# Zendesk.com
> Deliver beautifully simple service with Zendesk AI Agents. Powering over 20,000 AI customers and counting

# Home
- [Zendesk: Transform Customer & Employee Service with AI Agents](https://www.zendesk.com/): Transform customer and employee service with Zendesk AI Agents—trusted by 200,000+ companies. Deliver fast, personalized support across chat, email, voice, and more.

## Blog
- [Customer experience, support and sales blog | Zendesk](https://www.zendesk.com/blog/): The Zendesk Library is the best source of information for customer service, experience, and sales tips, guides, industry best practices, and news. Read on.
- [1-Stop Connections keeps ports functioning by embracing the customer experience](https://www.zendesk.com/blog/1-stop-connections-customer-support/): 1-Stop Connections, a SaaS provider that helps ports operate efficiently, turned to the Zendesk Support Suite to improve its customer experience
- [18 call center tips for delivering exceptional customer service](https://www.zendesk.com/blog/10-best-call-center-etiquette-tips-support-agents/): Follow these call center tips to provide high-quality call center customer service and prioritize customer-centric etiquette.
- [10 common CRM problems and how to fix them](https://www.zendesk.com/blog/10-common-crm-problems-fix/): If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects
- [Top 10 customer experience KPIs and metrics for 2026](https://www.zendesk.com/blog/10-customer-experience-kpis/): The sheer number of customer experience KPIs can be overwhelming. Learn how to identify the customer journey KPIs most important to your company.
- [10 essential books and podcasts for CX leaders in 2026](https://www.zendesk.com/blog/10-essential-books-and-podcasts-for-cx-leaders-in-2025/)
- [10 essential books and podcasts for IT leaders in 2026](https://www.zendesk.com/blog/10-essential-books-and-podcasts-for-it-leaders-in-2025/)
- [10 essential books for HR leaders in 2026](https://www.zendesk.com/blog/10-essential-books-for-hr-leaders-in-2025/)
- [10 new Zendesk integrations for a jumpstart on better customer service](https://www.zendesk.com/blog/10-new-zendesk-integrations/): Check out the 10 new Zendesk integrations we added to our apps marketplace this February. It's no coincidence that in a leap year we've got apps to help specifically with keeping calendaring and scheduling smooth for your support team.
- [Riding the wave isn't easy — 10 self-care tips from a pro surfer](https://www.zendesk.com/blog/10-self-care-tips/): For Layne Beachley, self-care is an overarching theme when it comes to how you live your life. Here are Beachley’s tips for prioritizing yourself.
- [10 ways to be a great customer and get great customer service](https://www.zendesk.com/blog/10-ways-to-be-a-great-customer-great-customer-service/): Being a great customer has lots of benefits, including great customer service. Here are some lessons to use in your day-to-day.
- [10,000 Customers And (Still) Counting](https://www.zendesk.com/blog/10000-customers-and-still-counting/)
- [11 important sales pipeline metrics to track in 2026](https://www.zendesk.com/blog/11-important-sales-pipeline-metrics-to-track-in-2019/): Learn the most important sales pipeline metrics to understand and optimize if you want to gain more leads, keep prospects moving through the sales funnel.
- [11 Steps to a Better Customer Support RFP Document](https://www.zendesk.com/blog/11-steps-better-rfp-document/): Planning ahead can extend the life of your new customer support solution. Need help getting started? Flip through our new guide.
- [The final four? Take your pick from 13 new Zendesk apps and integrations](https://www.zendesk.com/blog/13-new-zendesk-apps/): March was a busy month in the apps marketplace. We added 12 new Zendesk apps and integrations + welcomed an addition to Zendesk Labs.
- [13 SFW questions to build better relationships](https://www.zendesk.com/blog/13-sfw-questions-build-better-relationships-at-work/): At work, the amount of self-disclosure people are willing to offer has to do with the corporate culture. If you're looking to build better relationships at work, here are some great (and appropriate) questions to ask your colleagues.
- [Sales presentations tips to seal the deal at your next meeting](https://www.zendesk.com/blog/13-tips-perfect-sales-presentation/): Solid sales presentations are essential for pitching products and services. Here are 13 tips to arrive prepared and deliver a perfect sales presentation
- [13 ways to be a customer-driven company in 2026](https://www.zendesk.com/blog/13-ways-customer-driven-company/): Becoming a true customer-driven business means taking a unified approach that includes support, marketing, and product teams.
- [Treat yo’ self to these 15 new apps and integrations](https://www.zendesk.com/blog/15-new-apps-and-integrations/): October brought a new look and feel to Zendesk, and to our entire family of products. What remains the same is our appetite for new additions to the Zendesk Apps Marketplace. This month we welcomed 14 new apps and integrations to the general marketplace, and one newbie to Zendesk Labs.
- [15 new Zendesk apps and integrations](https://www.zendesk.com/blog/15-new-zendesk-apps-integrations/): This June we added 15 exciting new Zendesk apps and integrations to the apps marketplace—including one guaranteed to boost morale and lower productivity. (Yep, you read that right.)
- [Sales incentives: 15 ideas to motivate your team](https://www.zendesk.com/blog/15-sales-incentives-actually-work/): Motivating sales teams month after month is no easy task. Here are 15 sales incentives that’ll boost your team’s performance.
- [50+ popular customer satisfaction survey questions (+ templates)](https://www.zendesk.com/blog/16-customer-satisfaction-survey-questions/): Customer satisfaction surveys measure what consumers think about your products or services. Explore our examples and download our customer survey templates.
- [20 reasons to visit the Zendesk Apps Marketplace](https://www.zendesk.com/blog/20-reasons-visit-zendesk-apps-marketplace/): This May we added no less than 20 new apps and integrations to the Zendesk Apps Marketplace, including three additions to Zendesk Labs.
- [Improvements to Zendesk’s terms and policies](https://www.zendesk.com/blog/2019-updated-terms/): We are excited to announce new updates to our customer-facing terms and policies
- [Why 2020 is the year for flexible workplaces](https://www.zendesk.com/blog/2020-flexible-workplaces/): Research and experience has debunked the notion that the 9-to-5, 40-hour-a-week work schedule is the most productive. In 2020, flexible workplaces are taking over.
- [2020 State of SMB Sales](https://www.zendesk.com/blog/2020-state-smb-sales/): In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies
- [2026: The year of customer service-led growth](https://www.zendesk.com/blog/2022-the-year-of-customer-service-led-growth/)
- [Spotlight on success: Celebrating our 2023 Zendesk Partner Award recipients](https://www.zendesk.com/blog/2023-zendesk-partner-award-recipients/): Discover the stories behind success as we showcase the voices and victories of our diverse 2023 Zendesk Partner Award champions.
- [By 2035, analysts expect a primarily digital society](https://www.zendesk.com/blog/2035-analysts-expect-primarily-digital-society/): Tech companies are working to solve problems from curing disease to ending starvation to reversing climate change. Yet the only people with the responsibility or authority to create ethics policies for these organizations are the CEOs themselves.
- [The 42 best sales books of all time](https://www.zendesk.com/blog/23-books-every-sales-rep-should-read/): Whether you’re a sales rep, manager, or executive, these are the best sales books for improving your skills and success rate.
- [What is 24/7 Support? Definition, Benefits, Tips](https://www.zendesk.com/blog/247-support-without-247-staff/): 24/7 support helps customers get the answers they need at any time of the day. Learn more in our comprehensive guide!
- [3 benefits of proactive engagement](https://www.zendesk.com/blog/3-benefits-proactive-engagement/): Proactive engagement is anticipating the context of common support issues and being a step ahead, so you can guide customers towards the experience they deserve. We highlight three benefits of proactive engagement.
- [The 5 best knowledge management system examples and types](https://www.zendesk.com/blog/3-best-knowledge-management-examples/): Explore our favorite knowledge management examples and get inspiration for the type of knowledge management system for your company.
- [3 best practices to cultivate loyalty in customer service](https://www.zendesk.com/blog/3-best-practices-loyalty-customer-support/): There are actionable ways to drive loyalty through your customer support. And loyalty really matters
- [Beyond vanity metrics: 3 data points to fuel growth](https://www.zendesk.com/blog/3-data-points-to-fuel-growth/): As companies grow, customers suffer. The larger a brand gets and the faster its growth rate, the more customer support and customer experience teams lag behind. Check out three CX data points to fuel growth.
- [Holiday 2020: 3 trends for retailers this season](https://www.zendesk.com/blog/3-important-trends-retailers-holiday-season/): For many retailers, the key to success may be how well they understand why people are purchasing the things that they are. Check out 3 trends to keep in mind this holiday season.
- [The 3 keys to silo-free, scalable self-service](https://www.zendesk.com/blog/3-keys-silo-free-scalable-self-service/): Having a knowledge base is one thing; but how do you manage content as it gets used across your business, in new and different contexts? Scale it smartly with these tips in mind.
- [3 keys to unlocking a measurable sales pipeline](https://www.zendesk.com/blog/3-keys-unlocking-measurable-sales-pipeline/)
- [3 lessons from Betterment on building a customer-centric financial service](https://www.zendesk.com/blog/3-lessons-betterment-building-customer-centric-financial-service/): When Jon Stein graduated college in 2001, he knew he wanted to help people make better decisions and live better lives. See how Betterment is taking a new approach to the finserv industry by making their customers a top priority.
- [3 organizations on fostering long-term customer relationships](https://www.zendesk.com/blog/3-organizations-fostering-long-term-customer-relationships/): Take a look at Zendesk's CX Moments series, where leaders from different organizations discuss the challenges they’re facing during this time—and the solutions they’ve discovered.
- [9 great sales leadership competencies, qualities, and skills](https://www.zendesk.com/blog/3-pillars-effective-sales-leadership/): Want to know what it takes to succeed as a sales leader? Here are the key characteristics and skills needed for effective sales leadership.
- [3 questions to ask when choosing the right BPO for your brand](https://www.zendesk.com/blog/3-questions-ask-choosing-right-bpo-brand/): When a company chooses a partner, the who and how are crucial. This is particularly true when choosing a business process outsourcer, or BPO, to offer customer support.
- [3 reasons support leaders can benefit from a sales CRM](https://www.zendesk.com/blog/3-reasons-support-leaders-can-benefit-sales-crm/): To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support.
- [3 reasons why time tracking software saves more than time](https://www.zendesk.com/blog/3-reasons-time-tracking-software-saves-time/): Paying attention to time signals that you value people's time and want to bring value to the employee and customer experience. Check out these 3 reasons why time tracking software saves more than time.
- [Total revenue formula (+ 4 metrics every sales rep should know)](https://www.zendesk.com/blog/3-revenue-formulas-every-sales-team-know/): Learn how to calculate revenue based on your company’s needs using the total revenue formula and other handy formulas.
- [3 simple steps to inbox zero](https://www.zendesk.com/blog/3-simple-steps-inbox-zero/): A full inbox can spark anxiety and stress. And yet much of what’s there might simply be spam or things you don’t need. Here are three easy steps you can take to achieve inbox zero.
- [3 smart solutions to common customer service challenges](https://www.zendesk.com/blog/3-smart-solutions-common-customer-service-challenges/): While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common.
- [The 3-step process for better agent training](https://www.zendesk.com/blog/3-step-process-better-agent-training/): Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how
- [What is customer satisfaction? Definition + importance](https://www.zendesk.com/blog/3-steps-achieving-customer-satisfaction-loyalty/): Customer satisfaction measures how happy your customers are with your products or services. Discover strategies to keep your customers satisfied.
- [3 strategies to improve customer service enablement](https://www.zendesk.com/blog/3-strategies-improve-customer-service-enablement/): At a time when customers value correct answers, fast resolutions, and effortless interactions, it’s critical that we equip reps with the skills they need to meet (and exceed) customer expectations.
- [3 surprising ways to volunteer your professional skills](https://www.zendesk.com/blog/3-surprising-ways-volunteer-your-professional-skills/): From paper folding to digital marketing, there are so many ways to volunteer in your local community, and even more ways to offer your professional skills to help those in need.
- [Multilingual customer support: What it is + 5 tips to execute](https://www.zendesk.com/blog/3-tips-providing-multilingual-customer-support/): Providing multilingual customer support is crucial for supporting a diverse customer base. Read our guide to learn how to successfully execute it.
- [3 top priorities in banking customer service](https://www.zendesk.com/blog/3-top-priorities-banking-customer-service/): Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits
- [4 types of CRM and how to choose the right one](https://www.zendesk.com/blog/3-types-crm-everything-need-know/): Learn how the four CRM types help you manage relationships, improve efficiency, and choose the right CRM for your business goals.
- [Customer service analytics: Types, use cases & benefits](https://www.zendesk.com/blog/3-types-customer-analytics/): Customer service analytics is the process of capturing and analyzing data from customers. Learn the main types and best practices.
- [3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey](https://www.zendesk.com/blog/3-ways-b2cs-can-improve-cx/)
- [Top ways to drive collaboration between support and development teams](https://www.zendesk.com/blog/3-ways-can-drive-collaboration-support-development-teams/)
- [3 ways healthcare companies are improving customer experience](https://www.zendesk.com/blog/3-ways-healthcare-companies-are-improving-customer-experience/)
- [3 ways to make AI practical and accessible in CX](https://www.zendesk.com/blog/3-ways-make-ai-practical-accessible-cx/): Goal-oriented business leaders need an AI accessibility and usability revolution in CX. Ada's Ruth Zive shares sharp, actionable ways to create it
- [3 ways retailers can prepare for the road ahead](https://www.zendesk.com/blog/3-ways-retailers-can-prepare-road-ahead/): A company’s brand is more than advertising or color swatches—it’s what they do, not just what they say they do. Check out 3 ways retailers can prepare for the road ahead.
- [3 ways to combat customer frustration](https://www.zendesk.com/blog/3-ways-to-combat-customer-frustration/): If your company can’t properly address customer grievances it might be time to take a step back. Here are 3 great ways to combat customer frustration
- [3 ways to use Zendesk as an ecommerce help desk](https://www.zendesk.com/blog/3-ways-use-zendesk-ecommerce-help-desk/): Managing support across various channels can create accountability problems and make your customer feel undervalued. Here are 3 ways to corral the chaos
- [3 ways Zendesk Sell + ActiveCampaign benefits sales teams](https://www.zendesk.com/blog/3-ways-zendesk-sell-activecampaign-benefits-sales-teams/)
- [30-60-90 day sales plan: how to build one that wins](https://www.zendesk.com/blog/30-60-90-day-sales-plan/): Use this guide and free template to create a 30-60-90 day sales plan that helps new sales hires ramp quickly and perform with confidence.
- [34 powerful CRM reports you should be using](https://www.zendesk.com/blog/34-powerful-crm-reports-you-should-be-using/): Insight from a CRM report can help improve your sales process. Here are 34 powerful CRM reports you should be using, along with how to use them, and why.
- [4 companies talk CX, changing course, and managing expectations](https://www.zendesk.com/blog/4-companies-talk-cx-changing-course-managing-expectations/): Take a look at Zendesk's CX Moments series, where leaders from different organizations discuss the challenges they’re facing during this time—and the solutions they’ve discovered.
- [Top 10 customer engagement metrics to measure in 2026](https://www.zendesk.com/blog/4-customer-engagement-metrics-measure/): There's no way to track every single customer engagement metric. That's why we made a short list of metrics that are relevant to almost any campaign.
- [4 factors hindering your close rate](https://www.zendesk.com/blog/4-factors-hindering-close-rate/): we’ll talk about the four most common factors that hinder close rates and how to eliminate them. But first, let’s break down the basics of close rates
- [The 4 most important ways software impacts your customer experience](https://www.zendesk.com/blog/4-important-ways-software-impacts-customer-experience/): Customers may not be interested in your customer experience software, but your company absolutely should be.
- [4 industry leaders on how they use the Knowledge Capture app](https://www.zendesk.com/blog/4-leaders-knowledge-capture-app/): We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re each using Zendesk Guide and the Knowledge Capture app.
- [4 principles of the consultative sales approach](https://www.zendesk.com/blog/4-principles-of-the-consultative-sales-approach/): Consultative sales is solution-based selling based on a deep understanding of the customer. Convert more leads with these sales principles.
- [4 steps for aligning sales and finance forecasts](https://www.zendesk.com/blog/4-steps-aligning-sales-finance-forecasts/): Explore how communication and the proper sales tools can create a strong synergy between sales and finance and align forecasts.
- [Customer focused startups have founders leaning in to service](https://www.zendesk.com/blog/4-steps-launching-customer-focused-startup/): For founders of startups, passion for the product comes naturally, but customer service? Not so much. How's how to lean in to service for more growth.
- [4 steps to optimize your customer service technology](https://www.zendesk.com/blog/4-steps-optimize-customer-service-technology/): Implementing your technology solution is a major milestone—and just the first step in a journey. As your business evolves, your technology supporting it should evolve with you.
- [4 strategies for managing customer conversations](https://www.zendesk.com/blog/4-strategies-for-managing-the-customer-conversation/): Discover four strategies to effectively manage customer conversations and create quality relationships with prospective and current customers
- [4 tips for springboarding from Tier 1 support](https://www.zendesk.com/blog/4-tips-building-upon-support-agent-career/): See how Leah Guest used her training ground in Tier 1 support as a jumping-off point for her current position as a Voice of the Customer Platform Coordinator at Zendesk.
- [4 ways badges can boost community engagement](https://www.zendesk.com/blog/4-ways-badges-can-boost-community-engagement/): Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.
- [4 ways to bring transparency to the customer experience](https://www.zendesk.com/blog/4-ways-bring-transparency-customer-experience/): Creating a good customer experience might mean showing new customers a few of the things they won’t be able to do with your product or service... and that's okay. Hear from Todd Caponi on how to bring more transparency to your CX.
- [4 ways customer support agents can make a career pivot](https://www.zendesk.com/blog/4-ways-customer-support-agents-can-make-career-pivot/): Companies have started using customer service departments as incubation spaces for future leaders. Instead of being seen as tedious, dead-end positions, jobs in customer service are now jumping points for a career pivot into marketing, operations, or even web development.
- [4 ways to stay ahead of the retail paradigm shifts](https://www.zendesk.com/blog/4-ways-stay-ahead-retail-paradigm-shifts/): The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.
- [5 behaviors every leader should adopt to create better customer experiences](https://www.zendesk.com/blog/5-behaviors-every-leader-adopt-create-better-customer-experiences/)
- [5 benefits of turning know-how into knowledge](https://www.zendesk.com/blog/5-benefits-turning-know-knowledge/): To build and maintain a great knowledge base, the best people to “hire” are the ones that use the knowledge day in and day out
- [Top 22 benefits of chatbots for businesses and customers](https://www.zendesk.com/blog/5-benefits-using-ai-bots-customer-service/): AI-powered chatbots are crucial for both customer and employee service. Learn more about the benefits of chatbots.
- [5 biggest gaps in customer service for midsize companies](https://www.zendesk.com/blog/5-biggest-gaps-customer-service-midsize-companies/): We took a deep dive into the 5 biggest gaps in customer service for midsize companies.
- [5 biggest gaps in customer service for small businesses](https://www.zendesk.com/blog/5-biggest-gaps-customer-service-small-businesses/): Take a look at the 5 biggest gaps in customer service for small businesses.
- [5 customer-centric sales lead generators](https://www.zendesk.com/blog/5-customer-centric-ways-to-generate-quality-sales-leads/): Turn leads into customers by providing value and creating a relationship with these five customer-centric sales lead generators.
- [The definitive guide to sales forecasting methodologies](https://www.zendesk.com/blog/5-essential-sales-forecasting-techniques/): Sales forecasts are a key component of any business. Implement the right sales forecasting techniques to improve your decision-making.
- [5 fun facts about omnichannel support](https://www.zendesk.com/blog/5-fun-facts-omnichannel-support/): Whether your support team is just ramping up or scaling operations globally, adopting an omnichannel strategy is a proven way to boost both the agent experience and the customer experience.
- [The 5 most important customer service techniques](https://www.zendesk.com/blog/5-important-customer-service-techniques/): Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time.
- [5 innovative ways brands are using bots to help customers connect](https://www.zendesk.com/blog/5-innovative-ways-brands-using-bots-help-customers-connect/): Beyond the hype, some brands are harnessing bots and other forms of automated content to help customers help themselves or have a better experience.
- [A guide to building a knowledge base (+3 best practices)](https://www.zendesk.com/blog/5-knowledge-base-design-best-practices/): Building a knowledge base enables you to deliver exceptional service and earn customer loyalty. Learn how to design and create one with this simple guide.
- [5 must-haves in B2C customer support](https://www.zendesk.com/blog/5-must-haves-b2c-customer-support/): B2C companies need to invest in features that account for their consumers’ behaviors, lest they want to see just how frustrated their customers can become. We highlighted the 5 must-have features of B2C customer support that ensure every customer can be heard.
- [5 productivity hacks anyone can do](https://www.zendesk.com/blog/5-productivity-hacks-anyone-can-do/): Refresh productivity levels by recognizing the natural tendencies and habits you have, and working with them rather than against them. Here are 5 productivity hacks anyone can do.
- [5 questions every IT leader should ask of their CRM platform](https://www.zendesk.com/blog/5-questions-it-leader-crm-platform/): When IT leaders are deciding what they need out of a CRM platform, there are five important questions they need to ask about data management, agility, customization, innovation, and measurement with in-depth customer experience analytics.
- [Customer service starter pack: five resources for managing a stellar support team](https://www.zendesk.com/blog/5-resources-managing-customer-service-teams/): Managing a customer service team isn't easy. Get a head start with these five resources from customer service leaders. From hiring agents to managing support channels, we have you covered.
- [What is a repeat customer? 5 ways to gain repeat customers](https://www.zendesk.com/blog/5-secrets-encourage-return-customers/): This is a guide to cultivating a loyal following of repeat customers with proven strategies and examples of how brands are encouraging repeat business.
- [5 Things to do before you switch solutions](https://www.zendesk.com/blog/5-things-switch-solutions/): Adopting new software can be complex, time-consuming, and if you’re not careful, a total nightmare. So why switch solutions? Because it might be worth it.
- [5 times virtual digital assistants should take the lead with customers](https://www.zendesk.com/blog/5-times-virtual-digital-assistants-take-lead-customers/): Could a virtual digital assistant be right for your customer service? Here are 5 cases in which this technology can successfully lead your customers.
- [Top 10 help desk best practices you should know](https://www.zendesk.com/blog/5-tips-for-setting-expectations-around-in-house-help-desks/): Here are 10 help desk best practices to set IT and HR teams up for success.
- [5 tips for training call center agents](https://www.zendesk.com/blog/5-tips-training-call-center-agents/): Agent demeanor is even more important to consumers than fast resolution or shorter hold times. Here are a few tips for training call center agents to help your customers over the phone.
- [5 trends to uncover in your customer service data](https://www.zendesk.com/blog/5-trends-uncover-customer-service-data/): A whole lot of data comes out of support interactions. Here are five telltale signs that there's a trend involving your customers and the effectiveness of your customer support.
- [How to deal with difficult customers: 13 tips + examples](https://www.zendesk.com/blog/5-types-difficult-customers-help/): Learn how to deal with difficult customers to promote a positive customer experience in every interaction.
- [Lessons from Reddit: 5 ways businesses can support digital altruism](https://www.zendesk.com/blog/5-ways-businesses-can-support-digital-altruism/): People who perform acts of altruism online aren’t doing it just because it’s easier or more convenient than doing similar acts in real life. Take a look at 5 different ways businesses can support digital altruism.
- [Customer interaction: 5 reasons customer interactions are important](https://www.zendesk.com/blog/5-ways-customer-interaction-can-improve-business/): How can your customer interactions improve the way your company works?
- [5 ways financial services are banking on conversational customer support](https://www.zendesk.com/blog/5-ways-financial-services-can-use-messaging-create-better-experience/): Financial services are leaning into modern conversational experiences to manage their customer relationships
- [5 Ways to Prevent Customer Fallout](https://www.zendesk.com/blog/5-ways-to-prevent-customer-fallout/)
- [Cost of sales: Definition, formula, and ways to lower it](https://www.zendesk.com/blog/5-ways-to-reduce-cost-of-sales/): Looking to lower your cost of sales? Here’s what you need to know about this sales metric and how to optimize it.
- [5 ways to use a CRM to boost your business](https://www.zendesk.com/blog/5-ways-use-crm/): Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage.
- [55 sales pros to follow on Twitter](https://www.zendesk.com/blog/55-sales-pros-to-follow-on-twitter/): Everyone included in this list tweets regularly about hot topics in sales and many of them write their own blogs or contribute to other blogs...
- [Inclusive leadership has never been more imperative](https://www.zendesk.com/blog/6-behaviors-of-an-inclusive-leader/): According to CTI, 58 percent of Black professionals have experienced racial prejudice at work.. See why inclusive leadership has never been more imperative.
- [6 Benchmarking best practices](https://www.zendesk.com/blog/6-benchmarking-best-practices/): Benchmarking done right is much more than a casual, anecdotal look at the competition. Here are some benchmarking best practices.
- [6 best practices for chat etiquette](https://www.zendesk.com/blog/6-best-practices-chat-etiquette/): Follow these chat etiquette tips to help give visitors to your website a positive support experience.
- [6 companies tackling social justice and inspiring customers](https://www.zendesk.com/blog/6-companies-tackling-social-justice-inspiring-customers/): When brands take a stand, it can’t be empty words. Donate time, money, resources, empathy, whatever your business can give, to back up its support by action.
- [6 keys to a successful ticket escalation process](https://www.zendesk.com/blog/6-keys-ticket-escalation/): Ticket escalation is the process of routing customer support tickets to the appropriate agents. Learn some best practices to identify and escalate tickets.
- [6 pipeline reports that will help you optimize the sales funnel](https://www.zendesk.com/blog/6-pipeline-reports-that-will-help-you-optimize-the-sales-funnel/): A pipeline report is essential in understanding your pipeline. Here are 6 pipeline reports to become a more successful sales team.
- [6 productivity tips for customer support agents](https://www.zendesk.com/blog/6-productivity-tips-customer-support-agents/): Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency
- [6 Reasons why every call center should use an integrated ticketing system](https://www.zendesk.com/blog/6-reasons-every-call-center-use-integrated-ticketing-system/): Despite major improvements in other realms of customer service, many companies are using outdated technology for providing customer service over the phone
- [How service recovery programs can build customer loyalty](https://www.zendesk.com/blog/6-steps-build-service-recovery-program/): Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help
- [6 steps towards developing a customer support career path](https://www.zendesk.com/blog/6-steps-towrds-developing-customer-support-career-path/): As with any profession, a customer support career path can movie in many different directions.
- [6 easy steps to trial Zendesk Talk](https://www.zendesk.com/blog/6-steps-trial-zendesk-voice/): Easy to set-up and use, Zendesk Talk helps organizations boost agent productivity, improve cross-channel reporting, and improve the customer experience.
- [What is online customer service? + 9 ways to improve it](https://www.zendesk.com/blog/6-tips-best-online-customer-support/): Learn what online customer service is and 8 ways to improve it, including self-service, omnichannel, and personalization.
- [6 tips for creating mobile-friendly emails](https://www.zendesk.com/blog/6-tips-creating-emails-optimized-mobile/): Mobile-friendly email is just one part of successful customer service email management, but it’s an important one. You can equip agents with the right tools and knowledge to ensure all their emails work well on mobile
- [How to build a help center: A comprehensive guide](https://www.zendesk.com/blog/6-tips-for-building-a-thriving-help-center/): Help customers resolve issues faster with a seamless self-service experience. Discover how to build a scalable help center with our complete guide.
- [6 tips to hone your support superpowers](https://www.zendesk.com/blog/6-tips-hone-support-superpowers/): To hone your support superpowers, here are 6 tips to keep top of mind when offering customer support, from your very own support heroes at Zendesk.
- [Selfish or selective? 6 ways Millennials are changing charitable giving.](https://www.zendesk.com/blog/6-ways-millennials-changing-charitable-giving/): Millennials are dramatically changing the face of charitable giving in more ways than one. Here’s what’s happening.
- [7 innovative ways technology is transforming the patient experience](https://www.zendesk.com/blog/7-innovative-ways-technology-transforming-patient-experience/): So, how can your healthcare organization create cohesive patient experiences that provide real value? Here are 7 innovative ways technology is transforming the patient experience.
- [7 tips to avoid common pitfalls with AI in customer service](https://www.zendesk.com/blog/7-pitfalls-avoid-incorporating-ai-customer-service/): Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value.
- [7 questions to ask when evaluating sales software](https://www.zendesk.com/blog/7-questions-ask-evaluating-sales-software/): This paper provides 7 critical questions for you to ask when considering your options to help avoid unpleasant surprises and narrow down the playing field.
- [7 questions every small business should ask when looking for a CRM](https://www.zendesk.com/blog/7-questions-every-small-business-ask-looking-crm/): Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together
- [7 secrets of sales leadership](https://www.zendesk.com/blog/7-secrets-sales-leadership/): In this expert roundup, learn how to coach the best agents, streamline your sales process, and succeed in sales.
- [7 strategies to win back your customers' trust after a damaged brand reputation](https://www.zendesk.com/blog/7-strategies-win-back-customers-trust/)
- [7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk](https://www.zendesk.com/blog/7-tips-for-it/): At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our support tickets.
- [7 tips to get your support teams through the pandemic (and beyond!)](https://www.zendesk.com/blog/7-tips-get-support-teams-2020-beyond/): Whether you’re in the middle of a ticket surge, a lull, or somewhere in between, now is the time to implement best practices that will help your company be ready for the uncertainties that lie ahead.
- [7 tools for giving amazing customer service](https://www.zendesk.com/blog/7-tools-for-amazing-customer-service/): Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, gives tips that will help you provide amazing customer service
- [7 ways to improve your agent capacity](https://www.zendesk.com/blog/7-ways-improve-agent-capacity/): If your agents are inundated with emails, calls, and inquiries, something needs to change. Here are 7 solutions to improve your agent capacity and operations.
- [7 ways to reduce bias in conversational AI](https://www.zendesk.com/blog/7-ways-reduce-bias-conversational-ai/): AI can learn both good and bad things, but it depends on what it’s fed. Check out how it works, plus 7 ideas you can use to reduce bias in conversational AI.
- [8 cognitive biases that affect how you manage your team](https://www.zendesk.com/blog/8-cognitive-biases-affect-manage-team/): Understanding our cognitive biases can help us avoid making mistakes as managers and as we make decisions. Here are 8 cognitive biases that affect how you manage your team.
- [How 8 companies deliver exceptional customer experience at scale](https://www.zendesk.com/blog/8-companies-exceptional-customer-experience-at-scale/): Delivering exceptional customer experience at scale can be a challenge. Hear from eight companies that have achieved it in partnership with Zendesk.
- [8 support manager skills to develop](https://www.zendesk.com/blog/8-core-support-manager-skills/): 6 support manager skills to focus on that will ensure your support team will be ready for anything.
- [8 more funny customer service scenes in film and TV](https://www.zendesk.com/blog/8-funny-customer-service-scenes/): Once again, we’ve collected the most hilarious scenes about truly terrible customer service. Take a look at 8 more funny customer service scenes in film and television.
- [9 customer data management best practices for CDM success](https://www.zendesk.com/blog/8-ways-effectively-manage-customer-data/): Customer data management is the practice of ethically collecting, storing, and managing a database of customer information.
- [8 ways to effectively manage your CRM data](https://www.zendesk.com/blog/8-ways-to-effectively-manage-your-customer-data/): With just a little forethought, your sales team and company can be smart data owners. Here are 8 ways you can effectively manage your customer data.
- [Improving Help Desk Response Times](https://www.zendesk.com/blog/8-ways-to-ramp-up-help-desk-response-times/): Jon Picoult of Watermark Consulting offers 8 tips on speeding up your help desk's response times.
- [9 questions to ask before starting up with coworkers](https://www.zendesk.com/blog/9-questions-to-ask-before-starting-up-with-coworkers/): There are crucial questions to ask before starting up with coworkers. Learn what to ask and why.
- [Let’s get conversational: 9 ways to transform your CX with messaging](https://www.zendesk.com/blog/9-ways-transform-cx-messaging/)
- [A focus on mental health can help prepare employees for re-entry](https://www.zendesk.com/blog/a-focus-on-mental-health-can-help-prepare-employees-for-re-entry/): Never before have mental health and business objectives become so intertwined. Here’s what we learned at SXSW 2021 about the importance of workplace wellness.
- [That’s a wrap: A look back at Zendesk Relate 2022](https://www.zendesk.com/blog/a-look-back-at-zendesk-relate-2022/)
- [Be an #A11Y—why inclusive design is good design](https://www.zendesk.com/blog/a11y-inclusive-design-good-design/): Good design is inclusive design—and inclusive design is good design. When we all work together to think about and incorporate inclusive design principles, we make the world a better place for everyone.
- [All aboard the integration train](https://www.zendesk.com/blog/aboard-integration-train/): This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in
- [3 tips for dealing with abusive customers](https://www.zendesk.com/blog/abusive-customers/): Learn how to carefully handle abusive customers and support your team in the face of conflict.
- [Why being an accomplice is better than being an ally](https://www.zendesk.com/blog/accomplice-better-ally/): Sometimes the best way to be a real advocate is to begin with a simple but significant shift in language. Here author Kate Crane explains why "accomplice" is far more powerful than "ally" and how it helps to pair good intentions with action.
- [Why activity metrics are killing your sales](https://www.zendesk.com/blog/activity-metrics-killing-sales/): Focusing on the wrong data points can absolutely kill your business. One type of metric that is commonly misused is activity metrics.
- [What is ACV in sales? ACV vs. ARR (+examples)](https://www.zendesk.com/blog/acv-sales/): ACV stands for annual contract value. ACV in sales is a crucial metric for measuring and understanding the worth of customer contracts.
- [The guide to customizing your customer service software](https://www.zendesk.com/blog/adaptable-agent-workspace/): Discover the power of Zendesk's Agent Workspace, a unified multi-channel interface that streamlines customer support, improves efficiency, and ensures seamless communication across all channels.
- [How smaller businesses can adapt to rapid change](https://www.zendesk.com/blog/adapting-to-rapid-change/): Smaller firms must go above and beyond to meet the needs of their customers, even as budgets tighten and workloads rise.
- [5 ways to add meaning to your customer data](https://www.zendesk.com/blog/add-meaning-to-customer-data/): You have a lot of customer data in your Zendesk... now what? Here are 5 tips to help you start using your data to change your company for the better.
- [How to add value to your customer data](https://www.zendesk.com/blog/add-value-to-customer-data/): It's possible to add value to customer data when it's thoughtfully organized and cared for, no matter from where it stems.
- [Adobe and Zendesk: powering multi-channel customer experiences](https://www.zendesk.com/blog/adobe-zendesk-powering-multi-channel-customer-experiences/): We’re excited to announce that we are partnering with Adobe to improve customer experiences, so customers can expect the same great service through a variety of channels.
- [Growing up vs. adulting: the journey toward adulthood has changed](https://www.zendesk.com/blog/adulting/): These days, no matter your age, becoming an adult is more a choice than the effect of time. Young people in their late teens and early twenties flirt with adult-like behavior and try it on for size. And when they embrace it? They post it online. It's called adulting, and yes, there's a hashtag.
- [AI deep dive: Harnessing the power of AI for customer service](https://www.zendesk.com/blog/advanced-ai/)
- [A preview of Advanced Encryption in Zendesk](https://www.zendesk.com/blog/advanced-encryption-zendesk/): Learn more about Zendesk’s Advanced Encryption and, if eligible, how to sign up for our early access program.
- [Zendesk and Local Measure partner to deliver advanced voice solutions for enterprises](https://www.zendesk.com/blog/advanced-voice-for-enterprises/): Zendesk partners with Local Measure to deliver advanced voice solutions, scaling enterprise customer service with AI-powered tools and seamless integration.
- [Advocate Spotlight on Tier 3: Bringing a hive mentality to work](https://www.zendesk.com/blog/advocate-spotlight-tier-3/): Each month we shine a spotlight on a member of Zendesk’s Global Advocacy team to learn from our advocates’ on-the-job expertise. This time around, we wanted to illuminate our entire Tier 3 team, as they truly stand as one.
- [After-sales service: 10 strategies to keep customers engaged](https://www.zendesk.com/blog/after-sales-service/): After-sales service is the support provided to customers after a purchase. Learn how it can increase customer lifetime value.
- [The age of the customer: How companies transform their customer experience with Zendesk](https://www.zendesk.com/blog/age-of-customer-ebook/)
- [The fresh approach to tracking daily attendance](https://www.zendesk.com/blog/agent-attendance/)
- [Agent Experience Guide](https://www.zendesk.com/blog/agent-experience-guide/): Even if you're trying to give your support agents what they need to be successful, you can always do more. That’s why wrote the Agent Experience Guide.
- [Enhancing the agent experience with Tymeshift’s newest features](https://www.zendesk.com/blog/agent-experience-tymeshift-features/): Check out Tymeshift's newest features, ready to help larger service teams and lower costs.
- [Agent feedback: putting the pieces together](https://www.zendesk.com/blog/agent-feedback-putting-pieces-together/): When it comes to agent satisfaction, there are compelling reasons to move beyond a surface understanding of its importance.
- [Agent Life Cycle Guide](https://www.zendesk.com/blog/agent-life-cycle-guide/): Finding and training the best support talent is easier said than done. That's why we wrote the Agent Life Cycle Guide.
- [Agent performance: What it is + 25 metrics to track](https://www.zendesk.com/blog/agent-performance/): Monitoring agent performance can help your team deliver better support and boost productivity. Learn more in our guide.
- [Agent scheduling: Benefits + best practices](https://www.zendesk.com/blog/agent-scheduling/): Executing agent scheduling is crucial for organizational success. Learn how to create an effective scheduling system in our guide.
- [Introducing Agent Status Dashboard](https://www.zendesk.com/blog/agent-status-dashboard/)
- [Increasing efficiency with Agent Workspace](https://www.zendesk.com/blog/agent-workspace/): Our Agent Workspace is a new, unified interface for customer service agents that keeps conversations, context, and integrations together in a single view.
- [Agentic AI in ITSM: The future of IT service management](https://www.zendesk.com/blog/agentic-ai-in-itsm/): Agentic AI in ITSM can help IT teams operate more efficiently. Learn how AI is changing IT service management in our guide.
- [Agentic AI vs. generative AI: What sets them apart](https://www.zendesk.com/blog/agentic-ai-vs-generative-ai/)
- [What is agentic AI, and how does it work?](https://www.zendesk.com/blog/agentic-ai/): Learn how agentic AI, an autonomous software that plans, reasons, and completes complex tasks, can elevate the support experience.
- [Agents need cross-channel communication](https://www.zendesk.com/blog/agents-needs-cross-channel-communication/): Omnichannel support for agents and customers is a necessity. Here's why.
- [Agile customer experience- Zendesk](https://www.zendesk.com/blog/agile-customer-experience/): Infographic: learn how to build long-term customer relationships by providing an agile customer experience
- [Agile customer service drives revenue](https://www.zendesk.com/blog/agile-customer-service-drives-revenue/): Offering customers access to top-notch customer service teams is a box smart companies need to check, no matter their size.
- [Agility and the total cost of the customer experience](https://www.zendesk.com/blog/agility-total-cost-customer-experience/): Agile businesses adapt faster to changing customer expectations, keep up with evolving internal systems, and respond to competitive pressures.
- [How AI is boosting agent intelligence—and evolving the CX team](https://www.zendesk.com/blog/ai-agent-intelligence/): Agents and AI must work hand in hand to deliver the kinds of experiences that keep customers coming back.
- [AI agentic workflows: The smarter AI that’s transforming CX](https://www.zendesk.com/blog/ai-agentic-workflow-for-cx/): Discover how AI agentic workflows leverage AI agents to automate complex tasks and decision-making without agent intervention.
- [Why AI agents mark a massive change in CX](https://www.zendesk.com/blog/ai-agents-cx/): Autonomous AI agents will be the new front line in CX—instantly deployable and capable of resolving the vast majority of customer issues.
- [AI agent vs. AI chatbot: Key differences and features](https://www.zendesk.com/blog/ai-agents-vs-ai-chatbots/): Learn about AI agents vs. AI chatbots to help you make the right choice for your business
- [AI customer service agents: A guide to the future of intelligent support](https://www.zendesk.com/blog/ai-agents/): Discover how AI agents are transforming customer support. Learn how you can harness their power to improve efficiency, personalize service, and drive results.
- [AI and the next CX revolution—with Zendesk’s Adrian McDermott and Teresa Haun](https://www.zendesk.com/blog/ai-and-the-next-cx-revolution-podcast/): Join Zendesk’s own AI experts as they unpack the history of CX transformation and what that means for an AI-powered future.
- [What is AI as a service (AIaaS)? Types + benefits](https://www.zendesk.com/blog/ai-as-a-service/): AI as a service (AIaaS) providers can help your business harness AI and provide a better CX. Learn more in our guide.
- [How AI assistants close the gaps in customer service](https://www.zendesk.com/blog/ai-assistants-close-gaps-customer-service/): AI assistants are capable of quite a bit more than their living room responsibilities. In the workplace, they’re helping to fill the gaps that commonly plague customer service: miscommunications, uninformed support agents, and meeting customers’ expectations.
- [Intelligent automation (IA) benefits, components, and examples](https://www.zendesk.com/blog/ai-automation/): Intelligent automation allows businesses to streamline essential workflows and processes. Learn how to use IA to boost productivity and lower operational costs.
- [How AI can help businesses hedge against uncertainty](https://www.zendesk.com/blog/ai-businesses-against-uncertainty/): For businesses, resilience isn’t a mantra, it’s a must have. That’s why many are turning to AI—and their CX teams—to help them navigate challenging times.
- [AI call center: How voice and digital channels are changing CX](https://www.zendesk.com/blog/ai-call-center/): Learn how AI call centers are transforming voice and digital support in this article with practical use cases, benefits, and best practices for CX teams.
- [Why an AI chatbot should be the gatekeeper to your customer service](https://www.zendesk.com/blog/ai-chatbot-gatekeeper-customer-service/): The best way for your brand to manage and prioritize customer requests is to provide a single entry point to your customer service channels. Learn how
- [A complete guide to AI copilots in 2026](https://www.zendesk.com/blog/ai-copilot/): Harness the power of AI copilots in 2026. Learn how these proactive, context-aware assistants automate tasks and boost productivity directly inside your apps.
- [13 ways AI will improve the customer experience in 2026](https://www.zendesk.com/blog/ai-customer-experience/): AI for customer experience uses intelligent technology to build fast and personalized customer interactions. Learn how businesses are using AI in CX.
- [AI customer feedback analysis: A complete guide](https://www.zendesk.com/blog/ai-customer-feedback/): AI customer feedback analysis can help you improve your customer service and boost team performance. Learn more in our guide.
- [59 AI customer service statistics for 2026](https://www.zendesk.com/blog/ai-customer-service-statistics/): Discover how AI is revolutionizing customer support with these key statistics and insights. Learn about the benefits AI brings to customer service.
- [AI in customer service: All you need to know](https://www.zendesk.com/blog/ai-customer-service/): Learn how businesses use AI in customer service to create better experiences, from AI agents to automated workflows.
- [The role of AI in making CX more accessible and inclusive](https://www.zendesk.com/blog/ai-cx-accessible/): Here's how AI will help the customer experiences you offer reflect the diversity of the customers you serve.
- [How AI and data analysis can help your business provide the personalized service customers demand](https://www.zendesk.com/blog/ai-data-analysis/): With Zendesk and Amazon Web Services (AWS), businesses can deliver personalized customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.
- [AI-powered efficiency for startups](https://www.zendesk.com/blog/ai-efficiency-startups/)
- [Here’s why AI is the key to more empathetic customer experiences](https://www.zendesk.com/blog/ai-empathetic-cx/): If empathy is what makes us human, then artificial empathy helps us deliver richer, more personal customer experiences at scale.
- [Ethics of AI in customer experience and service](https://www.zendesk.com/blog/ai-ethics-in-cx/): Dive into our comprehensive guide to understand the key principles of ethical AI and determine how you can use it to improve customer experiences (CX).
- [How AI uses feedback loops to learn from its mistakes](https://www.zendesk.com/blog/ai-feedback-loop/): Feedback loops are key to training an AI model to improve over time. But truly accurate deep learning models sometimes need human guidance.
- [AI for customer success: Benefits + use cases](https://www.zendesk.com/blog/ai-for-customer-success/): Learn how AI for customer success can help you anticipate customer needs and revolutionize CS in our guide.
- [11 ways to use AI for a better employee experience](https://www.zendesk.com/blog/ai-for-employee-experience/): Leveraging AI for the employee experience enables you to identify employee strengths and opportunities to create an exceptional working environment.
- [AI for home furnishing: Use cases and future trends](https://www.zendesk.com/blog/ai-for-home-furnishing/)
- [16 ways to use AI for restaurants to cook up business success](https://www.zendesk.com/blog/ai-for-restaurants/): Learn how AI for restaurants helps simplify operations, reduce kitchen costs, and improve restaurant service.
- [5 ways AI is helping solve human problems](https://www.zendesk.com/blog/ai-helping-solve-human-problems/): AI is developing far beyond voice assistance and workplace automation, but AI is only as good as the data you give it. Check out 5 ways AI is helping solve human problems.
- [How AI helps companies enhance the customer experience and control costs](https://www.zendesk.com/blog/ai-helps-control-costs/): In the first episode of the Conversations with Zendesk podcast, host Nicole Saunders talks with Kajabi’s Jared Loman and Zendesk’s Caitlin Keohane about how AI will help companies control costs.
