Route 101 Ltd

Bristol, United Kingdom | 300 projects | 15 certifications
Zendesk's EMEA Regional Bookings Champion of the Year 2024, Zendesk's Global Most Valuable Partner of the Year 2023, Regional Partner of the Year for UK&I 2023 and UK&I Collaboration Partner of the Year 2023

Previously: Zendesk EMEA GTM Partner of the Year 2022/23, Solution Development Partner of the Year 2021/22 and EMEA Partner of the Year 2020/21

Route 101 is a renowned expert in CX transformation, assisting businesses to unlock the full potential of their Zendesk platforms. Leveraging our extensive product knowledge and expertise, we stand uniquely positioned to implement Zendesk in your organisation and help you elevate customer experiences through our comprehensive suite of services.

Learn more about Route 101

Whether you are new to Zendesk or an experienced user looking for more advanced features, we have got you covered! Our Zendesk CX services, including launch implementation, consultancy, and optimisation, are geared towards streamlining complex workflows, enhancing platform functionality, and amplifying your insights.

But that is not all! You can also count on data migration, custom applications and integrations, health checks, ongoing strategic consultancy and 24/7 ITIL support. This is underpinned by our training courses, all expertly delivered by our Zendesk Implementation Consultants.

Discover the full range of Zendesk services we offer

Why choose Route 101? 

Our team collectively boasts hundreds of years of communications experience, ensuring you benefit from a wealth of knowledge and receive solutions unique to your business and customer service goals. 

We are fully aligned with the Zendesk organisation at all levels within the company, giving us exclusive insights into the roadmap and enabling us to work to the highest industry standards.

Our unwavering commitment to customer service also means you can rely on round-the-clock, 24/7 expert support for the smooth running of your Zendesk operations, every single day.

Book a discovery call with our team to learn more about us and our solutions

Route 101 Zendesk Training Academy

We run training sessions aimed at equipping customer support teams, managers, and administrators with the essential skills to leverage Zendesk’s full potential.

Covering a wide range of topics, from fundamentals to advanced features, our courses ensure participants develop a deep understanding of the platform’s capabilities.

The training sessions are delivered in a live, interactive format, and are primarily conducted in person. However, we also offer online sessions to accommodate individual preferences and needs.

Our training sessions are attended by, but not limited to:

Customer Service Managers I Customer Experience Managers I Customer Service Team Leads I Head of Operations and Customer Operations I Operation Managers I Operational Efficiency Leads I Ecommerce Managers I Marketing Managers I Zendesk Administrators I MI and Reporting Analysts

If you are interested in enrolling, let us know, and our team will provide you with the details to secure your spot.

Register your interest in Route 101 Zendesk Training Academy

Accreditations

Badge: Premier Implementation PartnerBadge: Premier Solution PartnerBadge: Premier Solution Partner
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Services offered
Implementation
Training
Development Services
System Integrator
CX Consultant
Design/Guide Theming
Zendesk Sell Certified
Reseller
Public Sector Contractor
Data Migration
Regions
Western Europe
Partner type
Implementation Partner
Solution Provider
App Developer

What people are saying

5.0

(61)
61 reviews
Pete Ansty
3 months ago

Route 101 have worked closely with us in the replacement of our very old CRM system. Throughout the process, their approach around educating us on how Zendesk works as a basis of developing the actual solution design and configuration worked really well. Phil Crump the lead consultant worked hard to understand some unique elements around the way we work to ensure they were incorporated in the final solution. Carole McNally was brilliant around the design and implementation of the web forms on Guide which since go live has been fundamental in reducing work allocating tickets. App development was successfully completed by Oscar Dalby to support some of our bespoke printing requirements unique to the industry. Across all this, the project was managed well by Liam Pollard resulting in a successful go live on time and on budget. We are already seeing the benefits of the new solution in terms of positive customer feedback and seeing improvements in agent productivity. As a result, we are already developing a roadmap to further leverage the power of Zendesk for customers and colleagues in partnership with Route 101 to help deliver it.

Tom Watsham
3 months ago

We recently partnered with Route 101 to redesign and rework our Help Centre and FAQs on Zendesk, and I couldn’t be happier with the results. The team at Route 101 have been absolutely fantastic – their presentation, advice, and flexibility were top-notch from start to finish. Everyone I worked with at Route 101 has been an absolute dream, but a special mention must go to Tessa Pearce, Carole McNally, and Jordan Kane. Not only did they deliver the project ahead of schedule, but their authenticity and willingness to go above and beyond – even helping with queries outside the scope of the project – were truly impressive. Thanks to their hard work and dedication, our new Help Centre is better than I could have imagined, and the entire process felt smooth and collaborative. I would wholeheartedly recommend Route 101 to anyone looking for a knowledgeable, supportive, and results-driven partner.

Nicola Perry
3 months ago

We have partnered with Route 101 on the launch of our Help Center. The team have been fantastic in their advice, flexibility and hard work! They are a pleasure to work with and extremely well organised. We are really pleased with the results and look forward to collaborating with them for future projects.

Fred Morgan
6 months ago

Route101 project managed the rollout of Zendesk support across Vitesse's Operations teams. The project was extremely well run from planning & design through build & go-live. The thing that I was most impressed with was how Vitesse teams were hands-on, particularly through the build stage, ensuring that vital knowledge was shared with our teams. This means that we are far more capable to understand and maintain the product.

Permanently Deleted User
7 months ago

Route 101 have been a cornerstone in helping us build and maintain our instance of Zendesk. Nicole Thackrah has been absolutely amazing in being our point of contact at Route 101. Nicole meets regularly every month with my team to discuss various items such as Current Projects in flight; Upcoming Projects; Requirements; Wider company aims / objectives etc. If Nicole isn't able to advise on a particular query then she will ensure this gets referred to the relevant department for processing - and this is always done in a timely manner. Route 101 have supported our organisation with multiple Service Improvement initiatives and helped us see them through from start to finish. Would definitely recommend Route 101 if you are thinking of a suitable partner to assist you with your Zendesk integration!

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