Their consulting services help you define your CX goals and your most efficient operational model as well as train your staff to be proficient in the digital platforms. Redk’s engineering and technical implementation services guarantee the delivery of the best Zendesk based solutions to reach your business objectives.
The first step to their approach to CRM is understanding and adapting solutions to your core business strategy and objectives. In order to seamlessly align technology with your business plan so that you can reach your objectives.
They have fully operational offices in London, Brighton, Madrid and Barcelona and delivery and deployment capabilities to cover any European location.
*We have recognised them as the Zendesk 2020 Implementation Partner of the Year. * “Our mission is to turn our clients’ businesses into success stories” -
Redk tiene verdaderos profesionales que nos han acompañado y guiado en todo momento. Desde el primer momento nos ayudaron a definir los casos de uso, qué modelos funcionales se podían implantar, y cómo se podían implementar determinados procesos de mejor manera. Desde el inicio constatamos un elevado nivel de conocimiento de la solución, algo que otras compañías no tenían. La verdad es que no concibo la integración de Zendesk sin redk.
Collaborating with RedK for the implementation of Zendesk was essential for us. Their knowledge of the tool helped us to set it up in the most optimal way possible taking into account our circumstances (volume, types of contacts, etc.). Transitions always have many implications (technical complications, adaptation to a new tool, new concepts, adaptation of the agents, etc.) and I think that without RedK's support everything would have been much more difficult. We still count on them today for any issue related to Zendesk and we have complete confidence in their criteria.
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