- [AI in contact centers: How technology is shaping the CX](https://www.zendesk.com/blog/ai-in-contact-centers/): AI in contact centers can help businesses improve the CX and operate more efficiently. Learn more in our guide.
- [Let email lead the way with AI in customer service](https://www.zendesk.com/blog/ai-in-customer-service/): When bringing AI into the workforce, companies need to prioritize email above every other channel. See why email should lead the way when it comes to integrating AI into customer service.
- [AI in e-commerce: How it’s transforming CX](https://www.zendesk.com/blog/ai-in-ecommerce/): Using AI in e-commerce can lead to increased customer retention, streamlined operations, and more. Learn more in our guide.
- [AI in finance: Top use cases and benefits to know](https://www.zendesk.com/blog/ai-in-finance/): AI in finance is transforming customer service, helping to deliver more engaging and rewarding customer experiences.
- [AI in fintech: How AI is shaping customer experience](https://www.zendesk.com/blog/ai-in-fintech/): AI in fintech is helping to create faster and more personalized customer experiences, boosting engagement and satisfaction.
- [AI in government: Key applications and future trends](https://www.zendesk.com/blog/ai-in-government/): Discover how AI in government is streamlining public services and reshaping the future of citizen support.
- [AI in healthcare: Top use cases and benefits](https://www.zendesk.com/blog/ai-in-healthcare/): Using AI in healthcare businesses helps improve patient experiences, reduce wait times, and enhance overall satisfaction.
- [AI in hospitality: Use cases, benefits, and more](https://www.zendesk.com/blog/ai-in-hospitality/): AI in hospitality strengthens customer service and drives faster, more accurate resolutions. See how in this complete guide.
- [AI in HR: Top 5 use cases and benefits](https://www.zendesk.com/blog/ai-in-hr/): Discover how AI in HR revolutionizes employee support by exploring these top use cases, examples, and benefits.
- [AI in manufacturing: Use cases and benefits](https://www.zendesk.com/blog/ai-in-manufacturing/): AI in manufacturing delivers greater efficiency and improved quality control. Find out what you need to know for lasting adoption and success.
- [AI in customer service quality assurance: A complete guide](https://www.zendesk.com/blog/ai-in-quality-assurance/): AI in quality assurance uses artificial intelligence to evaluate, analyze, and enhance the quality of customer service.
- [Beyond Predictive Analytics: Why the future of AI in sales is prescriptive](https://www.zendesk.com/blog/ai-in-sales/): Held back by an archaic yet steadfast belief in the “art of sales,” the sales industry has only recently begun to experience the power of artificial intelligence (AI) in the form of predictive analytics.
- [AI in the workplace: Future-proofing operations + benefits](https://www.zendesk.com/blog/ai-in-the-workplace/): Learn how AI in the workplace is changing work by improving innovation and creativity, controlling costs, and boosting focus.
- [AI in transportation: Benefits, use cases + what’s next](https://www.zendesk.com/blog/ai-in-transportation/): AI in transportation is making traveling safer and more efficient while offering more support to travelers in every capacity.
- [AI is what dreams are made of. Just ask Disney.](https://www.zendesk.com/blog/ai-is-what-dreams-are-made-of-ask-disney/): For some, AI is scary. For others, it is exciting. And for Disney, it's the stuff dreams are made of.
- [How AI can help manufacturers revamp their supply chains and be more sustainable](https://www.zendesk.com/blog/ai-manufacturing-supply-chain/): From increasing efficiency to boosting productivity, discover how investing in AI solutions can help manufacturers become sustainable and drive growth.
- [AI-powered ticketing automation: A complete guide for 2026](https://www.zendesk.com/blog/ai-powered-ticketing/): AI ticketing systems streamline workflows, boost efficiency, and reduce support costs. Learn how AI ticketing can help you achieve your CX goals.
- [Introducing the world’s most complete CX solution for the AI era](https://www.zendesk.com/blog/ai-relate-2024/)
- [Early insights from our AI implementation journey—with Zendesk’s Steven Warfield](https://www.zendesk.com/blog/ai-steven-warfield/): With AI transforming the world of CX, Zendesk’s VP of Customer Service shares how we’re navigating big changes for our own internal teams.
- [Smart AI strategies for HR and IT service teams](https://www.zendesk.com/blog/ai-strategies-hr-it/)
- [5 ways companies can promote more sustainable AI](https://www.zendesk.com/blog/ai-sustainability/): Here's how companies can harness the power of AI responsibly–working towards a sustainable, low carbon future.
- [AI is transforming the role of CX agents—see what they expect and when](https://www.zendesk.com/blog/ai-transforming-cx-agents/): Learn what 600 CX leaders and agents predict the future of their industry will look like leaning into AI over the next few years.
- [How AI is transforming the workplace](https://www.zendesk.com/blog/ai-transforming-workplace-infographic/): Forward-thinking organizations are adopting AI technologies to stay current and effortlessly provide better employee experiences.
- [What is AI transparency? A comprehensive guide](https://www.zendesk.com/blog/ai-transparency/): Transparent AI systems build trust, ensure fairness, and comply with regulations. Discover practical strategies to achieve AI transparency.
- [Why AI will transform how customer service teams work](https://www.zendesk.com/blog/ai-will-transform-customer-service-teams-work/)
- [How to take airline CX out of a holding pattern](https://www.zendesk.com/blog/airline-customer-experience/): Reach new heights with better customer experiences. Read on for top tips and expert advice.
- ["Alexa, what is hygge?"](https://www.zendesk.com/blog/alexa-what-is-hygge-2/): Can a home that's "smart" also be hygge? With our modern-day need for technologically advanced everything, can we also create warm and relaxing spaces? Can you get hygge with it?
- [All about PCI DSS (and why it’s important)](https://www.zendesk.com/blog/all-about-pci-dds/)
- [How Allbirds’ customer service is taking flight](https://www.zendesk.com/blog/allbirds/): Allbirds partnered with Zendesk for their customer service software when they first launched.
- [Updating "always be closing" for 2020: 10 sales stats you need to know now](https://www.zendesk.com/blog/always-be-closing-10-sales-stats-to-know-now/)
- [Deliver better customer and employee experiences](https://www.zendesk.com/blog/amazon-appflow/): We’re excited to announce that Amazon AppFlow now allows teams to easily create bi-directional data flows with Zendesk for smarter customer and employee experiences.
- [How Ameelio serves a chronically under-served population using Zendesk](https://www.zendesk.com/blog/ameelio-serves-chronically-served-population-using-zendesk/): Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.
- [Voice of the Customer: How to collect and use this data](https://www.zendesk.com/blog/amplify-voice-of-customer/): Voice of the Customer is a method companies use to collect and analyze customer feedback. Learn how it can enhance your customer experience.
- [Amy Gallo loves a good fight. A Q&A with the woman who wrote the book on conflict.](https://www.zendesk.com/blog/amy-gallo-loves-a-good-fight-workplace-conflict/): Workplace conflict isn't always bad, it's how you deal with it that makes it positive or negative. Amy Gallo should know. She wrote the book on workplace conflict.
- [Angry at work — how to get mad the right way](https://www.zendesk.com/blog/angry_at_work/): We've all been angry at work. Take a look at how to use that anger to enact positive change in the office. It's possible to be mad and stay professional.
- [You Got an Angry Response to Cold Outreach - Here's What To Do](https://www.zendesk.com/blog/angry-response-cold-outreach/): Your action plan for dealing with angry cold outreach responses should include two facets: how you'll respond and how you’ll change outreach going forward.
- [Say hello to Zendesk Explore](https://www.zendesk.com/blog/announcing-explore/): We’re excited to announce the launch of Zendesk Explore, analytics for businesses to measure and improve the entire customer experience. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it.
- [Announcing Text: adding SMS support to Zendesk Talk](https://www.zendesk.com/blog/announcing-text-adding-sms-support-zendesk-talk/)
- [Announcing the Zendesk and WhatsApp Integration](https://www.zendesk.com/blog/announcing-zendesk-whatsapp-integration/): We’re excited to announce the launch of our integration with WhatsApp Business Solution.
- [Building a successful startup with Elliot Shmukler, co-founder of Anomalo and former Chief Growth Officer at Instacart](https://www.zendesk.com/blog/anomalo-elliot-shmukler/)
- [Answer Bot is here to help: Deliver accurate answers with less effort](https://www.zendesk.com/blog/answer-bot-better-comprehension-more-languages-less-effort/): With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.
- [How companies can bolster the well-being of their support teams with Tade Anzalone at Calm](https://www.zendesk.com/blog/anzalone-wellbeing-podcast/): In this episode of Conversations with Zendesk, Tade Anzalone of Calm provides tactics for how to boost the emotional well-being of your support team.
- [An overview of apps for startups](https://www.zendesk.com/blog/app-overview-startups/): Get an overview of popular apps for startups, why apps matter, and recommended apps to help improve your customer experience.
- [Apps every SaaS company needs](https://www.zendesk.com/blog/apps-every-saas-company-needs/): Integrations every SaaS company needs to provide better service.
- [Navigating turbulent waters: The rise of Arc in the aftermath of Silicon Valley Bank's collapse](https://www.zendesk.com/blog/arc-donald-muir/): Founder Donald Muir dives into the power of unity and cross-collaboration, especially during times of rapid, exponential growth.
- [Customer satisfaction (CSAT) surveys: 52 questions + templates](https://www.zendesk.com/blog/are-customer-surveys-effective/): Customer satisfaction surveys can help you improve your CX. Learn some key questions and download our free template.
- [Ticket escalation: What it is + 8 ways to manage it](https://www.zendesk.com/blog/art-ticket-escalation-process/): Ticket escalation is the process of moving customer issues to higher support levels. Learn why this is important and eight ways to manage it in our guide.
- [How artificial intelligence is making the customer experience better](https://www.zendesk.com/blog/artificial-intelligence-customer-experience-infographic/): Artificial intelligence is already making a positive impact on the customer experience. Check out our infographic to see what it's doing for customers and agents, and how some businesses are already reaping the benefits.
- [How will artificial intelligence assist customer service agents?](https://www.zendesk.com/blog/artificial-intelligence-customer-service-agents/): New innovations in artificial intelligence will have big upsides for customer service agents, notably for their productivity and efficiency with customers.
- [Ask Me Anything: Adapting for COVID-19](https://www.zendesk.com/blog/ask-anything-adapting-covid-19/): Leaders from the Zendesk Business Continuity Leadership Team share how we adapted for the unprecedented coronavirus (COVID-19) pandemic and quickly mobilized our employees to work from home
- [Assist your agents to solve issues faster with Zendesk AI](https://www.zendesk.com/blog/assist-your-agents-to-solve-issues-faster-with-zendesk-ai/)
- [What is asynchronous messaging + how does it work?](https://www.zendesk.com/blog/asynchronous-messaging/): Asynchronous messaging allows customers to stop or resume a conversation on their own terms.
- [Average handle time (AHT): Formula and tips for improvement](https://www.zendesk.com/blog/average-handle-time/): Average handle time (AHT) may vary based on your industry and preferred communication channels. Learn how to calculate and improve AHT, boosting efficiency.
- [WATCH NOW: Avon masters the HR makeover with 98.4% employee satisfaction](https://www.zendesk.com/blog/avon-hr-makeover-employee-satisfaction/): The inside story of how Avon modernised internal employee support—while preserving the values and cultural DNA defining the beauty company.
- [Reimagining security and productivity with Zendesk and AWS AppFabric](https://www.zendesk.com/blog/aws-appfabric/): AWS AppFabric and Zendesk have launched a collaboration aimed at making it easier for businesses to manage and access data across SaaS applications.
- [B2B customer service: What it is and how to do it right](https://www.zendesk.com/blog/b2b-customer-service/): Here’s everything you need to know about B2B customer service, including what it is, why it matters, and how to use it effectively.
- [What is B2B lead generation? 15 proven strategies for growth](https://www.zendesk.com/blog/b2b-lead-gen/): Generate more B2B leads with strategies that actually work in 2022. More leads, more prospects, more revenue.
- [What is B2B sales? A guide to types, tips, and strategies](https://www.zendesk.com/blog/b2b-sales/): B2B sales stands for business-to-business sales. Follow our guide to learn everything about B2B sales: definition, examples, trends, and tips.
- [When empathy backfires](https://www.zendesk.com/blog/bad-empathy-when-empathy-backfires/): Empathy is a great thing, but too much empathy or misdirected empathy is not. Bad empathy can be unhealthy and even dangerous. Learn more.
- [How Bark disrupted pet retail with a great customer experience...for dogs](https://www.zendesk.com/blog/bark-disrupted-pet-retail-great-customer-experience-dogs/): For pet products, is the customer experience aimed at humans or dogs? In Episode 7 of the Repeat Customer podcast, executives at Bark, a subscription service for dogs, retail and animal experts, and some pretty crazy dog parents weigh in on the answer.
- [A new frontier: Zendesk acquires Base](https://www.zendesk.com/blog/base-acquired-by-zendesk/): When we started Base in 2009, we set out to transform work for 30 million sales professionals worldwide. We were frustrated with the state of existing Sales Force Automation (SFA) systems and how poorly they were designed.
- [What does a business development representative (BDR) do?](https://www.zendesk.com/blog/bdr-business-development-representative/): Follow this guide to learn more about what a BDR is, what business development representatives do, and why they’re important for sales teams.
- [Becoming indispensable—a company that your customers can’t live without](https://www.zendesk.com/blog/becoming-indispensable-company-customers-cant-live-without/): James Kerr is a huge believer in building the kind of company customers don’t want to live without. That starts with leaders who are committed to being decent human beings toward customers, employees, and the community.
- [6 strategies for being happier at work](https://www.zendesk.com/blog/being-happier-at-work/): Are you dealing with a bad boss? Toxic workplace? Stressful commute? Dull job? An avalanche of responsibilities? Here are six strategies for being happier at work.
- [Being human at work: the benefits of showing up whole](https://www.zendesk.com/blog/being-human-at-work-the-art-of-showing-up-as-our-whole-selves/): Being human at work sounds easy enough, but for most of us, it's hard work. Learn how to bring your true self into the office.
- [How Benchmarking Can Help Monitor Customer Service](https://www.zendesk.com/blog/benchmarking-customer-service/): A successful benchmarking program can result in excellent customer service.
- [Customer community: Definition + How to Build Your Own](https://www.zendesk.com/blog/benefits-building-customer-community/): When you give your customers a space to get to know each other, it empowers them to make the kind of connections that form a community
- [Differentiate your brands with unique help center experiences](https://www.zendesk.com/blog/benefits-multiple-help-centers/): Brands that fall under the same parent company have unique customer bases, branding, and personalities. Why should their help centers be any different?
- [The benefits of being on Discord—how to provide great CX to communities](https://www.zendesk.com/blog/benefits-of-cx-on-discord/)
- [Key benefits of integrated phone support](https://www.zendesk.com/blog/benefits-of-integrated-phone-support/): Integrating your phone support solution with the rest of your support channels can have numerous benefits for agents, managers and customers. Learn more.
- [Proactive chat and its benefits](https://www.zendesk.com/blog/benefits-proactive-chat/): Proactive chat helps you help customers with what they need before they ask. The resulting data helps you further customize the customer experience
- [Bespoke is coming to a product or service near you](https://www.zendesk.com/blog/bespoke-coming-product-service-near/): Bespoke products and services have staying power, especially when the process is as easy as ordering something off the shelf—but that doesn't mean every product or service should be customizable.
- [Best books to step up your customer service game in 2026](https://www.zendesk.com/blog/best-books-step-customer-service-game-2015/): Six great customer service books Zendesk recommends to help raise your game to new heights in 2026.
- [The best customer support metrics to highlight your team’s performance](https://www.zendesk.com/blog/best-customer-support-metrics/): By measuring key customer support metrics alongside and against each other, support leaders get a full view into the customer experience.
- [The best CX metric to drive your business](https://www.zendesk.com/blog/best-cx-metric-drive-business/): Businesses need to get honest customer feedback, but customers feel overwhelmed every time a pop-up or email asks how they think the interaction went. Learn more about the best CX metric for your business.
- [Download: The best hold music since 'Careless Whisper'](https://www.zendesk.com/blog/best-hold-music-2/): The best hold music your customers will ever hear is now available as a free download, for use with Zendesk Talk or any other telephony system. Everyone's ears will thank you.
- [The best hold music since 'Careless Whisper'](https://www.zendesk.com/blog/best-hold-music/): Are you playing the best hold music for your customers? Read our guide to find out. Plus, get a free download of Zendesk's best hold music.
- [Infographic: best in practice](https://www.zendesk.com/blog/best-in-practice/)
- [What is lead scoring + the best lead scoring models](https://www.zendesk.com/blog/best-lead-scoring-models-7-factors/): To consistently find strong potential customers, sales reps need a lead scoring model. Here we’ll look at the seven factors that all robust lead scoring models have in common
- [Community tip: Best practices for using views](https://www.zendesk.com/blog/best-practices-views/): Our latest community tip shares best practices around using views to manage tickets in Zendesk, covering everything from naming to reporting.
- [The 35 best pieces of sales advice for 2026 from sales experts](https://www.zendesk.com/blog/best-sales-advice/): Get the best sales advice from experts, who share what they’ve learned about leadership, sales careers, customer relationships, and more.
- [10 best sales management software for small businesses](https://www.zendesk.com/blog/best-sales-management-software-small-businesses/): Finding the right sales management software is essential for growing your business. Take a look at the best CRMs for SMBs.
- [What is the best sales tracker? (Hint: it's not Excel.)](https://www.zendesk.com/blog/best-sales-tracker/): The best sales activity tracker isn't a spreadsheet. Give your salespeople and managers a true sales tracker: customer relationship management software.
- [The best ways to protect customer information in CX](https://www.zendesk.com/blog/best-ways-protect-customer-information-cx/): As digital experiences advance, protecting your customers' information is critical for maintaining trust.
- [Better customer experiences with omnichannel engagement](https://www.zendesk.com/blog/better-customer-experiences-omnichannel/): Learn how to have natural conversations with customers regardless of channel to deliver better, connected customer experiences.
- [5 things you can do now to create better retail CX](https://www.zendesk.com/blog/better-retail-cx/)
- [Better Service Through Self-Service (Infographic) - Zendesk](https://www.zendesk.com/blog/better-service-through-self-service/): 45% of consumers are very likely to abandon an online purchase if they can?t find quick answers to their questions. Right-now customer self-service is the expectation today.
- [Sales motivation: 12 proven techniques to motivate your team](https://www.zendesk.com/blog/beyond-bonuses-how-to-motivate-your-sales-team/): Sales motivation runs deeper than quotas and bonuses. Here’s how to motivate your sales team with tried-and-true strategies.
- [Beyond bonuses: what motivates Millennials, Generation X, and Baby Boomers](https://www.zendesk.com/blog/beyond-bonuses-motivates-millennials-generation-x-baby-boomers/): Humans need to feel valued in the workplace. Go beyond bonuses and see what motivates millennials, Gen Xers, and Baby Boomers to succeed to the best of their abilities.
- [What is customer empathy? Tips and importance](https://www.zendesk.com/blog/beyond-bottom-line-building-business-customer-empathy/): Learn what customer empathy means, why it has become vital to providing compassionate customer service, and how your business can be more empathetic.
- [Big expectations, small businesses: What customers want in Australia](https://www.zendesk.com/blog/big-expectations-small-businesses-customers-want-australia/): Small businesses have an opportunity to differentiate themselves by offering great customer service.
- [Big expectations, small businesses: What customers want in Europe](https://www.zendesk.com/blog/big-expectations-small-businesses-customers-want-europe/): Small businesses in Europe have an opportunity to differentiate themselves by offering great customer service.
- [Big questions, big answers: What’s top of mind for CX leaders in 2026](https://www.zendesk.com/blog/big-questions-big-answers-whats-top-mind-cx-leaders-2021/): 3 key lessons for running a business in a post-pandemic world, and why it's so important to build resilience into your systems and social capital within your workplace
- [How to start a sales career (and why you should)](https://www.zendesk.com/blog/biggest-lesson-learned-sales-career/): Considering a sales career? Sales professionals weigh in about the perks of the job and share the biggest lessons they’ve learned along the way.
- [S*** Support Agents Say](https://www.zendesk.com/blog/bleep-support-agents-say/)
- [Blossom Your Business with New April Integrations](https://www.zendesk.com/blog/blossom-your-business-with-new-april-integrations/)
- [How Bolt supports customers despite lightning-fast growth](https://www.zendesk.com/blog/bolt-supports-customers-despite-lightning-fast-growth/): Ride-sharing company Bolt has grown by leaps and bounds despite tough competition--and at the heart of its success is a focus on the customer experience
- [How to “Bee Better”, one pair of socks at a time](https://www.zendesk.com/blog/bombas/): Bombas is a perfect example of a company that cares. Learn more about their "Bee Better" mantra and 100% Happiness Guarantee—and how Zendesk helps them keep their guarantee to their customers.
- [Building real relationships through technology](https://www.zendesk.com/blog/bombbomb/): Read our customer spotlight on BombBomb to learn why the company switched from Zendesk—and why they came back. BombBomb emphasizes video and phone support to build better relationships.
- [The organizational ties that bind: How we bond when working remotely](https://www.zendesk.com/blog/bond-working-remotely/)
- [Boo-st Your Workflow: October Integrations with a Halloween Twist](https://www.zendesk.com/blog/boo-st-your-workflow-october-integrations-with-a-halloween-twist/)
- [Small but mighty: Booksellers adapt to meet customer demand](https://www.zendesk.com/blog/booksellers-adapt-to-meet-customer-demand/): Print book sales are up more than 5 percent compared to last year. For small bookstores like Green Apple Books and City Lights Bookstore, adapting to meet customer demand is an entirely new adventure.
- [Boost agent productivity & customer happiness with a complete view of the customer](https://www.zendesk.com/blog/boost-agent-productivity-customer-happiness-crm/): Customers have high expectations for the speed and quality of their support. A poorly managed omnichannel environment frustrates agents and customers alike
- [How to boost your sales success rate with live chat](https://www.zendesk.com/blog/boost-sales-success-rate-live-chat/): Chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates, and identify upsell opportunities.
- [What's a good email open rate? Industry benchmarks, tips, statistics](https://www.zendesk.com/blog/boosting-average-email-open-rate/): Email marketing is a powerful way to connect with customers. Boosting your average email open rate plays a huge part in its success
- [17 ways to improve call center customer satisfaction](https://www.zendesk.com/blog/boosting-call-center-customer-satisfaction/): Learn how to measure and improve call center customer satisfaction (CSAT). Explore strategies and best practices to boost contact center performance.
- [BoxyCharm revitalizes, rejuvenates the customer experience with Sunshine](https://www.zendesk.com/blog/boxycharm/): BoxyCharm's boxes bring the best in beauty products to customers at affordable prices, and now the company is using Zendesk Sunshine to elevate its support.
- [What is brand advocacy? (+ 8 strategies to boost referrals)](https://www.zendesk.com/blog/brand-advocacy/): A brand advocate is anyone who promotes your business through word-of-mouth marketing and testimonials. Encourage brand advocacy to reel in new customers and retain existing ones.
- [The brave new world of virtual volunteering](https://www.zendesk.com/blog/brave-new-world-virtual-volunteering/): In this new world of virtual volunteering, lending a skill takes the place of lending a set of hands. Check out a few ways you can dive into the brave new world of virtual volunteering.
- [Braze co-founder Mark Ghermezian: “Whatever CRM is, that’s what we need to build”](https://www.zendesk.com/blog/braze-mark-ghermezian/): Here's how founder persistence and ability to anticipate customers’ needs helped Braze dominate the developer-customer market.
- [Break-even point (BEP): What it is and how to calculate it](https://www.zendesk.com/blog/break-even-point/): The break-even point is a major inflection point in every business and sales organization. Learn what it is and how to figure it out.
- [Breaking down the silos between sales and service](https://www.zendesk.com/blog/breaking-down-silos-sales-service/)
- [Break the fourth wall to transform customer experience](https://www.zendesk.com/blog/breaking-fourth-wall-customer-experience/): By breaking the fourth wall, businesses can pull people close to the brand, its mission and vision, to build a community where collaboration and value is driven by common purpose, interests and outcomes. This is customer experience.
- [Breaking the Mold (and the Bread): Fresh Apps for Inclusive Teamwork](https://www.zendesk.com/blog/breaking-the-mold-and-the-bread-fresh-apps-for-inclusive-teamwork/)
- [Brené Brown makes the case for vulnerability in Dare To Lead](https://www.zendesk.com/blog/brene-brown-vulnerability-dare-to-lead/): In her latest book, Dare to Lead, Brené Brown encourages us to rumble with vulnerability. She notes that the seemingly small, everyday acts of kindness and vulnerability build trust one bit at a time, strengthening connection.
- [Bridging the Omnichannel Gap (infographic)](https://www.zendesk.com/blog/bridging-the-gap/): As the holiday shopping season approaches, here's some advice for retailers: mind the gap. A recent survey of 7,000 consumers reveals there's quite a big one between consumer expectations
- [The bright future of generalists in the workplace](https://www.zendesk.com/blog/bright-future-generalists-workplace/): The way to stay moving toward your goal—even when you explore different arenas as a generalist, even as you pivot—is to have a mission. Check out why generalists in the work place are setting themselves up for success.
- [Bright Ideas: Customer Stories](https://www.zendesk.com/blog/bright-ideas-customer-stories/): There's no reason why you can't shoot for the moon. Read stories from our customers about using Zendesk in innovative ways to create simple, seamless customer experiences.
- [Bright Ideas: HR Customer Stories](https://www.zendesk.com/blog/bright-ideas-hr-customer-stories/)
- [How Brooklinen woke up the bedding industry by going direct-to-consumer](https://www.zendesk.com/blog/brooklinen-woke-bedding-industry-going-direct-consumer/): When millennials Rich and Vicki Fulop couldn't afford the luxury bed sheets at their hotel in Las Vegas, they built a company to make the sheets themselves. They also created a customer experience—and brand loyalty—where none had existed before.
- [Build a sales management process that works in 4 steps](https://www.zendesk.com/blog/build-a-sales-management-process/): Creating an effective sales management process is essential for new and experienced sales managers alike. Here are 4 steps to build a sales management...
- [Build a watertight B2B sales funnel in 5 steps](https://www.zendesk.com/blog/build-a-watertight-b2b-sales-funnel-in-5-steps/): A B2B sales funnel is key to nurturing existing customer relationships and improving the sales process. Discover 5 tips on how to create a sales funnel.
- [How to build a brand that will evolve with your business](https://www.zendesk.com/blog/build-brand-will-evolve-business/): That neat logo and custom font that seemed so right as a startup might not age well, especially as your products mature and change. Here's how to build a brand that will evolve with your business.
- [Customer experience strategy: A step-by-step guide](https://www.zendesk.com/blog/build-customer-experience-strategy/): Learn how to develop a great customer experience strategy so you can create positive experiences that resonate with your audience.
- [How to build customer loyalty in 7 steps](https://www.zendesk.com/blog/build-customer-loyalty/): Discover seven proven steps on how to build customer loyalty, increase retention, and boost your bottom line.
- [How to build ideal workflows in Zendesk Support](https://www.zendesk.com/blog/build-ideal-workflows-zendesk-support/): Building your Zendesk is a lot like building with LEGOs. Join us for part two of our "Fine Tuning" forums discussion on building your ideal workflows in Zendesk Support.
- [How to build a sales CRM process](https://www.zendesk.com/blog/build-sales-crm-process/): Customer relationship management software can help streamline the five classic sales process steps
- [Build vs. buy: 5 reasons companies end up ditching their homegrown solutions for Zendesk](https://www.zendesk.com/blog/build-vs-buy/): See the different factors that go into the decision to build or buy CX software, including budget, timeline, and ROI.
- [Build a watertight B2B sales funnel in 5 steps](https://www.zendesk.com/blog/build-watertight-b2b-sales-funnel-5-steps/): A B2B sales funnel is key to nurturing existing customer relationships and improving the sales process. Discover 5 tips on how to create a sales funnel.
- [Building a CRM? Read these 5 critical considerations first](https://www.zendesk.com/blog/building-a-crm-read-these-5-critical-considerations-first/): Here's what to think about as you decide whether to buy or build a CRM solution.
- [Building AI-powered experiences for humans—with Upwork’s Brent Pliskow](https://www.zendesk.com/blog/building-ai-powered-experiences-for-humans-podcast/): With AI at the heart of their support operation, Upwork is raising the bar for their customers and internal teams.
- [Building a best-in-class customer self-service experience](https://www.zendesk.com/blog/building-best-class-customer-self-service-experience/): This guide is specifically designed to help you create the best self-service experience you can for your customers.
- [Building community for Black History Month and beyond](https://www.zendesk.com/blog/building-community-black-history-month/): Here’s how Zendesk employees embraced their authentic selves and formed deeper connections with their Black peers and allies.
- [Building great customer experiences with Zendesk and AWS](https://www.zendesk.com/blog/building-great-customer-experiences-zendesk-aws/): With the combination of Zendesk’s applications and AWS’ powerful infrastructure, companies are empowered to create customer experiences that are more personalized, and intelligent
- [3 ‘must-haves’ for building long-term customer relationships](https://www.zendesk.com/blog/building-long-term-customer-relationships/): A new research report authored by IDC analyst Mary Wardley discusses the importance of the customer experience, and the impact a good agent experience has on that goal. Companies build long-term customr relationships by providing great support.
- [Building a strategic sales plan](https://www.zendesk.com/blog/building-strategic-sales-plan/): In this White Paper, you’ll learn how to build a strategic sales plan that will have you on your way to hitting goals in no time.
- [Support operations: An introductory guide for 2026](https://www.zendesk.com/blog/building-support-operations-team/): Support operations teams use tools, technologies, and processes to increase customer service efficiency and productivity.
- [Building teams, choosing joy, and getting personal: Meet Beth Held](https://www.zendesk.com/blog/building-teams-choosing-joy-getting-personal-meet-beth-held/): Meet Beth Held, director of call center operations for Micro Center, a computer department store, and one of the top 200 of America’s largest private companies. Held was thrilled to bring her relationship-building experience to a new environment and share it with people who were on the front lines every day.
- [Building the experiences your customers actually want—with Bitly’s Brad Harris](https://www.zendesk.com/blog/building-the-experiences-your-customers-actually-want-podcast/)
- [Building trust with automatic answers](https://www.zendesk.com/blog/building-trust-automatic-answers/): Artificial intelligence is making automatic answers possible and helping companies build more trust with their customers.
- [Burning AI questions answered—with Zendesk’s Peter Neels](https://www.zendesk.com/blog/burning-ai-questions-answered-podcast/): Zendesk's Peter Neels tackles the hard-hitting questions around Ai implementation and provides recommendations for CX leaders.
- [The art of business analysis in customer support](https://www.zendesk.com/blog/business-analysis-customer-support/)
- [The state of your business, as told by data](https://www.zendesk.com/blog/business-data/): Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.
- [What is business development? Ultimate guide and strategy](https://www.zendesk.com/blog/business-development/): Business development is a strategy used to find new prospects and nurture them to drive business growth. Read our guide to learn more.
- [Tip of the Week: Using business hours in your triggers and notifications](https://www.zendesk.com/blog/business-hours-in-help-desk-triggers-notifications/)
- [Let customers choose your business hours](https://www.zendesk.com/blog/business-hours-whatever-customers-want/): So how do you pull off delivering 24/7 business hours? By being smart humans and using technology wisely
- [Quantifying the business impact of customer service in Australia](https://www.zendesk.com/blog/business-impact-customer-service-aus/): What expectations do customers have? Do good interactions have the same impact as negative interactions? Read about the business impact of customer service.
- [Quantifying the business impact of customer service in Singapore](https://www.zendesk.com/blog/business-impact-customer-service-sgp/): What expectations do customers have? Do good interactions have the same impact as negative interactions? Read about the business impact of customer service.
- [Quantifying the business impact of customer service](https://www.zendesk.com/blog/business-impact-customer-service/): What expectations do customers have? Do good interactions have the same impact as negative interactions? Read about the business impact of customer service.
- [The business imperative of supporting your people](https://www.zendesk.com/blog/business-imperative-of-supporting-your-people/): Company leaders need to support their people, and their HR teams, if they want to stem the tide of the Great Resignation. Business may suffer if they don't.
- [Business isn't always about commerce; it's also about community](https://www.zendesk.com/blog/business-isnt-always-commerce-also-community/): In times of trouble, true colors tend to show. And, wow, what a rainbow. Read on for how businesses are harnessing their unique skills and expertise in the fight against Covid-19.
- [How to Make a Change Management Plan: Process & Checklist](https://www.zendesk.com/blog/business-needs-change-management-plan/): A change management plan can help businesses lead employees through change successfully.
- [Why your business needs a sales CRM](https://www.zendesk.com/blog/business-needs-sales-crm/): Companies that are ahead of the competition are adopting all-in-one sales platforms that give reps the tools they need to exceed quota while generating the insights required to improve performance.
- [Why your business needs the Science of Sales](https://www.zendesk.com/blog/business-needs-science-sales/): Leading sales organizations are turning to the Science of Sales to help them forgo gut feelings and educated guesses in favor of growth strategies that are measurable, repeatable and insightful.
- [What is business texting, and why is it good for your company?](https://www.zendesk.com/blog/business-texting/): Learn how business texting via SMS and WhatsApp—powered by business texting software—can help you deliver personalized and scalable customer service.
- [Why the business of voting is everyone's business](https://www.zendesk.com/blog/business-voting-everyones-business/): With the U.S. deeply divided on a range of social issues from the science around Covid-19 to climate change to abortion, this fall’s election will likely be the most important of our lifetime.
- [How businesses can benefit from proactive messaging](https://www.zendesk.com/blog/businesses-can-benefit-proactive-messaging/): Businesses are more likely to build a real connection when they make their customers think "Oh, perfect timing"—that's exactly what they can do with proactive messaging that's personalized and strategically implemented.
- [How companies can make the most of Buy Now, Pay Later services](https://www.zendesk.com/blog/buy-now-pay-later/)
- [What is the buyer’s journey? Definition, stages, and examples](https://www.zendesk.com/blog/buyer-journey/): Gain a deeper understanding of the buyer’s journey to better understand your audience’s path to purchase and further refine your sales and marketing efforts.
- [How to create a buyer persona in 6 easy steps](https://www.zendesk.com/blog/buyer-persona/): A buyer persona is a representation of your target audience. Learn how to make accurate personas to improve your sales and outreach efforts.
- [Customer retention rate + formula: A guide for 2026](https://www.zendesk.com/blog/calculate-customer-retention-rate/): Churn happens, but it’s important for a company to understand customer retention rate and other key metrics to improve retention and guide strategy.
- [Call center analytics: Key types, KPIs, and how to use them](https://www.zendesk.com/blog/call-center-analytics/): Learn what call center analytics are, the key types to track, and how to use them to improve customer experience.
- [Call center burnout: how to overcome burnout in a call center](https://www.zendesk.com/blog/call-center-burnout/): Call center burnout is a huge problem, but unfortunately, incredibly common. Learn how to overcome burnout in a call center.
- [Call center management: Definition, best practices, and KPIs](https://www.zendesk.com/blog/call-center-management/): Effective call center management results in happier customers and more productive agents. Follow our tips to boost your contact center management.
- [20 call center metrics and KPIs to enhance the CX](https://www.zendesk.com/blog/call-center-metrics-really-focus/): Understand your team’s performance with essential call center metrics. Learn the key metrics every leader should track.
- [The role of automation in contact center quality assurance](https://www.zendesk.com/blog/call-center-quality-assurance/): There are a growing number of quality assurance use cases that will streamline your backend processes and make your agents’ lives much easier.
- [Top 11 call center skills every agent needs](https://www.zendesk.com/blog/call-center-skills/): Call center skills like empathy, communication, and problem-solving are key for call center development and agent success.
- [Call center software - Improve omnichannel support | Zendesk Library](https://www.zendesk.com/blog/call-center-software/): Here are just a few benefits of a modern, integrated call center software that’s thoughtfully embedded into your support operation.
- [Call center training: The essential guide for 2026](https://www.zendesk.com/blog/call-center-training/): Call center training builds agent skills so they can deliver stellar support. Use these 14 best practices to improve performance.
- [What is call center workforce management?](https://www.zendesk.com/blog/call-center-workforce-management/): Call center workforce management refers to the strategies and technologies businesses use to optimize employee efficiency. Learn about this concept in our guide.
- [What is call listening? A guide for 2026](https://www.zendesk.com/blog/call-listening/): Call listening is a quality monitoring strategy for giving agents feedback and improving your call center’s customer service.
- [Can burnout actually be good for you?](https://www.zendesk.com/blog/can-burnout-actually-be-good/): The customer service field is rife with ways to burn out. Thankfully, Jenny Dempsey shared a few tips with us for how to avoid burnout—while also making the most of it.
- [We can cultivate empathy anywhere, even from our living rooms](https://www.zendesk.com/blog/can-cultivate-empathy-anywhere-even-living-rooms/): Together, friends and strangers can come together to breathe, bend, and flow together. Hear from Kelly Salance on why finding moments of genuine virtual connection will be what helps us to stay strong.
- [Can Google save RCS?](https://www.zendesk.com/blog/can-google-save-rcs/)
- [Can science fix bad meetings?](https://www.zendesk.com/blog/can-science-fix-bad-meetings/): Bad meetings run rampant in the workplace. In his new book, author Steven G. Rogelberg offers step-by-step instructions and tools for making the most out of meetings.
- [Capgemini and Zendesk: Making personalised customer experience a reality](https://www.zendesk.com/blog/capgemini/)
- [Caroline Criado Perez on systemic data bias that counts women out](https://www.zendesk.com/blog/caroline-criado-perez-systemic-data-bias-counts-women/): From the design of automobiles to urban planning, from pharmaceuticals to disaster recovery, Caroline Criado Perez shows how women are simply left out of the equation.
- [The case for a fragrance-free workplace](https://www.zendesk.com/blog/case-fragrance-free-workplace/): Sensitivities to fragrances and chemicals are quite common, and they are also on the rise in a big way. Hear from just a few of the people who are making the case for a fragrance-free workplace.
- [150+ catchy sales slogans & taglines that drive sales](https://www.zendesk.com/blog/catchy-sales-slogans/): Explore 150+ catchy sales slogans and taglines. Find memorable, campaign-ready ideas to inspire your team and help drive more sales.
- [5 key benefits of contact center as a service (CCaaS) software](https://www.zendesk.com/blog/ccaas-contact-center-as-a-service/): Adopt a CCaaS solution, and you’ll be set to connect with customers across all channels and leave your dated contact center technology in the dust.
- [What makes Zendesk champions of customer service](https://www.zendesk.com/blog/champions-of-customer-service-slogan/): At Zendesk, we like to call ourselves champions of customer service. In fact, you may have seen this slogan around the internet. Here's what it means to us.
- [The ultimate guide to change enablement](https://www.zendesk.com/blog/change-enablement/): Unlock the full potential of your IT teams. Get practical strategies to optimize change enablement and minimize risk in our ultimate guide.
- [Be a change leader to customer-centricity](https://www.zendesk.com/blog/change-leader-customer-centricity/): Experiences built around the customer drive differentiation. One way to show that customer experience matters across the business is to connect the organization through customer-centric values.
- [6-step guide to change management communications](https://www.zendesk.com/blog/change-management-communication-tips/): Follow this step-by-step guide for effective change management communication to increase employee satisfaction during the change management process.
- [Top 10 change management models in 2026](https://www.zendesk.com/blog/change-management-models/): Compare the best change management models to help your team adapt and thrive through organizational change.
- [4 principles of change management for successful organizational change](https://www.zendesk.com/blog/change-management-principles/): These days, every company needs a change management strategy. Master these change management principles to successfully manage change in your organization.
- [7 Key Steps in the Change Management Process](https://www.zendesk.com/blog/change-management-process-stages/): Deconstructing the change management process; learn the change management steps and how to effectively implement them for change management success.
- [What is change management? Definition + 6 key steps](https://www.zendesk.com/blog/change-management/): Change management can help your business adapt to organizational and marketplace changes. Learn more in our guide.
- [How to change the way you deal with change](https://www.zendesk.com/blog/change-way-deal-change/): In his latest book, Next is Now: 5 Steps for Embracing Change, Lior Arussy lays out his theory of change resilience. TLDR? We've got you covered.
- [SMB sales teams are better positioned for the challenges ahead](https://www.zendesk.com/blog/changes-smb-sales-cycles/): Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything about how businesses and customers interact.
- [Changing the narrative on careers in customer service](https://www.zendesk.com/blog/changing-narrative-careers-in-customer-service/): Careers in customer service were often viewed as difficult and unattractive. Thanks to new technology and updated hiring practices, that narrative is changing.
- [What is channel sales? Sales channel strategy and guide](https://www.zendesk.com/blog/channel-sales/): Selling through partner companies provides opportunities for expansion, revenue growth, and brand marketing.
- [Chat support models: shared vs dedicated](https://www.zendesk.com/blog/chat-support-models-shared-vs-dedicated/): Sometimes it's not possible for agents to do everything. Here are two methodologies for channel assignment that can help improve the customer experience.
- [What is chatbot automation? + Benefits and features](https://www.zendesk.com/blog/chatbot-automation/): Chatbot automation uses AI-powered systems to automate human-led tasks, streamline workflows, and simplify service.
- [Chatbot persona: What it is + how to create one](https://www.zendesk.com/blog/chatbot-persona/): A chatbot persona can take a chatbot from a boring robot to an engaging extension of a brand. Learn more about chatbot personas and how to create one.
- [Chatbot quality assurance (QA): Definition, importance & more](https://www.zendesk.com/blog/chatbot-quality-assurance/): Quality assurance helps to make sure customer service chatbots function effectively, improve customer experience, and boost operational efficiency.
- [25+ free chatbot templates to improve your CX in 2026](https://www.zendesk.com/blog/chatbot-template/): Using a chatbot template can save agents time and improve your CX. Learn more and find 25 different options in this article.
- [Chatbots vs. conversational AI: What’s the difference?](https://www.zendesk.com/blog/chatbot-vs-conversational-ai/): Learn the differences between chatbots and conversational AI and how the technologies can boost customer service. Plus, see how they’re used in real life.
- [How chatbots can help agents improve customer support](https://www.zendesk.com/blog/chatbots-can-help-agents-improve-customer-support/): The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.
- [When is it best to use chatbots vs. humans for customer service?](https://www.zendesk.com/blog/chatbots-vs-humans-customer-service/): A common misconception is that chatbots are intended to solve 100% of problems and completely replace human agents. This is not the case.
- [Why chatbots won’t necessarily replace humans](https://www.zendesk.com/blog/chatbots-wont-necessarily-replace-humans/): Emerging technology such as machine learning, chatbots, and mobile messaging will play a much larger role in customer interactions in the next five years.
- [Q&A with Chatdesk: CX tips for the holiday season](https://www.zendesk.com/blog/chatdesk-co-founders-holiday-cx-success/): Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye share customer service tips to help keep the holidays merry and bright.
- [ChatGPT for customer service: A complete guide](https://www.zendesk.com/blog/chatgpt-for-customer-service/): ChatGPT isn’t ready to single-handedly interact with customers. But support teams can use it as an internal tool to boost productivity.
- [How Chip and Joanna Gaines turned a hit TV show into Magnolia](https://www.zendesk.com/blog/chip-joanna-gaines-turned-hit-tv-show-magnolia/): Chip and Joanna Gaines were breakout stars of the home-makeover TV show, Fixer Upper, on HGTV. When they decided to launch a lifestyle brand called Magnolia, they couldn't rely on celebrity status alone—it required a much deeper customer experience.
- [How to choose a CRM system: A step-by-step guide](https://www.zendesk.com/blog/choose-best-crm-business-needs/): Learn how to choose the right CRM for your business by understanding your needs and effectively evaluating your CRM options.
- [Choosing a customer service solution for your startup](https://www.zendesk.com/blog/choosing-customer-service-software-startup/): Guide to choosing between customer service solutions for startups, including 3 important features you may be overlooking.
- [Choosing the right social impact activities for your brand](https://www.zendesk.com/blog/choosing-right-social-impact-activities/): There’s growing evidence that “doing well by doing good” with a robust social impact program will earn you more than great karma. In 2019, social impact activities are a 'must have' for your company.
- [Through the CIO lens: 5 important CX trends for 2020](https://www.zendesk.com/blog/cio-lens-cx-trends/): Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.
- [Be the type of tech support team you want to interact with](https://www.zendesk.com/blog/circleci/): CircleCI relies on Zendesk to connect its remote, distributed technical support team with its customers. The company has seen gains in efficiency and satisfaction and built a custom open source Slack integration using the Zendesk API.
- [Synchronized service: Citizen and Bulova merge with CX in mind](https://www.zendesk.com/blog/citizen-bulova-cx/): When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure customers received top-notch support
- [6 closing sales techniques from the pros](https://www.zendesk.com/blog/closing-sales-techniques/): Top sales professionals share their best tips, tricks, and techniques to help you close more sales.
