packages: Get up and running on Zendesk without the stress and potential pitfalls of doing it yourself. Our Zendesk implementation services focus on integrating your other software into Zendesk and making sure your processes are set up to drive customer support success.
Flare for Zendesk: Enable your agents to provide faster, more reliable customer support with Flare for Zendesk—the only tool that automatically imports and syncs your customer data from any platform into Zendesk. Learn more here →
Axia for Zendesk: Proactively optimize your Zendesk software with Axia for Zendesk—a monthly subscription for Zendesk strategy, support, training, and optimization services. Plus, get access to our suite of integrations, enhancements, and software tools. Learn more here →
Our clients are the reason we exist and our main objective is to solve their problems. If we take care of clients, the rest will take care of itself. We are proud to work with the following CX super stars:
Consumer Packaged Goods (CPG): Campbell’s, Johnsonville, BarkBox, Black Rifle Coffee Company, Challenge Butter, I and Love and You, Earth Animal
Retail& eCommerce: Makita, Camila and Marc, Lovevery, Cali Bamboo, Bonnie Plants, Molekule
Technology: Uber, Zoom, Flickr, Capital Lightspeed, Zendesk (that’s right, even Zendesk thinks we’re awesome!)
Manufacturing: Tucows, Metronet
Finance: SoFi, Endpoint, United Auto Credit
Healthcare: Medly, Precision Medical Products
Success doesn’t come from just having Zendesk. You need to maximize feature sets, drive adoption, and set up integrations to create the ROI you’ve promised internally.
Faye is your Zendesk solution and optimization partner. We are Zendesk experts, integration builders, strategists, and adoption managers. Let us guide you to customer experience success.
Faye was brough to us through our account rep at Zendesk to assist in migrating from the professional version running on two instances over to the Enterprise version. The entire Faye team has been a pleasure to work with, very professional, responsive to our questions, and meshed with our team. We would love to continue using them on future projects.
Working with Faye has been great for our company and has truly been a pleasure! Dean is awesome and really takes the time to listen to our needs. He helped us get set up on Zendesk and has taught us allot along the way. Dean's suggestions and advice have been spot on and we love working with this group. We would highly recommend a partnership with them for any future project. Thank you for all your help and care Dean and Co!
Faye has been an amazing partner in guiding our CX technical journey; establishing strategy, roadmaps and stakeholder investments to align our team needs with the larger business goals. They immediately understood our culture and helped us set priorities and actions that met unique challenges and changing consumer needs- always in ways that felt true to our brand. Faye assisted us in kicking off our initial chatbot strategy, and we look forward to building our enhanced philosophy of service with their support. This partnership has felt like a natural extension of our team. Our friends at Faye are collaborators and mentors, and we’re extremely grateful for their continued expertise and guidance.
Working with Faye has been a positive experience. They provide quality support implementing CX technical enhancements to transform our customer support team. Their commitment to support our initiatives has been crucial for our team as we invest in Ai and advanced cx tools. They are adaptable to feedback and provide great communication when working with our team, including cross-functional teams. Overall, we value our partnership with Faye and look forward to continuing to grow together.
We needed a refresher with Zendesk and the Faye team did a great job helping us to ensure that we were utilizing the system correctly. They took the time to teach us how best to set it up for our needs and worked through various scenarios so we could test the results. The group is professional to deal with and they care about the results,
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