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Hear what customers are saying about Zendesk
Improve call center time with a multi-channel solution from Zendesk
"We wanted to centralize data so that we can help drive improvements in the business. Our contact centers were not designed around multichannel response, so we didn’t really have a way to answer questions coming in through different channels.”
Orlando Gadea Ros
Global VP Customer Experience Transformation
at Stanley Black and Decker
3 weeks
Implementation time
+300%
Increase in agent efficiency
Reach agents faster
Connect callers to the right agent sooner with interactive voice response (IVR) routing
Improve voice support
Measure and improve your phone support operations with real-time analytics