- [Report from Closing Time Austin: How ClearCorrect grows by focusing on the customer](https://www.zendesk.com/blog/closing-time-austin-how-clearcorrect-grows-by-focusing-on-the-customer/): ClearCorrect has served tens of thousands of dentists all over the world. What supports ClearCorrect’s growth today? Zendesk Sell
- [Why Cloud 100 startups are investing in CX](https://www.zendesk.com/blog/cloud-100-startups-cx/): The Forbes Cloud 100 List recognizes the top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
- [What is a cloud call center and how does it work?](https://www.zendesk.com/blog/cloud-call-center/): A cloud call center is an inbound, outbound, or hybrid call center that operates via technology hosted in the cloud offsite.
- [How CodeSignal is removing bias from the hiring process](https://www.zendesk.com/blog/codesignal-removing-bias-hiring-process/): The traditional hiring process can be biased, but CodeSignal is helping by matching candidates with opportunities based on skills assessment, not degree.
- [Cold at work? Why it's time to turn up the heat on conversations around workplace norms](https://www.zendesk.com/blog/cold-at-work-turn-heat-on-conversations-around-workplace-norms/): There are a lot of factors that go into office temperature decisions. Are you cold at work? See how a low office thermostat is part of a much bigger conversation about today's workplace norms.
- [Cold calling scripts: 21 examples, templates, and tips 2026](https://www.zendesk.com/blog/cold-calling-scripts/): Close more prospects and hit sales goals with 21 proven cold calling scripts and templates.
- [What is cold calling? Meaning, tips, examples, and techniques](https://www.zendesk.com/blog/cold-calling/): Cold calling carries a bad reputation, but it can help your business when done right. Learn tips for bringing cold calling into the personal sales market.
- [7 cold email templates that skyrocket response rates](https://www.zendesk.com/blog/cold-email-templates/)
- [Collaborate across your ecosystem with Side Conversations](https://www.zendesk.com/blog/collaborate-across-ecosystem-side-conversations/): Getting the right information to or from the right people in a large organization is easier said than done. True collaboration can then sometimes seem like a pipe dream. Enter Side Conversations, part of the Collaboration add-on for Zendesk Support designed to save time and streamline internal operations.
- [How to collaborate across teams to scale customer support](https://www.zendesk.com/blog/collaborate-across-teams-scale-customer-support/): For enterprise companies with hundreds of employees and dozens of departments, you often need to go outside of your customer service team to answer a question.
- ["Tell me your story"—communicating with remote employees](https://www.zendesk.com/blog/communicating-with-remote-employees/): Communicating with remote employees takes special effort. Read on for a few tips from companies who make it work for the employees and the company.
- [Communication is key to great tech support](https://www.zendesk.com/blog/communication-key-great-tech-support/): We've turned the spotlight on Senior Technical Support Advocate Alex Popa, who explains why communication is everything when it comes to providing technical customer support.
- [How community nonprofits shift focus to solve for food insecurity](https://www.zendesk.com/blog/community-nonprofits-shift-focus-solve-food-insecurity/): Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.
- [What is community software? (+3 reasons to use it)](https://www.zendesk.com/blog/community-software/): What is community software? It’s a platform that allows users to interact and share information online. Learn how it benefits businesses, too.
- [Community Tip: Include end-user browser information via Help Center](https://www.zendesk.com/blog/community-tip-browser-info/): In this Zendesk Community Tip, we'll cover an easy method for sending over browser information when creating a ticket in the Help Center.
- [Community tip: connecting Zendesk and Google spreadsheets](https://www.zendesk.com/blog/community-tip-connecting-zendesk-google-spreadsheets/)
- [Community Tip: Create automated public follow-up for tickets in a Pending state](https://www.zendesk.com/blog/community-tip-create-automated-public-follow-tickets-pending-state/): There is now a way to create an automated public follow-up for tickets in a Pending state. In this Community Tip, we'll cover to be used in automation to trigger a public comment visible to clients
- [Community tip: The fab five for customer satisfaction](https://www.zendesk.com/blog/community-tip-fab-five-customer-satisfaction/): Five tips on customer satisfaction and giving customers a great customer experience through engagement.
- [Community tip: Funneling customer orders through Zendesk](https://www.zendesk.com/blog/community-tip-funneling-customer-orders-zendesk/): Our latest community tip shares best practices around creating a Zendesk workflow to funnel customer orders.
- [Community Tip: How to improve feedback loops with automated peer reviews](https://www.zendesk.com/blog/community-tip-improve-feedback-loops-automated-peer-reviews/): This Zendesk community tip from BetterCloud helps improve feedback loops using the Zendesk API, Google Sheets, and the Google Apps Script.
- [Community tip: track repeat ticket submitters](https://www.zendesk.com/blog/community-tip-track-your-rate-of-repeat-ticket-submitters/)
- [From geniuses to ninjas—why companies are branding their support teams](https://www.zendesk.com/blog/companies-branding-their-support-teams/): Companies are branding their support teams, and so should you. Giving your support team a unique name can be a way to embody your brand values both to prospects and customers, but also within your organization.
- [What companies gain by hiring veterans](https://www.zendesk.com/blog/companies-gain-hiring-veterans/): For vets, leaving the military for civilian life can be really hard. When it comes to the workplace, this challenge can be particularly tough, especially when skills don’t neatly line up on paper. See what companies gain by hiring veterans.
- [Why companies need customer tutorials [+ how to create them]](https://www.zendesk.com/blog/companies-need-customer-tutorials-create/): Here’s everything you need to know about customer tutorials, including tips on how to make them and why you should use them for your business.
- [What is complaint management? Key steps + tips](https://www.zendesk.com/blog/complaint-management/): Effective complaint management can help you improve your customer experience and team efficiency. Learn more in our guide.
- [Personalization 101: What it is, importance, and examples](https://www.zendesk.com/blog/complete-guide-personalization/): Effective personalization happens when businesses use data to tailor offerings, content, and communications to their customers.
- [Switch to Zendesk, the most complete solution for the modern B2C business](https://www.zendesk.com/blog/complete-solution-for-modern-b2c-business/): Learn why Zendesk is the most trusted and complete solution for B2C customer support teams.
- [What is computer telephony integration (CTI)? A guide](https://www.zendesk.com/blog/computer-telephony-integration/): Computer telephony integration allows a business to take phone calls through a computer. Learn more about CTI in our guide.
- [Conduct an agent satisfaction survey](https://www.zendesk.com/blog/conduct-agent-satisfaction-survey/): Our employee satisfaction survey guide shares insights on who to survey and how. Engaged employees mean a healthier business.
- [How to connect with your silent customers](https://www.zendesk.com/blog/connect-silent-customers/): Can you coax a silent customer into communicating about their experience with your company in a way that will help you to improve your service? Thankfully, yes—check out how to better connect with your silent customers.
- [A new era of conversational CRM connects customer conversations across your business](https://www.zendesk.com/blog/connecting-customer-conversations-across-your-business/): Conversational CRM creates an open dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
- [Connecting your CX and marketing strategy](https://www.zendesk.com/blog/connecting-cx-marketing-strategy/): It’s not enough to just have great products. To earn true customer loyalty, you also need to deliver great experiences. See why connecting your CX and marketing strategy is so important.
- [What is automated customer service? A guide to success](https://www.zendesk.com/blog/consider-customer-service-automation/): There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service
- [What to consider before you offer global support training](https://www.zendesk.com/blog/consider-offer-global-support-training/): Global support training, when done correctly, can ensure you continue to provide great support as you expand to new regions.
- [Customer service outsourcing: benefits, steps & limitations](https://www.zendesk.com/blog/considering-customer-service-outsourcing-ask-4-questions-first/): In this article, we’ll clear up some of the confusion about customer service outsourcing so you’re enabled to make the best decision possible
- [Consumer behavior guide for businesses - Zendesk](https://www.zendesk.com/blog/consumer-behavior/): Consumer behavior is an offshoot of behavioral science that sales and marketing orgs use to great effect. Here’s what you need to know.
- [These consumer contradictions mean AI opportunities in CX](https://www.zendesk.com/blog/consumer-contradictions-mean-ai-opportunities-cx/): Your customers still aren’t entirely comfortable with AI, nor do they understand how it’s already affecting them. Here’s how to help them — and your agents.
- [What are consumer insights? Tips on how to gather and use them](https://www.zendesk.com/blog/consumer-insights/): Consumer insights help companies understand behaviors, trends, and motivations about specific groups of buyers. Our tips show how to collect and use them.
- [Consumers expect AI to radically transform service](https://www.zendesk.com/blog/consumer-perceptions-ai/): Zendesk CX Trends research reveals that consumers expect AI to drastically alter customer service, and businesses must take note.
- [Consumer trends during The Great Reset: How do we want to move forward?](https://www.zendesk.com/blog/consumer-trends-great-reset-want-move-forward/): We have the opportunity to use this time to reset ourselves, our work, and our habits—and a few of these key trends might help businesses to envision the way forward. Take a look at a few expected consumer trends.
- [Do more with more: contact center integrations](https://www.zendesk.com/blog/contact-center-integrations/): Contact Center managers are enmeshed in tactical day-to-day operations, walking the tightrope of balancing customer happiness with agent happiness, all the while optimizing for efficiency.
- [What is a contact center? Definition, types, and use cases - Zendesk](https://www.zendesk.com/blog/contact-center-services/): A contact center manages customer interactions across multiple channels like social media or email. Discover its key features and use cases.
- [Contact management: What it is and why you need it](https://www.zendesk.com/blog/contact-management-101/): Contact management systems keep your customer data organized and accessible, allowing you to take your business to the next level.
- [What is contact tracing? How does it slow the spread of COVID-19?](https://www.zendesk.com/blog/contact-tracing/): Contact tracing is an infectious disease control measure being used by schools, governments, and corporations to reduce transmission of the coronavirus.
- [40 best Contact Us page design examples to inspire - Zendesk](https://www.zendesk.com/blog/contact-us-page/): Looking to upgrade your Contact Us page? Check out the best Contact Us page design examples for more inspiration.
- [Content management vs. knowledge management: Key differences](https://www.zendesk.com/blog/content-management-vs-knowledge-management/): Learn the differences between content management and knowledge management—and why you need both.
- [From content manager to cross-functional collaborator](https://www.zendesk.com/blog/content-manager-cross-functional-collaborator/): As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Set them up for success by putting the right processes in place.
- [Content marketing for sales: 6 ideas to address the bottom of the funnel](https://www.zendesk.com/blog/content-marketing-for-sales-6-ideas-to-address-the-bottom-of-the-funnel/): 6 content marketing sales ideas for converting bottom-of-the-funnel customers, including case studies, videos, and webinars!
- [More context leads to better chatbots—and better conversation](https://www.zendesk.com/blog/context-leads-better-chatbots-better-conversation/): Understanding who the customer is, where they’re coming from, and what they’ve talked about in the past is crucial. See how more context leads to better chatbots and better conversations.
- [How to control customer service costs in the software industry](https://www.zendesk.com/blog/control-customer-service-costs-software-cloud-services/): This infographic explains how Software and Cloud Services companies can control customer service costs with a tiered support model.
- [Staying in control through the chaos of peak season](https://www.zendesk.com/blog/control-through-peak-season/)
- [The playbook for controlling costs with AI](https://www.zendesk.com/blog/controlcosts/): Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.
- [How the accelerating convergence of CRM and contact centers is driving better CX](https://www.zendesk.com/blog/convergence-crm-contact-centers-better-cx/): Understanding customer behavior allows you to personalize the customer experience, leading to better engagement and stronger relationships.
- [Turn messaging hype into reality with conversation extensions](https://www.zendesk.com/blog/conversation-extensions/): Conversation Extensions give you a powerful new toolkit to create custom interactive experiences that sit on top of the chat window and work across all messaging channels.
- [3 AI analytics to add to your KPIs today](https://www.zendesk.com/blog/conversational-ai-analytics/): More and more companies are turning to conversational AI to improve service. Here's what that could look like for your company.
- [What is conversational business?](https://www.zendesk.com/blog/conversational-business/): Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement
- [What is conversational commerce? Examples, types, + benefits](https://www.zendesk.com/blog/conversational-commerce/): Conversational commerce is the intersection between e-commerce and messaging. Find out how live representatives and AI can improve customer engagement.
- [Conversational CRM is the missing piece in your sales strategy](https://www.zendesk.com/blog/conversational-crm/): To remain competitive in a fast-changing market, companies must tap into conversational CRM to enable rich, satisfying customer experiences.
- [Conversational data orchestration for smart, seamless CX](https://www.zendesk.com/blog/conversational-data-orchestration/): Conversational Data Orchestration gives businesses the power to automate work and data across systems for a seamless customer experience.
- [What is a conversational interface?](https://www.zendesk.com/blog/conversational-interface/)
- [Conversational marketing: Answering your 9 biggest questions](https://www.zendesk.com/blog/conversational-marketing-answering-biggest-questions/): What is conversational marketing, and does it really work? An expert shares how any business can leverage it to generate leads and engage customers.
- [Conversational UX: A beginner's guide (+5 best practices)](https://www.zendesk.com/blog/conversational-ux/): Conversational UX is a user experience that leverages technology to mimic human conversation. Here’s how to successfully implement it for your business.
- [Conversations with Zendesk: podcast trailer](https://www.zendesk.com/blog/conversations-with-zendesk-podcast-trailer/)
- [Conversion Tracking in Chat](https://www.zendesk.com/blog/conversion-tracking-chat/): With Conversion Tracking, you can learn which chats are helping you accomplish business goals like sales conversions and product signups.
- [Sales calls: What you need to do to make them successful](https://www.zendesk.com/blog/convince-convert-make-sales-calls-successful/): Sales calls are undoubtedly challenging. Get tips and insights into how you can convince and convert your customers one call at a time.
- [Beat the heat with these cool additions to the Zendesk Apps Marketplace](https://www.zendesk.com/blog/cool-additions-zendesk-apps-marketplace/): These 16 newcomers to the Zendesk Apps Marketplace offer a range of functionality—from setting deadlines and reminders, to better integrating voice and SMS support—and promise better customer satisfaction, whether you’re sending a digital gift or rolling out a friction-free Help Center search.
- [Meet "Copenhagen", Zendesk’s new responsive Help Center theme](https://www.zendesk.com/blog/copenhagen-responsive-help-center-theme/): Meet the new "Copenhagen" Help Center theme. To learn more about this responsive theme, we sat down with Dovile Montvydaite, one of our product designers in Zendesk’s Copenhagen office.
- [How to handle a corporate psychopath - Relate by Zendesk](https://www.zendesk.com/blog/coping-with-corporate-psychopath/): Believe it or not, but you may have a corporate psychopath as a boss. Learn how to handle these smart, but challenging people.
- [Why corporate sustainability is a mainstay in 2026 and beyond](https://www.zendesk.com/blog/corporate-sustainability-in-2020-and-beyond/): Thousands of companies are working hard to reduce their carbon footprint, eliminate single-use plastics, and pivot towards more sustainable practices. See what's new in corporate sustainability efforts.
- [Driving cost savings through operational improvement](https://www.zendesk.com/blog/cost-savings-operational-improvement/): When facing a recession or an economic slowdown, customer service orgs must prioritize spending in areas where they can find efficiencies.
- [Costco Supports Customers Through Liberal Return Policy](https://www.zendesk.com/blog/costcos-ridiculously-liberal-nearly-anything-goes-return-policy/): Costco provides great customer service by trusting members not to abuse its liberal return policy-from its T.V. return policy to its computer return policy.
- [Could an empathy meeting help you see with new eyes?](https://www.zendesk.com/blog/could-an-empathy-meeting-help-you-see-with-new-eyes/): An empathy meeting—a safe place to ask "why"—might be what your organization needs. Empathy meetings help employees see through the eyes of the customer at every level.
- [Customer service philosophy: How to create one + free template](https://www.zendesk.com/blog/craft-customer-service-philosophy-resonates/): A customer service philosophy is a roadmap businesses use to provide excellent customer support. Learn about this crucial topic in our guide.
- [How to create better employee experiences with Zendesk Marketplace apps](https://www.zendesk.com/blog/create-better-employee-experiences-zendesk-marketplace-apps/)
- [Create career magic with a personal board of directors](https://www.zendesk.com/blog/create-career-magic-with-a-personal-board-of-directors/): Creating a personal board of directors may be the key to your success. Learn how to create and nourish your own BOD.
- [What is a CRM database? examples + how to build](https://www.zendesk.com/blog/create-crm-database/): Understanding how to create a CRM database shouldn’t be a mystery. We break down the benefits of a CRM database and what kind of data it should store.
- [What is a customer profile? Guide, examples, and templates](https://www.zendesk.com/blog/create-data-rich-customer-profile/): A customer profile is a document that contains information about your ideal customer. Use it as a strategy guide to create personalized experiences.
- [Create an effortless experience for customers](https://www.zendesk.com/blog/create-effortless-experience-customers/): Providing an effortless experience for customers might seem easier than ever. But the reality is a lot more complex.
- [How to create raving fans with legendary customer service](https://www.zendesk.com/blog/create-raving-fans-legendary-customer-service/): Raving fans can sway in two directions: good or bad. Here's how to create raving fans based on the amazing customer service they had with your business.
- [How to create a CRM strategy and why you need one in 2026](https://www.zendesk.com/blog/create-sales-crm-strategy/): With a CRM strategy, your team will be able to fully utilize the tool to close more sales, boost efficiency, and improve prospects’ experience.
- [How to create a sales plan: Template and guide - Zendesk](https://www.zendesk.com/blog/create-successful-sales-plan-free-template/): Download our free sales plan template to start strategizing for the new year and beyond.
- [Creating an FAQ page? Here's what you need to know.](https://www.zendesk.com/blog/creating-an-faq-page/): See how you can get creative with your FAQ page to provide robust self-service options and enrich your customer experience.
- [A 3-pronged approach to creating (and scaling) legendary customer service experiences](https://www.zendesk.com/blog/creating-and-scaling-legendary-customer-service-experiences/)
- [What is mobile experience? What makes a good mobile experience?](https://www.zendesk.com/blog/creating-mobile-experiences/): Use these best practices to create a valuable, efficient, and convenient mobile experience that will keep your users engaged and loyal
- [6 tips for creating more inclusive surveys](https://www.zendesk.com/blog/creating-more-inclusive-surveys/): Surveys are stronger when they’re inclusive. These guiding principles will help you ask better questions and design more inclusive surveys.
- [How to create seamless conversational customer experiences](https://www.zendesk.com/blog/creating-seamless-conversational-experiences/)
- [6 steps to a creative chatbot name (+ bot name ideas)](https://www.zendesk.com/blog/creative-bot-names/): What’s in a bot name? Sometimes a rose by any other name does not smell as sweet—particularly when it comes to your company’s chatbot.
- [Creative ways to keep customers entertained while they wait](https://www.zendesk.com/blog/creative-ways-keep-customers-entertained-waiting/): Waiting time might be inevitable, but changing your waiting strategy might just set your company apart from the competition.
- [Creative ways to stay connected with remote coworkers (that aren't a virtual happy hour)](https://www.zendesk.com/blog/creative-ways-stay-connected-remote-coworkers-arent-virtual-happy-hour/): Showing your human side at work can have real benefits. Here are some creative ways to stay connected while working remotely.
- [Stay product-obsessed: Take it from Zendesk VP and 2x founder Cristina Fonseca](https://www.zendesk.com/blog/cristina-fonseca/): Learn how Fonseca navigated radically different business environments over two tours of duty as a startup founder.
- [CRM best practices for every stage of the sales funnel](https://www.zendesk.com/blog/crm-best-practices-for-every-stage-of-the-sales-funnel/): Companies often don't use their CRM to its full potential or have a proper strategy. Learn CRM best practices through every stage of the sales funnel.
- [CRM Buyers Kit: Everything you need to know when buying Sales CRM](https://www.zendesk.com/blog/crm-buyers-kit-everything-need-know-buying-sales-crm/): This kit includes everything you need to gain a deeper understanding of the CRM market, ask the right questions when evaluating vendors and pinpoint focus areas for your team.
- [CRM buying guide](https://www.zendesk.com/blog/crm-buying-guide/): Sales teams can use robust CRM solutions to generate new leads, automate email campaigns, and produce forecasting reports and advanced analytics.
- [Why CRM Is Essential for Logistics and Transportation](https://www.zendesk.com/blog/crm-logistics-and-transportation/): Part of your quarter 1 should be spent analyzing your current CRM system (or lack thereof) and understanding what value it is bringing to your business.
- [What is a CRM manager, and why are they important?](https://www.zendesk.com/blog/crm-manager/): Improve your customer experience and increase client retention by knowing the ins, outs, and purpose of a CRM manager.
- [What is CRM process? 5 steps + main components](https://www.zendesk.com/blog/crm-process/): The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
- [Cultivate community for a better customer experience](https://www.zendesk.com/blog/cultivate-community-customer-experience/): A robust user community is a powerful combination of support, social networking, and communications that streamlines the customer experience across the board. Here’s how it can start driving results immediately.
- [Executive voice: what it is, why you need it, and how to cultivate your own](https://www.zendesk.com/blog/cultivate-executive-voice/): Whether you're an associate manager or a senior executive, every (potential) leader has the opportunity to influence and establish credibility. Learn more about what an executive voice is and how to find yours.
- [The cure for support stagnation? A new integration](https://www.zendesk.com/blog/cure-support-stagnation-new-integration/): We’re closing out July with some great new integrations.
- [Customer acquisition cost (CAC): How to calculate & improve it](https://www.zendesk.com/blog/customer-acquisition-cost/): Customer acquisition cost (CAC) is the total cost of gaining a new customer. Use our guide to help determine and boost your CAC.
- [What is customer advocacy? Definition and strategies](https://www.zendesk.com/blog/customer-advocates-secret-ingredient-sales-support-success/): Customer advocates can be an extension of your sales and support teams. Learn how to build a loyal following through a great customer advocacy program.
- [Customer analytics 101: What it is and how it works for growth](https://www.zendesk.com/blog/customer-analytics/): Customer analytics refers to the gathering and analyzing of consumer data to understand behavior. Learn how to use analytics to grow your business.
- [25 customer apology letter templates & examples](https://www.zendesk.com/blog/customer-apology-letter-template/): Explore 25 customer apology letter templates and examples to help you write sincere, effective apologies that rebuild customer trust.
- [22 customer appreciation ideas & gifts to say thank you](https://www.zendesk.com/blog/customer-appreciation/): Defining what customer appreciation means, why it's important, and how to show customers appreciation on Customer Appreciation Day and everyday.
- [Begging the question, beating the straw man, and other non-sequitur nonsense](https://www.zendesk.com/blog/customer-arguments-begging-the-question-beating-the-straw-man-non-sequitur/): If you deal with customers, you will someday engage in customer arguments. Arguing, making your case, or just sharing an opinion is a reality of customer service. But there is a way to do it better.
- [Is "make customers happy" a real business plan?](https://www.zendesk.com/blog/customer-business-plan/): Business plans: essential roadmaps or shots in the dark? Zendesk's CEO discusses the role that the business plan played in the company's history.
- [Customer centricity: How to create a strategy that drives loyalty](https://www.zendesk.com/blog/customer-centric-business/): Ready to put your customers at the heart of your business? Learn how customer centricity can drive growth, loyalty, and long-term success.
- [Keep it customer-centric: Self-service tips from Freshly](https://www.zendesk.com/blog/customer-centric-self-service-tips-freshly/): After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth.
- [Churn rate: What it is + how to calculate it](https://www.zendesk.com/blog/customer-churn-rate/): Customer churn rate is the percentage of customers that stop doing business with a company over a designated time frame. Learn more about it in our guide.
- [Customer communication guide: 8 strategy tips + examples](https://www.zendesk.com/blog/customer-communication/): Customer communication is how companies interact with consumers throughout the buyer’s journey. Learn how to build strong relationships in every interaction.
- [Customer complaints: Definition, examples, and resolution tips](https://www.zendesk.com/blog/customer-complaints-10-tips-manage-better/): Discover best practices to turn customer complaints into opportunities for improving customer satisfaction and loyalty.
- [What is customer connection? 16 ways to connect with customers](https://www.zendesk.com/blog/customer-connection/): Customer connection helps you build relationships with customers. Read our guide to learn how to engage with your audience effectively.
- [8 customer courtesy tips and why it matters](https://www.zendesk.com/blog/customer-courtesy/): Customer courtesy is how service reps display respect during interactions. Elevate your game with these practical tips.
- [What is a customer data platform? Full CDP guide - Zendesk](https://www.zendesk.com/blog/customer-data-platform/): A customer data platform (CDP) allows you to centralize customer information and create a unified view of the customer. Learn more in our guide.
- [Customer data privacy: A CX guide for 2026](https://www.zendesk.com/blog/customer-data-privacy/): Customer data privacy is the handling and protection of consumer data. Read this guide to learn how your business can prioritize strong customer data privacy.
- [Customer data protection: 10 tips to keep information safe](https://www.zendesk.com/blog/customer-data-protection/): Proper customer data protection is crucial to avoiding cyberattacks and data leaks. Learn 10 ways to protect your data.
- [Customer data visualization](https://www.zendesk.com/blog/customer-data-visualization/): How is data visualization used to track customer interactions? Data visualization is using charts, maps, infographics, and dashboards to understand data.
- [Customer dissatisfaction: A guide to handling unhappy customers](https://www.zendesk.com/blog/customer-dissatisfaction/): How a business deals with customer dissatisfaction can make or break its operations. Learn how to handle unhappy customers in our guide.
- [What is customer education? The ultimate guide](https://www.zendesk.com/blog/customer-education/): Customer education empowers customers to adopt your products and reduces time to value. Learn how to start a customer education program.
- [Customer Effort Score simplified + how to measure it](https://www.zendesk.com/blog/customer-effort-score/): Customer Effort Score measures how much effort customers exert to interact with your business. Learn about this customer experience metric in our guide.
- [Customer enablement: What it is + why you need it](https://www.zendesk.com/blog/customer-enablement/): Customer enablement helps businesses provide resources so customers can find what they need and use their products effectively.
- [Customer engagement guide for 2026: Definition and strategies](https://www.zendesk.com/blog/customer-engagement-actually-means/): Customer engagement is the ongoing interaction between a buyer and a seller. Learn its importance and how to develop a strategy to boost customer satisfaction.
- [Customer entitlement: the high price we all pay](https://www.zendesk.com/blog/customer-entitlement/): Customer entitlement is not an uncommon occurrence. When dealing with an unreasonable customers, remember what scientists have uncovered: The people made most miserable by entitlement are the entitled themselves.
- [Customer expectations: Definition, types, and tips](https://www.zendesk.com/blog/customer-expectations-meet-rising-demands/): Customer expectations are how customers think interactions should go. Learn how to meet customer expectations in this guide.
- [Customer experience automation (CXA): Definition + examples](https://www.zendesk.com/blog/customer-experience-automation/): Customer experience automation (CXA) enhances the customer experience with AI. Learn how to deliver outstanding support with CXA.
- [Addressing customer experience from the CIO perspective](https://www.zendesk.com/blog/customer-experience-cio-perspective/)
- [What is the experience economy? (Plus experience economy examples)](https://www.zendesk.com/blog/customer-experience-economy/): Find out what the experience economy is—and learn how delivering more joyful CX can help your company stand out from the crowd.
- [Customer Experience Guide](https://www.zendesk.com/blog/customer-experience-guide/): Great customer experiences lead to loyal customers, improved word-of-mouth, and increased revenue. That’s why we wrote the Customer Experience Guide.
- [5 banking customer experience trends to consider for 2026](https://www.zendesk.com/blog/customer-experience-in-banking/): The customer experience (CX) in banking is how customers feel about every interaction with your financial service, at all stages of the customer lifecycle. Explore the latest banking CX trends.
- [customer service initiatives](https://www.zendesk.com/blog/customer-experience-initiatives-working/)
- [Customer experience management advice from the pros](https://www.zendesk.com/blog/customer-experience-management-advice/)
- [What is customer experience management? - Zendesk](https://www.zendesk.com/blog/customer-experience-management-matters/): Customer experience management refers to the processes teams use to improve customer interactions. Learn how to increase brand loyalty with this beginner’s guide.
- [Customer experience manager: Role, skills, salary, and more](https://www.zendesk.com/blog/customer-experience-manager/): Learn about the customer experience manager role, skills, and salary in our detailed guide.
- [How to create a customer experience map: Step-by-step guide](https://www.zendesk.com/blog/customer-experience-map/): Discover how to create a customer experience map, its benefits, and why it matters in our guide.
- [What is customer experience optimization? (+3 actionable tips)](https://www.zendesk.com/blog/customer-experience-optimization/): Ever-changing consumer expectations mean you’re never truly “finished” with customer experience optimization, but a few tactics can help boost your efforts.
- [Kickstarting your customer experience program](https://www.zendesk.com/blog/customer-experience-program/): A customer experience program is a systematic approach your business takes to improve the experience. Learn how to get started and kick it into high gear.
- [35 customer experience statistics to know for 2026](https://www.zendesk.com/blog/customer-experience-statistics/): Over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Here's a list of 35 more customer experience statistics.
- [How support data influences customer experience](https://www.zendesk.com/blog/customer-experience-support-data/): When customers interact with support agents, they’re feeding companies with incredible insights that can transform CX.
- [Customer experience is a team sport](https://www.zendesk.com/blog/customer-experience-team-sport/): As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport.
- [How to launch a digital customer experience transformation](https://www.zendesk.com/blog/customer-experience-transformation/): Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.
- [Retail’s next frontier: Elevating customer experience with Zendesk AI](https://www.zendesk.com/blog/customer-experience-zendesk-ai/): Discover how retail businesses are modernizing CX, delivering personalized services, and boosting efficiency and savings with Zendesk AI.
- [What is customer-facing? Customer facing roles 101](https://www.zendesk.com/blog/customer-facing-roles/): Customer-facing roles play a key role in business success. Learn what they are, the skills they require, and how to improve in a customer-facing job.
- [Customer feedback analysis: Overview, steps, + template](https://www.zendesk.com/blog/customer-feedback-analysis/): Learn how customer feedback analysis can lead to greater loyalty and sales by improving the quality of your service.
- [Customer feedback: 7 ways to improve service fast](https://www.zendesk.com/blog/customer-feedback-hear-voice-customer/): Learn 7 proven strategies to collect customer feedback and turn insights into better service, happier customers, and smarter decisions.
- [Customer feedback management: A beginner’s guide](https://www.zendesk.com/blog/customer-feedback-management/): Customer feedback management is the process of collecting, analyzing, and using feedback to improve the customer experience. Learn more in this guide.
- [The customer-first strategy: Why it’s crucial to your business](https://www.zendesk.com/blog/customer-first-strategy-podcast/): Recorded at Relate 2023, this Conversations with Zendesk episode explores why businesses need to implement a customer-first strategy, featuring insights from business leaders at Medline Industries, Honeywell, and Dandelion Payments.
- [What the customer-first approach means + 9 strategic steps](https://www.zendesk.com/blog/customer-first/): Being customer-first means putting the customer at the center of your decision-making. Learn more in our guide.
- [What is customer intelligence (CI)? Benefits, types, + examples](https://www.zendesk.com/blog/customer-intelligence/): Customer intelligence (CI) is the process of collecting and analyzing consumer data to develop actionable insights.
- [What is customer intent? A complete guide](https://www.zendesk.com/blog/customer-intent/): Understanding customer intent is key to identifying customer needs, delivering effective support, and reducing churn.
- [The customer is not always right: 5 reasons why & what to do](https://www.zendesk.com/blog/customer-is-not-always-right/): "The customer is always right" is a time-honored business philosophy. But is it true?
- [When the customer is wrong, make it right](https://www.zendesk.com/blog/customer-is-wrong/): No matter if the customer is wrong or right, a concerned customer should motivate you to examine what happened and see if there is a process you should change.
- [How to create customer journey maps in 2026 (+ templates)](https://www.zendesk.com/blog/customer-journey-map/): Understand customer journey maps and learn how to build them using free templates and real examples to improve customer relationships.
- [How startups can tell their customer journey story with data](https://www.zendesk.com/blog/customer-journey-story-data/): New tools are making it easier and more affordable for startups to tap into customer data so they can better understand and map the customer journey.
- [Customer lifecycle management: Definition, strategy, + 5 stages](https://www.zendesk.com/blog/customer-lifecycle-management/): Customer lifecycle management (CLM) describes the process of tracking the path a consumer follows on their journey to making a purchase.
- [The relationship between customer loyalty and expectation](https://www.zendesk.com/blog/customer-loyalty-expectation/): When it comes to customer loyalty, being reliable trumps being awesome. According to research by The Corporate Executive Board (CEB), investing in "delight" as a customer service tactic doesn't pay in the longer-term.
- [Customer loyalty is great, but what about loyalty to customers?](https://www.zendesk.com/blog/customer-loyalty-great-loyalty-customers/): If what exists between a customer and a brand is a relationship, instead of a series of transactions, both sides have to consider what they’re bringing to that relationship. Take a look at how businesses are building customer loyalty.
- [Customer loyalty: A guide to types and strategies](https://www.zendesk.com/blog/customer-loyalty/): Customer loyalty is when customers reward a company with repeat business over time. Our guide shows you how to build a loyal following.
- [17 common types of customer needs (+ how to meet them)](https://www.zendesk.com/blog/customer-needs/): Customer needs are the driving forces that motivate individuals to purchase from a business and remain loyal. Learn how to identify and fulfill customer needs.
- [What is customer obsession? Examples, Importance & Steps](https://www.zendesk.com/blog/customer-obsession/): Customer obsession means putting your customers at the center of everything you do, every single day. Here’s how to achieve it.
- [Customer onboarding guide: 11 templates + best practices](https://www.zendesk.com/blog/customer-onboarding/): The customer onboarding process helps convey the value of your product or service. Download our free customer onboarding templates today.
- [What is agent experience? definition + how to improve it](https://www.zendesk.com/blog/customer-or-agent-experience/): With businesses laser-focused on customer experience, far too often the needs of agents get overlooked. Here's why agent experience benefits customers, too.
- [Customer orientation: definition, examples & skills](https://www.zendesk.com/blog/customer-oriented-support/): Customer oriented support doesn't just keep your customers top of mind. It's critical for your bottom line.
- [Customer pain points: How to identify and resolve (+ examples)](https://www.zendesk.com/blog/customer-pain-points/): Customer pain points are the issues customers experience when using your product or interacting with your service. Learn how to resolve them with these tips.
- [Free customer persona templates and examples](https://www.zendesk.com/blog/customer-persona-template/): A customer persona template can help you better understand your customers. Follow along to learn more about customer personas and download our free templates.
- [What is customer rapport? (+8 ways to build it)](https://www.zendesk.com/blog/customer-rapport/): Building customer rapport is challenging—but not impossible. Use our expert tips to do it the right way and gain longtime clients.
- [How to build a customer referral program in 2026](https://www.zendesk.com/blog/customer-referral-program/): Learn how to build a customer referral program that drives advocacy, increases loyalty, and boosts revenue—plus free templates.
- [Customer relations 101: Beginner’s guide to building relationships](https://www.zendesk.com/blog/customer-relations/): Understand the ins and outs of customer relations to improve your customer experience, raise profits, and boost brand credibility.
- [Customer relationship management: A guide](https://www.zendesk.com/blog/customer-relationship-management-guide/): In this customer relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement, and lead to better business outcomes.
- [What is relationship marketing? Definition, Examples, Levels 2026](https://www.zendesk.com/blog/customer-relationship-marketing/): The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!
- [11 customer retention metrics every support team should track](https://www.zendesk.com/blog/customer-retention-metrics/): Discover the most important customer retention metrics and how to leverage insights effectively so buyers continue doing business with you.
- [12 customer retention strategies you can copy](https://www.zendesk.com/blog/customer-retention-strategies/): Improve customer retention today with these customer retention strategies.
- [Customer retention: Metrics, strategies, and examples](https://www.zendesk.com/blog/customer-retention/): Customer retention can help you boost your bottom line and create long-term customer relationships. Learn more in our guide.
- [Customer reviews: How to get and use them [+ templates]](https://www.zendesk.com/blog/customer-reviews/): Customer reviews reflect your brand experience. Learn how to request, improve, and leverage reviews to increase revenue.
- [Customer satisfaction scores (CSAT): what it is & how to measure](https://www.zendesk.com/blog/customer-satisfaction-score/): Learn what customer satisfaction scores (CSAT) are, how to measure them, and use our free CSAT calculator to track customer happiness.
- [Customer satisfaction surveys in Zendesk Support](https://www.zendesk.com/blog/customer-satisfaction-surveys-zendesk-support/): Learn how asking customers a simple question can drive major improvements and help you understand the health of your support organization.
- [What is customer segmentation software? Types + examples](https://www.zendesk.com/blog/customer-segmentation-software/): Start delivering better, more personalized customer relationships with the right customer segmentation software.
- [What is customer segmentation? Types, tips + strategy](https://www.zendesk.com/blog/customer-segmentation/): Customer segmentation can help you deliver more effective marketing and a better CX. Learn more in our guide.
- [How to identify and support your most valuable customer segments](https://www.zendesk.com/blog/customer-segments/): Most businesses owe the majority of their revenue to a select group of customers. Learn how to spot your most valuable customer segments and identify opportunities to improve their CX.
- [What is customer self-service? Definition + how to stand out](https://www.zendesk.com/blog/customer-self-service-guide-helping-customers-help/): Customer self-service is a set of tools and resources that allow customers to complete tasks independently.
- [How customer sentiment analysis improves the customer experience](https://www.zendesk.com/blog/customer-sentiment-analysis-improves-cx/)
- [Customer sentiment: What it is and why you need to measure it](https://www.zendesk.com/blog/customer-sentiment/): Learn what customer sentiment is and why your company needs to measure it.
- [Maintain customer service accountability with one simple move](https://www.zendesk.com/blog/customer-service-accountability/): If everyone in your company is responsible for customer service, who maintains accountability? Read this blog post to find out!
- [Customer service acronyms and abbreviations you need to know](https://www.zendesk.com/blog/customer-service-acronyms/): Whether you're new or have been in the industry for years, use this handy guide to the most common customer service acronyms and abbreviations.
- [Go from Outlook email to Zendesk ticket in a flash](https://www.zendesk.com/blog/customer-service-add-in-microsoft-outlook/): The new Zendesk add-in for Microsoft Outlook enables anyone in an organization to create a new customer support ticket w/ 1-click from Outlook in Office 365
- [Customer service agents finally get the recognition they deserve](https://www.zendesk.com/blog/customer-service-agent-recognition/): It’s been another year of high stress. Customer Service Week is a great time to give your support teams a high five for a job well done.
- [Your customer service agents need more context. Here's why.](https://www.zendesk.com/blog/customer-service-agents-need-context/): Customers want faster, more personalized service–but your agents won't be able to deliver unless they have the right information at the right time.
- [How AI is shaping the latest customer support trends](https://www.zendesk.com/blog/customer-service-ai-latest-trends/): There's a growing vigilance of support trends that are being affected by automation, so we listed out a few being changed by customer service AI.
- [Customer lifetime value (CLV): What it is + how to calculate it](https://www.zendesk.com/blog/customer-service-and-lifetime-customer-value/): Customer lifetime value is the estimated amount of revenue a consumer will contribute to your business in their lifetime. Learn more about it in our guide.
- [Customer service audit checklist for better CX](https://www.zendesk.com/blog/customer-service-audit/): A customer service audit is one of the best tools in your toolbox to ensure you offer high-quality support.
- [The keys to successful customer service data migration](https://www.zendesk.com/blog/customer-service-data-migration/): When you’re changing customer service systems, managing the data migration takes quite a bit of effort. These tips will help things go smoothly. Free ebook.
- [Customer service on the rise in 2013](https://www.zendesk.com/blog/customer-service-data-q2-2013/): Global sustomer satisfaction is on the rise. Thanks to customer service data in the Zendesk Benchmark, we take a look at which countries and industries are
- [The impact of AI within customer service during an economic downturn](https://www.zendesk.com/blog/customer-service-during-economic-downturn/): Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that result in both cost and time savings.
- [What is customer success enablement? The ultimate guide](https://www.zendesk.com/blog/customer-service-enablement/): Designing, developing, and deploying great customer service training is far easier said than done. Here's how to align agents and roll out training quickly.
- [9 customer service gifs that explain life as a support agent](https://www.zendesk.com/blog/customer-service-gifs/): See here for a list of funny customer service gifs that will make you appreciate the skills and patience required to be a great customer support agent.
- [60+ customer service terms and definitions: a glossary](https://www.zendesk.com/blog/customer-service-glossary/): Master the most important customer service terms and definitions with an easy-to-use glossary built for support teams and agents.
- [A customer service guide to conflict resolution](https://www.zendesk.com/blog/customer-service-guide-conflict-resolution/): Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
- [Big expectations, small businesses: What customers want](https://www.zendesk.com/blog/customer-service-impact-small-businesses-united-states/): Small businesses have an opportunity to differentiate themselves by offering great customer service.
- [Customer service in the sharing economy: a delicate balance](https://www.zendesk.com/blog/customer-service-in-the-sharing-economy/): Many platforms have created online communities for their service providers to share helpful suggestions about how to be good at the job, and thus maximize personal revenues. How can employers find successful customer service in the sharing economy?
- [How to measure + improve your Internal Quality Score (IQS)](https://www.zendesk.com/blog/customer-service-internal-quality-score/): Internal Quality Score (IQS) reflects your customer service quality. Here’s how to define, measure, and improve it over time.
- [Customer service management: Key benefits and strategies](https://www.zendesk.com/blog/customer-service-management/): Customer service management is the practice of empowering your team to deliver superior service. Learn more in this guide.
- [Why customer service matters for fintech startups](https://www.zendesk.com/blog/customer-service-matters-fintech-startups/): Find out how good customer service can build trust with your customer base at a time when consumers have lost faith in the financial industry.
- [What does customer service mean to you?](https://www.zendesk.com/blog/customer-service-mean/): We asked some of the most experienced support leaders a simple but important question: what does customer service mean to you?
- [Customer service metrics: Top 10 to measure](https://www.zendesk.com/blog/customer-service-metrics-matter/): Customer service metrics are data points that provide insights into consumer sentiment. Learn about the top metrics to measure in our guide.
- [8 ways to adopt and grow a customer service mindset](https://www.zendesk.com/blog/customer-service-mindset/): How do you ensure your customer service team leads the charge when it comes to driving customer satisfaction? Help them adopt a customer service mindset.
- [Improve customer rapport by mirroring](https://www.zendesk.com/blog/customer-service-mirroring/): Use mirroring to build customer rapport.
- [How to help customer service teams in multichannel selling](https://www.zendesk.com/blog/customer-service-multichannel-selling/): Multichannel selling is the best practice for ecommerce businesses. Use it to your advantage to deal with incompatible systems.
- [Why 44% of customers experience poor customer service when banking online](https://www.zendesk.com/blog/customer-service-online-banking/): Digital channels continue to dominate how consumers are interacting with their banks. See why the investment in digital channels needs to grow with usage and adoption.
- [Customer service outsourcing: Pros and cons + guide](https://www.zendesk.com/blog/customer-service-outsourcing/): Customer service outsourcing is handing off customer support to a third-party company. Learn more in our guide.
- [15 winning customer service phrases (+ 9 to avoid)](https://www.zendesk.com/blog/customer-service-phrases/): Discover 15 powerful customer service phrases to use—and 9 to avoid—to help your support agents sound more professional and empathetic.
- [What is a customer service plan? + Template, tips, and examples](https://www.zendesk.com/blog/customer-service-plan/): A customer service plan provides a clear strategy so your team can consistently deliver exceptional support. Download your free template now.
- [How to create a customer service QA program + checklist](https://www.zendesk.com/blog/customer-service-qa-program/): Customer service QA programs involve monitoring the quality of customer interactions. Follow our checklist and examples to create your own.
- [Customer service quality assurance job description: Examples](https://www.zendesk.com/blog/customer-service-quality-assurance-job-description/): On the lookout for a QA specialist? Use a customer service quality assurance specialist job description template and examples.
- [Customer service quality assurance: The ultimate guide](https://www.zendesk.com/blog/customer-service-quality-assurance/): Build a strong customer service quality assurance (QA) program for actionable insights and coaching strategies that ensure consistency across all channels.
- [Customer service reports: A complete guide + 6 metrics to track](https://www.zendesk.com/blog/customer-service-reports/): Customer service reports help your team evaluate and improve your customer experience. Learn more about them in our comprehensive guide.
- [20 customer service resume examples to get hired](https://www.zendesk.com/blog/customer-service-resume/): Boost your chances of landing the job. Explore 20 customer service resume examples and use our templates to create a standout resume today.
- [Customer service ROI: How to measure and improve it](https://www.zendesk.com/blog/customer-service-roi/): Learn how to measure customer service ROI and use the insights to boost customer satisfaction and lower support costs.
- [Customer service scorecard: How to build one + free template](https://www.zendesk.com/blog/customer-service-scorecard/): Customer service scorecards help teams evaluate the effectiveness of their support team. Learn how to build one in our guide.
- [What is customer service? Key skills & examples](https://www.zendesk.com/blog/customer-service-skills/): Learn essential customer service skills that boost satisfaction, build loyalty, and keep customers returning—straight from industry experts.
- [Customer Service Staffing: Keep Cool When Understaffed](https://www.zendesk.com/blog/customer-service-staffing-keep-cool/): Some days you won't have enough customer service staffing to meet demand. Learn how to keep your cool in this article.
- [8 customer service standards to meet: A checklist](https://www.zendesk.com/blog/customer-service-standards-matter/): Customer service isn’t getting any easier. Learn how to define customer service standards that will help your company grow.
