CX Trends Report

CX TRENDs

AI built for human connection

AI-powered CX is here. And it’s changing the way we serve our customers, providing more personalized service and unlocking the best customer experiences. To learn how to surge ahead with human-centric AI download our 2025 CX trends report.

CX Trends Report
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How Zendesk AI works

Intelligence infused into every interaction

Automate the frontline

Having too many customers is a good thing. Manage high demand with AI agents and resolve interactions with ease.

Give agents a boost

Being an agent has never been easier. Offer agents AI tools that provide full context and guidance on how to approach interactions.

Operate at scale

Get full visibility into how to optimize your service operations. Use AI to amaze customers, boost agent morale, and streamline workflows.

New

Artificial INTELLIGENCE

Let AI agents pick up the slack

Zendesk AI agents are more intelligent, reliable, and independent than the average bot. They provide real relief to human agents and know how to handle more complex interactions because customer service is what they do best.

Zendesk AI Summit

Agent efficiency

Turn agents into top performers

Double up on brain power
New

Our intelligent AI assistant does more than advise. It takes action, by offering response suggestions and actions to agents based on your business policies.

Send personalized replies in seconds

Make use of Generative AI replies and watch your CSAT skyrocket. Agents can add a personalized touch with text expansion and tone shift.

Provide agents all the details

Empower agents with full context behind every interaction within their workspace. Agents will know what customers want and how they feel before the conversation starts.

Get suggestions you can trust
New

Use AI suggestions to automate common responses so agents can resolve situations faster. Agents can also count on AI guidance on interactions if needed.

Double up on brain power

Our intelligent AI assistant does more than advise. It takes action, by offering response suggestions and actions to agents based on your business policies.

Send personalized replies in seconds

Make use of Generative AI replies and watch your CSAT skyrocket. Agents can add a personalized touch with text expansion and tone shift.

Provide agents all the details

Empower agents with full context behind every interaction within their workspace. Agents will know what customers want and how they feel before the conversation starts.

Get suggestions you can trust

Use AI suggestions to automate common responses so agents can resolve situations faster. Agents can also count on AI guidance on interactions if needed.

Customer Story

-30%

96%

Decrease in annual tickets

CSAT for messaging

“The bot is perfect for our users that need help when our agents are offline. They can interact with the bot to get answers quickly, instead of sending us an email and waiting until the next day to hear from us.”

Trishia Mercado

Director, Member Engagement Team at Photobucket

Zendesk AI: Unlocking the power of AI across your entire service experience

CX Trends Report
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