Premium Plus

Amsterdam - Antwerp - Lille - London - Sint-Niklaas (HQ) - Porto - Copenhagen, Belgium | 1000 projects | 30 certifications
Premium Plus is a Zendesk Global Partner of the Year and your guide to a better customer experience. With 100% focus on Zendesk and 10+ years of unmatched experience, we provide you with the right processes, solutions, and implementation to unlock the full potential of your customer experience software.

Don't know how to implement Zendesk or make the most out of it? We've got you covered. Discover all our solutions

Discover the full range of support and services we offer for Zendesk

Our packages are based on the needs of new and experienced Zendesk users. Choose the right one for your company. Discover our packages

Become a Zendesk wizard with our trainings created by certified CX-specialists with extensive expertise. Discover all our Zendesk trainings

Apps allow you to extend the default functionality of Zendesk and streamline your processes. Discover Zendesk apps

Readymade help centre themes look nice and operate smoothly on every device. They are fast and easy to install even if you aren't a developer. You can also customize them to fit your brand without coding. Discover our ready-to-use Zendesk themes

If you want a more tailored help centre that meets all your unique requirements, go for a custom theme. Our Zendesk-certified developers will help you realize all your ideas. If you don't have a mockup, don't worry, we'll help you create one. Check out these custom Zendesk themes

But that's not all! Do your agents use the phone a lot? We offer the best call centre solutions for Zendesk. Discover our call center solutions

Analyzing and sharing data is a crucial CX element. Premium Plus can help you translate all data into smart reports and get useful insights for your team. Discover our smart reporting solutions for Zendesk

Contact Premium Plus, your ultimate Zendesk partner

Accreditations

Badge: Premier Solution PartnerBadge: Premier Implementation Partner
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Services offered
Implementation
Data Migration
Development Services
Training
Design/Guide Theming
Zendesk Sell Certified
CX Consultant
System Integrator
Reseller
Regions
Western Europe
North America
Global
Partner type
App Developer
Implementation Partner
Solution Provider
Theme developer

What people are saying

5.0

(46)
46 reviews
Carole Legrand
4 months ago

Parfait : notre conseiller, Bernard, était très compétent et très sympa ! Nous avons passé des séances aussi agréables qu'utiles. Notre Zendesk est mieux paramétré que jamais. Nous avons mis en place une toute nouvelle méthodo qui aide les collaborateurs. Nous avons eu les réponses à toutes nos questions. Bref. Parfait ! :)

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Response from developer
4 months ago

Bonjour Carole, Merci infiniment pour ce retour exceptionnel ! Nous sommes ravis d'apprendre que votre expérience avec Bernard a été à la fois agréable et fructueuse. Nous mettons un point d'honneur à offrir un service de qualité, et savoir que votre Zendesk est désormais mieux paramétré et que la nouvelle méthodologie aide vos collaborateurs est une grande satisfaction pour nous. N’hésitez pas à revenir vers nous si vous avez d'autres questions ou besoins à l'avenir. Nous serons toujours heureux de vous accompagner ! À très bientôt, Kurt Pinoy - CEO

Maryse Landreville
over 1 year ago

We cannot express enough gratitude to Premium Plus for their exceptional support and guidance in transforming our Zendesk experience. They truly went above and beyond, not only by actively listening to our needs but also by revealing the full potential that Zendesk has to offer. A special shout-out to Ana Luisa, who was an absolute gem throughout this journey. Her wonderful demeanor and unmatched patience made all the difference. She was consistently available to support us at every turn, making sure we felt confident in utilizing Zendesk to its fullest potential. With Ana's expertise and dedication, our Zendesk platform has become an indispensable asset for our business. We are beyond grateful for her unwavering assistance and the incredible results she helped us achieve. Thank you, Premium Plus, for being a reliable partner, and a heartfelt thank you to Ana Luisa for your outstanding contributions. We couldn't have asked for better support, and we are thrilled to have such a fantastic team on our side.

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Response from developer
over 1 year ago

Hi Maryse As the CEO of Premium Plus, I am humbled and thrilled to hear about your exceptional experience with our services. Your kind words about our exceptional support and guidance truly warm our hearts. We take immense pride in going above and beyond to ensure our customers' needs are not only met but exceeded. Ana Luisa, in particular, is an invaluable member of our team, and we are delighted to hear that her expertise and unwavering dedication have made a significant impact on your Zendesk journey. We will make sure to share your appreciation with her personally. Thank you for placing your trust in us and for recognizing our efforts. Should you ever need further assistance or have any questions, please don't hesitate to reach out to us. We are always here to support you. Kurt Pinoy - CEO

Sarah K.
over 1 year ago

Very good theme! Much better than the first one we used when starting with Zendesk. - Great design (and not only on landing page, also in all sub-pages) - Good organisation and clear display of categories, sections, articles. - Good and quick help from support team - fair price for the quality

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Response from developer
over 1 year ago

Thank you Phillipp for your outstanding 5-star review of one of our Premium Plus themes on the Zendesk marketplace. We are delighted that you appreciate the superior design, evident not only on the landing page but also throughout all sub-pages. Our commitment to clear organization and intuitive display of categories, sections, and articles is a top priority. Additionally, we are thrilled that our support team was able to provide you with quick and helpful assistance. We strive to offer our high-quality themes at a fair price, and we are grateful for your recognition. Thank you for choosing Premium Plus. Kurt Pinoy - CEO

Patrícia Miranda
over 1 year ago

Premium Plus was presented to us at the best time. It's a bit of a cliché to say it, but it was right on time! We were having a hard time improving our Zendesk and had a hard time getting the best result. Then Ana Luisa was introduced to us and everything changed. From the beginning to the end, a well-structured project with huge availability from Ana Luisa in helping us. Ana is really helpful and knowledgeable and understands our needs. Thank you for all the help and knowledge shared.

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Response from developer
over 1 year ago

Hi Patricia, We sincerely appreciate your fantastic 5-star review of Premium Plus! It's incredible to hear that our service came at the perfect time for you and that it had a significant impact on improving your Zendesk experience. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We wholeheartedly agree with your sentiments about Ana Luisa. Her dedication, knowledge, and unwavering support have been invaluable throughout your project. We take great pride in our team members' commitment to understanding your unique needs and providing tailored solutions. We aim not only to provide exceptional service but also to offer valuable insights to our esteemed customers. Thank you once again for choosing Premium Plus. We're grateful for your support and trust. Should you require any further assistance, please don't hesitate to contact us. We look forward to serving you again in the future. Kurt Pinoy - CEO

Muriel
almost 2 years ago

La mise en place et le lancement de notre projet se sont parfaitement déroulés. Un grand merci à toute l'équipe Premium Plus pour la qualité de l'accompagnement et plus particulièrement à Bernard pour son écoute, son soutien et ses conseils avisés. Je recommande vivement

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Response from developer
over 1 year ago

Merci, Muriel, pour votre remarquable commentaire 5 étoiles ! Nous sommes ravis d'apprendre que l'installation et le lancement de votre projet se sont parfaitement déroulés avec Premium Plus. Toute notre équipe apprécié votre gentillesse et votre reconnaissance. Nous tenons à remercier tout particulièrement Bernard pour son écoute attentive, son soutien indéfectible et ses précieux conseils. Votre recommandation est très importante pour nous et nous nous engageons à continuer à fournir un service et une assistance de la plus haute qualité. Si vous avez besoin d'aide ou si vous avez des projets futurs, n'hésitez pas à nous contacter. Merci encore d'avoir choisi Premium Plus ! Kurt Pinoy - CEO

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