- [Customer service in a startup: how to get it right from the beginning](https://www.zendesk.com/blog/customer-service-startup/): In this excerpt from the book STARTUPLAND, see how Zendesk approached customer service in the early days + get tips for your own startup.
- [92 customer service statistics you need to know in 2026](https://www.zendesk.com/blog/customer-service-statistics/): Customer service statistics can help plan for future trends and upgrade CX. Learn 92 of the most important in our guide.
- [How to provide great social media customer service](https://www.zendesk.com/blog/customer-service-through-social-media/): Discover the power of social media customer service. Learn what it means, tips, and examples on how to engage, support, and delight your customers online.
- [18 customer service tips to win over your customers](https://www.zendesk.com/blog/customer-service-tips-better-support/): Support leaders seeking to meet rising customer expectations can take advantage of a wealth of customer service best practices from the experts.
- [The value of agent education and training during economic slowdowns](https://www.zendesk.com/blog/customer-service-training-economic-downturn/): With rising customer expectations around better service in today’s macroeconomic environment, it’s important to lean on customer education programs to boost agent knowledge and productivity—and to help your business retain customers.
- [Customer service training: A complete guide for 2026](https://www.zendesk.com/blog/customer-service-training-important/): Powerful customer service training builds confident, effective teams. Use this complete guide to train employees and improve service quality.
- [5 customer service traits of the perfect customer service employee](https://www.zendesk.com/blog/customer-service-traits/): Learn what customer service traits set customer service employees apart and the qualities of good customer service.
- [Customer service trends in media and entertainment](https://www.zendesk.com/blog/customer-service-trends-media-entertainment/)
- [7 customer service trends to follow](https://www.zendesk.com/blog/customer-service-trends/): Here are the seven customer service trends that are helping companies up their support game.
- [Customer service: turning transactions into relationships](https://www.zendesk.com/blog/customer-service-turning-transactions-into-relationships/): Providing great customer service means turning one-off transactions into relationships with customers that last for years.
- [Improving the customer experience: why UX writers and customer service should team up](https://www.zendesk.com/blog/customer-service-ux-writing/): Good UX writing provides a proactive service by anticipating customer confusion and, ideally, preventing it. The first step to improving the customer experience is for UX writers to team up with customer service.
- [22 customer service videos that will help you level up your CX in 2026](https://www.zendesk.com/blog/customer-service-videos/): These are the customer service videos our team is watching, including customer service trends and funny customer service videos for CX professionals.
- [Customer service vs. customer experience: Here’s the difference](https://www.zendesk.com/blog/customer-service-vs-customer-experience-heres-difference/): Customer service and customer experience are similar but distinct concepts. Learn the difference and instantly improve how you serve your customers.
- [Customer Service Week: 8 ideas to celebrate on a budget](https://www.zendesk.com/blog/customer-service-week-8-virtual-ways-celebrate/): Customer Service Week is the first week in October that celebrates the value of customer service and the teams on the frontlines.
- [Customer Service Week: 8 ideas to celebrate on a budget](https://www.zendesk.com/blog/customer-service-week/): Customer Service Week is the first week in October that celebrates the value of customer service and the teams on the frontlines.
- [Customer Spotlight: Kontakt.io](https://www.zendesk.com/blog/customer-spotlight-kontakt-io/): See how Kontakt.io improved its customer experience and increased support request capacity by 18% with the Base and Zendesk integration.
- [30 customer success interview questions you should ask](https://www.zendesk.com/blog/customer-success-interview-questions/): Want to build the team of your dreams? Here are the customer success interview questions you should ask every candidate.
- [What is a customer success manager, and what do they do?](https://www.zendesk.com/blog/customer-success-manager/): Customer success managers help your clients use your product and build customer loyalty. Learn more in our guide.
- [How customer success operations improves customer service](https://www.zendesk.com/blog/customer-success-operations/): Customer success operations helps consumer-facing teams work more efficiently. Use it to take your customer service to the next level.
- [How to create an effective customer success plan (+ a template)](https://www.zendesk.com/blog/customer-success-plan/): A customer success plan can help your business generate revenue and keep customers happy. Try our free template to learn how you can, too.
- [Customer success playbooks: How to build one + free templates](https://www.zendesk.com/blog/customer-success-playbook/): Customer success playbooks show employees how to reach desired results in customer interactions. Learn the best practices that drive success.
- [How to build the best customer success team in 11 steps](https://www.zendesk.com/blog/customer-success-team/): Create a customer success team to teach customers about your products and enable them to reach their goals.
- [Customer success vs. customer experience: What’s the difference?](https://www.zendesk.com/blog/customer-success-vs-customer-experience/): Customer success and experience are two interconnected facets of the customer journey. Learn how they differ in this guide.
- [Customer success: What it is and why it matters - Zendesk](https://www.zendesk.com/blog/customer-success-win-win/): Customer success is a way of ensuring your buyers reach their goals and continue to purchase your offerings. Learn more in this guide.
- [Squarespace’s Jessica O’Connell on customer support as brand ambassadors](https://www.zendesk.com/blog/customer-support-brand-ambassadors-squarespace-jessica-oconnell/): It sometimes happens that the right career finds you when you aren’t looking. Such was the case for Squarespace's Jessica O'Connell. Here she shares more about the lessons in leadership and customer experience that she’s learned along the way—and how she champions her team to be customer support brand ambassadors.
- [Why new college grads should try a customer support career](https://www.zendesk.com/blog/customer-support-career/): Diving into a customer support career is a smart way to gain diverse skills in growing industries. Salary and job opportunities are increasing for agents.
- [Customer Service Executive: Roles, Skills & Responsibilities](https://www.zendesk.com/blog/customer-support-executives-many-roles-must-play/): To learn the roles, qualities, and responsibilities of a customer service executive, we spoke to a customer service executive here at Zendesk.
- [iGaming compliance: redefined through customer support](https://www.zendesk.com/blog/customer-support-igaming-compliance/): Transform customer support into an iGaming compliance advantage with AI and secure support to build trust, ensure safety, and drive growth in iGaming.
- [21 customer service KPIs every support team needs to track](https://www.zendesk.com/blog/customer-support-kpis-need-track/): Customer service KPIs are key metrics to help support teams track and analyze performance. Learn about the 21 top stats to know in our guide.
- [Customer Support Tool Scorecard](https://www.zendesk.com/blog/customer-support-tool-scorecard/): Here's a handy scorecard to evaluate some of the must-haves for your customer support tool
- [Customer support: Definition, importance & 10 key strategies](https://www.zendesk.com/blog/customer-support-vs-customer-service/): Customer support is the team of people who help customers with a company's products or services. Learn why it's important and how to do it well.
- [11 examples of customer testimonials to build credibility](https://www.zendesk.com/blog/customer-testimonials/): ​​Customer testimonials are positive endorsements from satisfied customers. Use these examples to collect yours today.
- [20 customer thank you note examples (+ tips for writing them)](https://www.zendesk.com/blog/customer-thank-you-note/): These customer thank you note examples can help you express gratitude while improving customer satisfaction.
- [Customer touchpoints: How to identify them + examples](https://www.zendesk.com/blog/customer-touchpoints/): Learn how to optimize your customer touchpoints to create seamless experiences that drive loyalty.
- [Customer trust: Definition, importance & 6 ways to gain it](https://www.zendesk.com/blog/customer-trust/): Customer trust is key to driving loyalty. To earn it, companies must understand and respect their customers and provide relevant, personalized experiences.
- [What is customer value? Definition, formula, and importance](https://www.zendesk.com/blog/customer-value/): Customer value is the perceived value of your product or service. Learn why that’s important—and how to maximize it—in our guide.
- [Customer win-back campaigns: How to build one + 10 templates](https://www.zendesk.com/blog/customer-win-back-campaign/): Customer win-back campaigns help organizations reengage lapsed customers. Learn the basics in our guide and download our templates.
- [Your customers are important--and so is their data](https://www.zendesk.com/blog/customers-important-data/): Security breaches pose real danger to fintech firms and their customers--so when evaluating customer service software, what should support leaders look for?
- [Startup Central: How customers can be your way into YC](https://www.zendesk.com/blog/customers-into-yc/): Lessons from a YC partner on how customers can help you stand out.
- [What is conversational AI? How it works, examples, and more](https://www.zendesk.com/blog/customers-really-feel-conversational-ai/): Learn how conversational artificial intelligence (AI) can help you deliver fast, efficient, and personalized support experiences.
- [Where do your customers stand on sustainable packaging?](https://www.zendesk.com/blog/customers-stand-sustainable-packaging/): Bottom line, consumers drive everything. What we buy and how we handle our waste is our responsibility. Where do your customers stand on sustainable packaging?
- [Customize your chat widget with the Web SDK](https://www.zendesk.com/blog/customize-chat-widget-web-sdk/): Today we’re excited to introduce a new feature that will let you build your own widget. Introducing the Chat Web SDK.
- [Customize your CSAT survey](https://www.zendesk.com/blog/customize-csat-surveys/): The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost
- [Customizing Zendesk Support: Best practices for UX](https://www.zendesk.com/blog/customize-your-zendesk-part-2/)
- [Zendesk Customization - Best Practices for UX](https://www.zendesk.com/blog/customize-your-zendesk-part-3-design/): An in-depth look at Zendesk customization on the back end, including HTML, CSS, and JavaScript
- [How manufacturers can cut service costs with AI and automation](https://www.zendesk.com/blog/cut-cost-manufacturing-ai/): Artificial intelligence (AI) can unlock savings and create better CX. Learn how manufacturers are using AI in customer support and seeing big results.
- [How to cut digital customer service costs in financial services](https://www.zendesk.com/blog/cut-costs-financial-services-infographic/)
- [How to use AI to cut customer service costs in financial services](https://www.zendesk.com/blog/cut-costs-financial-services/)
- [How to cut retail customer service costs with artificial intelligence](https://www.zendesk.com/blog/cut-costs-retail/): Creating great retail customer experiences can be a challenge. Learn how to unlock the power of AI and make your shop pop.
- [Good-enough service isn’t good enough: 3 strategies to remain competitive](https://www.zendesk.com/blog/cx-accelerator-report-insights/): The 2022 CX Accelerator report results are in. Learn what action you can take to improve CX and stand out from the competition.
- [Your CX agents are key](https://www.zendesk.com/blog/cx-agents-are-key/)
- [The agility playbook—how larger firms can score a competitive advantage in CX](https://www.zendesk.com/blog/cx-agility-larger-companies/): Check out our agility playbook, full of original data and actionable insights designed to help larger firms deliver great CX.
- [The SMB agility playbook for long-term success](https://www.zendesk.com/blog/cx-agility-smb/): Our SMB agility playbook is full of original data and actionable insights designed to help small businesses meet customer needs.
- [The CX Champion maturity report](https://www.zendesk.com/blog/cx-champion-maturity-report/): Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.
- [Report: CX Champions of Asia Pacific](https://www.zendesk.com/blog/cx-champions-asia-pacific/): Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.
- [Report: CX Champions of Latin America](https://www.zendesk.com/blog/cx-champions-latin-america/): Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.
- [Report: CX Champions of North America](https://www.zendesk.com/blog/cx-champions-north-america/): Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders in North America are driving CX success.
- [Why CX Champions must continue raising the bar on excellent customer service](https://www.zendesk.com/blog/cx-champions/)
- [Welcome to the CX community: A 5-step guide for new members](https://www.zendesk.com/blog/cx-community-guide/): Tymeshift's head of community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
- [CX and COVID-19: What agile companies are doing differently](https://www.zendesk.com/blog/cx-covid-19-agile-companies-differently/): See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
- [Emerging into CX leadership—steps to take now to avoid costly fixes down the road](https://www.zendesk.com/blog/cx-emergers/)
- [Startup Central — How to stay connected to your customers](https://www.zendesk.com/blog/cx-for-a-new-normal-stay-human-connected-and-adapt/): In our latest Startup Central Virtual Meetup, we discuss how businesses can meet new and rising customer expectations.
- [How CX leaders across industries can flex their agility](https://www.zendesk.com/blog/cx-leaders-across-industries-can-flex-agility/): The ability to be nimble and responsive is more important than ever. Here's how to stay agile in your particular industry and ensure long-term success.
- [7 ways CX leaders can close the AI trust gap with customers](https://www.zendesk.com/blog/cx-leaders-ai-trust/)
- [Best practices for Champions of CX](https://www.zendesk.com/blog/cx-maturity-best-practices/): New ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
- [Brewing customer service magic: A CX Moment with Dutch Bros Coffee](https://www.zendesk.com/blog/cx-moment-dutch-bros-coffee/)
- [Reach beyond: A CX Moment with Mizuno](https://www.zendesk.com/blog/cx-moment-mizuno/): Zendesk spoke with iconic sports equipment supplier Mizuno’s Director of Customer Support, Whitney Conner, about how improving communication between their support teams led to better CX.
- [A CX Moment with Slack's Ali Rayl - Zendesk](https://www.zendesk.com/blog/cx-moment-slack-ali-rayl/): Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis
- [Winning with digital: A CX Moment with <em>The New York Times</em>](https://www.zendesk.com/blog/cx-moment-the-new-york-times/)
- [Shipshape customer service: A CX Moment with Auctane](https://www.zendesk.com/blog/cx-moment-with-auctane/): Zendesk spoke with Auctane's Chief Customer Officer, Chris Karp, about how to craft a unified customer experience.
- [Scaling growth at service centers: A CX Moment with Compass](https://www.zendesk.com/blog/cx-moment-with-compass/)
- [A healthier outcome: A CX Moment with Inovalon](https://www.zendesk.com/blog/cx-moment-with-inovalon/)
- [Bringing creativity to self-service: A CX Moment with Kajabi](https://www.zendesk.com/blog/cx-moment-with-kajabi/): Zendesk spoke with Kajabi’s VP of Customer Experience, Jared Loman, about scaling quality self-service and integrating artificial intelligence.
- [Finserv, disrupted: A CX Moment with Neo Financial](https://www.zendesk.com/blog/cx-moment-with-neo-financial/)
- [Let’s get physical: A CX Moment with Spartan Race](https://www.zendesk.com/blog/cx-moment-with-spartan-race/)
- [Work it: A CX Moment with Upwork](https://www.zendesk.com/blog/cx-moment-with-upwork/)
- [Bringing the vineyard home: A CX Moment with Wine.com](https://www.zendesk.com/blog/cx-moment-with-wine-com/)
- [Why great CX is the doorway to success with open banking for financial services firms](https://www.zendesk.com/blog/cx-open-banking/)
- [Rising to the top—these CX leaders are up for solving complex service challenges](https://www.zendesk.com/blog/cx-risers/)
- [Early on the path to CX success? Here’s why the up-front investment is worth it](https://www.zendesk.com/blog/cx-starters/)
- [Making spirits bright: 5 ways to support your CX team during the holidays](https://www.zendesk.com/blog/cx-team-holidays/)
- [CX Trends 2023: Immersive CX marks the dawn of a new era in service](https://www.zendesk.com/blog/cx-trends-2023-immersive-cx/): As Zendesk discovered in its 2023 CX Trends research, customers want immersive experiences, and companies need to respond accordingly.
- [CX Trends 2026: Unlock the power of intelligent CX](https://www.zendesk.com/blog/cx-trends-2024/): Zendesk’s sixth CX Trends report explores the forces behind the era of intelligent CX, including AI, automation, and data analytics.
- [CX trends for higher education](https://www.zendesk.com/blog/cx-trends-higher-education/): The customer experience (CX) for higher education has evolved rapidly to mirror consumer trends. Get a free guide to higher education CX.
- [CX trends for the public sector](https://www.zendesk.com/blog/cx-trends-public-sector/): Connect with your constituents on the communication channels they prefer, and see the top trends influencing public sector CX in 2026.
- [CXM best practices for every business](https://www.zendesk.com/blog/cxm-best-practices/): When the goal is to create personalized experiences that meet, exceed, and anticipate a customer's every need, a strong approach to customer experience management is crucial. Take a look at these CXM best practices.
- [Words! What are they good for?](https://www.zendesk.com/blog/cybersecurity-awareness-month/)
- [Cybersecurity best practices to empower your team](https://www.zendesk.com/blog/cybersecurity-best-practices/)
- [D2C retail: Why a simple customer experience is just what we need right now](https://www.zendesk.com/blog/d2c-retail-simple-customer-experience-just-need-right-now/): As collective anxiety continues to impact how we live, shop, and consume, a simpler experience can ultimately be the more calming, appealing one. See why a simple customer experience is just what we need.
- [Dare to choose empathy - empathy training](https://www.zendesk.com/blog/dare-to-choose-empathy-empathy-training/): Brands who dare to be empathetic and some of the most successful and inspiring. Don't have it? Consider empathy training.
- [The data-driven path to building a great help center](https://www.zendesk.com/blog/data-driven-path-building-great-help-center/): Given the importance of great self-service support, which course should companies take to build out theirs? We turned to the Zendesk Benchmark for answers.
- [Keep companies competitive with a data-driven sales approach](https://www.zendesk.com/blog/data-driven-sales-approach/): If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.
- [How data improves customer service](https://www.zendesk.com/blog/data-improves-customer-service/): Data isn’t all schmaltz and talk, and more and more companies are adopting support strategies and CRM solutions where visible big data is fueling growth.
- [Customer transparency: Why it matters and how to increase it](https://www.zendesk.com/blog/data-privacy-important-customer-experience/): Learn about the importance of customer transparency and ways to provide it for your audience.
- [The IT dilemma: Balancing data privacy and personalization in customer experience](https://www.zendesk.com/blog/data-privacy-security-report/)
- [Swipe left, swipe right. Are dating apps ruining your relationships?](https://www.zendesk.com/blog/dating-apps-ruining-relationships/): Dating apps are supposed to build connections, but are dating apps ruining relationships?
- [Why some retailers aren't affected by the Amazon Effect](https://www.zendesk.com/blog/deal-amazon-effect/): Keeping your product off Amazon can feel like you're holding yourself back. See why smaller brands like Beardbrand aren't falling prey to the Amazon Effect and are instead prioritizing offering premium customer experiences over convenience.
- [Dealing with customer requests](https://www.zendesk.com/blog/dealing-customer-requests/): Expectations for great customer service and support have never been higher. Here are a few tips for dealing with customer requests.
- [Handling scheduling errors: An easy guide for workforce managers](https://www.zendesk.com/blog/dealing-with-scheduling-errors/)
- [Debunking the myths of omnichannel customer experience](https://www.zendesk.com/blog/debunking-myths-omnichannel-customer-experience/)
- [Women in Leadership: Debunking negotiation myths with Wema Hoover](https://www.zendesk.com/blog/debunking-negotiation-myths-wema-hoover/)
- [Default reports is the key to long-term agent attendance reports](https://www.zendesk.com/blog/default-reports/)
- [Default triggers explained](https://www.zendesk.com/blog/default-triggers-explained/)
- [Why delighting customers doesn't pay](https://www.zendesk.com/blog/delight-doesnt-pay/): Rick Delisi visited Zendesk to talk about his book, "The Effortless Experience," and to drop some jaw-dropping news about customer delight.
- [Are you set up to deliver exceptional customer experience?](https://www.zendesk.com/blog/deliver-exceptional-customer-experience/): Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
- [How software and cloud services companies deliver exceptional technical product support](https://www.zendesk.com/blog/deliver-exceptional-technical-product-support/)
- [Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor](https://www.zendesk.com/blog/delivering-sms-support-text-zendesk-featuring-rapidly-growing-startup-favor/)
- [6 Steps to Deploying Chat on Your Website](https://www.zendesk.com/blog/deploying-chat/): We've put together a comprehensive guide to deploying chat on your website, complete with best practice tips for support managers and administrators managing live chat.
- [Figuring out "what happened?" with descriptive analytics](https://www.zendesk.com/blog/descriptive-analytics-can-tell-us-customer-service/): Not sure what to make of your customer service efforts? There are multiple types of customer analytics that can help customer service teams stay proactive, but for proper preparations and clarity, they'll need descriptive analytics.
- [Design in Health helps solve for a better patient experience, from testing sites to nursing homes](https://www.zendesk.com/blog/design-health-helps-solve-better-patient-experience-testing-sites-nursing-homes/): At the University of Texas, the Design Institute for Health began by working to understand the experience of both testers and those being tested. Dive in and see how it works.
- [How the Design Institute for Health reimagines patient healthcare](https://www.zendesk.com/blog/design-institute-health-reimagines-patient-healthcare/): The Design Institute for Health is on a mission that some would consider unique: meaningfully changing health care—and improving the community’s health—through innovative and creative collaboration.
- [Designing call centers for empathy—can it be done?](https://www.zendesk.com/blog/designing-call-centers-for-empathy/): Given high volumes of customer contact and limited resources for handling stress and burnout, it can be hard to decompress after a negative experience. That’s why Zendesk approached IDEO for help. The company wondered: Were there some practical experiences or workplace tweaks that it could quickly implement to help allow advocates to reset, build community, and replenish customer empathy?
- [Designing products for user pain points](https://www.zendesk.com/blog/designing-products-for-user-pain-points/): We are not the people we’re building for. Our customers are. Hear from Shawna Wolverton on how designing products for user pain points can help bring empathy to product design.
- [Don't be afraid of change](https://www.zendesk.com/blog/destress-change-management-process/): Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources.
- [4 tips to develop your new sales territory](https://www.zendesk.com/blog/develop-new-sales-territory/): Here are three proven tips to help you get the lay of the land, chart your team’s path, and put down some roots. Let the adventure begin!
- [How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye](https://www.zendesk.com/blog/dianelye-rivian-podcast/): Conversations with Zendesk guest Rivian CIO Diane Lye talks about her company's mission, scaling globally, and the role technology and data play in enhancing the customer experience.
- [What is the difference between chat and messaging?](https://www.zendesk.com/blog/difference-chat-messaging/): Quick, accurate support is crucial for an effective customer experience. Learn the difference between chat and messaging to achieve your support goals.
- [Tackling difficult topics head on: A conversation with Amy Gallo](https://www.zendesk.com/blog/difficult-topics-amy-gallo/): As an expert on conflict, Amy Gallo, advises that we all get more comfortable talking about what makes us uncomfortable. Here she talks about conflict and tackling difficult topics with customers and colleagues, how technology has changed conflict, and the workplace in the wake of #MeToo.
- [What is digital engagement? What drives digital customer engagement?](https://www.zendesk.com/blog/digital-customer-engagement/): Learn how a digital customer engagement strategy can help your business create better customer relationships and boost your bottom line
- [Digital detox and the big business of unplugging](https://www.zendesk.com/blog/digital-detox-big-business-of-unplugging/): Going through a digital detox sounds daunting. But, you don't have to go through it alone. There are great resources and big businesses looking to help.
- [What is digital customer service? | Benefits and strategy](https://www.zendesk.com/blog/digital-first-customer-service/): Digital customer service is the support a company provides via online channels. Learn how to build a successful strategy.
- [Digital natives are here to transform your CX](https://www.zendesk.com/blog/digital-natives-transform-cx/): Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.
- [What are digital sales and why are they important for business?](https://www.zendesk.com/blog/digital-sales/): Learn everything you need to know about digital sales and why they are important for the success of your business.
- [CX is at a digital tipping point—here’s how IT leaders can prepare](https://www.zendesk.com/blog/digital-tipping-point-it-leaders/): As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.
- [How mid-to-large-sized businesses can accelerate CX success in 2026](https://www.zendesk.com/blog/digital-tipping-point-mid-large/): We reviewed data from mid-to-large-sized companies using Zendesk worldwide to provide best practices for delivering winning CX in 2026.
- [How SMBs can accelerate CX success in 2026](https://www.zendesk.com/blog/digital-tipping-point-smb/): We reviewed data from SMBs using Zendesk worldwide to provide best practices for delivering winning CX in 2026.
- [Digital transformation can be a rough employee experience—but it doesn’t have to be](https://www.zendesk.com/blog/digital-transformation-can-rough-employee-experience-doesnt/): Digital transformation begins with putting your employees first—and that means keeping them up to speed and involved when things starting changing around the office.
- [The State of Digital Transformation In Financial Services, 2026](https://www.zendesk.com/blog/digital-transformation-financial-services-2020/): Customer experience and revenue growth have been top drivers of digital transformation for the financial services industry since 2017.
- [Digital transformation: hard, expensive, and worth it](https://www.zendesk.com/blog/digital-transformation-hard-expensive-worth/): True digital transformation involves making large changes at the organizational level: reimagining the business model, re-skilling employees, and embarking on an ongoing journey of experimentation and iteration.
- [Charting a course to digital transformation in the passenger transportation industry](https://www.zendesk.com/blog/digital-transformation-passenger-transportation/): Digital transformation is desperately needed in the passenger transportation industry, and modern CX solutions can help bridge the gap.
- [What is digital transformation? Definition, Examples, Main Areas](https://www.zendesk.com/blog/digital-transformation/): Digital transformation is the journey of using technology to change an organization's customer experience, processes, or culture. Learn more in our guide.
- [What does digital trust look like today?](https://www.zendesk.com/blog/digital-trust/)
- [Direct from Relate 2025—with Zappos Insights co-creator Robert Richman](https://www.zendesk.com/blog/direct-from-relate-2024-podcast/): Join us in Las Vegas where we sat down with Robert Richman, author of The Culture Blueprint, and had attendees place their bets on the future of customer service.
- [What exactly is direct selling? | A direct sales explainer](https://www.zendesk.com/blog/direct-selling/): Don’t be so quick to dismiss D2C sales. With more customers shifting online, you need to take advantage of the growing direct selling market.
- [The ultimate guide to a successful discovery call](https://www.zendesk.com/blog/discovery-call/): Learn how to wow new leads and gauge whether they’re a good fit for your business on sales discovery calls.
- [Dispatch from the frontlines of critical customer service—with the International Rescue Committee’s Andre Heller](https://www.zendesk.com/blog/dispatch-from-the-frontlines-of-critical-customer-service-podcast/): For World Refugee Day, we sat down with the IRC's Andre Heller to learn how his team uses Zendesk to scale their global response efforts.
- [Channel changes score high with Ditzo’s online insurance customers](https://www.zendesk.com/blog/ditzo/): Ditzo’s decision to eliminate both email and voice as contact channels in early 2016 was a surprising one. It might even be called revolutionary. Learn why—and which customer service channels the online insurance company adopted instead.
- [A more diverse workforce leads to better products](https://www.zendesk.com/blog/diverse-workforce-leads-better-products/): Panelists at SXSW shared how to change the conversation, and hiring practices, around disabilities—hear from leaders at Be My Eyes, Fiverr, and Etsy.
- [Understanding diversity and the bottom line - Relate by Zendesk](https://www.zendesk.com/blog/diversity-and-the-bottom-line/): It's widely known that diversity has an impact on culture, but it's also important to understand the correlation between diversity and the bottom line. Hint: it's good.
- [Diving deep into CX trends: a Q&amp;A with Ray Wang](https://www.zendesk.com/blog/diving-deep-cx-trends-qa-ray-wang/): Ray Wang of Constellation Research shares actionable insights into this year's most critical customer service trends
- [Can we do better work and be happier? Max Yoder thinks so.](https://www.zendesk.com/blog/do-better-work-and-be-happier/): Max Yoder—CEO and co-founder of Lessonly and author of Do Better Work: Finding Clarity, Camaraderie, and Progress in Work and Life—believes that approaching work from a place of empathy and honesty generates better results than competing to see who can log marathon work weeks or armoring up in order to appear “unflappable and infallible.”
- [DonorsChoose shares tips for startups navigating uncertainty](https://www.zendesk.com/blog/donorschoose-customer-service-lessons/): With Zendesk for customer service, DonorsChoose was able to keep supporting teachers when schools shut down and the world changed forever.
- [88 free call center scripts to boost your customer satisfaction](https://www.zendesk.com/blog/dont-always-need-call-center-scripts/): Call center scripts that work. Get 88 examples for free to improve customer satisfaction and support performance.
- [Don't Let Your Customers Wait](https://www.zendesk.com/blog/dont-keep-your-customers-waiting/): Making your customers wait too long assumes their time is invaluable. It's time to lose the weight and gain customer loyalty.
- [Don't panic: 6 steps for dealing with service disruptions](https://www.zendesk.com/blog/dont-panic-6-steps-for-dealing-with-service-disruptions/): Service disruptions have an enormous impact on customers, so it?s best to have a plan in place before they happen. Follow these 6 steps to get back on track
- [“Don’t react, respond” and other work conflict resolutions](https://www.zendesk.com/blog/dont-react-respond-office-politics/): Don't react, respond. Those are hard words to live by when you are in a conflict situation at work. Put office politics aside and come to a resolution.
- [Door-to-door sales: Definition, scripts, and techniques](https://www.zendesk.com/blog/door-door-sales-struggle/): Door-to-door sales are far from dead. Learn the tips and techniques to keep your D2D sales efficient and modern as we move into 2022.
- [Dorm Room Movers Customer Service Story | Zendesk](https://www.zendesk.com/blog/dorm-room-movers-customer-service/): From the beginning, Dorm Room Movers knew they wanted technology to be the drumbeat behind their business, differentiating them in an industry that hasn’t changed much over time. They began looking for ways to integrate innovative SaaS tools wherever possible. Learn why Dorm Room Movers customer service team began using Zendesk to manage their customer relationships, and how integrating phone support with Zendesk Voice has made an impact.
- [Dos and don'ts for marketing with memes](https://www.zendesk.com/blog/dos-donts-marketing-memes/): Memes in marketing can very quickly impact your brand image and reputation, for good or bad. They are embedded in our consumer culture, they are subversive and powerful, and can also be an incredible marketing tool.
- [Phone support do's and don'ts - Zendesk infographic](https://www.zendesk.com/blog/dos-donts-of-phonesupport-infographic/): Customers still love voice support in the world of customer service. This infographic explores best and worst ways to provide phone support
- [10 free sales forecast templates to project future revenue](https://www.zendesk.com/blog/download-sells-free-sales-forecast-template/): Download your free sales forecast templates to track performance, make data-driven predictions, and achieve sales goals—quickly and easily.
- [Why self-service and the employee experience drive cost savings with VirginPulse’s Michael Pace](https://www.zendesk.com/blog/drive-cost-savings-with-virginpulses-michael-pace/): In this episode of Conversations with Zendesk, Michael Pace of VirginPulse explains how leaning into self-service and the employee experience drives efficiency and better customer experiences.
- [Drive revenue during an economic downturn](https://www.zendesk.com/blog/drive-revenue-economic-downturn/): Big box platforms are limited in their ability to fuel growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.
- [Drive revenue with customer analytics](https://www.zendesk.com/blog/driving-revenue-customer-analytics/): As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible
- [Zendesk Duet: break down the silos between sales and support](https://www.zendesk.com/blog/duet-sell-and-support/): Sales and support teams aren’t meant to be in silos. Learn about how Zendesk Duet provides a holistic view of customers for both support agents and sales reps, and helps them tie conversations together and gain a fuller insight into the entire customer journey.
- [The dynamic, long-term impact of self-service](https://www.zendesk.com/blog/dynamic-long-term-impact-self-service/): Self-service is often considered an end goal for a support organization. But based on our customers’ experiences, it’s more like an ongoing journey.
- [How Eaze is changing the customer experience for a newly legal product: cannabis](https://www.zendesk.com/blog/eaze-changing-customer-experience-newly-legal-product-cannabis/): Eaze transformed shopping for cannabis in California with its on-demand delivery app. But creating a leading customer experience for something that used to be illegal presents a whole set of challenges most companies will never have to deal with.
- [How ecommerce brands use conversational AI to reduce customer effort](https://www.zendesk.com/blog/ecommerce-brands-conversational-ai/): No customer wants a simple exchange to feel effortful. Learn why ecommerce brands are looking toward conversational AI as the solution.
- [Elevate your ecommerce experience with Zendesk integrations](https://www.zendesk.com/blog/ecommerce-integrations/): One of the best ways to differentiate in the competitive ecommerce world is to offer a better digital customer experience. That's where integrations come in handy.
- [How the ERC connects the landscape with people who can help save it](https://www.zendesk.com/blog/ecosystem-restoration-camps-and-zendesk/)
- [How efficient customer service affects your bottom line](https://www.zendesk.com/blog/efficient-customer-service-affects-bottom-line/): When it comes to efficient customer service, having the right tools is a must. In turn, your customer service is bound to improve—along with your company’s bottom line.
- [Eightfold founder Ashutosh Garg on how to achieve “pitch-market fit”](https://www.zendesk.com/blog/eightfold-ashutosh-garg/): Eightfold founder Ashutosh Garg explains why the right product and the right product story work hand-in-hand.
- [How to elevate others at work](https://www.zendesk.com/blog/elevate-others-at-work/): No, not levitate. We’re talking about how to lift up your colleagues, every day, in ways great and small. The secret? To elevate others, the work begins with you.
- [Elevating API security to keep pace with AI innovation](https://www.zendesk.com/blog/elevating-api-security/)
- [Elevating demand generation in your business](https://www.zendesk.com/blog/elevating-demand-generation/): Connect GTM Partners with the resources and solutions they need to reach potential customers.
- [Elevating women and embracing equity: How 3 organizations make a difference](https://www.zendesk.com/blog/elevating-women-embracing-equity/)
- [11 email etiquette tips for better customer emails](https://www.zendesk.com/blog/email-etiquette-tips-every-business/): What are some basic rules for professional email etiquette? Learn some tips and best practices for creating better business emails.
- [Guide to email marketing](https://www.zendesk.com/blog/email-marketing/): Do you know what email marketing really is? Check out our guide to learn more about email marketing, best practices, and important metrics.
- [Embarking on a digital transformation? Here’s how to bring your employees along](https://www.zendesk.com/blog/embarking-digital-transformation-heres-bring-employees-along/): Digital transformations can be exhausting, expensive, and require resilience. Take a look at how to prepare your employees for it, and why it matters.
- [How to embrace new behaviors in 2021](https://www.zendesk.com/blog/embrace-new-behaviors-in-2021/): 2020 brought on a seismic shift in consumer trends, but many industries are adapting.
- [How to embrace new behaviors in 2026](https://www.zendesk.com/blog/embrace-new-behaviors-in-2023/): 2020 brought on a seismic shift in consumer trends, but many industries are adapting.
- [Embracing change: Build, test, and adapt in a sandbox environment](https://www.zendesk.com/blog/embracing-change-sandbox-environment/): The world will keep changing, but with a sandbox, you can be ready. Find out how Premium Sandbox can help you adapt to meet the needs of the moment.
- [How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt](https://www.zendesk.com/blog/embracing-phygital-experiences-podcast/): In this episode of Conversations with Zendesk, Ian Hunt of Liberty London talks about how the retailer moved to a phygital model.
- [Important Emerging Technologies in the Digital Workplace](https://www.zendesk.com/blog/emerging-technologies-digital-workplace-gartner/)
- [Emojis at work: the good, the bad, and the legally binding | Relate by Zendesk](https://www.zendesk.com/blog/emojis-at-work/)
- [Use Emojis For Better Communication | Relate by Zendesk](https://www.zendesk.com/blog/emojis-for-better-communication/)
- [The weight of emotional labor in the workplace](https://www.zendesk.com/blog/emotional-labor-in-the-workplace/): Women typically bear the brunt of emotional labor in the workplace. It's often provided for free, but ends up being costly.
- [Will you show up with your emotions, or send an emoji instead? | Relate by Zendesk](https://www.zendesk.com/blog/emotions-and-emojis/): As we grow increasingly reliant upon emojis, it’s worth considering whether these cute visual cues have a point.
- [Building empathy with your customers](https://www.zendesk.com/blog/empathy-at-scale/): Employing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased.
- [Empathy in a chaotic world — and a new way to say thanks](https://www.zendesk.com/blog/empathy-chaotic-world-new-way-say-thanks/): As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.
- [The Empathy Economy: Care, so your customers will too](https://www.zendesk.com/blog/empathy-economy-care-customers-will-too/): In the empathy economy, we expect companies to operate with a conscience. Only when consumers experience visible, palpable customer service, will a brand (or company) earn their trust.
- [Empathy and humanistic design are customer service game changers](https://www.zendesk.com/blog/empathy-humanistic-design-customer-service-game-changers/): Anyone in customer experience is looking for the customer service game changers. Author Rebecca Huval thinks she's found them—empathy and humanistic design.
- [Empathy Lab: Building community in the workplace from the inside out](https://www.zendesk.com/blog/empathy-lab-building-community-workplace-inside/): It's becoming tremendously easy to handle our most sensitive conversations without ever having to look the other person in the eye. Take a look at what the Empathy Lab has in store.
- [Why empathy has moved from buzzword to business necessity](https://www.zendesk.com/blog/empathy-moved-buzzword-business-necessity/): Consumers expect companies to stand for something, deliver outstanding experiences, and anticipate customer needs. See why empathy has moved from being a buzzword to a business necessity.
- [Employee benefits: A guide for 2026](https://www.zendesk.com/blog/employee-benefits/): Some employee benefits are required by law, while others are fringe benefits. Read on to learn about the benefits your business can offer.
- [Employee communication guide: 5 tips to improve it](https://www.zendesk.com/blog/employee-communication/): Effective employee communication is key to enhancing collaboration and productivity. Learn how to streamline it in this guide.
- [How to create an employee development plan (+ templates)](https://www.zendesk.com/blog/employee-development-plan/): Learn the 7 steps to create an effective employee development plan and save time with free templates that support growth and performance.
- [What is employee development, and why is it important?](https://www.zendesk.com/blog/employee-development/): Employee development can help attract top talent, retain your workforce, and improve efficiency. Learn how to create a plan for your team today.
- [Happiness at work depends on your perspective](https://www.zendesk.com/blog/employee-engagement-happiness-at-work/): Happiness at work depends on your perspective. Use your current position to find your baseline of happiness so that you know how to succeed and even thrive in your next job.
- [63 employee engagement ideas to boost morale and retention](https://www.zendesk.com/blog/employee-engagement-ideas/): Employee engagement is crucial to business success. Use these 63 employee engagement ideas to improve morale and productivity.
- [50 employee engagement survey questions and best practices](https://www.zendesk.com/blog/employee-engagement-survey/): Conduct effective employee engagement surveys using our 50 example questions and best practices to improve your workplace.
- [Employee engagement: Definition, examples, and strategies](https://www.zendesk.com/blog/employee-engagement/): Employee engagement describes the enthusiasm an employee has for their job, their overall morale, and how much effort they put into their daily tasks.
- [Employee experience: How consumer expectations are shaping the workplace](https://www.zendesk.com/blog/employee-experience-consumer-expectations-shaping-workplace/): The ubiquity of omnichannel service has created an expectation among consumers of seamless service. This critical concept is now influencing the workplace.
- [5 ways to create better employee experiences in healthcare](https://www.zendesk.com/blog/employee-experience-healthcare/)
- [Employee experience: Internal help desks and the future of work](https://www.zendesk.com/blog/employee-experience-internal-help-desks-future-work/): Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Here's how.
- [Why tech leaders must focus on both the customer and employee experience](https://www.zendesk.com/blog/employee-experience-is-the-customer-experience/): Zendesk CIO and SVP of Operations Colleen Berube shares why the employee and customer experience are inextricably linked and provides insight into the purview of a modern CIO.
- [Employee experience journey mapping: Full guide (+ template)](https://www.zendesk.com/blog/employee-experience-journey-mapping/): Uncover the benefits of employee experience journey mapping and the steps to creating a map in our guide.
- [What is employee experience management? Best practices + benefits](https://www.zendesk.com/blog/employee-experience-management/): Employee experience managers are responsible for creating a positive and efficient work culture. Learn how EX management accomplishes that in this guide.
- [Report: Unlocking the future of intelligent employee experience](https://www.zendesk.com/blog/employee-experience-trends-report/): New Zendesk research highlights five trends shaping employee experience in 2026, including hybrid work, digital transformation, and AI.
- [Enhance the employee experience with Zendesk’s latest innovations](https://www.zendesk.com/blog/employee-experience-zendesk-ai/): Learn how these new features take the pressure off of your EX teams and carve a path towards long-term success for your organization.
- [Employee experience: A transformational guide to EX](https://www.zendesk.com/blog/employee-experience/): Transform your workforce with employee experience strategies that improve retention and engagement in the employee lifecycle.
- [Employee leave: An essential guide for 2026](https://www.zendesk.com/blog/employee-leave/): Employee leave is a powerful benefit. Learn more about mandatory and voluntary leaves of absence in our complete guide.
- [Offboarding: Definition + how to offboard an employee](https://www.zendesk.com/blog/employee-offboarding/): Discover how to facilitate smooth workplace transitions through effective employee offboarding by implementing these best practices when a team member departs your organization.
- [Employee onboarding: What it is, steps, and 6 free checklists](https://www.zendesk.com/blog/employee-onboarding/)
- [What is employee performance management? A complete guide](https://www.zendesk.com/blog/employee-performance-management/): Employee performance management is a process that can help drive talent retention and boost productivity. Learn how to get started.
- [23 employee perks to empower your team](https://www.zendesk.com/blog/employee-perks/): Employee perks are services, stipends, or items awarded outside of standard workplace benefits. Some examples include snacks, flex hours, or child care.
- [Employee recognition: Why it matters + how to deliver it](https://www.zendesk.com/blog/employee-recognition/): Employee recognition spotlights and reinforces good performance for a better employee experience. Learn more in this guide.
- [Employee satisfaction: What it means and how to improve it](https://www.zendesk.com/blog/employee-satisfaction-guide/): Measuring employee satisfaction helps companies gauge how content team members are with their positions. Learn how improving it can improve your operations.
- [Employee Satisfaction Survey Guide](https://www.zendesk.com/blog/employee-satisfaction-survey-guide/): Leitfaden zur optimalen Mitarbeiterzufriedenheitsumfrage – mit Schritt-für-Schritt-Anleitung, Beispielen und Best Practices.
- [What is employee self-service? Benefits + tips to implement](https://www.zendesk.com/blog/employee-self-service/): Employee self-service refers to how employees can access internal resources to perform tasks on their own. Read this guide to learn more.
- [What is employee service management? Complete guide](https://www.zendesk.com/blog/employee-service-management/): Employee service management helps HR and IT teams streamline workflows, enhance onboarding processes, and deliver efficient service.
- [Employee turnover: What it is and how to calculate it](https://www.zendesk.com/blog/employee-turnover/): Learn what employee turnover is, what causes it, how to calculate it, and solutions to retain workers with this complete guide.
- [What is employee well-being and why is it important?](https://www.zendesk.com/blog/employee-wellbeing/): Employee well-being is essential in a workplace environment. Learn why it matters and explore ways to measure and enhance employee well-being.
- [Employees are customers, too: why building a better internal help desk matters](https://www.zendesk.com/blog/employees-customers-building-better-internal-help-desk-matters/): Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success.
- [Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?](https://www.zendesk.com/blog/empowering-organizations-to-empower-women/): For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.
- [Empowering your team: kindness in customer service](https://www.zendesk.com/blog/empowering-team-kindness-in-customer-service/): Being nice plays a big part in customer service. So start empowering your teams to embark in acts of kindness in customer service.
- [Engaged employees and collaboration: how internal help desks help](https://www.zendesk.com/blog/engaged-employees-collaboration-how-internal-help-desks-help/): New research between Zendesk and Culture Amp reveals clear links between collaboration, employee engagement, and stellar customer service.
- [Enhancing the agent experience with contextual workspaces](https://www.zendesk.com/blog/enhancing-agent-experience-contextual-workspaces/): Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace.
- [What is an enterprise help desk? 6 big business benefits](https://www.zendesk.com/blog/enterprise-help-desk/): Explore our comprehensive guide on enterprise help desks to discover what they do, their benefits, and everything else you need to know.
- [How Envoy builds apps 3x faster with a flexible CRM platform](https://www.zendesk.com/blog/envoy-apps-flexible-crm-platform/): Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform.
- [Zendesk Presents a Comedy Series About Bad Customer Service](https://www.zendesk.com/blog/ep-9-seeing-the-light/): Zendesk presents a holiday-themed comedy series about bad customer service. See the whole series from the fake Ted Talk to the Creative Commons Christmas Carol.
- [Overcoming government regulations and launching a marketplace with Epidemic Sound's Founder, Oscar Hoglund](https://www.zendesk.com/blog/epidemic-sound-oscar-hoglund/): Oscar Hoglund discusses how, through dedication to their mission, Epidemic Sound put the power back in artists' hands.
- [Episode 24: Tasha Eurich on self-awareness | Relate by Zendesk podcast](https://www.zendesk.com/blog/episode-24-tasha-eurich-self-awareness/): Psychologist Tasha Eurich explains why you're probably not as self-aware as you think you are and provides tips on how to see yourself more clearly.
- [Working toward equality for mental health in an unequal world](https://www.zendesk.com/blog/equality-for-mental-health/)
- [Mastering the art of managing customer success with LinkedIn’s Erika Tabacniks](https://www.zendesk.com/blog/erika-tabacniks-podcast/): The Manager of Customer Success for the largest social media networking platform chats with host Nicole Saunders about building an effective customer success team and leading with empathy in the age of AI
- [ERP vs. CRM: What are the key differences? - Zendesk](https://www.zendesk.com/blog/erp-vs-crm-whats-difference/): The difference between ERP vs. CRM software isn’t obvious. Learn about these tools to improve your business performance and boost your ROI.
- [Escalation management: Best practices + how to manage it](https://www.zendesk.com/blog/escalation-management/): Escalation management helps solve customer problems that can't be resolved in the first interaction. Learn more in our guide.
- [Essential customer service skills: how to interact with customers on live chat - Relate by Zendesk](https://www.zendesk.com/blog/essential-customer-service-skills-live-chat-support/): Here are customer service skills and best practices to ensure that the interactions you have with your customers on live chat satisfy your customers.
- [What is customer goodwill + how to build it (with examples)](https://www.zendesk.com/blog/establish-customer-goodwill-iq/): Creating a reputation of customer goodwill helps companies expand their customer base and retain their most loyal customers. Here's how to get started.
- [Ethical selling: When does persuasion turn into manipulation?](https://www.zendesk.com/blog/ethical-selling/): With the growing overlap of the ethical and the economic perspective in today’s transactions, manipulative approaches to sales are simply obsolete.
- [EU-US Data Privacy Framework and Adequacy Decision](https://www.zendesk.com/blog/eu-us-data-privacy-framework-decision/)
- [EU-US data transfers after <em>Schrems II</em>](https://www.zendesk.com/blog/eu-us-data-transfers-after-schrems-ii/)
- [Getting up close and personal with customers on Facebook Messenger](https://www.zendesk.com/blog/everlane/): Everlane opened up Facebook Messenger as the customer experience operations team’s second support channel—a smart move. Learn why customers are more likely to engage through Facebook Messenger than through email.
- [Every body tells a story. Do you show your tattoos at work?](https://www.zendesk.com/blog/every-body-tells-story-tattoos-at-work/): Showing tattoos at work is becoming more frequent, as over 29 percent of Americans now have them. But what does your ink say about you in the workplace?
- [Every ticket is a puzzle: One advocate’s drive to solve them](https://www.zendesk.com/blog/every-ticket-puzzle-one-advocates-drive-solve/): Carl McDowell is a Tier 2 Technical Support Engineer at Zendesk in Melbourne. In this interview, he talks about life as a Talk Product Champion.
- [Everyone can get service right—here's how. A Q&A with Jeff Toister](https://www.zendesk.com/blog/everyone-can-get-service-right-heres-qa-jeff-toister/): What does great service look like? What is your brand promise? What is your customer service vision? Hear from Jeff Toister on why offering great customer service is never unattainable.
- [Everyone is an SME in the self-service economy](https://www.zendesk.com/blog/everyone-sme-self-service-economy/): The same self-service content that helps your existing customers succeed is becoming increasingly important in obtaining new customers. Amid this self-service win-win, the role of subject-matter expert (SME) has broadened—here's how.
- [“V” in the moment of change: Q&A with diversity and inclusion expert Verna Myers](https://www.zendesk.com/blog/everyones-a-little-bit-racist-diversity-inclusion-expert-verna-myers/): Everyone's a little bit racist. And the sooner we all figure that out, the sooner we can interrupt our own biases. Diversity and inclusion expert Verna Myers explains how.
- [Customer service cover letter examples and tips](https://www.zendesk.com/blog/everything-need-know-customer-service-cover-letters/): Get 10 customer service cover letter examples and expert tips to help your application stand out and land your next job.
- [The evolving role of the CIO](https://www.zendesk.com/blog/evolving-role-of-the-cio/): The role of the CIO has changed. Today, the CIO is recognized as a leader who is focused on driving revenue, building agility into business models, and optimizing the customer experience.
- [Strategic insights:AI & the future of employee experience](https://www.zendesk.com/blog/ex-trends-innovations-ai/): Discover new strategies for keeping employees motivated and engaged this year and beyond.
- [To excel at customer intimacy, you will need data](https://www.zendesk.com/blog/excel-customer-intimacy-will-need-data/): Data should be used to improve customer experiences, not necessarily to sell more. However, to excel at customer intimacy, you will need data. See how it's done.
- [Exclude outliers that may be skewing your forecast](https://www.zendesk.com/blog/exclude-volume-outliers-2/)
- [Expanding omnichannel support with WhatsApp](https://www.zendesk.com/blog/expanding-omnichannel-support-whatsapp/): Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs.
- [Great expectations: why consumers demand the very best](https://www.zendesk.com/blog/expectation-transfer-consumers-demand-best/): Customers have great expectations, and those expectations transfer. A great experience with one brand or service often results in expectation transfer to another.
- [Why experience data is key to better customer service](https://www.zendesk.com/blog/experience-data-customer-service/)
- [With eyes wide open, Generation Z looks to serve, share, and impact](https://www.zendesk.com/blog/eyes-wide-open-generation-z-looks-serve-share-impact/): As with every generation, Generation Z has unique qualities. But how is this new generation looking to make their mark on the world?
- [Fall into fresh integrations this September](https://www.zendesk.com/blog/fall-into-fresh-integrations-this-september/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [FAQ-page design: Be savvy about self-service](https://www.zendesk.com/blog/faq-page-design-savvy-self-service/): With DIY on the rise, customers will greet a well-designed FAQ page as a useful tool—and a welcome relief.
- [Fast-track lead generation with Sell + Reach](https://www.zendesk.com/blog/fast-track-lead-generation-sell-reach/): Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate
- [February integrations are here](https://www.zendesk.com/blog/february-integrations/): New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.
- [Put a spring in your step with the latest integrations](https://www.zendesk.com/blog/february-march-new-integrations/)
- [25 free and customizable feedback form templates](https://www.zendesk.com/blog/feedback-forms/): Easily gather valuable insights from customers with our customizable feedback form templates. Start collecting smarter feedback today.
- [Feedback is a gift—take it and optimize](https://www.zendesk.com/blog/feedback-gift-take-optimize/): If you want to provide optimal support, you need to focus on your agents and what they need.
- [3 ways customer feedback software can improve the customer experience](https://www.zendesk.com/blog/feedback-software-revolutionizing-customer-experience/): What is customer feedback software? Imagine a magical place where you can see and have insight into all customer feedback in one, central location.
- [Feeding the needs of today's experience-hungry customer](https://www.zendesk.com/blog/feeding-needs-todays-experience-hungry-customer/): Making your customer experience strategy the most meaningful it can be means understanding the impact of technology on customer expectations. See what Zendesk CMO Jeff Titterton has to say.
- [The fight to end world hunger can begin with gratitude](https://www.zendesk.com/blog/fight-to-end-world-hunger-gratitude/): Why Zendesk adopted food insecurity as an area of focus in 2021.
- [Fill knowledge gaps with the Knowledge Capture app](https://www.zendesk.com/blog/fill-knowledge-gaps-knowledge-capture-app/): A comprehensive knowledge base is an essential piece of a 21st-century support operation. But implementing it is just the first step—maintenance comes next.
- [Why financial institutions need to invest in personalization now](https://www.zendesk.com/blog/financial-institutions-personalization/): Learn why and how attention to personalization can help financial institutions boost customer loyalty and surpass the competition.
- [How financial services companies have modernized customer experience](https://www.zendesk.com/blog/financial-services-companies-modernized-customer-experience/): Learn how forward-thinking companies have embraced agent productivity measures, built personalized messaging, and driven revenue through stellar support.
- [Why financial services companies need to invest in CX now](https://www.zendesk.com/blog/financial-services-cx-guide/): Get actionable insights about how financial services companies can transform CX while reducing costs.
- [State of Financial Services CX 2026](https://www.zendesk.com/blog/financial-services-cx-report/): Get the latest research and expert tips on how to create game-changing financial services CX in 2026.
- [Finding solace as we face uncertainty and ambiguous loss](https://www.zendesk.com/blog/finding-solace-face-uncertainty-ambiguous-loss/): Whatever future we had mapped in our heads has evaporated, as if the road in front of us has disappeared into a fog. See how we are finding solace as we face uncertainty and ambiguous loss.
- [Fintech chatbots: The benefits and uses of AI agents in finance](https://www.zendesk.com/blog/fintech-chatbot/): Explore how fintech chatbots enhance CX, boost user authentication, and streamline finance-specific interactions effectively.
- [The ultimate guide to CX in fintech](https://www.zendesk.com/blog/fintech-cx-guide/): How can fintechs create winning customer experiences? We share expert advice and examples for boosting your CX.
- [How top fintechs like Stash, Ramp, and Zip make bank with exceptional CX](https://www.zendesk.com/blog/fintech-cx-stash-zip/)
- [Why fintechs need to deliver superior digital customer service right now](https://www.zendesk.com/blog/fintech-digital-customer-service/): Now more than ever, fintechs need to focus on digital CX. Here are top tips for success.
- [LendIt + Zendesk: Trust is a must for fintechs](https://www.zendesk.com/blog/fintech-startups-trust/): Find out how fintech startups can earn customers' trust and keep it with good customer service, consistent execution, and strong company cultures.
- [What is first contact resolution (FCR)? Benefits + best practices](https://www.zendesk.com/blog/first-contact-resolution-friend-foe-frenemy/): First contact resolution (FCR) is the percentage of inquiries that are resolved in a single interaction. Learn how to improve FCR.
- [First reply time: 9 tips to deliver faster customer service](https://www.zendesk.com/blog/first-reply-time/): First reply time is a crucial component of your CX initiatives. Learn how to track and improve your response times in our guide.
- [Why firsthand product experience is the best teacher](https://www.zendesk.com/blog/firsthand-product-experience-best-teacher/): Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk. As a senior customer advocate supporting the Zendesk Chat product, Peachy is well-suited to teach us a thing or two about providing fast, efficient live chat support.
- [Five big bets for the future of CX](https://www.zendesk.com/blog/five-big-bets-for-cx/): We've packaged up our CTO's five big bets on the future of CX in 2026 and 2030 as a handy takeaway to reference and share with your team.
- [5 reasons we fall in love with customer service - customer love](https://www.zendesk.com/blog/five-reasons-for-customer-love/): Customers fall in love with your support for many reasons: fast service, humor, and even the customer service agent. Here's some examples of customer love.
- [Guide: AI agents for better customer service](https://www.zendesk.com/blog/flow-builder/)
- [Flying without a map: Nicole France on charting her course as an analyst](https://www.zendesk.com/blog/flying-without-map-nicole-france-charting-course-analyst-2/): Nicole France could be an international woman of mystery who lives on an island and flies planes. But she's definitely well-grounded in the realms of digital marketing, sales effectiveness, and customer experience.
- [How Flywheel upcycled boutique fitness and at-home classes](https://www.zendesk.com/blog/flywheel-cycled-boutique-fitness-home-classes/): SoulCycle co-founder Ruth Zukerman tried to strike gold a second time with a similar spin-class concept, Flywheel Sports, amid fierce competition from newcomer Peloton. Zukerman explains how a continued emphasis on customer experience paid off for her venture.
- [The Starbucks Customer Experience: An Unforgettable Connection | Zendesk](https://www.zendesk.com/blog/forging-unforgettable-connection-starbucks-experience/): The best customer service, as exemplified by Starbucks, is that which creates a personal connection with the customer.
- [**Formatting** where you need it most. Introducing: Zendesk WYSIWYG](https://www.zendesk.com/blog/formatting-need-introducing-zendesk-wysiwyg/): Improving the agent experience was our guiding light when designing the new Zendesk “Rich outbound content for agents” feature (aka WYSIWYG - what you see if what you get). With this feature, agents can now format comments that same way they would an email or word doc, without the nuisance of markdown syntax.
- [Forrester’s 2017 Customer Service Trends | Zendesk](https://www.zendesk.com/blog/forrester-2017-customer-service-trends/): Forrester’s report, 2017 Customer Service Trends: Operations Become Smarter and More Strategic, summarizes the top 10 customer service trends of 2017
- [Choose the right customer service solution for your business](https://www.zendesk.com/blog/forrester-choose-right-customer-service-solution-business/): Evaluating new customer service technologies can be overwhelming. Setting up your customer support organization for success is the first step towards offering excellent customer experiences.
- [Forrester Wave Names Zendesk a 'Strong Performer' in the 2015 Customer Service Solutions Report - Zendesk](https://www.zendesk.com/blog/forrester-zendesk/): Get your complimentary copy of "The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015" report, highlighting key evaluation areas.
- [Zendesk provides Fortune 500 company with a solution to improve support and performance](https://www.zendesk.com/blog/fortune-500-company-tei-spotlight/)
- [The four C’s of cherry-picking](https://www.zendesk.com/blog/four-cs-cherry-picking/): With cherry-picking, rather than choosing the next available request your agent chooses one they’d rather work on. Learn to spot the causes and fix them.
- [4 employee experience strategies for more resilient teams](https://www.zendesk.com/blog/four-key-principles-evolving-employee-experience/): While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal.
- [The Fourth Industrial Revolution: How automation and AI will impact manufacturing](https://www.zendesk.com/blog/fourth-industrial-revolution/)
- [5 signs it's time to switch from Freshdesk to Zendesk](https://www.zendesk.com/blog/freshdesk_switch_guide/): Is Freshdesk giving you the tools you need to deliver great customer experiences? This guide sheds light on five signs it's time to switch to Zendesk.
- [4 key lessons from the frontlines of critical customer service](https://www.zendesk.com/blog/frontlines-critical-customer-service/)
- [Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement](https://www.zendesk.com/blog/frost-sullivan-award-zendesk-leadership-omnichannel-digital-customer-engagement/)
- [Full-funnel tracking approach for quality lead generation](https://www.zendesk.com/blog/full-funnel-tracking-approach-quality-lead-generation/)
- [Fullscript’s best practices for scaling support operations](https://www.zendesk.com/blog/fullscript-scaling-support/): When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents
- [Infographic: Fun Facts About San Francisco's Tenderloin District](https://www.zendesk.com/blog/fun-facts-about-san-franciscos-tenderloin-district/)
- [12 funniest customer service scenes in film and television](https://www.zendesk.com/blog/funniest-customer-service-scenes/): Bad service is funny...when it's not happening to you. Here's a roundup of the funniest customer service scenes on television and film.
- [Bad phone support ruins good relationships - funny customer service video](https://www.zendesk.com/blog/funny_customer_service_video/): Bad customer service and bad phone support ruins customer relationships. This funny customer service video what can happen. A woman calls home but gets the "hold shoulder" treatment.
- [The future of customer care: built-in flexibility](https://www.zendesk.com/blog/future-customer-care-built-flexibility/): With no clear end to this global pandemic in sight, many companies are trying to figure out how to hunker down and change their employment model. Check out how the future of customer care includes built-in flexibility.
- [The future employee experience is personalized](https://www.zendesk.com/blog/future-employee-experience-personalized/): More and more, employee experiences are highly personalized. The future employee experience includes more choices, more communication, and a stronger business as a result.
- [The future of sales is connection](https://www.zendesk.com/blog/future-of-sales-connection/): In Zendesk's State of Sales report, 3,000 CRM decision-makers share their views on their tech investments and conversational sales.
- [The future of work—new paradigms, locations, and possibilities](https://www.zendesk.com/blog/future-work-new-paradigms-locations-possibilities/): The first step was to get everyone on Zoom and make sure employees have the necessary technology, but what about after that? What's next? Check out what the future of work could look like.
- [The future of work for IT teams is supporting hybrid workforces](https://www.zendesk.com/blog/future-work-teams-supporting-hybrid-workforces/)
- [Gartner’s 2017 Magic Quadrant for CRM | Zendesk](https://www.zendesk.com/blog/gartner-2017-magic-quadrant-crm/): Gartner's 2017 Magic Quadrant CRM report covered customer service trends & featured Zendesk as a Leader. *The NEW 2018 report is accessible from here!*
- [Gartner's 5 key emerging technologies and their impact on customer experience](https://www.zendesk.com/blog/gartner-5-key-emerging-technologies-customer-experience/): Businesses that invest in their service experience by offering omnichannel support resolve tickets more than three times faster and leave their competition behind.
- [Gartner's Customer Engagement report](https://www.zendesk.com/blog/gartner-critical-capabilities-look-crm-customer-engagement-center/)
- [Gartner: 3 Ways AI Benefits Customer Service Organizations](https://www.zendesk.com/blog/gartner-customer-service-ai-benefits/): A recent report from Gartner explains how customer service organizations can benefit from using AI to cut costs and add value.
- [Gartner Reports: Customer Service Technologies - Zendesk](https://www.zendesk.com/blog/gartner-customer-service-reports/): In two 2016 reports, Gartner analysts survey customer service technology vendors. Read more, and get your free copy of Gartner's Magic Quadrant report.
- [Gartner's FrontRunner Help Desk quadrant: Zendesk in Leaders quadrant](https://www.zendesk.com/blog/gartner-disrupts-traditional-analyst-model-new-frontrunner-help-desk-quadrant/)
- [Gartner: knowledge management will transform CRM customer service](https://www.zendesk.com/blog/gartner-knowledge-management-will-transform-crm-customer-service/)
- [Gartner’s 2019 Magic Quadrant for CRM | Zendesk](https://www.zendesk.com/blog/gartner-magic-quadrant-crm-2019/): Get your complimentary copy of the 2019 Gartner Magic Quadrant CRM, featuring trends in the fast-evolving customer service arena and why Zendesk is highlighted as a Leader.
- [Gartner’s 2020 Magic Quadrant for CRM](https://www.zendesk.com/blog/gartner-magic-quadrant-crm-2020/): Get your complimentary copy of the 2020 Gartner Magic Quadrant CRM, featuring trends in the fast-evolving customer service arena and why Zendesk is highlighted as a Leader.
- [2023 Gartner® Magic Quadrant™](https://www.zendesk.com/blog/gartner-magic-quadrant-crm-2023/)
- [2021 Gartner Magic Quadrant for the CRM Customer Engagement Center](https://www.zendesk.com/blog/gartner-magic-quadrant-crm/): Get your complimentary copy of the 2021 Gartner Magic Quadrant to learn why Zendesk is recognized as a Leader for the sixth consecutive year.
- [Gartner predicts the future of CRM and customer experience](https://www.zendesk.com/blog/gartner-predicts-future-crm-customer-experience/)
- [ChatGPT vs. Bard](https://www.zendesk.com/blog/gemini-vs-chatgpt/): Learn the differences between Gemini vs. ChatGPT so you can use the best tool for your needs.
- [Why gender equality in the workplace isn’t just a problem for women](https://www.zendesk.com/blog/gender-equality-workplace-isnt-just-problem-women/): In the wake of 2020, 1 in 4 women expected to downshift their careers or leave the workforce—the systems they relied on for support were no longer available
- [Why gendered language is everyone's business](https://www.zendesk.com/blog/gendered-language-everyones-business/): More and more, though, as inclusivity sweeps the world, gendered language is everyone’s business. That said, it can be confusing and daunting. See why it matters.
- [Generative AI glossary: Key AI terms for 2026 and beyond](https://www.zendesk.com/blog/generative-ai-glossary/): Learn key AI terms while diving deep into LLMs, NLP, and more with this generative AI glossary.
- [Generative AI: A comprehensive guide](https://www.zendesk.com/blog/generative-ai-guide/): Generative AI technology uses machine learning to create text, images, video, code, and other content. Follow our complete guide to generative AI to learn more.
- [Avoid these 3 generative AI pitfalls—and what to do instead, according to IT leaders](https://www.zendesk.com/blog/generative-ai-problems/): The race for businesses to embrace Generative AI is on. IT leaders can stay ahead by avoiding these potential pitfalls
- [Won’t you be my neighbor? Gentrification and corporate social responsibility.](https://www.zendesk.com/blog/gentrification-and-corporate-social-responsibility/): Companies change neighborhoods. Companies with good corporate social responsibility change them for good.
- [The age of Conversational CRM is here](https://www.zendesk.com/blog/get-conversational-crm/): Meet the new conversational channels, tools, and methods of staying on top of your customer relationships.
- [Get your monthly integration fix here](https://www.zendesk.com/blog/get-monthly-integration-fix/): New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.
- [Get more from your sales emails with Zendesk Sell](https://www.zendesk.com/blog/get-more-from-sales-emails/)
- [90 inspirational customer service quotes to motivate teams](https://www.zendesk.com/blog/get-motivated-customer-service-quotes/): Use these customer service quotes to inspire your team to provide excellent service, improve business outcomes, and more.
- [How to get new software approved](https://www.zendesk.com/blog/get-new-software-approved/): If you take the time to make your case and work with your organization, you can illustrate the benefits and get new software approved.
- [Getting personal: How AI will help businesses understand customers better](https://www.zendesk.com/blog/getting-personal-ai/): In the fourth episode of the Conversations with Zendesk podcast, Cristina Fonseca talks about how AI will help businesses understand their customers better, and more.
- [Getting started: Bots vs. humans](https://www.zendesk.com/blog/getting-started-bots-vs-humans/): We’re answering one of the most common questions our reps get asked: are bots taking over?
- [Sales management 101: Definition, process, and strategies](https://www.zendesk.com/blog/getting-started-sales-management-everything-need-know/): Sales management is the art of supervising sales representatives and guiding sales processes. Here’s an end-to-end guide to the role and what it entails.
- [Getting started with Sunshine&#x2122;](https://www.zendesk.com/blog/getting-started-sunshine/): Learn how Sunshine can help you manage (and actually use) all of your customer data
- [Getting started with Zendesk Explore—your guide to customer analytics](https://www.zendesk.com/blog/getting-started-zendesk-explore/): Learn how Zendesk Explore ties together customer analytics from every support channel, giving customer experience leaders a complete view of how customers interact with their business. We cover key concepts, best practices, and how Explore's features can help companies get the most from their customer data.
- [Getting started with Zendesk Guide: strategies and best practices](https://www.zendesk.com/blog/getting-started-zendesk-guide/)
- [Getting started with Zendesk Talk: strategies and best practices](https://www.zendesk.com/blog/getting-started-zendesk-talk/): Getting started with Zendesk Talk helps you set up and make the most of Zendesk Talk
- [The gift of apps](https://www.zendesk.com/blog/gift-apps/): This month we added 14 new apps and integrations to the general marketplace and we hope you saved room for them
- [The gift of new integrations](https://www.zendesk.com/blog/gift-of-new-integrations/): It's the season of giving new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
- [The gift of productivity: 3 benefits of customer service team diligence](https://www.zendesk.com/blog/gift-productivity-3-benefits-customer-service-team-diligence/): With customer-centric organizations turning to support agents' experience as the source of improved customer experience, productivity and team diligence are crucial.
- [Give thanks for a round of new apps this November](https://www.zendesk.com/blog/give-thanks-round-new-apps-november/)
- [How GiveDirectly grants cash, and the dignity of choice, to program recipients](https://www.zendesk.com/blog/givedirectly-grants-cash-dignity-choice-program-recipients/): For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs. See how supporting families in ways that make sense for them can make all the difference.
- [Gratitude at work: why giving is as good as getting](https://www.zendesk.com/blog/giving-getting-gratitude-at-work/): We can’t show gratitude to others effectively if we don’t show it to ourselves. See why gratitude at work is so important, and why giving is as good as getting.
- [Giving thanks for November integrations](https://www.zendesk.com/blog/giving-thanks-for-november-integrations/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [Glean founder Arvind Jain—don’t wait to go after enterprise accounts](https://www.zendesk.com/blog/glean-arvind-jain/): “Glean” some great insights on closing big deals from day one.
- [Glennon Doyle on why the work of transformation is never done](https://www.zendesk.com/blog/glennon-doyle-work-transformation-never-done/): Hearing what your gut is telling you can be tricky when it’s competing with the noise of our day-to-day lives. Hear from Glennon Doyle on what it means to seek a "truer, more beautiful version" of herself.
- [Zendesk's global impact report for 2019](https://www.zendesk.com/blog/global-impact-report-2019/): In our first ever Global Impact Report, we’re bringing to a focus all of the things we are doing to be a responsible, globally-conscious company.
- [What is a go-to-market (GTM) strategy? How to build one in 11 steps](https://www.zendesk.com/blog/go-to-market-strategy/): A go-to-market (GTM) strategy helps you launch products successfully. Learn how to build yours step by step with this practical guide.
- [11 ways to deliver good customer service](https://www.zendesk.com/blog/good-customer-service-defined/): Good customer service helps you acquire and retain customers. Learn how to deliver excellent service in our guide.
- [Why good employee experience leads to great customer experience](https://www.zendesk.com/blog/good-employee-experience-backbone-good-customer-experience/): Delivering an excellent employee experience is a proven way to give companies a leg up in executing excellent customer experiences, too.
- [What makes good sales data?](https://www.zendesk.com/blog/good-sales-data/): How do you determine whether or not the data you have is good? Here are the types and tenets of good sales data you need to make winning decisions.
- [How Google and Apple are mapping out business messaging](https://www.zendesk.com/blog/google-and-apple-business-messaging/): Google's Business Messaging and Apple Messages for Business are the latest spots on the messaging landscape, but how will they map out their strategies?
- [What is Google business messaging? (+ how to use it)](https://www.zendesk.com/blog/google-business-messages/): Learn how to build strong connections with Google users and deliver superior customer experiences through Google business messaging.
- [How "The Great Compression" can lead to better retail CX](https://www.zendesk.com/blog/great-compression-better-retail-cx/): Retail’s digital tipping point is a blessing in disguise. See how The Great Compression can lead to better retail CX.
- [How to create a great customer experience with chat support](https://www.zendesk.com/blog/great-customer-experience-comes-chat-support/): Customer service chat software can help you deliver a better customer experience
- [Not all great customer experiences are convenient](https://www.zendesk.com/blog/great-customer-experiences-convenient/): In retail, creating a positive customer experience can mean a great many things, particularly when it comes to the buy online, pick up in store process. Learn more about how you can build lasting feelings towards your brand.
- [Multiple products still need to add up to one great experience](https://www.zendesk.com/blog/great-experience/): As Zendesk invests in new products and features, we try to support complexity without making the agent experience more complicated.
- [Gross sales vs. net sales: Key differences explained](https://www.zendesk.com/blog/gross-sales-vs-net-sales-key-differences-explained/): Gross sales and net sales are two metrics that offer distinct advantages when it comes to gauging revenue. Here’s how they differ and how to calculate them.
- [Groups in Zendesk Support](https://www.zendesk.com/blog/groups-zendesk-support/): With Groups, it's easier to automatically send a customer to the right person for their particular need, creating an efficient, personalized experience.
- [How to grow your business through customer relationships in 2026](https://www.zendesk.com/blog/grow-business-customer-relationships-2020/): Strong customer relationships are directly correlated with high customer engagement, which impacts how much your customer is willing to spend, which impacts your company’s growth
- [How to Grow Your Business with Proactive Chat Support](https://www.zendesk.com/blog/grow-business-proactive-support/): How can your business get the most value from live chat? This ebook explores the benefits of proactive chat and shows the impact on conversion rates.
- [What is a customer base? 9 strategies to build and grow it - Zendesk](https://www.zendesk.com/blog/grow-customer-base/): Your customer base is the people who purchase your company's products or services. Learn how to retain and grow your customer base with these tips.
- [A guide to building a customer-centric organizational culture](https://www.zendesk.com/blog/guide-building-customer-centric-organizational-culture/): Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.
- [Download: A Guide to Mobile CRM - Zendesk](https://www.zendesk.com/blog/guide-mobile-crm/): Learn the benefits of using a mobile CRM and find out how to use one (based on top use cases), as well as how to choose the right mobile CRM for your team
- [What is customer care? Definition, importance + best practices](https://www.zendesk.com/blog/guide-putting-care-back-customer-care/): Customer care can help teams grow their business and delight their customers. Learn more in our guide.
- [What is sales analytics? Definition, tools, and key metrics](https://www.zendesk.com/blog/guide-sales-analytics/): Gain a better understanding of sales analytics and how it benefits your team. Plus, discover the sales metrics your team should be tracking.
- [Email support software 101: A beginner’s guide](https://www.zendesk.com/blog/guide-to-customer-service-email-management-software/): The right email support software can help reduce response times and streamline customer service. Here’s how to choose the right solution for your business.
- [Your guide to omnichannel support](https://www.zendesk.com/blog/guide-to-omnichannel-support/): Your customers expect omnichannel support. Download this free guide to learn how to provide the best omnichannel customer experience strategy today.
- [What is a sales pipeline? Definition, stages, and management](https://www.zendesk.com/blog/guide-to-the-sales-pipeline/): A sales pipeline is a visual representation of the steps a representative takes to guide a prospective buyer through the sales funnel.
- [Your guide to the wonder years of knowledge management](https://www.zendesk.com/blog/guide-wonder-years-knowledge-management/): See how building robust help centers can enable your customers to help themselves with simple queries.
- [2020 legal terms update](https://www.zendesk.com/blog/h2-2020-legal-terms-update/)
- [Are your customer service representatives happy?](https://www.zendesk.com/blog/happy-customer-service-agent-performance/): It's not always easy to tell if customer service representatives are happy or not, but agent satisfaction surveys and agent performance metrics can help.
- [Happy customers, happy bottom line](https://www.zendesk.com/blog/happy-customers-happy-bottom-line/)
- [11 fresh alternatives + synonyms for “happy to help”](https://www.zendesk.com/blog/happy-to-help/): Discover 11 better ways to say “happy to help” and make your customer interactions feel more authentic, personal, and genuinely empathetic.
- [No Hard Feelings takes on managing emotions at work](https://www.zendesk.com/blog/hard-feelings-takes-managing-emotions-at-work/): Managing emotions at work can be tough. Authors Liz Fosslien and Mollie West Duffy argue that while the future of work will be emotional, that prediction leads to a thorny question: just how much emotion can workers express before being labeled “unprofessional”?
- [Hard sell vs. soft sell: Definition and examples](https://www.zendesk.com/blog/hard-sell-vs-soft-sell/): Using a direct hard sell or an indirect soft sell can significantly impact sales growth and customer base building.
- [Harness the power of parenting at work](https://www.zendesk.com/blog/harness-power-parenting-work/): Good news, moms: It turns out that five key skills gained through early parenthood can help each of us uplevel and outperform our pre-parenting selves. Amy Henderson, founding CEO of Tendlab, explains how to unlock the potential of parenting at work.
- [Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin](https://www.zendesk.com/blog/harnessing-ai-powered-efficiency-for-deeper-customer-connection-podcast/): With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.
- [How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences](https://www.zendesk.com/blog/harrys/): Learn how Harry’s customer experience team provides timely, consistent, multichannel support using Zendesk and MaestroQA.
- [Harvest the power of October's integrations](https://www.zendesk.com/blog/harvest-the-power-of-octobers-integrations/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [3 ways healthtech startups are improving the patient experience](https://www.zendesk.com/blog/health-tech-startups-patient-experience/)
- [Top trends to watch in Healthcare CX](https://www.zendesk.com/blog/healthcare-cx-trends/): This infographic shows top trends in healthcare CX and explains how leading companies are modernizing their tech to better support patients.
- [How leading healthcare organizations are transforming patient and employee experiences](https://www.zendesk.com/blog/healthcare-employee-experience/): Learn how leading healthcare organizations are addressing industry challenges while creating better patient and employee experiences.
- [Heat Up Your Summer with July's Latest Integrations](https://www.zendesk.com/blog/heat-up-your-summer-with-julys-latest-integrations/)
- [How startup Hello Alfred is scaling its people-first technology business](https://www.zendesk.com/blog/hello-alfred-people-first-technology-business/): While Hello Alfred is officially a technology startup, its founder, Marcela Sapone says it’s really “a people business” at its core, operating on trust.
- [Help customers help themselves with AI](https://www.zendesk.com/blog/help-customers-help-ai-infographic/): Artificial intelligence can help customers self-serve, even when they have different preferences in support channels (like email, phone, or live chat) for customer service. Read our infographic below to learn how customers are helping themselves with in-context, AI-powered self-service.
- [Help desk vs service desk: What's the difference?](https://www.zendesk.com/blog/help-desk-vs-service-desk-whats-name/): A help desk facilitates quick-fix solutions while a service desk focuses on strategic needs. Learn more about a help desk vs. a service desk.
- [What is a help desk? Definition, benefits, and functions](https://www.zendesk.com/blog/help-desk/): Help desks assist businesses in improving customer and employee service. Learn more in our guide.
- [Help my AI!](https://www.zendesk.com/blog/help-my-ai/): Not all AI-powered bots are created equal–some have real attitude problems. Meet a crew of AI characters that need help finding the right path forward with their work.
- [Helping HR create strong relationships](https://www.zendesk.com/blog/helping-hr-relationships/): Good customer service applies to any department, and it encourages the kind of interactions that help create strong HR relationships.
- [Helping to prepare your team: Getting the most from Zendesk](https://www.zendesk.com/blog/helping-prepare-team-getting-zendesk/): We've compiled a list of our product features and ideas to help your team continue to work effectively from home
- [Here's what it takes to be a great customer service leader](https://www.zendesk.com/blog/heres-takes-great-customer-service-leader/): The job of a customer service leader can be stressful with the number of hats that must be worn, however, there are three leadership skills a customer service leader can focus on in order to go from good to outstanding.
- [Here's why you should be investing more in customer service](https://www.zendesk.com/blog/heres-why-you-should-be-investing-more-in-customer-service/): Standout customer service can change anyone's mind—even your most upset customers.
- [3 hidden costs of Freshdesk: why low license costs can be deceptive](https://www.zendesk.com/blog/hidden-costs-of-freshdesk/): Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
- [Tip of the week: Hide ticket forms based on the user's organization](https://www.zendesk.com/blog/hide-ticket-forms-based-users-organization/): This Zendesk tip of the week shows you how to make sure end-users only see forms with questions relevant to their issues.
- [Why high-HQ companies welcome back boomerang employees](https://www.zendesk.com/blog/high-hq-companies-boomerang-employees/): Boomerang employees are a great indicator of whether or not a high HQ company has successfully bridged the gap between what they want their culture to be and what it actually is.
- [What is high-touch customer service? (+ how to deliver it)](https://www.zendesk.com/blog/high-touch-customer-service/): Learn how to deliver a high-touch customer service experience that helps you build and retain meaningful relationships with your audience.
- [Highlighting your customer service capabilities](https://www.zendesk.com/blog/highlighting-customer-service-capabilities/): Companies must bring their "A game" to improve their customer service capabilities, or risk losing out to competitors who do it better
- [How Hinge muted the gamification of dating](https://www.zendesk.com/blog/hinge-muted-gamification-dating/): That moment when you realize your customer experience is at odds with your company mission—learn how Hinge founder Justin McLeod and his team brought the two back together.
- [Should you hire for potential and attitude, or experience?](https://www.zendesk.com/blog/hire-potential-and-attitude-or-experience/): Hiring is an exciting yet daunting task, and it's all about balance. When interviewing possible candidates, it's important to ask yourself whether you're looking to hire someone for their potential and attitude, or if their experience is more important.
- [How to hire a sales rep (criteria, examples & tips)](https://www.zendesk.com/blog/hiring-a-sales-rep-make-the-right-hiring-decision/): Your hiring team has come to a critical part of the hiring process - selecting the right candidate. Discover 3 steps to choosing the best person for the...
- [Google Messaging Services Get a Boost with RCS](https://www.zendesk.com/blog/history-of-rcs/): Over the years, there have been a variety of Google messaging services on the market, but none carry the hope and hype of RCS (Rich Communication Services).
- [Make the holiday shopping season merry with great retail CX](https://www.zendesk.com/blog/holiday-shopping-retail-cx/)
- [Home-bound customers turn to messaging channels](https://www.zendesk.com/blog/home-bound-customers-turn-to-messaging/): What does the growing popularity of channels like WhatsApp and Facebook Messenger say about changing customer expectations?
- [Hone your storytelling skills for effective leadership](https://www.zendesk.com/blog/hone-storytelling-skills-effective-leadership/): Storytelling is an art and skill that only a handful of leaders wield effectively. Like so many so-called “soft skills” that have long been undervalued, storytelling is rarely taught as part of a career curriculum.
- [Behind the scenes: How top hospitality brands deliver 5-star guest service](https://www.zendesk.com/blog/hospitality-brands-service-management/)
- [The hottest CX trends for retailers are anything but trendy](https://www.zendesk.com/blog/hottest-cx-trends-retailers-anything-trendy/): Amidst industry upheaval, a focus on the customer experience is a mainstay.
- [12 ways AI is changing customer expectations](https://www.zendesk.com/blog/how-ai-is-changing-customer-expectations/)
- [Report: How AI is transforming the economics of customer service](https://www.zendesk.com/blog/how-ai-is-transforming-the-economics-of-customer-service/)
- [Companies got faster answers for customers last year - here's how](https://www.zendesk.com/blog/how-companies-got-faster-solving-customer-issues/): During a global pandemic, small efficiency gains made a big difference when it came to getting speedier resolutions for customers.
- [How CX helps healthcare SMBs earn healthy bottom lines](https://www.zendesk.com/blog/how-cx-helps-healthcare-smbs/)
- [Fruit of the Loom Explains Its Name](https://www.zendesk.com/blog/how-fruit-got-on-the-loom/): Ever wonder why the top underwear manufacturer decided to make its name fruity? Write the Company tells all.
- [How investing in the right digital solution improves CX](https://www.zendesk.com/blog/how-investing-right-digital-solution-improves-cx/): Futurum Research reveals why leading brands are investing in new technology and how the Zendesk platform sets itself apart from other enterprise solutions.
- [How LEGO Designs a Customer's Experience](https://www.zendesk.com/blog/how-lego-designs-a-customers-experience/)
- [How men can serve as allies for women in the workplace](https://www.zendesk.com/blog/how-men-can-serve-allies-for-women-in-the-workplace/): What does being an ally for female coworkers look like? Silence is being complicit—we can’t look the other way and also be allies for women in the workplace.
- [How not to be an asshole when you quit your job](https://www.zendesk.com/blog/how-not-to-be-an-asshole-when-you-quit-your-job/): Leaving a company in a mature and professional fashion does a whole lot more for you in the long run. Here are a few tips on how not to be an asshole when you quit your job.
- [How not to be an asshole when you talk to customer service](https://www.zendesk.com/blog/how-not-to-be-an-asshole-when-you-talk-to-customer-service/): It’s helpful to remember that a customer service interaction is an exchange between two humans, so we each have a say in whether it’s unremarkable, upsetting, or pleasant. Here are a few tips on how not to be an asshole when you talk to customer service.
- [How Not to Give a F*ck—the book that dares you to pick it up](https://www.zendesk.com/blog/how-not-to-give-a-fck/): This book is an antidote to the overwhelming stress of busy lives, a slap-in-your-face dose of reality. Mark Manson's How Not to Give a F*ck will turn your expectations of self-help upside down.
- [How One Medical turned doctors into designers](https://www.zendesk.com/blog/how-one-medical-turned-doctors-into-designers/): As a patient visiting the doctor, have you ever even considered yourself a customer entitled to a pleasant experience? Primary care physician Tom Lee thinks you deserve it, which is what he set out to provide when he founded One Medical.
- [How Project N95 streamlined its volunteer-staffed support using Zendesk](https://www.zendesk.com/blog/how-project-n95-streamlined-its-support-using-zendesk/): To date, Project N95 has provided more than six million units of PPE to healthcare workers throughout the U.S.
- [The new sales manager’s guide to sales reporting](https://www.zendesk.com/blog/how-sales-managers-should-use-the-5-most-important-sales-reports/): Sales reporting is essential for every data-driven company. Learn why it's important and the five most important sales reports for new sales managers.
- [How to ask for a mental health day from work—because we all need one](https://www.zendesk.com/blog/how-to-ask-mental-health-day-from-work/): Anxiety is often connected with intelligence and creativity, and sometimes the things we struggle with make us better employees. Here are a few tips on how to ask for a mental health day from work.
- [You need a more customer-centric service strategy. Here's why.](https://www.zendesk.com/blog/how-to-be-customer-centric/): More companies are competing on customer service, and research shows it can pay off. Find out how you can leverage CX to get ahead of your competition.
- [What does a customer service manager do? Key responsibilities](https://www.zendesk.com/blog/how-to-become-a-customer-service-manager/): Learn what it takes to become a successful customer service manager, and get tips from business leaders on how to land the role.
- [How to build a sales pipeline (and why you should)](https://www.zendesk.com/blog/how-to-build-a-sales-pipeline-and-why-you-should/): Learn how to build a sales pipeline to help you forecast better, close more deals, and leverage the knowledge your team has...
- [How to build an email list in 2026](https://www.zendesk.com/blog/how-to-build-an-email-list/): Learn how to build an email list in 2026 that will fuel your sales team’s success.
- [How to build an email marketing strategy](https://www.zendesk.com/blog/how-to-build-an-email-marketing-strategy-template/): Email is a necessary tool to attract, convert, and retain customers. Create your own email marketing strategy with our free Google Sheets template.
- [How to cancel your CRM](https://www.zendesk.com/blog/how-to-cancel-crm/): In the CRM industry, we often hear that it is difficult to cancel your account, let alone find how out to do it, so we put together a guide on how to cancel your CRM account.
- [How to chat with your customers: 5 tips from the pros](https://www.zendesk.com/blog/how-to-chat-with-your-customers/): Customer experience leaders from Burton Snowboards and UGG/Deckers share their experiences using live chat for customer service. Free webinar recording.
- [How to choose the right partner. Technology partner, that is. | Relate by Zendesk](https://www.zendesk.com/blog/how-to-choose-the-right-technology-partner/): Finding the right technology partner for your business means identifying a solution that you can afford, trust, and treat as an extension to your in-house team.
- [How to create the perfect sales stages journey](https://www.zendesk.com/blog/how-to-create-the-perfect-sales-stages-journey/): Think of your sales process as a road trip and your sales stages as stops along the way. Create a road map to help your reps turn deals into customers.
- [3 ways to deepen trust and build relationships through personalization](https://www.zendesk.com/blog/how-to-deepen-trust-and-build-relationships-through-personalization/)
- [How to determine your CRM requirements (free template included)](https://www.zendesk.com/blog/how-to-determine-your-crm-requirements-2/): Selecting the right CRM can be tricky. Learn how to first determine your CRM requirements and find a CRM that meets your business needs.
- [Hiring a sales rep: how to efficiently screen resumes and cover letters](https://www.zendesk.com/blog/how-to-efficiently-screen-resumes-and-cover-letters/): Sorting through a sea of resumes and cover letters before making a sales hire can be overwhelming. Learn how to make the process easier and more efficient.
- [How to forecast in 4 simple ways](https://www.zendesk.com/blog/how-to-forecast/)
- [How to get feedback from customers: 8 best ways](https://www.zendesk.com/blog/how-to-get-customer-feedback/): Wondering how to get feedback from customers? Discover effective methods of obtaining customer feedback and learn why these insights are important.
- [How to get sales and customer service teams working together](https://www.zendesk.com/blog/how-to-get-sales-and-customer-service-teams-working-together/): Learn how to integrate your sales and customer service teams to improve your sales process and the overall customer experience.
- [The how-to guide to omnichannel support](https://www.zendesk.com/blog/how-to-guide-omnichannel-support/): An omnichannel support solution is increasingly imperative. Our how-to covers channel rollout strategy, setting up self-service, and more.
- [How to hire customer support agents in 8 steps](https://www.zendesk.com/blog/how-to-hire-a-customer-service-representative/): Learn how to hire customer support agents with our 8-step guide. Attract and recruit top customer service talent efficiently.
- [How to improve customer satisfaction](https://www.zendesk.com/blog/how-to-improve-customer-satisfaction/): Learn how to improve customer satisfaction with eight tactics you can use immediately. Everything from segmenting scores to using your own products.
- [6 proven ways to improve your sales process (with advice from Vidyard, Zendesk, and Metadata.io)](https://www.zendesk.com/blog/how-to-improve-sales-process/)
- [How to increase sales: 8 data-driven strategies](https://www.zendesk.com/blog/how-to-increase-sales/): Every sales manager wants their team to increase sales. Based on compelling data, here are 8 tips for making it happen.
- [How to manage customer satisfaction in a crisis](https://www.zendesk.com/blog/how-to-manage-customer-satisfaction-crisis/): Keeping your cool can be challenging when a crisis occurs. Start with the resolve to be prepared and stay calm — and a have crisis management plan in place.
- [Beyond email customer service: moving to the cloud](https://www.zendesk.com/blog/how-to-move-beyond-email-to-the-cloud/): Once the backbone of your support department, email is a monster too complex to tame. Learn how to move beyond email customer service and into the cloud.
- [How to say no to a customer: 3 ways to maintain the relationship](https://www.zendesk.com/blog/how-to-say-no-to-a-customer/): Sometimes customer service reps need to say no to a customer. Learn how to say no to in a way that leaves customers feeling heard and valued.
- [Saying You're Sorry](https://www.zendesk.com/blog/how-to-say-youre-sorry/): When a business or organization messes up, it's important to deliver a strategic apology.
- [How to sell anything: 11 proven, easy sales tips](https://www.zendesk.com/blog/how-to-sell/): With the right tactics, you can sell anything. Get the best tips of the trade and start selling like a star sales rep.
- [How to support your robot co-worker](https://www.zendesk.com/blog/how-to-support-your-robot-co-worker/): At what point does artificial intelligence feel less like a tool and more like a teammate? We discuss best practices for supporting your robot co-worker.
- [How to tell someone they're wrong without pissing them off](https://www.zendesk.com/blog/how-to-tell-someone-theyre-wrong/): Feedback isn’t meant to be offered as a monologue—it’s a conversation. Telling someone they're wrong can be a growing experience for all parties involved.
- [How to treat people: lessons from customer service](https://www.zendesk.com/blog/how-to-treat-people-lessons-from-customer-service-and-volunteer-managers/): Volunteer managers and customer service professionals have something big in common: they know how to treat people. Here are a few lessons from customer service and volunteer managers.
- [How to use Zendesk for HR](https://www.zendesk.com/blog/how-to-use-zendesk-hr/): This guide shows how Zendesk's tools can be used by HR and internal teams to help their employees tap into company knowledge and solve problems.
- [How to use Zendesk for IT](https://www.zendesk.com/blog/how-to-use-zendesk-it/): As an IT leader, everyone is looking to your team for guidance. Learn how you can use Zendesk tools to answer employee questions securely and at scale.
- [How to work and homeschool—advice from someone who's done it](https://www.zendesk.com/blog/how-to-work-and-homeschool/): Though "school" might not always be on the menu, building up your child's brain and sense of curiosity is. Here are a few tips for how to work and homeschool simultaneously from someone who’s done it.
- [How Zendesk measures the customer experience](https://www.zendesk.com/blog/how-we-measure-the-customer-experience/): “Every data point that’s being used to measure the customer experience needs to be mapped back to what our advocates are doing,” Devine explained
- [How Zendesk is helping the vaccine distribution effort](https://www.zendesk.com/blog/how-zendesk-helping-vaccine-distribution/): Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is contributing to getting vaccines into arms
- [How Zendesk’s Tech for Good partners support refugees worldwide, and how you can help](https://www.zendesk.com/blog/how-zendesk-tech-for-good-partners-support-refugees-worldwide/): With World Refugee Day in mind, we wanted to highlight some of the organizations we partner with that are specifically focused on supporting refugees, asylum seekers, and immigrants as they journey toward a better future.
- [Human-centered AI for HR: what it is and why it matters](https://www.zendesk.com/blog/human-centered-ai-for-hr/): Learn how human-centered AI for HR improves employee experience, boosts productivity, and delivers measurable ROI with HR-focused features.
- [How to be human while collecting customer data](https://www.zendesk.com/blog/human-collecting-customer-data/): Without categorizing the types of requests landing on your desk, collecting customer data needed to make informed decisions is almost impossible
- [Human customer service: How to leverage AI to enhance customer relationships](https://www.zendesk.com/blog/human-customer-service/): Use AI to strengthen your human customer service and create memorable experiences that keep customers coming back.
- [Startup Central — The human guide to leading remote teams](https://www.zendesk.com/blog/human-guide-leading-remote-teams/): In this series, startup founders and CX leaders discuss how they navigate the challenges and opportunities that entrepreneurship brings.
- [Human resource management (HRM): The complete guide](https://www.zendesk.com/blog/human-resource-management/): Learn how human resource management (HRM) supports employee experience through hiring, onboarding, development, and more.
- [What is a human resources management system (HRMS)?](https://www.zendesk.com/blog/human-resources-management-system/): Discover how a human resources management system (HRMS) streamlines HR processes, enhances productivity, and reduces manual workload.
- [Humanizing support at scale—with Talkspace’s Donna Haddigan](https://www.zendesk.com/blog/humanizing-support-at-scale-podcast/): For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.
- [Democratizing creativity through AI with <i>The New Yorker</i>'s Matthew Hutson](https://www.zendesk.com/blog/hutson-ai-podcast/): Matthew Hutson, AI expert and contributor to The New Yorker, chats with Conversations with Zendesk host Nicole Saunders about how AI can democratize creativity, and more.
- [Hypercare: What it means and why it matters in CX](https://www.zendesk.com/blog/hypercare/): Hypercare is the period of heightened support provided to customers after a service launch. Learn how to use hypercare to boost customer success.
- [Ibotta scales training hurdles with Zendesk and Lessonly](https://www.zendesk.com/blog/ibotta-scales-training-zendesk-lessonly/): Learn how Ibotta paired Zendesk and Lessonly to efficiently train remote agents over video and well-placed training prompts within Zendesk.
- [Icebreaker alternatives for people who hate icebreakers](https://www.zendesk.com/blog/icebreaker-alternatives/): Icebreakers may not be an effective training activity for getting to know your colleagues. Here are some icebreaker alternatives to consider.
- [How Homebridge scaled with Zendesk](https://www.zendesk.com/blog/idc-report-homebridge/): With Zendesk, Homebridge agents and help desk teams alike can handle support tickets faster and more accurately.
- [We’re not all meant to serve customers, but if you do… a Q&A with CX leader Jeff Toister](https://www.zendesk.com/blog/if-you-serve-customers-qa-with-cx-leader-jeff-toister/): Jeff Toister knows CX... but he really knows culture. Here he talks about our responsibility to culture and how it impacts CX, inside and out of the organization.
- [iGaming customer experience: the hidden ace in Gambling & Betting](https://www.zendesk.com/blog/igaming-customer-service/): Discover why customer experience is the true competitive edge in gambling & betting. Boost player retention, trust, and lifetime value with smarter CX.
- [iGaming customer support strategies for high-demand moments](https://www.zendesk.com/blog/igaming-customer-support-peak-times/): Discover how iGaming and Betting teams can forecast demand, flex staffing and use AI to handle peaks, reduce backlogs and keep players loyal.
- [Scaling iGaming support: Why omnichannel is the core of 2026 CX](https://www.zendesk.com/blog/igaming-omnichannel-customer-support/): Discover how omnichannel design in iGaming customer support boosts player retention, builds customer trust, and eliminates fragmented CX.
- [Transforming customer service: The impact of AI](https://www.zendesk.com/blog/impact-of-ai/): Check out the highlights from an Economist Impact event featuring leaders from Zendesk, Mastercard, Forrester Research, and McKinsey discussing how AI is evolving customer service.
- [Implement a world-class customer service solution](https://www.zendesk.com/blog/implement-world-class-customer-service-solution/): This guide will help you maximize your chances of success by keeping an eye on company goals and strategy, and by establishing concrete plans for scaling as your company grows.
- [Here's why customer service benchmarking is so important](https://www.zendesk.com/blog/importance-benchmarking-customer-service/): Making sure your support staff are meeting the goals you have set can be difficult. Customer service benchmarking is a great technique to check up on your agents and keep your organization accountable.
- [16 crucial customer service objectives for 2026](https://www.zendesk.com/blog/important-customer-service-objectives/): Customer service objectives help your team deliver the best CX possible. Learn more in our guide.
- [25 essential customer service skills and how to develop them](https://www.zendesk.com/blog/important-customer-service-skills/): Quickly covering what the piece is about and why it’s important, get your target keyword in there
- [11 tips to improve agent productivity and efficiency](https://www.zendesk.com/blog/improve-agent-productivity-better-cx/): When running a business, productivity is key, especially when providing customer support. Read along to learn how to improve agent productivity and efficiency.
- [10 ways to improve customer experience (CX)](https://www.zendesk.com/blog/improve-customer-experience/): CX is a top priority for driving company growth. Discover how to improve customer experience in 10 (relatively) simple steps so buyers keep coming back.
- [Improve customer experiences with AI and conversational service](https://www.zendesk.com/blog/improve-customer-experiences-with-ai-and-conversational-service/): Customers expect effortless interactions every time. Breakthroughs in AI and conversational service enable personalized experiences and business growth.
- [Gartner: Improve employee experience to drive improvements in customer experience](https://www.zendesk.com/blog/improve-employee-experience-to-improve-customer-experience/): Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par.
- [What is the follow the sun model? Advantages + strategy](https://www.zendesk.com/blog/improve-remote-support-follow-sun-model/): The sun never sets for businesses that rely on remote support, and global support, for customer service
- [How to improve your sales process](https://www.zendesk.com/blog/improve-sales-process/): This guide will take you on a step-by-step journey of how to improve your sales process to strengthen the foundation of your sales organization.
- [Improve your support tickets with video](https://www.zendesk.com/blog/improve-support-tickets-video/): A how-to video that's just the right length can yield big relief at one more problem off the table. Which is where our friends at Wistia come in.
- [How we improved self-service for our customers](https://www.zendesk.com/blog/improved-self-service-customers/): By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same.
- [Improving CSAT and ticket resolution with apps from the Zendesk Marketplace](https://www.zendesk.com/blog/improving-csat-ticket-resolution-app-marketplaces/): Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for.
- [Improving employee experience to improve customer experience](https://www.zendesk.com/blog/improving-employee-experience/)
- [Improving phone support efficiency](https://www.zendesk.com/blog/improving-phone-support-efficiency/): Here are a few tips to keep in mind as your team sets out to reduce your phone support overhead:
- [The International Rescue Committee puts Afghan refugees on the path to safety](https://www.zendesk.com/blog/irc-afghanistan/)
- [Tiers for fears: Is tiered support for you?](https://www.zendesk.com/blog/is-tiered-support-for-you/): If you’re a business with consistently growing customer base and ticket volume, it might be time to consider tiered support
- [IWD 2023: Celebrating women around the world who are championing equity](https://www.zendesk.com/blog/iwd-2023/): This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.
- [Jenny Dempsey teaches that your health is a unique ecosystem all your own](https://www.zendesk.com/blog/jenny-dempsey-teaches-health-unique-ecosystem/): 2018 Relate speaker Jenny Dempsey shares why one of the most important aspects of customer service is self-care and the ability to help your customers by helping yourself.
- [Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley](https://www.zendesk.com/blog/jeremykingsley-economist-podcast/): In this episode of Conversations with Zendesk, Jeremy Kingsley of Economist Impact talks about how companies can approach the adoption of AI in a responsible way while leveraging it to its fullest potential.
- [Zendesk tip: How to use JIRA filters to see Zendesk tickets in JIRA](https://www.zendesk.com/blog/jira-filters-to-see-zendesk-tickets/): Zendesk admin tip: You can use JIRA filters to see Zendesk tickets. Useful if you are trying to see how many tickets are directly linked to the JIRA issues.
- [Building trust and security at the intersection of AI and CX — with Zendesk’s Joey Edwards-Lebair](https://www.zendesk.com/blog/joeyedwardslebair-part2-podcast/): In the concluding segment of a two-part episode, Zendesk's Joey Edwards-Lebair dives into CX Trends 2026, which explores how AI will transform CX.
- [Unlocking the power of intelligent CX with Zendesk data and insights leader Joey Edwards-Lebair](https://www.zendesk.com/blog/joeyedwardslebair-podcast/): Joey Edwards-Lebair discusses CX Trends 2026, which points toward AI's transformative role in reshaping CX as we know it.
- [The AI-powered future of CX and EX is here—let us be your guide](https://www.zendesk.com/blog/join-us-at-zendesk-relate-2024/)
- [This season, replace your FOMO with JOMO](https://www.zendesk.com/blog/jomo-joy-of-missing-out/): With a new decade upon us, spend less time dealing with FOMO and more time enjoying the JOMO—the joy of missing out. Trust us—it'll redefine your approach to 2020.
- [The shameful trend of public shaming: a Q&A with author Jon Ronson](https://www.zendesk.com/blog/jon-ronson-publicly-shamed/): An interview with Jon Ronson, author of "So You've Been Publicly Shamed?" about how judgment works in today’s fast-paced social media world.
- [Jump into July with fresh integrations](https://www.zendesk.com/blog/july-integrations-2024/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [A Three-Step Approach to Jump-Starting CX Transformation in Government](https://www.zendesk.com/blog/jump-starting-cx-transformation-government/)
- [Jumpstart Your June with New Integrations](https://www.zendesk.com/blog/jumpstart-your-june-with-new-integrations/)
- [How the Junkyard Golf Club scales customer support wisely](https://www.zendesk.com/blog/junkyard-golf-club-customer-support/): When Junkyard Golf Club revamped its support, it used the Zendesk Support Suite to boost agent efficiency threefold and boost customer satisfaction ratings.
- [How to keep that personal touch as your company grows](https://www.zendesk.com/blog/keep-personal-touch-company-grows/): As businesses grow, they often grapple with a perplexing problem: how can a customer service team maintain that personal touch as it scales?
- [How to keep remote agents engaged—and empowered](https://www.zendesk.com/blog/keep-remote-agents-engaged-empowered/): Employees often want flexibility and autonomy. See how you can keep your remote agents feeling engaged and empowered - even though they may be thousands of miles away.
- [How to keep remote employees from feeling out of sight, out of mind](https://www.zendesk.com/blog/keep-remote-employees-in-mind/): The key to successfully keeping your remote employees engaged and passionate stems from a variety of things - more face time and empathy are just a few.
- [Keep support knowledge fresh and useful](https://www.zendesk.com/blog/keep-support-knowledge-fresh-useful/): Knowledge is the product that your support team owns and builds every day. And just like a real product, it must be maintained and enhanced.
- [Keep video gamers happy with these 4 customer service tools](https://www.zendesk.com/blog/keep-video-gamers-happy-4-customer-service-tools/): No matter what platform a game surfaces on, customers demand quick, friendly customer service that’s both in-game and utterly seamless. Publishers are turning to omnichannel customer-service software, and those that do are reaping the benefits.
- [Keeping gamers in the game through customer service](https://www.zendesk.com/blog/keeping-gamers-game-customer-service/): Gaming studios have more control over their customer service when they provide their own support channels. With the rapid emergence of online and mobile games, it’s more important than ever for gamers to get the help they need so that they continue to stay engaged.
- [Keeping the human touch in an AI-driven future with Amazon Web Services’ Deepam Mishra](https://www.zendesk.com/blog/keeping-the-human-touch-ai-podcast/): In this episode of Conversations with Zendesk, AWS’s Deepam Mishra talks about how AI will boost human creativity and the need to develop guardrails to ensure the technology doesn’t erode intellectual property rights, undermine data privacy, and more.
- [Customer service agents: keep it fresh with rotating roles](https://www.zendesk.com/blog/keeping-things-fresh-with-rotating-roles/)
- [A comprehensive guide to customer service SLAs (+ 3 free templates)](https://www.zendesk.com/blog/keeping-word-support-sla/): Learn how customer service SLAs can help your support team meet and surpass buyer expectations. Plus, explore SLA types, best practices, and examples.
- [The key to great service? Saying “I don’t know”](https://www.zendesk.com/blog/key-great-service-saying-dont-know/): Meet Zac Renault, a Zendesk customer advocate who provides French language support. He's an avid table tennis player and someone who isn't afraid to say, "I don't know" when he encounters a tricky customer issue.
- [The 3 keys to successful automated brand interaction](https://www.zendesk.com/blog/keys-to-successful-automated-brand-interaction/)
- [Kill Reply All'—a rallying cry for better digital etiquette](https://www.zendesk.com/blog/kill-reply-rallying-cry-better-digital-etiquette/): Am I sending too many messages? Am I including way too many people in this group? Am I writing things that are just completely off topic? Dive into why we should kill 'reply all'.
- [How KindWork trains and graduates underserved students into tech jobs](https://www.zendesk.com/blog/kindwork-trains-students-into-tech-jobs-with-zendesk/)
- [8 knowledge base article templates that work](https://www.zendesk.com/blog/knowledge-base-article-template/): Follow these steps and use our eight knowledge base article templates to build a knowledge base that promotes self-service.
- [Knowledge base chatbots: What they are + how to build one](https://www.zendesk.com/blog/knowledge-base-chatbots/): Knowledge base chatbots are a simple way to implement AI in your customer support. Learn more in our guide.
- [How to optimize your knowledge base for SEO](https://www.zendesk.com/blog/knowledge-base-seo/): An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs with these SEO best practices.
- [What is a knowledge base? A comprehensive guide](https://www.zendesk.com/blog/knowledge-base/): A knowledge base is a central library of info that employees or customers can reference. Learn how to build yours to offer the best value to your audience.
- [Web Based Knowledge Bases vs. Customer Forums](https://www.zendesk.com/blog/knowledge-bases-and-forums-whats-the-difference-and-does-it-matter/): Does your organization need a web based knowledge base or would a customer forum be a better fit? Learn the difference and how to decide.
- [Knowledge-centered service (KCS): A guide to smarter support](https://www.zendesk.com/blog/knowledge-centered-service-benefits-customer-support-teams/): Knowledge-centered service (KCS) helps teams improve productivity and CX. Read more in our guide.
- [In the knowledge economy, harness the power of constant change](https://www.zendesk.com/blog/knowledge-economy-harness-power-constant-change/): In an ecosystem that diverse, is it still possible to truly gain mastery of every product needed simply to do one’s job? See why harnessing the power of constant change can make all the difference in the knowledge economy.
- [4 knowledge management best practices for better self-service](https://www.zendesk.com/blog/knowledge-management-best-practices/): Follow these knowledge management best practices to improve the customer experience and ease the burden on your support team.
- [Knowledge management cultivates high-performing teams](https://www.zendesk.com/blog/knowledge-management-cultivates-high-performing-teams/): The secret weapon of great customer service teams is two-fold: excellent internal knowledge management and thoughtful training on how to make the most of that resource.
- [Knowledge management maturity: Tips for leveling up](https://www.zendesk.com/blog/knowledge-management-maturity/): Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains.
- [Knowledge is power—the many knowledge management system benefits](https://www.zendesk.com/blog/knowledge-management-power/): Learn the many knowledge management system benefits, and why everyone wins when knowledge is shared freely.
- [What is knowledge management: A guide for 2026](https://www.zendesk.com/blog/knowledge-management/): Knowledge management is the process of gathering, storing, and sharing organizational information. Learn how to start today.
- [What if language wasn’t a barrier for customer support?](https://www.zendesk.com/blog/language-wasnt-barrier-customer-support/): With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents.
- [What are large language models? A guide to LLMs in CX](https://www.zendesk.com/blog/large-language-models/): Explore large language models (LLMs), how they work, key business applications, and their impact on personalized CX.
- [Latest customer service innovations for 2026](https://www.zendesk.com/blog/latest-customer-service-innovations/): We round up the most exciting innovations in the customer service industry for 2026.
- [The latest integrations have arrived](https://www.zendesk.com/blog/latest-integrations-arrived/): We're wrapping up summer and preparing for fall with some brand new integrations.
- [Lead conversion: Examples and effective tips for improvement](https://www.zendesk.com/blog/lead-conversion/): Take control of your lead conversion process and improve your lead conversion rate with these examples and effective tips and tricks.
- [How to lead a digital transformation | Digital transformation leader](https://www.zendesk.com/blog/lead-digital-transformation/): With both customers and employees embracing the digital economy, more and more businesses must learn how to lead a digital transformation.
- [Lead funnel: How to build it, definition, and stages](https://www.zendesk.com/blog/lead-funnel/): Learn how to organize your lead funnel and streamline customer journeys for higher conversions and easier sales.
- [Lead generation 101: The guide to generating sales leads](https://www.zendesk.com/blog/lead-generation/): Figuring out how to generate leads can be as hard as converting them. Learn everything you need to know about lead generation.
- [What is a lead magnet? The ultimate guide (+10 examples)](https://www.zendesk.com/blog/lead-magnet/): A lead magnet is critical to customer acquisition strategy. Learn how to create lead magnets that convert prospects into paying customers.
- [What is lead management? Definition and best practices](https://www.zendesk.com/blog/lead-management-101-everything-need-know-get-started/): Lead management is the process of identifying, nurturing, and converting potential customers into paying clients.
- [What’s a lead source? Here’s what it is and why it’s important](https://www.zendesk.com/blog/lead-source/): Simply put: A lead source is how a lead initially hears about you. Knowing your lead source trends enables you to grow leads.
- [Lead vs. prospect vs. sales opportunity: What's the difference?](https://www.zendesk.com/blog/lead-vs-prospect-vs-sale-opportunity/): When it comes to lead vs. prospect, not everyone knows the difference. Learn how they're distinct, discover best practices, and more.
- [Lead with trust: advice from Shopify’s Marcie Murray](https://www.zendesk.com/blog/lead-with-trust-shopifys-marcie-murray/): As Director of Support for Shopify, the global e-commerce company, Marcie Murray and her team are doing things a bit differently. Here she shares more about why she prefers to lead with trust, and how failure has shaped her problem-solving skills, her desire for growth, and even her leadership style, too.
- [The difference between leadership vs. management](https://www.zendesk.com/blog/leadership-vs-management/): A leader is a person who can take disparate parts of a problem or process and combine them in new ways, possibly to take things in a new direction through breakthrough thinking and disruption. Learn more about the difference between leadership vs. management
- [Startup Central — Tips for leading with compassion](https://www.zendesk.com/blog/leading-compassion-managers/): In our latest Startup Central Virtual Meetup, we discuss the ways that management can lead their teams with compassion during turbulent times.
- [Strategies for leading others through continual change at work](https://www.zendesk.com/blog/leading-others-through-change/): Change is scary, but so is being stuck in sameness. We've gathered a few strategies for leading others through big, sweeping changes at work—including digital transformations.
- [Leading with empathy: What you don't say is just as important as what you do](https://www.zendesk.com/blog/leading-with-empathy/): We're not all in this in the same way, and what we need the most at this time is empathy and being mindful about what we say, or don't say.
- [Build a strong company culture by leading with EQ](https://www.zendesk.com/blog/leading-with-eq/): Fostering a strong team or company culture that makes people stick means being tuned into what makes employees tick. Here are a few tips on how to build a strong company culture by leading with EQ.
- [What we can learn from our veterans about resiliency and connection](https://www.zendesk.com/blog/learn-resiliency-connection-from-veterans/): Although we’re each isolated in our own ways at present, whether we’re sheltering in place alone or with family, we’re all distanced from our extended communities. Check out what we can learn from our veterans about resiliency and connection.
- [What we're learning from Answer Bot<sup>&reg;</sup>](https://www.zendesk.com/blog/learning-answer-bot/): At Zendesk, we have jumped into exploring this newer world of business-applicable machine learning with Answer Bot.
- [Improvements to Zendesk’s terms and policies](https://www.zendesk.com/blog/legal-terms-update-november-2018/): It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!
- [Lessons from an AI success story—with XP’s Guilherme Kolberg](https://www.zendesk.com/blog/lessons-from-an-ai-success-story-podcast/): Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.
- [Lessons in CX from 3 thriving brands](https://www.zendesk.com/blog/lessons-in-cx-3-thriving-brands/): The key to creating a great customer experience was listening—fostering a kind of intimacy between decision makers and customers. Here are a few lessons in CX from 3 thriving brands.
- [In a digital world, let customer trust be a differentiator](https://www.zendesk.com/blog/let-customer-trust-be-differentiator/): In the ever-changing business landscape, technology advancements will force businesses to continue evolving. In a digital world, let customer trust be the differentiator between you and the competition.
- [How to leverage data and personalization for better customer service](https://www.zendesk.com/blog/leverage-data-personalization-throughout-customer-lifecycle/): Customer data and personalization are key to building brand loyalty. Learn how to enhance the customer journey through data-driven personalization.
- [Team up on self-service with Team Publishing](https://www.zendesk.com/blog/leverage-entire-team-create-best-self-service-content/)
- [How to leverage the exponential smoothing formula for forecasting](https://www.zendesk.com/blog/leverage-exponential-smoothing-formula-forecasting/): In this post, we’ll cut through all of the dense algebraic equations to explain what exponential smoothing is and how it’s used in sales forecasting
- [Life science and CX: The impact of customer service](https://www.zendesk.com/blog/life-science-customer-service/): We all want fast customer service, even professionals in the life sciences. This guide explains how innovative CX can give biotech companies a boost.
- [Zendesk on Zendesk: The lifecycle of a problem ticket](https://www.zendesk.com/blog/lifecycle-problem-ticket/): Join us for a discussion in our forums on best practices for handling Problem ticket types.
- [Lifelines for the frontline: How IRC delivers critical customer service and humanitarian aid using Zendesk solutions](https://www.zendesk.com/blog/lifelines-for-the-frontline/)
- [Lights, camera, integration](https://www.zendesk.com/blog/lights-camera-integration/): Check out these great new Zendesk integrations
- [Would you like a boxed water with that? Retailers reenvision the customer experience](https://www.zendesk.com/blog/like-boxed-water-retailers-re-envision-customer-experience/): The future of retail is sleek and tailored. Modern retailers are skipping the middleman by selling directly to consumers, often taking an online-first approach and creating physical retail experiences that look and feel like stepping into a beautifully simple website.
- [What it’s like on the front lines of support](https://www.zendesk.com/blog/like-front-lines-support/): Support looks different from company to company. Here’s what a few agents on the front lines of our Tier 1 support had to say about their agent experience.
- [Link-SF gets a much-needed update](https://www.zendesk.com/blog/link-sf-gets-much-needed-update/): In 2014, Zendesk officially launched Link-SF, a collaboration between Zendesk and a local non-profit, the St. Anthony Foundation’s Tenderloin Technology Lab
- [LinkSquares’ $161M growth strategy with Vishal Sunak](https://www.zendesk.com/blog/linksquares-vishal-sunak/): Vishal Sunak, Founder of LinkSquares, shares his journey of building software for legal teams on this episode of the Sit Down Startup podcast.
- [How live chat helps businesses and consumers](https://www.zendesk.com/blog/live-chat-benefits/): A valuable resource for service leaders, this ebook looks at the benefits of live chat from the customer’s point of view and from a business standpoint.
- [Work smarter: Live chat best practices](https://www.zendesk.com/blog/live-chat-best-practices/): Live chat best practices to help any business remain thoughtful and deliberate about this essential customer support channel.
- [Live chat support 2026: benefits & best practices](https://www.zendesk.com/blog/live-chat-better-everyone/): Discover why live chat support is essential in 2026 and learn best practices to improve customer experience and boost results.
- [100+ best canned responses for live chat: Examples + template](https://www.zendesk.com/blog/live-chat-canned-responses/): Use these 100+ live chat canned responses and our ultimate template to respond to customer questions and inquiries.
- [Live chat software - How do you choose the best service? | Zendesk](https://www.zendesk.com/blog/live-chat-software/): When comparing live chat software solutions, every company should consider set up and customization, support agent tools, and analytics.
- [Live chat vs. phone support](https://www.zendesk.com/blog/live-chat-vs-phone-support/): Different customer service channels offer unique sets of benefits to a business. Here's what to keep in mind when weighing live chat vs. phone support.
- [Stemming the loneliness epidemic one interaction at a time](https://www.zendesk.com/blog/loneliness-epidemic/): Real relationships take work and time. The solution to the global loneliness epidemic isn't easy, but the good news is that it is accessible—because we're all part of the solution.
- [An intelligent future is calling—here’s a look back at Zendesk Relate 2023](https://www.zendesk.com/blog/look-back-zendesk-relate-2023/): It’s not too late to catch our keynote and product announcements, and watch additional on-demand content from Zendesk Relate 2023.
- [Loonshots: Making room for innovation as your business scales](https://www.zendesk.com/blog/loonshots-making-room-innovation-business-scales/): Chock full of insights, Loonshots presents interesting ways of looking at traditional business models to see how one can allow fringe projects the room to grow.
- [Love it or loathe it: a career change may be coming](https://www.zendesk.com/blog/love-loathe-career-change-may-be-coming/): Many people find themselves in a career that does not meet their expectations. A simple "Loved It / Loathed It" exercise may push you toward a career change.
- [Social media for customer loyalty](https://www.zendesk.com/blog/loyal-customers-through-social-media/): 5 social media strategies for improving customer loyalty and connecting with customers of all ages.
- [Loyalty programs: How they work, examples, and tips](https://www.zendesk.com/blog/loyalty-rewards/): Loyalty programs can boost customer retention and loyalty. Discover a few successful programs and how to implement your own.
- [Zendesk ROI case study: Lush](https://www.zendesk.com/blog/lush-roi-case-study/): Want to achieve a 369% ROI with a payback period of less than a year? Find out how Lush did it after switching to Zendesk.
- [Deep learning vs. machine learning: A complete guide](https://www.zendesk.com/blog/machine-learning-and-deep-learning/): Deep learning is an evolved subset of machine learning, and the differences between the two are in their networks and complexity.
- [Machine learning: a new potential in customer service](https://www.zendesk.com/blog/machine-learning-new-potential-customer-service/): Machine learning will soon affect many aspects of our lives, so here are some potential innovations coming to customer service by way of machine learning.
- [How is machine learning being used in customer service?](https://www.zendesk.com/blog/machine-learning-used-customer-service/): Despite it’s growing popularity, there’s still a lot of confusion concerning how artificial intelligence, and more specifically machine learning, fits within our current understanding of customer service
- [Machine translation—is it good enough for customer support?](https://www.zendesk.com/blog/machine-translation-customer-support/): The difference between machine translation and neural machine translation? Human intervention. Learn whether machine translation is good enough for customer support.
- [The magic of a good business partnership: don’t start out as friends](https://www.zendesk.com/blog/magic-business-partnership/): Penn and Teller are a fantastic example of how a business partnership can be successful when their traits compliment each other, and can have even greater staying power than business partners that start out of friendship.
- [The Magnolia method: Scaling authenticity in customer service](https://www.zendesk.com/blog/magnolia-method-scaling-authenticity-customer-service/): Founded in 2003 by Chip and Joanna Gaines, Magnolia has a habit of taking great customer service to the next level. See how authenticity and trust can serve as the platform for a unique customer experience.
- [How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance](https://www.zendesk.com/blog/maintaining-hipaa-compliance/): Find out how healthcare organizations are using CX software in way that allows them to meet their HIPAA compliance requirements.
- [How to make a soundtrack for your life](https://www.zendesk.com/blog/make-a-soundtrack-for-your-life/): It happens to us all: a life moment. And what better to commemorate than a mixtape. Here's how to make a soundtrack for your life.
- [How to make the most out of live chat](https://www.zendesk.com/blog/make-live-chat/): As more and more customers expect support via live chat, it’s important for businesses to not only juggle live chats, but exceed chat expectations.
- [Make more sales faster with lead scoring](https://www.zendesk.com/blog/make-sales-faster-lead-scoring/): With the help of lead scoring, reps can more easily prioritize prospects who stand to yield the most profit, enabling them to work smarter and more productively
- [Make self-service easy with the Web Widget](https://www.zendesk.com/blog/make-self-service-easy-web-widget/)
- [Make your work flow :  5 steps to scale your support operations](https://www.zendesk.com/blog/make-work-flow-5-steps-scale-support-operations/): For growing businesses, figuring out how to effectively field every customer service inquiry becomes more and more challenging.
- [How to make your workflow flow](https://www.zendesk.com/blog/make-workflow-flow/): As your support teams grow, here are some tips on how to optimize operations at scale.
- [What makes for a repeat customer? Podcast host Mio Adilman weighs in](https://www.zendesk.com/blog/makes-repeat-customer-podcast-host-mio-adilman-weighs/): After two years of hosting the Webby-nominated Repeat Customer podcast, Mio Adilman has learned a thing or two about customer experience. But it has been a journey—before he takes the stage at Zendesk Showcase San Francisco, took time out to provide some insight into a few of the lessons in customer experience that he’s learned along the way.
- [How to Make Your Customer Feedback Form More Visible](https://www.zendesk.com/blog/making-customer-feedback-forms-visible/): Gathering customer feedback is a great way to improve your business. But creating a nice form isn't enough: how do you get people to find it & fill it out?
- [Making public service customer service](https://www.zendesk.com/blog/making-public-service-customer-service/): Does the necessary business of being a public citizen, including registering to vote, going to the post office, paying taxes, and more—need to be the tedious experience we’ve made it out to be? Making public service customer service is a good first step.
- [Making the most of an NPS survey](https://www.zendesk.com/blog/making-the-most-of-nps-survey/): What can an NPS survey tells you about your customer experience?
- [Making work from home sustainable](https://www.zendesk.com/blog/making-work-from-home-sustainable/)
- [The Customer Service and Social Media Revolution](https://www.zendesk.com/blog/managing-the-customer-service-revolution/)
- [Manners around the world: cultural etiquette guide](https://www.zendesk.com/blog/manners-around-the-world/): Learn how manners differ around the world with this infographic and avoid common etiquette mistakes when traveling or working globally.
- [How manufacturers can cut service costs with AI](https://www.zendesk.com/blog/manufacturers-ai-cut-costs/): Artificial intelligence (AI) can unlock savings and create better CX. Learn how manufacturers are using AI in customer support and seeing big results.
- [Why manufacturers must shift gears from product to CX, powered by AI](https://www.zendesk.com/blog/manufacturers-cx-powered-by-ai/): As the lines between manufacturing and e-commerce continue to blur, discover how AI can help manufacturers up the ante on customer experience.
- [How to use AI to reduce service costs in manufacturing](https://www.zendesk.com/blog/manufacturing-ai-infographic/): Cutting costs without sacrificing quality can be a challenge. Find out how to power up your manufacturing CX with AI.
- [Many to many'—providing richer, scalable customer support in the Zendesk Community](https://www.zendesk.com/blog/many-many-providing-richer-scalable-customer-support-zendesk-community/): An active user community is a great way for users to connect, share ideas, and get answers to questions. Here's how the Zendesk Community improved our customers' experience
- [CRM marketing 101: Definition, benefits, and powerful strategies](https://www.zendesk.com/blog/marketing-crm/): Discover how CRM marketing uses automation to personalize campaigns and improve customer relations, engagement, and loyalty.
- [Marketing in a crisis looks different today than in the past](https://www.zendesk.com/blog/marketing-in-a-crisis-over-time/): The marketing teams that are marketing in a crisis well are taking the pulse of their customer-audience and using it as a guiding light for everything they do.
- [Marketing for real (and retail) holidays: Should you do it? How? Also, when?](https://www.zendesk.com/blog/marketing-real-retail-holidays-also/): Should your business get in on multi-billion-dollar holidays like this Black Friday? It’s worth considering—see how (and why) it's done
- [Zendesk Marketplace Guide](https://www.zendesk.com/blog/marketplace-guide/): With over 1,200 pre-built apps and integrations in the Zendesk Marketplace, there’s a solution for almost anything. Get the guide.
- [How to make your Marketplace listing shine](https://www.zendesk.com/blog/marketplace-listing/): Optimizing your listing can not only boost install numbers but also help you get in front of the right customers. Here are ways to stand out from the crowd.
- [Mass email marketing is not dead: tips for winning](https://www.zendesk.com/blog/mass-email-marketing-dead-tips-winning/): Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails
- [Mastering Change Management | Change Management Best Practices](https://www.zendesk.com/blog/mastering-change-management/): Master change management with these best practices and techniques for mastering the 3 Ps of change: people, process, and technology.
- [Mastering sales force automation and customer service software integration](https://www.zendesk.com/blog/mastering-sales-force-automation-customer-service-software-integration/): In today’s omnichannel world, sales and support have never been more closely intertwined. Leads can come from just about anywhere.
- [Matchmaking in the cloud: a perfect marriage of sales and support](https://www.zendesk.com/blog/matchmaking-in-the-cloud/): Learn how integrations of best-of-breed tools in the cloud outperform traditional all-in-one platforms.
- [Unlocking growth: How to get product-market fit validation without an MVP](https://www.zendesk.com/blog/materialize-arjun-narayan/)
- [Optimize your customer service training](https://www.zendesk.com/blog/maximize-customer-service-training/): Correctly investing in customer service training not only ensures that customers receive the best possible service, but agent turnover is reduced
- [Want to maximize survey response rates? Try this strategy - Zendesk](https://www.zendesk.com/blog/maximize-survey-response-rates/): This post shares creative ideas for maximizing your survey response rates.
- [12 tips for maximizing your ecommerce customer service](https://www.zendesk.com/blog/maximizing-ecommerce-customer-service/): From live chat to help desks to strategies for scaling, here are 12 ways to help deliver sensational ecommerce customer service. Zendesk customer Pickaweb explains the benefits of using integrated customer service software.
- [5 methods for measuring customer satisfaction](https://www.zendesk.com/blog/measure-customer-satisfaction/): When it comes to measuring customer satisfaction, you can’t rely on a single metric to paint the full picture. Learn what to do instead.
- [Metrics for Measuring Change Management 2026](https://www.zendesk.com/blog/measuring-change-management-success/): In our guide, learn the change management metrics and KPIs you need for measuring change management in 2026 and beyond.
- [Measuring customer experience: 6 metrics to do it right](https://www.zendesk.com/blog/measuring-customer-experience/): Regularly measuring customer experience is key for improving CX. Here are the top metrics to track and ways to leverage the data effectively.
- [What is customer happiness? (+5 ways to improve it)](https://www.zendesk.com/blog/measuring-customer-happiness/): Customer happiness is the level of satisfaction buyers experience after interacting with a brand. Learn how to measure it and ways to inspire it.
- [Measuring happiness: What's the difference between CSAT and NPS®?](https://www.zendesk.com/blog/measuring-happiness-whats-difference-csat-nps/): What's the best way to measure customer happiness? Learn how to use CSAT and NPS, two different but valuable tools, to understand how your customers feel about you in the short- and the long-term.
- [Measuring only one customer service KPI is a mistake - Zendesk](https://www.zendesk.com/blog/measuring-one-kpi-mistake-4-measuring/): The customer service KPI (key performance indicator) is a great tool for customer support teams. But too many teams only focus on a single KPI
- [6 steps for measuring self-service success](https://www.zendesk.com/blog/measuring-self-service-success/): In this guest post, RJMetrics shares the six steps for measuring self-service success that they used to build and refine their Help Center.
- [Mediaocean empowers better customer support teams and content with Zendesk](https://www.zendesk.com/blog/mediaocean-better-customer-support-teams-content-zendesk/)
- [Meet Answer Bot<sup>&reg;</sup>](https://www.zendesk.com/blog/meet-answer-bot/): Answer Bot works alongside your support team by automatically responding to your customers' questions with content from your knowledge base.
- [See your business goals through by offering live chat](https://www.zendesk.com/blog/meet-business-goals-offering-live-chat/): It’s crucial to be sure that your live chat goals align with your business objectives. You don't want an opportunity to slip by, so we're highlighting five business goals that can be supported (and more achievable) by offering live chat.
- [Meet Connect: A new product to automate and scale proactive support](https://www.zendesk.com/blog/meet-connect-new-product-automate-scale-proactive-support/): Instead of asking “How can my support team keep up?” consider a different question: “What are the most important situations in our customers’ journey around which our support team can design proactive engagement and support?”
- [Meet your customers anywhere. Go omnichannel.](https://www.zendesk.com/blog/meet-customers-anywhere-with-the-suite/): See how companies that use Zendesk for their integrated omnichannel approach compare to companies that don't use Zendesk across email, phone, chat, and self-service:
- [Meeting the challenges of CX in modern manufacturing](https://www.zendesk.com/blog/meeting-advanced-challenges-cx-modern-manufacturing/): The manufacturing industry is very different today than it was even 10 years ago. Learn how to meet the challenges of CX in modern manufacturing.
- [Meeting the advanced challenges of modern CX](https://www.zendesk.com/blog/meeting-advanced-challenges-modern-cx/): Delivering an excellent customer experience is one way to stand out as a business. Learn how you can adapt to and embrace the challenges of modern CX.
- [Meeting the challenges of modern CX in financial services](https://www.zendesk.com/blog/meeting-advanced-challenges-modern-financial-services-cx/): Financial-services companies face unique challenges in delivering a modern customer experience. Use this guide to make smart investments in your CX future.
- [Meeting the advanced challenges of modern retail CX](https://www.zendesk.com/blog/meeting-advanced-challenges-modern-retail-cx/): The onus is on retail businesses to deliver a modern customer experience across the board. This whitepaper outlines how to accomplish just that.
- [Meeting the fresh demands of omnichannel customers - infographic](https://www.zendesk.com/blog/meeting-fresh-demands-multi-channel-customers/): Customers want service that is both fast and human. Achieving this is possible with a omnichannel support strategy.
- [Prioritizing mental wellness and self-care in times of COVID-19](https://www.zendesk.com/blog/mental-wellness-covid-19/)
- [How messaging apps help connect immigrant and diaspora communities](https://www.zendesk.com/blog/messaging-apps-help-connect-immigrant-diaspora-communities/): Messaging apps have developed features that bring businesses closer to their customers while keeping customers inside the conversation. See how messaging apps are so important for different communities across the globe.
- [Messaging apps are open for business](https://www.zendesk.com/blog/messaging-apps-open-business/): 7 out of 10 consumers would like to message a business. Global messaging platforms have recognized the opportunity and have all opened their doors to messaging.
- [Customer service messaging best practices](https://www.zendesk.com/blog/messaging-best-practices/): Messaging has the highest customer satisfaction score of any customer service channel. Learn how to make it a good experience for customers and agents.
- [Beyond buzzwords: How small companies are using AI, automation, and conversations to grow in 2026](https://www.zendesk.com/blog/messaging-for-small-businesses/): Artificial intelligence, automation, and conversational service are no longer industry buzzwords—our data shows that over 75 percent of businesses are familiar with conversational service in 2026.
- [How messaging fosters strong connection—and how 4 brands use it](https://www.zendesk.com/blog/messaging-fosters-strong-connection-4-brands-use/): Messaging can foster strong connections by enabling people to communicate more freely and be their most true selves. See how 4 brands are using messaging to build better relationships.
- [Traveling this holiday season? You might be messaging a lot more than usual](https://www.zendesk.com/blog/messaging-in-travel/): Travel and hospitality brands are creating unique, scalable customer experiences using messaging
- [Messaging is open for business. Are brands ready?](https://www.zendesk.com/blog/messaging-open-business-brands-ready/): There’s no longer any doubt that customers are ready to message with businesses. Are businesses ready to truly listen?
- [What is a messaging platform? + the best one for your business](https://www.zendesk.com/blog/messaging-partner-guide/): Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. We narrowed down 5 key things to consider.
- [Messaging tips for startups: 3 easy steps you can take now](https://www.zendesk.com/blog/messaging-tips-startups/): Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.
- [Delivering transformative messaging experiences to your transportation, travel, and hospitality customers](https://www.zendesk.com/blog/messaging-travel-hospitality/)
- [Customer service gets conversational](https://www.zendesk.com/blog/messaging-trends/)
- [Former First Lady Michelle Obama to join us at Zendesk Relate](https://www.zendesk.com/blog/michelle-obama-relate-2024/): We’re delighted to announce former First Lady Michelle Obama will be joining us on April 16.
- [Don’t miss your chance to hear Former First Lady Michelle Obama speak in person](https://www.zendesk.com/blog/michelle-obama-speaks-at-relate/)
- [Momentum with Microsoft: announcing single sign on](https://www.zendesk.com/blog/microsoft-single-sign-on/): We’re happy to announce Microsoft single sign on for Zendesk support
- [How mid- to large-size businesses can accelerate EX success](https://www.zendesk.com/blog/mid-large-size-businesses-can-accelerate-ex-success/)
- [Why companies migrate help desk software and how to do it right](https://www.zendesk.com/blog/migrate-help-desk-software/)
- [How to migrate your help desk system](https://www.zendesk.com/blog/migrate-help-desk/)
- [Millennial view: 7 ways to make friends when you move for work](https://www.zendesk.com/blog/millennial-view-7-ways-to-make-friends-when-you-move-for-work/): A new job can be exciting. A new job in a new city is really exciting. And a little scary. Here are some tips—for Millennials and the rest of us—to help meet new friends and keep your social network strong.
- [Millennial view: how to manage an office clique - Relate by Zendesk](https://www.zendesk.com/blog/millennial-view-an-office-clique/): We should be too old for cliques in the workplace, but they still happen. Our Millennial view series explains how to best manage an office clique.
- [What to expect from Millennials as managers](https://www.zendesk.com/blog/millennials-as-managers/): By 2026, 75 percent of the workforce will be Millennials—and they won’t be filling entry-level positions. Here's what to expect from Millennials as managers.
- [Millennials are hit the hardest by the loneliness epidemic, and here's why](https://www.zendesk.com/blog/millennials-hit-hardest-loneliness-epidemic-heres/): Working from home without the ability to socialize in person and missing out on watercooler talk with co-workers has shown Millennials just how lonely they are.
- [Millennial view: when giving two weeks notice is complicated](https://www.zendesk.com/blog/millennials-two-weeks-notice-is-complicated/): We've been taught that giving two weeks notice is a necessity. But according to our resident Millennial, it isn't always the norm.
- [Millennials vs. Gen Z: What are the key differences?](https://www.zendesk.com/blog/millennials-vs-gen-z-customer-service-expectations-compare/): Learn how Millennials and Gen Z differ in customer service expectations—and how to tailor your CX strategy to engage both generations.
- [Mizzen+Main brings service led retail to life with Sunshine](https://www.zendesk.com/blog/mizzenmain-brings-service-lead-retail-life-sunshine/): Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations
- [5 ways to create mobile customer engagement](https://www.zendesk.com/blog/mobile-customer-engagement/): Learn about mobile customer engagement and why it’s important for your business. Plus, get actionable tips on how to boost engagement on mobile.
- [What is a mobile help desk?](https://www.zendesk.com/blog/mobile-help-desk/): Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection
- [How moderators can make your community a better place](https://www.zendesk.com/blog/moderators-can-make-community-better-place/): As community forums become essential tools for scaling support, it’s natural for companies to need some help keeping the conversation flowing. Here's why moderators are key to success.
- [Delighting customers with modern customer experiences](https://www.zendesk.com/blog/modern-customer-experiences/)
- [More than just a rep—the modern customer service job](https://www.zendesk.com/blog/modern-customer-service-job/): In the era of the customer, the customer service job has evolved beyond its tired clichés and become a full-fledged (and promising) career. We examine what modern customer service job entails and provide examples.
- [Modern CX is long overdue in the passenger transportation industry](https://www.zendesk.com/blog/modern-cx-long-overdue-passenger-transportation/): A travel boom is upon us. Airlines, cruise lines, and rail lines need to provide modern CX, so they can turn customers into frequent fliers.
- [Modernizing the world’s largest service delivery business—with Indigov’s Alex Kouts](https://www.zendesk.com/blog/modernizing-the-worlds-largest-service-delivery-business-podcast/): By bringing private market efficiency to the public sector, Indigov has reduced average constituent wait times from 80 days to mere minutes.
- [Monthly integrations have arrived](https://www.zendesk.com/blog/monthly-integrations-arrived/): New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.
- [Freshly picked integrations](https://www.zendesk.com/blog/monthly-integrations/): Freshly picked with care—new Zendesk app integrations are here. Learn how these new integrations can ease workloads for your sales and support teams.
- [Monthly recurring revenue: What it is, and how to use it in sales forecasting](https://www.zendesk.com/blog/monthly-recurring-revenue-and-sales-forecasting/): Learn how monthly recurring revenue is calculated and how SaaS companies can leverage it to create more accurate sales forecasts and better budgets.
- [Monthly view and 1-minute increments in schedule in Zendesk WFM](https://www.zendesk.com/blog/monthly-view-and-1-minute-increments-in-schedule/)
- [More than metrics: What VCs are looking for in a SaaS startup](https://www.zendesk.com/blog/more-than-metrics-what-vcs-are-looking-for-saas-startup/): Hear from Peter Weed of Lumia Capital on how successful VCs think about their investments, as well as what Lumia Capital looks for in a promising young company.
- [Mortgage Coach's fast, easy support with Zendesk Chat](https://www.zendesk.com/blog/mortgage-coach/): Mortgage Coach earned a 97% CSAT rating and raised its NPS score by 11% within two years of implementing Zendesk as its customer service solution.
- [What do successful startups have in common? They prioritize CX](https://www.zendesk.com/blog/most-successful-startups-customer-experience-tips/): The most successful startups in our benchmark prioritized customer experience investments. Do as the unicorns do with these 5 CX tips for startups.
- [52 effective sales email templates (+ writing tips)](https://www.zendesk.com/blog/motherlode-sales-email-templates/): Increase your chances of success with these sales email templates that cover every stage of the pipeline, from prospecting to closing.
- [100+ motivational sales quotes to reignite your fire in 2026](https://www.zendesk.com/blog/motivational-sales-quotes-to-pump-you-up/): Use these 106 sales quotes to motivate your sales team, get fired up, and close more deals.
- [Mullets are back in business—especially in customer experience | Relate by Zendesk](https://www.zendesk.com/blog/mullets-metaphor-customer-experience/)
- [The Multi-Channel Customer Care Report](https://www.zendesk.com/blog/multichannel-customer-care-report-2017/)
- [Help your multilingual knowledge base thrive with AI](https://www.zendesk.com/blog/multilingual-knowledge-bases-thrive-ai/): With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI.
- [International relations 101: The keys to multilingual support success](https://www.zendesk.com/blog/multilingual/): Zendesk customer advocate Teresa Rosado-Sanna takes a global, nimble approach to support, guided by one key philosophy for work and life: Where there's a will, there's a way.
- [The Museum of Annoying Experiences](https://www.zendesk.com/blog/museum-of-annoying-experiences/): What if Zendesk, the champions of customer service, changed the world? Enter: The Museum of Annoying Experiences.
- [Must-have CRM dashboard elements for sales teams](https://www.zendesk.com/blog/must-have-crm-dashboard-elements-for-sales-teams/): A good CRM dashboard helps you see whether your sales are on track. Here's what your CRM dashboard should have.
- [Why you must offer chat support](https://www.zendesk.com/blog/must-offer-chat-support/): Providing live chat support ensures real-time communication with your customers, a competitive advantage that’s quickly becoming a business imperative.
- [My heartbreak, your headache. How to handle divorce in the workplace.](https://www.zendesk.com/blog/my-heartbreak-your-headache-how-to-handle-divorce-in-the-workplace/): Handing a divorce in the workplace is hard, whether it's yours or an employees. But there is a way to mitigate the damage. Here, the experts weigh in.
- [Nadine Champion on truth, fear, and learning to take a punch](https://www.zendesk.com/blog/nadine-champion-truth-fear-learning-to-take-a-punch/): Nadine Champion found her strength in martial arts, where she learned that sometimes taking the hardest punches can set you up to succeed, rather than knock you down.
- [We can navigate the future of work by looking back at our legacy of change](https://www.zendesk.com/blog/navigate-future-by-looking-back/): The Adaption Advantage: We add and drop things in a perpetual progression, just like the evolution of technology. See how we can successfully navigate the changes of the future by looking to the past.
- [Here's how support teams can navigate the lasting impacts of COVID-19](https://www.zendesk.com/blog/navigate-lasting-impacts-covid-19-customer-support/): Forget what you think you know about customer support. In just a few short months, COVID-19 has transformed the way businesses and customers interact.
- [Navigating the 7 stages of the vendor relationship](https://www.zendesk.com/blog/navigating-7-stages-vendor-relationship/): Navigating a vendor relationship can be really tricky. What should you be watching out for? Here are the best ways to assess and approach the various stages of your business relationships.
- [Navigating the bumpy road to a seamless customer experience](https://www.zendesk.com/blog/navigating-bumpy-road-seamless-customer-experience/): Seamless customer experiences are the end goal, but what about the road to get there? We recommend following the golden rule: create an experience you’d want to have yourself.
- [Customer service BPO: What is it + do you need it?](https://www.zendesk.com/blog/need-customer-service-bpo/): Customer service BPOs are companies that handle consumer queries over various mediums. Learn whether BPOs can help your business in our guide.
- [Maslow's hierarchy of needs for help center customization](https://www.zendesk.com/blog/needs-for-help-center-customization/): To help businesses ensure they’re building meaningful help center experiences, we created a hierarchy of needs for help center customization best practices.
- [Why negative reviews could be the source of your next customer](https://www.zendesk.com/blog/negative-reviews-source-next-customer/): Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to enhance your brand’s reputation.
- [Why employee Net Promoter Score® matters but doesn't tell the whole story](https://www.zendesk.com/blog/net-promoter-score-and-more/)
- [Neuroscience: today’s tool for understanding customers and ourselves](https://www.zendesk.com/blog/neuroscience-todays-tool-understanding-customers-ourselves/): If companies can understand how to use a customer's brain activity, they can create more effective products and experiences for both customers and employees. See why neuroscience is today’s tool for understanding customers and ourselves.
- [Never fear, integrations are here](https://www.zendesk.com/blog/never-fear-integrations/): Here are the newest integrations from Zendesk to help your team provide great experiences.
- [How to never make a VIP customer wait](https://www.zendesk.com/blog/never-make-vip-customer-wait/): For most companies, providing 24/7 support just isn’t an option. So what happens when a VIP customer has a question during off-hours?
- [There's a new dad in the cubicle near you - Relate by Zendesk](https://www.zendesk.com/blog/new-dad-in-the-cubicle-near-you/): New moms usually get all the attention. Flowers, baby showers, and time off from work. But what about those new dads? They need time—paternity time—too.
- [The New Face of Customer Service - Zendesk](https://www.zendesk.com/blog/new-face-customer-service-2/)
- [Hiring the Face of Your Company (infographic)](https://www.zendesk.com/blog/new-face-infographic/): Hiring the right people in customer-facing roles has a big impact on your business. Explore the challenges of hiring for these roles & what to look for.
- [How to get hold music for your business](https://www.zendesk.com/blog/new-hold-music-has-arrived/): Read our guide to learn how to get hold music for your business, including where to find it and how to choose the right music.
- [New improvements to the Sell App for Zendesk Support](https://www.zendesk.com/blog/new-improvements-to-the-sell-app-for-zendesk-support/): Today we release improvements to our Sell app for Zendesk Support, giving support agents deeper sales context when helping prospects and customers
- [New integrations are in bloom](https://www.zendesk.com/blog/new-integrations-apr-2022/): New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
- [April integrations bring new innovations](https://www.zendesk.com/blog/new-integrations-apr-2023/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [New integrations springing to life](https://www.zendesk.com/blog/new-integrations-apr-2024/)
- [A+ integrations](https://www.zendesk.com/blog/new-integrations-aug-2022/): New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
- [Don't let these August integrations slip away](https://www.zendesk.com/blog/new-integrations-aug-2023/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [Celebrating new integrations](https://www.zendesk.com/blog/new-integrations-dec-2021/): New Zendesk app integrations are in–let's celebrate. Learn all about how these new integrations can ease workloads for your sales and support teams.
- [The season of giving new integrations](https://www.zendesk.com/blog/new-integrations-dec-2022/)
- [Unwrapping new integrations](https://www.zendesk.com/blog/new-integrations-dec-2023/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [Integrations to brighten up your month](https://www.zendesk.com/blog/new-integrations-feb-2022/): Perk up, new Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
- [Nothing sweeter than new integrations](https://www.zendesk.com/blog/new-integrations-feb-2023/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [Falling for February integrations](https://www.zendesk.com/blog/new-integrations-feb-2024/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [New year, new integrations](https://www.zendesk.com/blog/new-integrations-jan-2022/): New year, new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
- [A new year calls for new integrations](https://www.zendesk.com/blog/new-integrations-jan-2023/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [Out with the old, in with the new integrations](https://www.zendesk.com/blog/new-integrations-jan-2024/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [The hottest integrations are here](https://www.zendesk.com/blog/new-integrations-jul-2023/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [No sweat, new integrations are in](https://www.zendesk.com/blog/new-integrations-july-2022/): New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
- [Sunny days ahead with new integrations](https://www.zendesk.com/blog/new-integrations-jun-2023/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [Incoming: Hot, fresh integrations](https://www.zendesk.com/blog/new-integrations-june-2022/): New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
- [Scorchin' hot new integrations](https://www.zendesk.com/blog/new-integrations-june-2024/)
- [Spring ahead with new integrations](https://www.zendesk.com/blog/new-integrations-mar-2022/): Step into spring with new Zendesk app integrations. Learn all about how these new integrations can help out your sales and support teams.
- [Spring into action with new integrations](https://www.zendesk.com/blog/new-integrations-mar-2023/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [March to the beat of new integrations](https://www.zendesk.com/blog/new-integrations-mar-2024/)
- [Rain or shine, new integrations are in season](https://www.zendesk.com/blog/new-integrations-may-2022/): New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
- [New integrations to help your team blossom](https://www.zendesk.com/blog/new-integrations-may-2023/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [May new integrations bring success](https://www.zendesk.com/blog/new-integrations-may-2024/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [Thankful for new integrations](https://www.zendesk.com/blog/new-integrations-nov-2022/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [Spreading cheer with new integrations](https://www.zendesk.com/blog/new-integrations-nov-2023/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [A treat for your team: New integrations](https://www.zendesk.com/blog/new-integrations-oct-2022/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [No tricks, just treats: New integrations are here](https://www.zendesk.com/blog/new-integrations-oct-2023/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [Say hello to September integrations](https://www.zendesk.com/blog/new-integrations-sep-2023/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [Fall for these new integrations](https://www.zendesk.com/blog/new-integrations-sept-2022/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [New integrations from Zendesk](https://www.zendesk.com/blog/new-integrations-zendesk/)
- [How does your office stack up? The new norm in workplace perks](https://www.zendesk.com/blog/new-norm-workplace-perks/): Workplace perks have taken off: dogs in the office, travel opportunities, covered gender reassignment surgery, unlimited paid vacation time, in-office massages, and all kinds of other amazing things. See how your office perks stack up.
- [New year, new January integrations](https://www.zendesk.com/blog/new-year-new-january-integrations/)
- [New Zendesk app integrations are here](https://www.zendesk.com/blog/new-zendesk-app-integrations/): The newest integrations from Zendesk—at your service.
- [Introducing the new Zendesk: built for better customer relationships](https://www.zendesk.com/blog/new-zendesk-better-customer-relationships/): Zendesk has grown from a customer service product to a family of products for improving customer relationships. See the new Zendesk including Explore and Connect.
- [Unlock seamless employee support with new Zendesk HRIS integrations](https://www.zendesk.com/blog/new-zendesk-hris-integrations/): These four new pre-built HRIS integrations make it easier than ever for your HR team to deliver fast, personalized support within Zendesk.
- [Zendesk opens new office in Bengaluru, India](https://www.zendesk.com/blog/new-zendesk-office-india/): Zendesk has over 1700 customers in India. To serve and support them, we are happy to announce our new office opening in Bengaluru (formerly Bangalore).
- [4 surprising findings on big companies and customer support](https://www.zendesk.com/blog/new-zendesk-research-4-surprising-findings-big-companies-customer-support/): Some big companies were born digital; others are just starting to modernize their customer support. New Benchmark research points to best practices for both.
- [Introducing new Zendesk Sell innovations to help companies drive revenue](https://www.zendesk.com/blog/new-zendesk-sell-innovations/): Zendesk Sell now features advanced sales analytics, custom objects, and sales engagement tools designed to boost sales team revenue.
- [New apps to be thankful for](https://www.zendesk.com/blog/news-apps-thankful/): We're closing out November with some great new apps
- [The next big Zendesk AI drop: A leap into the future of customer and employee experience](https://www.zendesk.com/blog/next-big-zendesk-ai-drop/): New products, features, and more are dropping October 4th.
- [Next stop: the integration station](https://www.zendesk.com/blog/next-stop-integration-station/): All aboard the apps train! We've got a ton of great new integrations to help you kickoff the new year.
- [No boys allowed: why we still need women only spaces](https://www.zendesk.com/blog/no-boys-allowed-why-we-need-women-only-spaces/): Spaces designed for women only are popping up everywhere—from gyms to office spaces. But why? Why should there be women only spaces? And isn't this sexist? Rebecca Huval explains.
- [How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence](https://www.zendesk.com/blog/nonprofit-raheem-champions-social-justice-enabling-easy-safe-way-report-police-violence/): Headquartered in Oakland, Calif. and taking reports from across the country, Raheem provides a digital space where anyone can create a publicly accessible record of police violence.
- [Not your grandpa's sales pitch: 3 outdated sales pitch techniques](https://www.zendesk.com/blog/not-grandpas-sales-pitch/): With all due respect to our pioneers of sales, it's time to replace your old sales pitch techniques with these new and improved strategies.
- [From notifications to conversations](https://www.zendesk.com/blog/notifications-to-conversations/): How India’s largest crowdfunding platform doubled donations with WhatsApp
- [What is Net Promoter Score (NPS)? A complete guide](https://www.zendesk.com/blog/nps-net-promoter-score/): Net Promoter Score (NPS) is a market research metric that measures customer experience and loyalty to a company.
- [Nucleus Research report: Zendesk vs. Freshworks](https://www.zendesk.com/blog/nucleus-research-zendesk-vs-freshworks/): Nucleus research found that users prefer Zendesk vs. Freshworks due to our ease of use, adaptability and scalability, stronger analytics, and support and partnership. Read the study to learn more.
- [Integrations to be thankful for](https://www.zendesk.com/blog/october-integrations/): Time to give thanks for new Zendesk app integrations. Learn how these new integrations can ease workloads for your sales and support teams.
- [Wash your dishes. How not to be an asshole in the office kitchen. | Relate by Zendesk](https://www.zendesk.com/blog/office-kitchen/): The fundamentals of good office kitchen etiquette are universal. Here are six types of kitchen assholes and the behavior that leaves colleagues feeling salty.
- [Office politics: players gonna play and haters gonna hate](https://www.zendesk.com/blog/office-politics-players-gonna-play-haters-gonna-hate/): Every company has office politics. But some companies and some employees know how to use office politics for good and not evil. Read on to learn more.
- [Olala Homes scales its rental property business with Zendesk Support Suite](https://www.zendesk.com/blog/olala-homes-customer-support/): Olala Homes wanted better customer satisfaction ratings and improved agent efficiency--so the European rental business switched to Zendesk Support Suite
- [Omnichannel analytics: what the metrics can show you](https://www.zendesk.com/blog/omnichannel-analytics-metrics-can-show/): An omnichannel approach to customer support requires a dedicated strategy, one that will need to be measured for effectiveness. The right tool will give you all of the metrics, data, and insights you'll need for omnichannel analytics.
- [What is an omnichannel contact center?](https://www.zendesk.com/blog/omnichannel-contact-center/): Omnichannel contact centers help businesses stay connected with customers across chat, email, social media, and more. Learn more in our guide.
- [How an omnichannel customer experience contact center works](https://www.zendesk.com/blog/omnichannel-customer-experience/): Here is a complete guide to the omnichannel customer experience contact center including definitions, benefits, and tips to improve your CX.
- [Omnichannel customer service report](https://www.zendesk.com/blog/omnichannel-customer-service-report/): Consumers are using more mobile and social channels than ever, forcing companies to focus on omnichannel customer service and sales. A new report reveals how companies are faring in the new world of omnichannel retailing.
- [What is omnichannel?: A CX guide for 2026](https://www.zendesk.com/blog/omnichannel-experience/): Omnichannel is a strategy that helps businesses communicate seamlessly across channels. Read this guide to learn how an omnichannel approach can improve your CX.
- [What is omnichannel customer service? Definition, importance & strategy](https://www.zendesk.com/blog/omnichannel-really-means/): In 2022, connection matters more than ever. The most successful brands are taking an omnichannel approach to create seamless, reliable customer interactions
- [Top retail trend to watch: Omnichannel CX](https://www.zendesk.com/blog/omnichannel-retail-cx-infographic/)
- [Omnichannel routing: What it is, how it works, + benefits](https://www.zendesk.com/blog/omnichannel-routing/): Streamline customer interactions across channels and improve efficiency with omnichannel routing.
- [Conversational support made easy with Zendesk](https://www.zendesk.com/blog/omnichannel-support-with-zendesk/): With this guide, learn how to have natural conversations with your customers across channels.
- [Omnichannel Survey (Infographic) - Zendesk](https://www.zendesk.com/blog/omnichannel-survey-infographic/): Consumers are demanding seamless, consistent service across all channels, and companies are ramping up their omnichannel strategies. How are they doing?
- [Omnichannel vs. the other way](https://www.zendesk.com/blog/omnichannel-vs-way/): Let's look at how an organization that doesn’t use an omnichannel support solution compares with one that does.
- [On the ground in Miami with our customer community](https://www.zendesk.com/blog/on-the-ground-with-our-customer-community/): In the wake of our tough decision to cancel Relate 2020, attendees began to organize meetups, walking tours, and happy hours. When Zendesk discovered the community being organically built, we jumped in to offer guidance and encouragement.
- [How to onboard a remote customer support team](https://www.zendesk.com/blog/onboard-remote-customer-support-team/): Here's a 4-step plan to help you hire and onboard your remote customer support team.
- [How to onboard and train new customer service reps](https://www.zendesk.com/blog/onboard-train-new-customer-service-reps/): Here you'll find advice to help you quickly and successfully onboard and train new customer service reps.
- [Employee onboarding automation process: What it is + benefits](https://www.zendesk.com/blog/onboarding-automation-guide/): Onboarding automation helps streamline onboarding workflows. Learn more in our guide.
- [Onboarding a business process outsourcer? Follow the four "Ts"](https://www.zendesk.com/blog/onboarding-business-process-outsourcer-follow-four-ts/): If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers
- [One-minute meditations to help you reset](https://www.zendesk.com/blog/one-minute-meditations-to-help-you-reset/): Rather than hoping someone or something else will make your day less stressful, take a minute to find your own peaceful spot with these one-minute meditations.
- [How online retailers are transforming the customer experience with conversational commerce](https://www.zendesk.com/blog/online-retailers-transforming-customer-experience-conversational-commerce/): For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more in the process.
- [OpenStore’s co-founder, Jeremy Wood, on overcoming doubts and raising $150 million](https://www.zendesk.com/blog/openstore-jeremy-wood/): Wood shares how timing played a key role in OpenStore's success and what the future of e-commerce might look like.
- [What’s your type? 4 types of customer service operations](https://www.zendesk.com/blog/operational-benchmarks/): The Q4 2014 Zendesk Benchmark looks beyond typical industry designations for a more relevant classification for benchmarking customer service performance.
- [Aligning operational metrics with your customer service goals](https://www.zendesk.com/blog/operational-metrics-customer-service-goals/): We identify three customer service goals that companies can measure and the operational metrics they need to do so. Keeping an eye on your day-to-day customer service operations means measuring the right metrics—that is, knowing which ones are setting your business up for both immediate and long-term success.
- [The ultimate guide to sales opportunity management](https://www.zendesk.com/blog/opportunity-management/): Opportunity management is the process of tracking sales opportunities. It helps you monitor deals and keep leads moving down the pipeline.
- [Optimize your sales CRM to improve customer service](https://www.zendesk.com/blog/optimize-sales-crm-improve-customer-service/): In this eBook, we'll discuss the benefits of a consistent customer experience and how you can optimize your current tools to deliver results.
- [Optimize your self-service with the right metrics](https://www.zendesk.com/blog/optimize-self-service-right-metrics/): Analytics work hand in hand with your self-service, providing the data you need to build better experiences for both customers and agents.
- [Optimize your support solution: a checklist](https://www.zendesk.com/blog/optimize-support-solution-checklist/): Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.
- [Optimize your sales forecast process](https://www.zendesk.com/blog/optimize-your-sales-forecasting-process/): The key to a successful sales forecast process is to continually improve the methods you use so that the forecasting model evolves to fit the unique needs.
- [Optimize your service operations with Zendesk AI](https://www.zendesk.com/blog/optimize-your-service-operations-with-zendesk-ai/)
- [Optimizing agent performance is everyone's job](https://www.zendesk.com/blog/optimizing-agent-performance/): Motivated and engaged agents perform at higher levels and they stick around longer, keeping their skills and learning within the company. See why optimizing agent performance is everyone's job.
- [Quick, digital, and agile—do these words describe your organization? They should](https://www.zendesk.com/blog/organization-success/): Today’s most successful businesses and organizations are quick and agile... or are they? New studies show us that rapidly developing technology regularly overwhelms more traditional business practices, emphasizing the importance of maintaining a strong digital presence.
- [Our North Star](https://www.zendesk.com/blog/our-north-star/)
- [What is outbound sales? Guide to best practices and strategies](https://www.zendesk.com/blog/outbound-sales/): Outbound sales is the process in which sales reps initiate contact with prospects. Read our guide to learn more about outbound sales.
- [How to outsource customer service without losing quality](https://www.zendesk.com/blog/outsourced-customer-service/): How to combat the main problems when outsourcing customer service: employee attrition, limited control & consistency? Follow this guide.
- [Report: Over the Top Video Streaming Customer Support](https://www.zendesk.com/blog/over-the-top-industry-report/): Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.
- [How to overcome common sales objections for reps](https://www.zendesk.com/blog/overcome-common-sales-objections/): Discover techniques to overcome common sales objections and turn hesitations into opportunities with our insightful tips.
- [How to overcome common sales-related customer service challenges](https://www.zendesk.com/blog/overcome-common-sales-related-customer-service-challenges/): Having separate silos for sales and support can make it harder for both parties to get their jobs done, but the short end of the stick goes to the customer caught between them.
- [What comes next? How to overcome professional failure and career setbacks.](https://www.zendesk.com/blog/overcome-professional-failure-and-career-setbacks/): Overcome professional failure or a career setback by following these four tips.
- [Predicting customer satisfaction helps prioritize interactions and prevent churn](https://www.zendesk.com/blog/ovum-predicting-customer-satisfaction/): Predicting customer satisfaction isn't a job for a psychic. Independent research and advisory firm Ovum shares how Zendesk's Satisfaction Prediction tool will change your business—and the future of customer service analytics.
- [Pain points of live chat and how to solve them](https://www.zendesk.com/blog/pain-points-live-chat-solve/): Live chat can be stressful. Here are some common problems with live chat and how you can solve them.
- [Pamela Pavliscak on the danger and promise of emotional technology](https://www.zendesk.com/blog/pamela-pavliscak-danger-promise-emotional-technology/): If we do pay attention, and employ ethics conscientiously, there is a lot of promise to go along with the potential risks. Dive into the dangers and promises of emotional technology with Pamela Pavliscak.
- [The paradox of channel choice](https://www.zendesk.com/blog/paradox-channel-choice/): With a little bit of thoughtful journey mapping, you can greatly reduce your customers’ effort with your business.
- [The road to becoming one of the biggest marketing automation companies with a $100M+ exit with David Cummings, co-founder of Pardot](https://www.zendesk.com/blog/pardot-david-cummings/): Cummings shares personal stories of startup challenges on this episode of the Sit Down Startup podcast.
- [11 customer service response templates to improve workflow](https://www.zendesk.com/blog/path-better-customer-service-workflow/): Need go-to responses for common customer service inquiries? Use these customer service response templates to deliver quick solutions with empathy.
- [Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe](https://www.zendesk.com/blog/paulettechafe-itleaders-podcast/): In this episode of Conversations with Zendesk, Zendesk's Paulette Chafe dives into the company's research about the shifting priorities of IT leaders.
- [Would you pay for customer service from a human?](https://www.zendesk.com/blog/pay-customer-service-human/): Sophisticated businesses are hyper-focused on customer service. Most companies that charge a fee to talk to an agent are those in which changing providers is difficult, so they can get away with it. Hopefully, that will change.
- [People-centric HR: What it is + why it’s important](https://www.zendesk.com/blog/people-centric-hr/): Discover how a people-centric HR strategy can revolutionize your workplace. Explore actionable insights that will transform your employee service.
- [People, planet, profit: Peak Design’s Green Deal](https://www.zendesk.com/blog/people-planet-profit-peak-designs-green-deal/): Peak Design may be one of the smaller leaders in carry equipment, but it is certainly a crowd favorite. See why prioritizing both the environment and employee happiness has earned Peak Design a fiercely loyal customer base.
- [Percentage of sales method: What it is and how to calculate](https://www.zendesk.com/blog/percentage-of-sales-method/): The percentage of sales method allows you to forecast financial changes based on previous sales and spending accounts.
- [What is personal selling? Definition and examples](https://www.zendesk.com/blog/personal-selling-101-well/): Use personal selling to discover what customers really want and need from your brand, and deliver the most meaningful pitch you can.
- [Personalization’s deep data foundations](https://www.zendesk.com/blog/personalizations-deep-data-foundations/): Nobody likes thinking about others tracking their behaviors, it just feels creepy. But they do like personalized offers and service. See why personalization has its roots in deep data.
- [Personalize your interactions: The customer context tools you need](https://www.zendesk.com/blog/personalize-interactions-customer-context-tools-need/): It’s about time support teams had more customer context in online situations so agents don’t walk into situations blind.
- [Personalize outreach at scale with sales engagement automation](https://www.zendesk.com/blog/personalize-outreach-scale-sales-engagement-automation/): To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell
- [An enterprise guide to personalized service](https://www.zendesk.com/blog/personalized-service/)
- [Be more persuasive by presenting like a creative](https://www.zendesk.com/blog/persuasive-presentation-tips-present-like-a-creative/): We can't all be like Don Draper from Mad Men. So Michael Griffith offers up persuasive presentation tips to get you presenting like a creative.
- [Pick up the phone!](https://www.zendesk.com/blog/phone-customer-service/)
- [Are you too old to pivot? Not when armed with a plan and a glue stick.](https://www.zendesk.com/blog/pivot-armed-with-a-plan-vision-board-glue-stick/): A vision board may be the right tool to help you plan your pivot—your move to a new career, passion, or project. Learn more on Relate.
- [How to pivot in the face of change](https://www.zendesk.com/blog/pivot-in-the-face-of-change/): The pivot is a move everyone should master, because between pandemics and common variety business disruptions, pivoting has become an essential skill. Check out how and why to pivot in the face of change.
- [Play nicely in the ticket queue using the Play button or Guided mode](https://www.zendesk.com/blog/play-button/): Play mode prevents agents from cherry-picking the easiest tickets or the types of tickets they like handling best. But beyond avoiding cherry-picking, working in Play mode offers some real benefits. Here’s why (and how) we implemented it at Zendesk.
- [From scripts to Agentic AI: how Bally’s is redefining iGaming customer support](https://www.zendesk.com/blog/podcast-redefining-igaming-customer-support-with-ai/)
- [Pop-up stores bring the best of both worlds to omnichannel retail](https://www.zendesk.com/blog/pop-up-stores-omnichannel-retail/)
- [Tip of the week: Porting numbers into Zendesk Voice](https://www.zendesk.com/blog/porting-numbers-into-zendesk-voice/): This article explains the four most common scenarios for porting numbers into Zendesk Voice and details the steps you need to take to make changes.
- [12 good positioning statement examples + how to write one](https://www.zendesk.com/blog/positioning-statement-examples/): A positioning statement example is a great resource when writing one for your own company. Get inspired by these examples of 12 positioning statements.
- [Post-pandemic trends from a futurist: what consumers and employees want next](https://www.zendesk.com/blog/post-pandemic-trends-from-futurist-what-consumers-employees-want/): Bernard Salt, one of Australia's leading social commentators on trends and business, shares how you can adapt to change and thrive.
- [The power of a culture built on gratitude](https://www.zendesk.com/blog/power-gratitude/): As we struggle together through these turbulent, unprecedented, incredibly nuanced and isolating times, we begin to see that gratitude as a lifeline to our emotional survival is critical.
- [The power of lead value in sales forecasting](https://www.zendesk.com/blog/power-lead-value-sales-forecasting/): Learn how to determine lead value and how it can be used to build sales forecasts that result in a more accurate impression of your future revenue
- [“Let me tell you where I got this”—the power of the brand ambassador | Relate by Zendesk](https://www.zendesk.com/blog/power-of-brand-ambassador/): Brand ambassadors have serious influence over consumers—they extend the brand, promote conversation, and build trust.
- [The power of women-built brand experiences](https://www.zendesk.com/blog/power-women-built-brand-experiences/): When so many key consumers are women, why are men in charge of messaging and marketing to them? See why women-built brand experiences are so crucial in the CS industry.
- [We’re not all leaders, but we all can practice emergent leadership | Relate by Zendesk](https://www.zendesk.com/blog/practice-emergent-leadership/): By embracing emergent leadership, companies can harness the power of problem-solving as a team so that the best ideas rise to the top.
- [4 things you can do to practice empathy at work](https://www.zendesk.com/blog/practice-empathy-at-work/): Empathy is natural, but it’s not always effortless. Fortunately, empathy is something that can be learned. And the more we can practice empathy at work, the better we get at it.
- [Pride month ends, the action continues](https://www.zendesk.com/blog/pride-month-ends-action-continues/)
- [How to prioritize your CX budget](https://www.zendesk.com/blog/prioritize-cx-budget/): Businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other.
- [Why CX teams need automated privacy tools](https://www.zendesk.com/blog/privacy-workflow-automation/): Prioritizing privacy workflow automation promotes stronger data security and increased efficiency for your CX team.
- [Are proactive chat scripts the answer?](https://www.zendesk.com/blog/proactive-chat-scripts-answer/): How your agents handle the delicate back and forth of a live chat conversation matters. Some may say proactive chat scripts are the answer. But are they?
- [What is proactive customer service? Examples + strategies](https://www.zendesk.com/blog/proactive-customer-service/): Learn how proactive customer service can help you anticipate customers' needs and problems before they ask for help.
- [Engage, deflect, or convert? How Proactive Messages drive better conversational experiences](https://www.zendesk.com/blog/proactive-messages/): Send proactive messages on web and mobile to keep your customers engaged, deflect tickets during peak periods, or turn leads into conversions
- [Product launches and the virtue of being vague](https://www.zendesk.com/blog/product-launches-virtue-vague/): It’s not often that you will see public dates for new features or products. Why is that? And how can your Support team play at hinting about upcoming releases while keeping things under wraps?
- [What is product-market fit? Examples and strategies to find it](https://www.zendesk.com/blog/product-market-fit/): Product-market fit (PMF) refers to how successfully a product matches its market’s demand. Find your PMF for greater success connecting with customers.
- [Profit margin calculator](https://www.zendesk.com/blog/profit-margin-calculator/): Use our profit margin calculator to instantly see your earnings and learn six actionable ways to maximize profitability.
- [Can chatbots make the insurance industry more human?](https://www.zendesk.com/blog/pronavigator-insurance-chatbots/): Chatbots can simplify the flow of insurance quoting engines, and companies like Pronavigator embedding chatbots on their websites to generate more leads.
- [The ultimate guide to great prospecting emails](https://www.zendesk.com/blog/prospecting-email/): Discover actionable advice on how to make your prospecting emails more effective.
- [Protect Your IT Assets](https://www.zendesk.com/blog/protect-your-it-assets/)
- [Protecting customer privacy in a world of personalization](https://www.zendesk.com/blog/protecting-customer-privacy/)
- [6 proven sales techniques (+ how to actually apply them on the job)](https://www.zendesk.com/blog/proven-sales-techniques/): Close more deals with these winning sales techniques from sales pros.
- [Proven tips for retailers to make the most of this holiday shopping season](https://www.zendesk.com/blog/proven-tips-retailers-make-holiday-shopping-season/): We spoke with a few ecommerce agencies to get their advice and quick tips on how merchants can be successful during this shopping frenzy.
- [7 proven ways to deal with high call volume](https://www.zendesk.com/blog/proven-ways-deal-high-call-volume/): High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.
- [How to provide great customer service for Facebook](https://www.zendesk.com/blog/provide-great-facebook-customer-service/): Learn the secrets of great customer service on Facebook with our downloadable guide. customer service on facebook
- [How to provide great social media customer service on Instagram](https://www.zendesk.com/blog/provide-great-social-media-customer-service-instagram/): Download the guide for tips on connecting with customers on Instagram.
- [How Freshly provides seamless, time-sensitive support](https://www.zendesk.com/blog/provide-seamless-time-sensitive-support/): By embracing omnichannel support, Freshly empowers its customers to contact them in the way that’s most convenient.
- [Providing automated self-service where customers (and agents) want it most](https://www.zendesk.com/blog/providing-automated-self-service/): As customers trend towards becoming more self-sufficient, they’re becoming more accustomed to interacting with AI-powered tools for the support they need. Learn more about how automated self-service can be accomplished with virtual customer assistants like Answer Bot.
- [Providing a great customer experience during the holiday rush](https://www.zendesk.com/blog/providing-great-customer-experience-holiday-rush/): To help keep the annual holiday rush manageable, we’ve compiled a list of tips that’ll help your team deflect more tickets and keep CSAT scores high.
- [Providing support on multiple channels in multiple languages](https://www.zendesk.com/blog/providing-support-multiple-channels-multiple-languages/): Language doesn’t need to be a barrier in your efforts at going global.
- [The psychology of rating: It's hard, but better, to be honest](https://www.zendesk.com/blog/psychology-of-rating-better-be-honest/): When it comes to the psychology of rating, we don't want to hurt one another. The best way to provide an accurate rating is to also provide an explanation.
- [Put the customer experience first with inside tips from Zendesk](https://www.zendesk.com/blog/put-customer-experience-first-inside-tips-zendesk/): In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider.
- [Putting brand values behind brand politics](https://www.zendesk.com/blog/putting-brand-values-behind-brand-politics/): Without clear values, companies risk stumbling into a social media nightmare as a result of poor decisions made by employees who were either living out their own values or guessing at the values of the organization. Take a look at how the world is putting brand values behind brand politics.
- [Putting the sensory into the customer experience](https://www.zendesk.com/blog/putting-sensory-customer-experience/): Outside of clothing or personal goods, how do you create a sensory experience around something that may be conceptual, or that doesn't automatically suggest smell, touch, and sound?
- [Customer service QA automation: How AI can streamline QA](https://www.zendesk.com/blog/qa-automation/): Quality assurance automation can help your support team improve efficiently. Learn how to implement QA automation in our guide.
- [How to calibrate your customer service QA reviews](https://www.zendesk.com/blog/qa-calibration/): A guide on how to set up support QA calibration. Make sure all of your reviewers are aligned in providing consistent, helpful feedback.
- [How to build a QA scorecard: Examples + template](https://www.zendesk.com/blog/qa-scorecard/): QA scorecards help businesses improve their customer service. Learn how to build one in our guide.
- [How does quality assurance improve customer satisfaction?](https://www.zendesk.com/blog/quality-assurance-and-customer-satisfaction/): It's tough to improve customer satisfaction when it seems like an ever-moving target. Quality assurance helps you take a proactive approach.
- [An introduction to quality assurance for your support team](https://www.zendesk.com/blog/quality-assurance-for-your-support-team/): Quality assurance helps your support team improve performance monumentally. Here is how to introduce a QA program to your team successfully.
- [A guide to support quality assurance](https://www.zendesk.com/blog/quality-assurance-in-hospitality/): For the travel & hospitality industry, support quality assurance is more crucial now than ever. Here’s why, and how to improve support quality.
- [Top customer service quality assurance interview questions](https://www.zendesk.com/blog/quality-assurance-interview-questions/): Considering a career change or want to hire a quality expert? Take a look at popular customer service QA interview questions and answers.
- [The art of conversation—4 brands that use quality assurance for personalized interactions](https://www.zendesk.com/blog/quality-assurance-personalized-interactions/): Conversations are, by their nature, unique and unpredictable, so a company's customer service agents must be empowered to think outside the box. Check out 4 brands that use quality assurance for personalized interactions.
- [What is quality assurance (QA)? A complete guide](https://www.zendesk.com/blog/quality-assurance/): Quality assurance can help your business become more efficient and improve customer satisfaction. Learn more in our guide.
- [Quality monitoring: Crucial best practices](https://www.zendesk.com/blog/quality-monitoring/): Quality monitoring evaluates customer interactions. Learn more about this evaluation practice in our guide.
- [What is enterprise sales? Complete guide to effective strategy](https://www.zendesk.com/blog/quick-guide-enterprise-sales-tips-supercharge-strategy/): Gain a better understanding of enterprise sales and learn how to improve your enterprise sales strategy so you can boost your bottom line.
- [Achieve quick ROI on your CX: How small businesses innovate at scale](https://www.zendesk.com/blog/quick-roi-for-smbs/)
- [Radical Candor: be a better boss by saying exactly what you think](https://www.zendesk.com/blog/radical-candor-be-a-better-boss-and-say-exactly-what-you-think/): Giving an employee candid feedback can be challenging. By using the Radical Candor concepts, the process will be easier for you and more effective for your employees.
- [Raise your ticket deflection ratio with smart self-service](https://www.zendesk.com/blog/raise-ticket-deflection-ratio-smart-self-service/): A high ticket deflection ratio indicates an excellent customer experience, which helps improve other areas of your business and decreases customer churn.
- [Raising the bar: 4 more leaders in customer service](https://www.zendesk.com/blog/raising-bar-4-leaders-customer-service/): Achieving great leadership in customer service means going beyond what’s expected. Read about customer service leaders and how they use Zendesk to deliver customer service that raises the bar.
- [Raising the bar as a customer support leader](https://www.zendesk.com/blog/raising-bar-support-leader/): There are many metrics that come out of customer service, but success in helping your customers and providing leadership goes beyond an awareness of them.
- [Developing a scalable customer feedback strategy with Squarespace’s Rapha Fontes](https://www.zendesk.com/blog/raphafontes-squarespace-podcast/): In this episode of Conversations with Zendesk, Rapha Fontes of Squarespace discusses how his company developed a scalable customer feedback strategy.
- [Bring the help desk to your blog, with Zendesk for Wordpress](https://www.zendesk.com/blog/reach-your-help-desk-from-your-blog-with-zendesk-for-wordpress/): Zendesk releases a brand new Wordpress plugin to provide the best customer service through the leading, proven cloud-based help desk software.
- [Real heart, enabled by AI: Talking it out with Sibly founder and CEO Moe AlKadi](https://www.zendesk.com/blog/real-heart-ai/)
- [What's the difference between real-time analytics and historical analytics?](https://www.zendesk.com/blog/real-time-analytics-historical-analytics/): Customer experience is the bottom line when it comes to decision making. But how do we know we’re making the right choice?
- [The reality of uncertainty: Tim Crawford on how CIOs are thinking about the 'next normal'](https://www.zendesk.com/blog/reality-uncertainty-tim-crawford-cios-thinking-next-normal/): Tim Crawford, a Southern California-based CIO, analyst, and strategic advisor at AVOA, is an expert on the intersection between business and technology. See what he has to say on what to expect going forward.
- [Top 6 reasons to attend Zendesk Relate 2024](https://www.zendesk.com/blog/reasons-to-attend-zendesk-relate-2024/): The future of CX is here—and this is your invitation to think bigger. Here are top six reasons why Zendesk Relate, coming to Las Vegas April 16 through 18, is the must-attend CX event of the year.
- [Reasons to get excited about Relate ‘23—here’s what you need to know](https://www.zendesk.com/blog/reasons-to-get-excited-relate-23/): I'll be attending Relate in person, but first had the chance to connect with event emcee Nicole Saunders, director of Community at Zendesk, to learn more about what to expect.
- [Recruit, hire, and onboard customer service representatives](https://www.zendesk.com/blog/recruiting-hiring-onboarding-customer-service-agents/): This Relate Leadership Guide provides you with advice for recruiting, hiring, and onboarding customer service representatives.
- [Navigating the peaks and valleys of entrepreneurship: Insights from Redpanda Founder Alex Gallego](https://www.zendesk.com/blog/redpanda-alex-gallego/)
- [Reduce customer effort with great service](https://www.zendesk.com/blog/reduce-customer-effort-great-service/): Chances are that many of you have customer effort reduction as one of your MBOs. If not, there’s an empty bullet point on your quarterly goals slide deck.
- [5 steps to reducing friction in customer support](https://www.zendesk.com/blog/reduce-friction/): Zendesk and BrainSell share a mutual belief in the power of frictionless support experiences. These 5 actionable steps reduce friction for your customers.
- [Regulating AI—a call for transparency and ethical use](https://www.zendesk.com/blog/regulating-ai-call-for-transparency-ethical-use/): Where is AI going and who is in charge? Many of those in a position of power hesitate when it comes to regulating AI, despite that being the ethical and transparent option.
- [Reimagining the future of retail](https://www.zendesk.com/blog/reimagining-future-of-retail/): Covid-19 has changed the retail landscape. It's not just how people buy, that has changed, though; it's what they buy. Take a look at how we're reimagining the future of retail.
- [Experience the future of Zendesk AI at Relate](https://www.zendesk.com/blog/relate-2023/): Zendesk Relate, our annual flagship conference, returns this May to San Francisco—and everywhere with a WiFi connection. Please join us for our largest and most important event of the year.
- [Get down to brass tacks on AI, customer experience](https://www.zendesk.com/blog/relate-ai-customer-experience/): Learn the newest strategies for supporting customers from companies that are nailing it. Your team—and your boss—will thank you for making the trip to Relate 2023.
- [Break free with Zendesk Sunshine](https://www.zendesk.com/blog/relate-announce-sunshine-sell-explore/): It’s time break free from CRM systems that lock businesses into an outdated view of customers. Welcome to Zendesk Sunshine, our new open and flexible CRM platform that powers our Zendesk products.
- [Relational Mindfulness: 4 ways to relate as humans at work](https://www.zendesk.com/blog/relational-mindfulness/): You could almost be forgiven for writing off WE as another vague, New Age-style approach to understand yourself better. But, upon closer inspection, Brigit Ritchie’s roots run much deeper.
- [Relationship selling process and techniques | A complete guide](https://www.zendesk.com/blog/relationship-selling/): Learn how to create meaningful connections and relationships with prospects and clients in this guide to relationship selling.
- [Community Tip: How to set a reminder on a ticket](https://www.zendesk.com/blog/reminder-on-a-ticket-zendesk/): Learn how to use custom ticket fields and automations to set a reminder on a Zendesk ticket. This Zendesk Community Tip is brought to us by Colin Piper.
- [Rising to the challenge of remote leadership](https://www.zendesk.com/blog/remote-leadership/): Going remote can be tough, especially when what works for your business may be different than for other companies. But putting in the time to figure it out will help you now and in the future. See how to lead remotely in a time of turmoil.
- [The Zendesk ecosystem of partners is here to help](https://www.zendesk.com/blog/remote-support-bundle-partner/): Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward
- [7 ways to build your team's communication strategy—especially when remote](https://www.zendesk.com/blog/remote-team-communication-strategy/): How a team communicates is all about culture and expectations. Here are 7 ways to build your team's communication strategy, especially when part (or all) of your team is remote.
- [Repeat Customer: behind the scenes of great #CX](https://www.zendesk.com/blog/repeat-customer-behind-scenes-great-cx/): Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences.
- [Do-not-reply emails: Pros, cons, and best practices](https://www.zendesk.com/blog/reply-emails-pros-cons-best-practices/): Do-not-reply emails can help ease the burden on support reps. But there are a few drawbacks to this strategy—and better ways to connect with customers.
- [How to report across multiple channels](https://www.zendesk.com/blog/report-across-multiple-channels/): Without a natively-integrated reporting solution, workflow optimization is difficult and possibly nonexistent
- [Report: CX Champions of Europe](https://www.zendesk.com/blog/report-cx-champions-europe/): Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.
- [State of CX Maturity Report: SMBs of APAC](https://www.zendesk.com/blog/report-cx-maturity-apac-smb/): Customer experience (CX) is a competitive differentiator. See how your CX stacks up against SMB peers in your region, based on ESG Research findings.
- [Report: CX Maturity in APAC 2021](https://www.zendesk.com/blog/report-cx-maturity-apac/): Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of APAC are driving CX success.
- [The State of CX Maturity among SMBs of Europe](https://www.zendesk.com/blog/report-cx-maturity-europe-smb/): To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity.
- [CX Maturity in Europe 2021](https://www.zendesk.com/blog/report-cx-maturity-europe/): To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity.
- [State of CX Maturity Report: SMBs of Latin America](https://www.zendesk.com/blog/report-cx-maturity-latam-smb/): Customer experience (CX) is a competitive differentiator. See how your CX stacks up against SMB peers in your region, based on ESG Research findings.
- [State of CX Maturity Report: Midsized and Enterprise LATAM](https://www.zendesk.com/blog/report-cx-maturity-latam/): Is your CX strong, or do you need to catch up? See how your business stacks up against the best CX teams in your region, based on ESG Research findings.
- [Report: CX Maturity of SMBs in North America](https://www.zendesk.com/blog/report-cx-maturity-north-america-smb/): Is your CX strong, or do you need to catch up? Zendesk partnered with ESG to create this CX Maturity report.
- [Report: CX Maturity in North America 2021](https://www.zendesk.com/blog/report-cx-maturity-north-america/): Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of North America are driving CX success.
- [Tip of the week: Restricting agents to specific brands](https://www.zendesk.com/blog/restrict-agents-brands/): Learn how to use group permissions to control the tickets your agents can access.
- [AI in Retail: Transform your CX into your competitive edge](https://www.zendesk.com/blog/retail-ai-infographic/): Creating great CX in retail can be a challenge. Learn how the power of AI can help retailers deliver conversational and personalized service at scale.
- [AI in retail: How artificial intelligence is transforming CX](https://www.zendesk.com/blog/retail-ai/): Using AI in retail can help you deliver a better customer experience. Learn more in our guide.
- [5 ways to maintain brand loyalty beyond the holidays](https://www.zendesk.com/blog/retail-brand-loyalty/): Get expert advice on building great customer experiences to keep shoppers coming back all year long.
- [How retail is changing, from the women leading the charge](https://www.zendesk.com/blog/retail-changing-women-leading-charge/): As Women’s History Month comes to a close, there is still cause to celebrate retail’s forward-thinking moves, as promised by its female leaders. Hear how retail is changing from the women leading the charge.
- [10 ways to boost retail customer engagement in 2026](https://www.zendesk.com/blog/retail-customer-engagement/): Retail customer engagement is all the ways a brand interacts with its customers across digital and physical channels. This includes in-store, ecommerce websites, social media, advertising, the Metaverse, email, live chat, phone support, and more.
- [Bright Ideas: Retail Customer Stories](https://www.zendesk.com/blog/retail-customer-stories/): Read stories from members of our retail and e-commerce community about using Zendesk in innovative ways to create simple, seamless customer experiences.
- [Turbocharge your CX with Zendesk and AWS](https://www.zendesk.com/blog/retail-cx-aws/): Learn how to deliver faster retail customer service and deep learning with Zendesk on AWS.
- [State of Retail CX 2023](https://www.zendesk.com/blog/retail-cx-report/): Original retail CX research from Zendesk illuminates the latest trends and how to get ahead with consumers.
- [Top 3 things retailers are missing in digital CX](https://www.zendesk.com/blog/retail-digital-cx/): How can retailers create personalized customer experiences online? Read on for our top tips.
- [How retail employee satisfaction affects the bottom line](https://www.zendesk.com/blog/retail-employee-satisfaction/): Retail employee satisfaction matters. In fact, employee engagement is the critical link to a better customer experience—and more sales. Hear from two retailers with vast employee bases, L’Oreal and John Lewis Partnership, about how they use Zendesk to engage their employees and boost satisfaction.
- [5 top reasons why retailers need an endless aisle solution now](https://www.zendesk.com/blog/retail-endless-aisle/)
- [Top 5 retail trends to expect in 2026 - Zendesk](https://www.zendesk.com/blog/retail-industry-trends/): From phygital retail to the metaverse, retail CX is evolving. Explore the top retail trends from the National Retail Federation's Big Show.
- [Let's get phygital: Blurring online and IRL retail customer experiences](https://www.zendesk.com/blog/retail-omnichannel-cx/)
- [Staying ahead of retail paradigm shifts](https://www.zendesk.com/blog/retail-paradigm-shifts/): Buying trends have changed. Here's how small business retailers can remain agile while delivering the best customer experience.
- [5 trends from retail’s 2020 Big Show](https://www.zendesk.com/blog/retail-trends-2020/): January calls tens of thousands of retailers to New York City to convene for the largest industry conference of the year. Here are a few key themes from the National Retail Federation's annual Big Show, resulting in actions that leading retailers are taking in 2020.
- [The 3 hottest trends in ecommerce right now](https://www.zendesk.com/blog/retail-trends-ecommerce/)
- [One face of the brand support - Zendesk](https://www.zendesk.com/blog/retailers-customer-service-imperatives/): Check out this article and presentation to learn how providing one face of the brand to retail customers needing support can increase profits and loyalty.
- [What retailers are missing in the digital transformation](https://www.zendesk.com/blog/retailers-digital-transformation/): Being there for customers on Instagram and other messaging apps can set retailers apart
- [Retain your customer base through a recession](https://www.zendesk.com/blog/retain-customer-base/): During an economic slowdown, there are steps you can take to maintain, and even grow, your existing customer base. Deepen customer relationships by delivering seamless, personalized CX on all channels.
- [Rethinking customer service skills for the new era of retail](https://www.zendesk.com/blog/rethinking-customer-service-skills-new-era-retail/): Customer experience is a front-and-center variable in the retail industry’s ongoing evolution – here’s what retail pros should keep top of mind.
- [What's my job again? On returning from parental leave](https://www.zendesk.com/blog/returning-from-parental-leave/): Everyone I spoke to emphasized that being able to set aside work during those early months was a blessing and a privilege. Hear from Dan Levy on what it's like to return from parental leave.
- [Returnship: why mothers can’t break down the corporate door](https://www.zendesk.com/blog/returnship-mothers-kick-at-the-corporate-door/): Mothers returning to work after a lengthy absence face special circumstances that other job returners do not. Returnship programs are designed to help.
- [Returnship: the path forward for mothers in the workplace](https://www.zendesk.com/blog/returnship-the-path-forward-for-mothers-in-the-workplace/): Mothers returning to the workplace after a long absence have a hard hill to climb. But there is a path forward; returnship programs may help.
- [Revenue churn: What it is + how to calculate it](https://www.zendesk.com/blog/revenue-churn/): Revenue churn is the revenue a company loses over a given period. Learn all about this crucial concept in our guide.
- [Revolutionizing fintech: Unleashing efficiency and innovation with Zendesk AI](https://www.zendesk.com/blog/revolutionizing-fintech/)
- [Give Support Employees Customer Service Rewards - Zendesk](https://www.zendesk.com/blog/rewards-and-recognition/): Motivate your support staff to keep doing their best work by giving them customer service rewards and recognizing their work. Learn more!
- [8 steps to creating loyal, customer connections from Richard Shapiro - Relate by Zendesk](https://www.zendesk.com/blog/richard-shapiro-8-steps-customer-connections/): Creating customer connections, true customer connections takes effort. Learn from Richard Shapiro on making loyal, human connections that last a lifetime.
- [Customer service voice: How tone affects customer service](https://www.zendesk.com/blog/right-tone-of-voice/): Customer service tone of voice comes down to attitude—that is, the quality or feeling in your voice expressed by the words you are using.
- [Could an ancient practice return humanity to the workplace?](https://www.zendesk.com/blog/rituals-in-the-workplace/): Rituals are the formalization of an activity or action that have an intended purpose, so that these expressions become second nature. Could emphasizing rituals bring humanity to the workplace?
- [Not feeling it? Learn how to navigate the roadblocks to empathy](https://www.zendesk.com/blog/roadblocks-empathy/): Science (and perhaps experience) tells us empathy is on the decline. But how much do we really know about empathy? Where does it live in the brain, and is it inherent to all people, or only to some? Can our capacity for empathy be enlarged?
- [The ROI case for omnichannel support](https://www.zendesk.com/blog/roi-case-omnichannel-support/): We examined why companies are going omnichannel and what sets the companies using Zendesk for omnichannel support apart.
- [The ROI of empowered agents](https://www.zendesk.com/blog/roi-empowered-agents/): Agents who feel empowered show improved performance and increased loyalty—a serious boon in today’s competitive business landscape
- [The role accents play in customer service](https://www.zendesk.com/blog/role-accents-play-in-customer-service/): When you talk to someone on the phone, you can interpret a lot about them based on their tone, accent or dialect. The role accents play in customer service is often an unspoken concern.
- [The role of AI in self-service and knowledge management](https://www.zendesk.com/blog/role-of-ai-knowledge-management-self-service-podcast/): Conversations with Zendesk podcast host Nicole Saunders talks with Kajabi’s Jared Loman and Zendesk’s Maddie Hoffman about generative AI and how it will empower customer service agents and self-service.
- [Roles in Zendesk Chat](https://www.zendesk.com/blog/roles-zendesk-chat/): With roles and permissions, managers can create new roles for their agents and control what they have access to in Zendesk Chat.
- [Roll out and manage multiple customer service channels](https://www.zendesk.com/blog/roll-manage-multiple-customer-service-channels/): With customer expectations on the rise, it’s increasingly important to provide consistent support across multiple channels.
- [Revitalize your customer service with rotating roles](https://www.zendesk.com/blog/rotating-roles/): In the world of customer service, keeping things fresh and exciting for your agents is no easy task. One way to do this is by rotating roles and assignments in your support team.
- [Customer segmentation analysis: an actionable guide](https://www.zendesk.com/blog/run-actionable-customer-segmentation-analysis/): Support teams can use customer segmentation analysis to improve metrics and impact strategy. Here’s how to run a customer analysis you can work with.
- [What is run rate? ARR definition, formula & examples](https://www.zendesk.com/blog/run-rate/): Run rate and ARR are important markers for sales and business health, but they can be deceiving. Here's what you need to know about forecasting run rates.
- [SaaS customer support: An introductory guide for 2026](https://www.zendesk.com/blog/saas-customer-support/): SaaS customer support refers to the strategies businesses use to assist their customers. Learn how to foster long-term customer relationships in our guide
- [SaaS sales 101: A beginner’s guide to selling software](https://www.zendesk.com/blog/saas-sales/): New to the world of SaaS sales? Learn everything about the software as a service sales model and the best techniques for mastering it.
- [Saddle up for growth: Integrations for the Year of the Horse](https://www.zendesk.com/blog/saddle-up-for-growth-integrations-for-the-year-of-the-horse/)
- [4 ways to use your CRM to power your sales and marketing feedback loop](https://www.zendesk.com/blog/sales-and-marketing-feedback-loop/): Trying to align your sales and marketing teams? Discover four ways to use your CRM to propel an effective feedback loop between departments.
- [Difference between sales and marketing (+ smarketing) - Zendesk](https://www.zendesk.com/blog/sales-and-marketing/): Instead of weighing sales vs. marketing, a smart manager uses them together. We’ll explain each team’s role and how you can align them.
- [What is a sales budget? Use, example, and purpose](https://www.zendesk.com/blog/sales-budget/): A sales budget helps sales managers generate achievable sales goals. Here’s a step-by-step guide on how to create one for your business.
- [How to absolutely nail a sales cadence: Tips and examples](https://www.zendesk.com/blog/sales-cadence/): A sales cadence is a sequence of different outreach methods with a prospect or lead. Optimize your cadence with these best practices.
- [Sales coaching: How to coach reps to succeed in 2026](https://www.zendesk.com/blog/sales-coaching/): Learn how to harness the power of sales coaching to increase sales performance and create a team of high-impact superstars.
- [How to create effective sales collateral (examples + tips)](https://www.zendesk.com/blog/sales-collateral/): Sales collateral is informational content that enhances the sales process. Learn how to create it and when to use it for maximum impact.
- [5 sales commission structures: Pros, cons, and how to choose](https://www.zendesk.com/blog/sales-commission-structures/): Not all sales commission structures are created equal. Here are the options to consider and how to decide which one is best for your team.
- [What is a sales CRM, and how does it help businesses grow?](https://www.zendesk.com/blog/sales-crm/): A sales CRM allows sales reps to easily deliver value to prospects at every stage of the sales process. Read our guide to learn more.
- [Aligning sales and customer service: How and why](https://www.zendesk.com/blog/sales-cs-alignment/): Drive profits and transform your brand by breaking the silos between your sales and support teams. It’s easy, and it’s essential.
- [Sales cycles: 7 stages and best practices explained](https://www.zendesk.com/blog/sales-cycle/): Learn the 7 sales cycle stages and proven best practices to move deals faster, improve consistency, and close more revenue.
- [How to create the best sales deck ever: Meaning and examples](https://www.zendesk.com/blog/sales-deck/): Learn the best strategies for creating a sales deck that makes your pitches and presentations into surefire conversion strategies.
- [Sales development representative: SDR sales role guide](https://www.zendesk.com/blog/sales-development-rep/): Learn how your sales development representative team can shine through best hiring and management practices.
- [How to write a sales email: 6 sales email examples that work](https://www.zendesk.com/blog/sales-email-examples/): Study these winning sales email examples to learn how to write, send, and refine the perfect sales email.
- [We signed up for 15 products - here's what we learned about sales email subject lines](https://www.zendesk.com/blog/sales-email-subject-lines/): Sales email subject lines are important to get right -- learn from a variety of product sales emails and what tactics were used for subject lines.
- [What is sales enablement? Strategies + guide - Zendesk](https://www.zendesk.com/blog/sales-enablement/): Sales enablement is about providing agents and customer-facing teams with the knowledge and tech to sell effectively. Here's how to do it right.
- [What is sales engagement? The definitive guide](https://www.zendesk.com/blog/sales-engagement/): Understanding the broad scope of sales engagement helps your company zero in on how to improve communication with your customers in meaningful and specific ways.
- [What is a sales engineer? Your career path guide - Zendesk](https://www.zendesk.com/blog/sales-engineer/): A sales engineer specializes in selling complex scientific and technological products. Learn how to become one with our career path guide.
- [What is sales experience? Resume + interview examples](https://www.zendesk.com/blog/sales-experience/): Not sure what counts as sales experience? Learn how to gauge your experience level, what you can do with it, and how to develop your skills.
- [18 sales follow-up email templates that convert](https://www.zendesk.com/blog/sales-follow-up-email/): Boost conversions with these sales follow-up email templates that help you spark interest, engage prospects, and move deals forward.
- [What is a sales funnel? Guide on how to build one (+ templates)](https://www.zendesk.com/blog/sales-funnel-ultimate-guide/): A sales funnel refers to the cumulative steps a potential buyer takes to convert and become a customer. Here’s a guide to how it works.
- [Sales growth rate: Calculation + growth strategies](https://www.zendesk.com/blog/sales-growth/): Learn how to calculate sales growth rate and uncover effective strategies to increase your rate and business revenue.
- [Sales inspiration: A guide to motivating your agents](https://www.zendesk.com/blog/sales-inspiration-guide-motivating-agents/): Is your team in need of sales inspiration? Here’s how to give sales agents the boost they need when faced with challenging situations.
- [65 sales interview questions and answers to find the best hire](https://www.zendesk.com/blog/sales-interview-questions/): The right sales interview questions can separate the best candidates from the competition. Learn how to hire top talent for your sales team.
- [What is a sales invoice? Complete guide on how to create one](https://www.zendesk.com/blog/sales-invoice/): Follow this guide to learn all about sales invoices, how they work, key elements, and steps to creating your own sales invoice.
- [What are KPIs for sales? Sales KPIs definition and examples](https://www.zendesk.com/blog/sales-kpis/): Knowing the right sales KPIs allows you to set achievable goals and track your team’s productivity. Here’s your ultimate guide to KPIs for sales success.
- [What are sales leads? (+5 lead generation tips)](https://www.zendesk.com/blog/sales-leads/): The sales funnel starts with leads. Learn what sales leads are, how they’re different from prospects, and how to generate them successfully.
- [Sales lessons from the 9 most successful Shark Tank deals](https://www.zendesk.com/blog/sales-lessons-from-the-9-most-successful-shark-tank-deals/): While many people watch the popular show Shark Tank for entertainment, it actually offers valuable sales lessons on how to successfully sell your product.
- [How to write a sales letter (+ strategies and examples)](https://www.zendesk.com/blog/sales-letter/): A sales letter is an important tool for shaping the way customers think of you. Here’s a guide to writing dynamic sales letters that convert.
- [What does a sales manager do? The ultimate career guide - Zendesk](https://www.zendesk.com/blog/sales-manager/): Our guide details what it takes to become a sales manager, including the typical career path, responsibilities, and desired skills to be successful.
- [How to boost your sales team's performance with Zendesk Sell](https://www.zendesk.com/blog/sales-managers-zendesk-performance/): Learn how sales managers use Sell's custom pipeline stages, real-time activity feeds, and at-a-glance performance insights to boost their bottom line.
- [The sales, marketing, &amp; support alignment handbook](https://www.zendesk.com/blog/sales-marketing-support-alignment-handbook/): The Sales, Marketing, & Support Alignment Handbook discusses how to create a connected relationship between these key departments so your business delivers the best customer experience.
- [How to run a successful sales meeting](https://www.zendesk.com/blog/sales-meeting/): Research has shown that the majority of senior managers believe meetings are unproductive and inefficient. Our guide reveals how to run sales meetings that benefit you and your sales reps.
- [The 7 best sales methodologies: how to choose the right one](https://www.zendesk.com/blog/sales-methodology/): One of these seven popular sales methodologies can help your sales team turn more ideal prospects into customers.
- [What is sales mix? Definition, formula, and best practices](https://www.zendesk.com/blog/sales-mix/): Sales mix is the proportion of products a company sells. Learn how to calculate it and ways to leverage it for the highest revenue gains.
- [Sales negotiation skills and strategies to win more deals](https://www.zendesk.com/blog/sales-negotiation/): If you want to win more deals, you must learn how to negotiate effectively. Here are the critical sales negotiation skills you should master.
- [What is sales and operations planning (S&OP)? Complete guide](https://www.zendesk.com/blog/sales-operations-planning/): Sales and operations planning (S&OP) is a management process that balances business functions. Learn how to do it successfully.
- [What is sales operations and how does it work? Ultimate guide](https://www.zendesk.com/blog/sales-operations/): Sales operations includes the systems, strategies, and tech required to support and promote a sales team to maximum success.
- [Sales performance management 101: Definition and strategies](https://www.zendesk.com/blog/sales-performance-management/): Sales performance management (SPM) is a data-informed process of planning, managing, and analyzing sales performance. Learn why it matters.
- [10 sales performance metrics to track every month, week, and quarter](https://www.zendesk.com/blog/sales-performance-metrics/): You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.
- [Sales performance: Why it matters and what managers can do about it](https://www.zendesk.com/blog/sales-performance/)
- [6 sales personality traits that Zendesk VPs look for when hiring](https://www.zendesk.com/blog/sales-personality-traits/): Two Zendesk VPs weigh in on the personality traits you should look for when hiring your next rep.
- [Sales pipeline template](https://www.zendesk.com/blog/sales-pipeline-template/): Sales pipeline management is essential for helping sales teams succeed. Download Zendesk's free sales pipeline template to get started.
- [10 sales pitch presentation examples and templates - Zendesk](https://www.zendesk.com/blog/sales-pitch-examples/): Looking to boost sales and build customer relationships? Learn how to create the perfect sales pitch with these examples and templates.
- [How to build a sales playbook framework (+ a free template)](https://www.zendesk.com/blog/sales-playbook/): Creating a sales playbook will streamline your sales process and solidify your branding in each customer interaction.
- [50 sales-probing questions to better understand your prospects](https://www.zendesk.com/blog/sales-probing-questions/): Sales-probing questions help you better understand your prospect’s needs. Read our guide of probing questions to use in your next call.
- [Sales process automation: Close more deals, faster](https://www.zendesk.com/blog/sales-process-automation/): Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.
- [Why you need sales process mapping to solve big-picture problems](https://www.zendesk.com/blog/sales-process-mapping/)
- [The 5-Step Sales Process that Closes Deals Faster](https://www.zendesk.com/blog/sales-process-steps/): The five-step sales process we detail here can help sales reps reliably turn prospects into customers at scale.
- [Sales process fundamentals: The ultimate guide to closing more deals](https://www.zendesk.com/blog/sales-process/): Learn the stages of the sales process and how to create your own.
- [Five ways to boost and measure sales productivity](https://www.zendesk.com/blog/sales-productivity/): Improve your sales productivity by implementing efficiency measures other valuable insights from sales experts.
- [Sales promotion: Definition, examples, and types](https://www.zendesk.com/blog/sales-promotion/): Explore how sales promotions can boost your business growth. Learn proven strategies to increase demand and drive more sales with temporary campaigns.
- [How to write a killer sales proposal (examples and best practices)](https://www.zendesk.com/blog/sales-proposal/): A successful sales proposal can make the difference between winning or losing a sale. Learn best practices for writing a great one.
- [7 sales prospecting techniques you need to succeed in 2026](https://www.zendesk.com/blog/sales-prospecting-techniques/): To resonate with post-pandemic prospects, you have to update your sales prospecting techniques. We’ll tell you how.
- [Sales prospecting 101: A beginner’s guide](https://www.zendesk.com/blog/sales-prospecting/): Sales prospecting is the process of finding and contacting potential customers to create new business. Here’s how to do it right and beat the competition.
- [What is a sales qualified lead (SQL) and why is it important?](https://www.zendesk.com/blog/sales-qualified-lead/): A sales qualified lead is a lead that has shown intent to make a purchase. Learn how to qualify your sales leads and why the process matters.
- [9 sales questions to close the deal - Zendesk](https://www.zendesk.com/blog/sales-questions-close-deal/): You need to know your prospect before you pitch to them. Here are the sales questions you need to ask to get them talking.
- [How to set and reach sales quotas (with examples)](https://www.zendesk.com/blog/sales-quota/): A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
- [Sales rep for a day: Aligning sales, marketing, and support](https://www.zendesk.com/blog/sales-rep-for-a-day/): One way to align sales with marketing and support departments is to create an ongoing, interdepartmental job-shadowing program or "sales rep for a day."
- [How to create a sales report (+4 free templates)](https://www.zendesk.com/blog/sales-report/): Not sure how to create your first sales report? Here’s a step-by-step guide on how to develop an insightful report on your team’s sales activities.
- [Sales resume examples and effective writing tips for 2026](https://www.zendesk.com/blog/sales-resume/): Check out these sales resume tips and examples—for all experience levels—to land your dream sales job.
- [What is sales revenue? Ultimate guide on how to calculate it](https://www.zendesk.com/blog/sales-revenue/): Learn everything you need about sales revenue, including what it is and how to calculate it using the sales revenue formula—plus examples.
- [Sales script guide: Examples, benefits, and how to write one](https://www.zendesk.com/blog/sales-script/): A good sales script can be the difference between lead buy-in or brush-off. Learn from these examples to create a script that helps you stand out.
- [The 19 sales skills every rep should master for 2026](https://www.zendesk.com/blog/sales-skills/): Sales pros weigh in on the top sales skills you need to find success in the sales industry.
- [73 important sales statistics for 2026](https://www.zendesk.com/blog/sales-statistics/): If you know sales statistics, you can take advantage of all their implications. Here’s the info that’ll help you grow leads and close deals.
- [Sales strategies: 5 to try (+ how to create your own) in 2026](https://www.zendesk.com/blog/sales-strategy/): Create a sales strategy to outline the processes, sales activities, and goals your team will use to hit revenue targets.
- [Introducing The Zendesk Sales Suite](https://www.zendesk.com/blog/sales-suite/): The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more time on what really matters to their business— their customers
- [Sales and support: Collaborating to increase growth](https://www.zendesk.com/blog/sales-support-collaborating-increase-growth/): Businesses must seek to grow with existing clients and enhance the value of these relationships over time.
- [Sales support: What it is and why it’s important in 2026](https://www.zendesk.com/blog/sales-support/): Learn how to use sales support the right way so you can back up your sales team while increasing your ROI.
- [Sales tactics that work: Tactical selling simplified](https://www.zendesk.com/blog/sales-tactics/): Sales tactics are the techniques sales reps use to build trust with prospects. Here are effective ways to connect with more customers and increase sales.
- [How to build a sales team: A comprehensive guide](https://www.zendesk.com/blog/sales-team/): Learn how to create a successful sales team that works together to achieve more efficient and exceptional results.
- [The ultimate sales glossary: 100 sales terms to know](https://www.zendesk.com/blog/sales-terms/): Keep your sales terminology up-to-date so you don’t miss a beat. Here are the sales terms every salesperson needs to learn.
- [The 15 best online sales training programs in 2026](https://www.zendesk.com/blog/sales-training/): Wondering which sales training program is right for you and your sales team? Find the best, most effective programs for your team here.
- [5 sales trends to watch for 2026](https://www.zendesk.com/blog/sales-trends/): Five key trends you can’t ignore if you want to be ready for the 2026 sales market.
- [What is sales velocity? Meaning, formula, and report](https://www.zendesk.com/blog/sales-velocity/): Understanding sales velocity enables your company to redefine its sales pipeline and process to increase lead conversion and revenue.
- [Sales volume: Definition, formula, and how to increase it](https://www.zendesk.com/blog/sales-volume/): Sales volume refers to the number of units sold during a specific reporting period. Learn why it matters, how to calculate it, and ways to improve it.
- [How companies thrive after switching from Salesforce to Zendesk](https://www.zendesk.com/blog/salesforce-customer-switch-success-stories/)
- [Sandbox: A safe environment for testing out new configurations and features](https://www.zendesk.com/blog/sandbox-a-safe-environment-for-testing-out-new-configurations-and-features/)
- [Say hello to 2020 with new integrations](https://www.zendesk.com/blog/say-hello-2020-new-integrations/): We've got a great roundup of new integrations to ring in the new year. Read all about them
- [Tip of the week: Use the 3 Rs to identify when and how to say "No" in customer service](https://www.zendesk.com/blog/say-no-in-customer-service-zendesk/): In this Zendesk tip of the week, Bob Novak covers when and how to say "No" in customer service
- [Scalable self-service support: tailor-made for every company](https://www.zendesk.com/blog/scalable-self-service-support-tailor-made-every-company/): Every business is different, and quality self-service isn’t one-size-fits-all. At Zendesk, we help companies build self-service solutions to fit every need.
- [How to scale a multilingual support team with AI](https://www.zendesk.com/blog/scale-multilingual-support-with-ai/)
- [All bets on AI: Scaling iGaming customer support](https://www.zendesk.com/blog/scaling-igaming-operations-with-ai/): Discover how iGaming operators are mastering scalability. Ensure global reach with AI-driven customer support and the right compliance and growth strategies.
- [Scaling real-time communication](https://www.zendesk.com/blog/scaling-real-time-communication/): Many of us expect constant real-time communication with not only friends and family, but with businesses as well. We’ve gotten addicted to the attention.
- [Self-service—you’re already doing it, now do it with AI](https://www.zendesk.com/blog/scaling-self-service/)
- [13 strategies for scaling customer support teams successfully](https://www.zendesk.com/blog/scaling-support-team-common-questions-answered/): Positive customer experiences are important, especially for a growing customer base. Learn how to scale customer support to provide consistent service.
- [Scaling and sustaining your customer service organization](https://www.zendesk.com/blog/scaling-sustaining-customer-service-organization/): Our advocates have shared a few lessons and solutions that they’ve learned about structuring, scaling, and sustaining your customer service organization.
- [Scaling with CX is more important than ever. Here’s how to take advantage](https://www.zendesk.com/blog/scaling-with-cx-is-more-important-than-ever-heres-how-to-take-advantage/): As industries change, company growth is top of mind. Scaling through customer experience can be the catalyst you need.
- [Scary useful apps](https://www.zendesk.com/blog/scary-useful-apps/): New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your team.
- [Schedules in Zendesk Support](https://www.zendesk.com/blog/schedules-in-zendesk-support/): With Schedules in Zendesk Support you can build workflows and analysis around the hours of your customer service operation
- [Science-based targets are the key to sustainable business](https://www.zendesk.com/blog/science-based-targets/)
- [Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry](https://www.zendesk.com/blog/scottish-nonprofit-teams-zendesks-tech-good-program-feed-hungry/): Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.
- [SFA software evaluation template](https://www.zendesk.com/blog/sfa-software-evaluation-template/): Knowing that not all SFA solutions are created equal, this template is designed to help you select the right SFA for your business
- [What is shadow AI? Risks and solutions for businesses](https://www.zendesk.com/blog/shadow-ai/): Shadow AI describes employee use of unsanctioned AI tools or generative AI features without company or IT knowledge.
- [How Shake Shack cooked up its cheeseburger experience](https://www.zendesk.com/blog/shake-shack-cheeseburger-experience/): Shake Shack grew from a hot dog cart in New York City to an international hamburger chain. Learn how a Michelin-starred restaurateur known for exceptional customer service translated those ideas into fast food.
- [Shannon Weber on how to show up for others in hard times](https://www.zendesk.com/blog/shannon-weber-helps-us-show-empathy-times-crisis/): In her new book, Show Up Hard, Shannon Weber talks about how to cope with the uncertainty of not knowing the right answers or being able to control the outcome of their helping, and more.
- [Shaping the future of intelligent CX with Zendesk AI](https://www.zendesk.com/blog/shaping-future-intelligent-cx-zendesk-ai/): Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new AI technologies to instantly improve the customer experience.
- [ShareFile, Levitate co-founder Jesse Lipson: Trust yourself](https://www.zendesk.com/blog/sharefile-jesse-lipson/): From bootstrapping through acquisition, Lipson advises balancing conventional wisdom with entrepreneurial spirit.
- [Sharing customer feedback](https://www.zendesk.com/blog/sharing-customer-feedback/): Simply collecting isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.
- [Achieving <em>that</em> product-market fit moment with Shippo’s founder, Laura Behrens Wu](https://www.zendesk.com/blog/shippos-laura-behrens-wu/)
- [Shit support agents say](https://www.zendesk.com/blog/shit-support-agents-say/): Jumping on the meme bandwagon, Zendesk compiled a bunch of video outtakes to capture shit support agents say. So funny. So true.
- [From shopkeeper to "customer keeper"—how retail is shifting its focus](https://www.zendesk.com/blog/shopkeeper-customer-keeper-retail-shifting-focus/): Retailers are shifting their focus from product to customers. Take a look at 5 questions retailers should ask to ensure they're on the path to becoming customer keepers.
- [Reduce your carbon footprint by shopping smarter | Relate by Zendesk](https://www.zendesk.com/blog/shopping-to-reduce-carbon-footprint/): Reducing our carbon footprint isn’t as easy as following a few basic precepts. Still, we thought we’d offer some suggestions to help us all stop metaphorically pooping where we eat.
- [Should D&I training be mandatory?](https://www.zendesk.com/blog/should-di-training-be-mandatory/): If a company doesn’t have a clear intention of what success in their D&I training initiatives looks like, they're doomed to fail. Companies that actively seek to create a better culture, open dialogue, checks and balances, and best practices that make sense feel very different.
- [How to build the ideal virtual sales team for your business](https://www.zendesk.com/blog/should-i-hire-a-virtual-sales-team/): Choosing an in-house or outsourced virtual sales team. How to find the right virtual sales agent. You'll learn everything you need to get started.
- [Tip of the week: Showing who’ has been cc’'d in email notifications](https://www.zendesk.com/blog/showing-whos-been-ccd-in-email-notifications/)
- [Sh*t support agents say](https://www.zendesk.com/blog/sht-support-agents-say/): Everyone wants good customer support, but if you’re a support agent, listening to people’s problems forty hours a week can get repetitive quickly.
- [Knowledge is power—and vital for safety](https://www.zendesk.com/blog/signpost-knowledge-is-vital-for-safety/)
- [Customer perception: Definition, importance + how to improve it](https://www.zendesk.com/blog/simple-guide-customer-perception/): Customer perception is how consumers feel about your brand. Learn why that's important and how to improve it in our guide.
- [Simple and sophisticated: the "mullet" imperative of seamless CX](https://www.zendesk.com/blog/simple-sophisticated-mullet-imperative-seamless-cx/): Simple in the front, sophisticated in the back. See how companies can continue providing exceptional, seamless CX as customers raise their expectations.
- [Simplified IT service management, part 4](https://www.zendesk.com/blog/simplified-it-service-management-part-4/)
- [How to simplify your sales tools](https://www.zendesk.com/blog/simplify-sales-tools/): Simplify your sales software so your reps can spend more time developing relationships and less time on apps.
- [Change of address: our new Singapore office](https://www.zendesk.com/blog/singapore-office/): Zendesk's new Asia Pacific commercial headquarters in Singapore will also be home for the team at Zopim, the live chat startup acquired by Zendesk in 2014.
- [Skills-based routing: What it is + how it works + types](https://www.zendesk.com/blog/skills-based-routing-route-way-success/): Skills-based routing can help you direct and answer customer requests efficiently. Learn more in our guide.
- [Skills-Based Routing in Zendesk Chat](https://www.zendesk.com/blog/skills-based-routing-zendesk-chat/): All customers have different needs. Skill-Based Routing sends customers to the right agents, ensuring they quickly get what they need.
- [6 essential skills for successful change management](https://www.zendesk.com/blog/skills-change-management/): Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully.
- [What skills and metrics CX teams need in ecommerce: An analysis](https://www.zendesk.com/blog/skills-metrics-cx-teams-need-ecommerce-analysis/): Ecommerce has finally gained mainstream acceptance and use—but what does that mean for CX teams trying to keep up? Here's what our analysis of 265,000 ecommerce tickets taught us.
- [How Slack changed the way we work by putting the customer experience first](https://www.zendesk.com/blog/slack-customer-experience/): Slack changed the way teams and even whole companies work. On Episode 3 of the Repeat Customer podcast, Slack leaders discuss how customer experience impacted the evolution of both the product and the company itself.
- [Business-to-business messaging with Slack and Zendesk](https://www.zendesk.com/blog/slack-direct-messages/): Slack is now available in Zendesk, enabling companies to stay on top of conversations from their employees, partners, and customers.
- [3 ways to improve collaboration with the Slack for Zendesk integration](https://www.zendesk.com/blog/slack-integration-improves-collaboration/): See what's new with the Slack integration for Zendesk, and get 3 tips to improve cross-functional collaboration.
- [Slack kills at onboarding customers: Here’s how](https://www.zendesk.com/blog/slack-onboarding/): How did Slack go from zero to millions of users so quickly? They did something clever: they created Slackbot to proactively engage and onboard their customers.
- [Why (and how) small businesses should prioritize customer service](https://www.zendesk.com/blog/small-businesses-prioritize-customer-service/): Small businesses are at a unique advantage to know and serve customers. The trick is growing and scaling without losing that ability to tangibly care for customers.
- [Why smart, predictive CX experiences depend on hybrid workforces](https://www.zendesk.com/blog/smart-predictive-cx-experiences-depend-hybrid-workforces/): Hybrid workforces are on the rise, especially when it comes to CX. Building a hybrid workforce can ensure that you are offering your customers a smart, predictive experience that can solve problems before they even arise.
- [Your smartphone is making you stupid | Relate by Zendesk](https://www.zendesk.com/blog/smartphone-making-stupid/): Our smartphones reduce our cognitive capacity. In other words, our smartphones make us a little bit stupid.
- [The SMB CX Champion maturity report](https://www.zendesk.com/blog/smb-cx-champion-maturity-report/): Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
- [6 ways for small and mid-sized retailers to improve customer experience](https://www.zendesk.com/blog/smb-retail-customer-experience/): Learn how small retailers are turning to technology to help them navigate the changing customer landscape.
- [What every SMB retailer should put on their wish list](https://www.zendesk.com/blog/smb-retailer/): In the small-business retail ecosystem, a great customer experience is the gift that keeps on giving.
- [How SMB sales teams are keeping up in 2020](https://www.zendesk.com/blog/smb-sales-teams-keeping-2020/): Let’s take a look at how SMB sales teams are adapting to keep up
- [SMBs can do more with less during times of change](https://www.zendesk.com/blog/smbs-more-with-less/): Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.
- [Smooth returns; return customers](https://www.zendesk.com/blog/smooth-returns-return-customers/)
- [Managing rapid growth during a pandemic: A CX Moment with Snap](https://www.zendesk.com/blog/snap-managing-rapid-growth-during-pandemic/)
- [How social advocacy is shaping retail consumer trends](https://www.zendesk.com/blog/social-advocacy-shaping-retail-consumer-trends/): Research reveals that, for the first time, consumers’ new leading value is equality.
- [The art of social listening - Zendesk](https://www.zendesk.com/blog/social-listening/): Learn how social listening goes beyond social monitoring, revealing more actionable insights about your customer base and brand.
- [A tactical guide to preventing and surviving a social media crisis](https://www.zendesk.com/blog/social-media-crisis/)
- [Social selling playbook: Benefits and strategies for sales leaders](https://www.zendesk.com/blog/social-selling/): Foster online connections with prospective customers to build trust in your company and increase the likelihood of making a sale.
- [Social studies: A business-to-consumer social media report card](https://www.zendesk.com/blog/social-studies-a-business-to-consumer-social-media-report-card/)
- [How to improve soft skills in customer service teams](https://www.zendesk.com/blog/soft-skills-customer-service/): Customer service author Renée Evenson talks about the importance of soft skills training in customer service teams, and how to improve soft skills.
- [How software and cloud services companies can scale CX with self-service and intelligent triage](https://www.zendesk.com/blog/software-cloud-services-scaling-cx/): The secret to providing customer service at scale? Help your customers find answers on their own using AI, help centers, and community forums.
- [Top trends to watch in Software CX](https://www.zendesk.com/blog/software-cx-trends/): This infographic shows top trends in software CX and explains how leading tech companies are using CX to stand out from their competition.
- [Solution selling definition and techniques: The complete guide](https://www.zendesk.com/blog/solution-selling/): Making a purchase is a no-brainer, if it solves a problem. Solution selling is about connecting clients to the best solution for their issue.
- [Solving your customer problems without causing more problems](https://www.zendesk.com/blog/solving-customer-problems-without-causing-problems/): What your agents experience and how they keep track of customer needs is the crucial difference between a business that works and one that works well.
- [Sometimes it’s not what you say... but how you punctuate](https://www.zendesk.com/blog/sometimes-say-punctuate/): Punctuation marks are crucial pieces of the sentences we use to communicate with others. What impact does your punctuation style have on your coworkers or customers?
- [Soothing consumer anxieties with 'calm commerce'—a rising trend in retail](https://www.zendesk.com/blog/soothing-consumer-anxieties-calm-commerce-rising-trend-retail/): There's an expectation that we’re supposed to be able to “do” optimal; that if we can’t achieve happiness, we can at least try to be better at every turn. See how brands are attempting to soothe customers with 'calm commerce.'
- [From 3 years to 8 weeks—digital transformation is speeding up](https://www.zendesk.com/blog/speeding-up-digital-transformation/): Gartner data shows that people with the skills needed for DX are being hired to work in corporate functions and various lines of business at double the numbers that the IT department is hiring them. See how digital transformations are speeding up.
- [SPIN selling: A comprehensive guide on how it works](https://www.zendesk.com/blog/spin-selling/): With SPIN selling, you’ll be able to discover customer needs, uncover pain points, overcome objections, and find more sales success
- [How to spot a phishing attack](https://www.zendesk.com/blog/spot-phishing-attack/): Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look. Learn how to spot a possible phishing attack.
- [Why staffing can make or break your omnichannel strategy](https://www.zendesk.com/blog/staffing-omnichannel-strategy/): A critical part of actualizing your omnichannel strategy is how you organize and manage your team to staff multiple channels.
- [Stairway to success: How to grow in your support role](https://www.zendesk.com/blog/stairway-success-grow-support-role/): Agent turnover can be a real problem for support teams worldwide. Manila-based Tier 2 agent Esperanza "Zsa" Trias shares her tips on charting a career path in customer service.
- [This World Refugee Day, stand with refugees](https://www.zendesk.com/blog/stand-with-refugees/)
- [How to start a call center - Zendesk](https://www.zendesk.com/blog/start-call-center/): Want to know how to start a call center for your business? Start by following these simple steps to make it a success.
- [What is personalized customer service? + 10 ways to provide it](https://www.zendesk.com/blog/start-providing-personalized-customer-service/): Personalized customer service is a way to tailor customer experiences to individual needs, preferences, and expectations.
- [Start your summer with the right integrations](https://www.zendesk.com/blog/start-summer-right-integrations/): Here are the newest integrations from Zendesk to help your team provide great experiences.
- [Start the Year Connected with Integrations That Deliver](https://www.zendesk.com/blog/start-the-year-connected-with-integrations-that-deliver/)
- [Start using inclusive language with your team and customers](https://www.zendesk.com/blog/start-using-inclusive-language/): Inclusive language helps you bring in and keep new customers and talent. It also improves productivity and innovation.
- [Leading a startup during a pandemic: 5 lessons from 5 founders](https://www.zendesk.com/blog/startup-during-pandemic-lessons/): Find out how five startup founders are leading their companies during the COVID-19 pandemic. They share CX tips and inspire us to remain hopeful.
- [Startup growth-hacking strategies are not <br> one-size-fits-all](https://www.zendesk.com/blog/startup-growth-hacking-strategies/): The best startups growth "hack" is building on a solid foundation. Check out these top tips for getting the unsexy things right first.
- [The startup psychologist: It’s easy to bake your issues into your company](https://www.zendesk.com/blog/startup-psychologist-dont-bake-issues-into-your-company/): Emily Griffiths, a startup psychologist who works with entrepreneurs, explains why many rising startup founders struggle with baking their personal issues into the company foundation. The very nature of the startup ecosystem can encourage entrepreneurs to shy away from seeking help or support.
- [Beginner's guide to the sales process for startups](https://www.zendesk.com/blog/startup-sales-process-guide/): For startup founders and sales teams, here is a crash course on the sales process, including key definitions, techniques, and best practices.
- [The startup spouse: a view from the other side of bed | Relate by Zendesk](https://www.zendesk.com/blog/startup-spouse/): Many startup spouses share the same qualities as entrepreneurs. Learn what it takes to be married to a startup.
- [“Funding squeeze” does not spell doom and gloom for startups seeking VC](https://www.zendesk.com/blog/startups-funding-squeeze/): Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.
- [Startups podcast: How 4 startups are solving for a post-pandemic world](https://www.zendesk.com/blog/startups-podcast-post-pandemic-world/): As we look to the future, we need to disrupt and transform the world as we once knew it. Highlights from Season 1 of the Sit Down Startup podcast.
- [State of Manufacturing CX 2026](https://www.zendesk.com/blog/state-manufacturing-cx/): Download the State of Manufacturing CX 2026 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.
- [State of Messaging 2020: Conversational business goes mainstream](https://www.zendesk.com/blog/state-of-messaging-2020/): In the State of Messaging 2020, we look at the biggest messaging stories and how the future of messaging between brands and customers will play out
- [State of Sales 2022](https://www.zendesk.com/blog/state-of-sales/): In this report, Zendesk explores why many companies struggle to build a truly connected sales organization and why it’s critical to do so in the face of volatile market conditions and the dawn of conversational CRM.
- [Stay agile and innovative—and rein in expenses](https://www.zendesk.com/blog/stay-agile-expenses/): Facing a possible recession, business leaders are making tough choices. But it’s possible to slow spending and hiring, without sacrificing quality or scale.
- [5 facts to help you stay cybersecurity savvy](https://www.zendesk.com/blog/stay-cybersecurity-savvy/): Learn about the current state of cybersecurity and our recommended best practices for a secure Zendesk Suite experience.
- [Staying GDPR compliant with Zendesk](https://www.zendesk.com/blog/staying-gdpr-compliant-zendesk/): At Zendesk, we’ve been preparing for this day for a long time.
- [Guide to integrating Zendesk and Salesforce](https://www.zendesk.com/blog/step-by-step-guide-to-integrating-zendesk-and-salesforce/): Integrating Zendesk and Salesforce is the best way to give your sales and support teams a comprehensive view of your customers.
- [The 5 step sales process road map (infographic)](https://www.zendesk.com/blog/steps-in-the-sales-process/): Let's walk through the key steps in the sales process starting with how to create a roadmap, moving from prospecting to qualified leads and finally closing.
- [Stop for a CX moment—3 companies taking a human approach](https://www.zendesk.com/blog/stop-cx-moment-3-companies-taking-human-approach/): Take a look at Zendesk's CX Moments series, where leaders from different organizations discuss the challenges they’re facing during this time—and the solutions they’ve discovered.
- [Stop for a CX moment—4 industry leaders on thriving under adversity](https://www.zendesk.com/blog/stop-cx-moment-4-industry-leaders-thriving-adversity/): Take a look at Zendesk's CX Moments series, where leaders from different organizations discuss the challenges they’re facing during this time—and the solutions they’ve discovered.
- [Stop for a CX moment—4 lessons from leaders guiding their teams through change](https://www.zendesk.com/blog/stop-cx-moment-4-lessons-leaders-guiding-teams-change/): Take a look at Zendesk's CX Moments series, where leaders from different organizations discuss the challenges they’re facing during this time—and the solutions they’ve discovered.
- [Stop for a CX moment—actionable advice from industry leaders](https://www.zendesk.com/blog/stop-cx-moment-actionable-advice-industry-leaders/): Take a look at Zendesk's CX Moments series, where leaders from different organizations discuss the challenges they’re facing during this time—and the solutions they’ve discovered.
- [Stop exercising and start moving | Relate by Zendesk](https://www.zendesk.com/blog/stop-exercising-start-moving/): Start looking at "movement" as something helpful and good that’s available to you at all times—unlike "exercising" at the gym. The benefits are endless and it's easy to get started.
- [Introducing stories about helpful people](https://www.zendesk.com/blog/stories-about-helpful-people/): When Eric Grandon discovered beekeeping, he had no idea that the bees would give him the power to transform both his own life and the lives of many others. Now he's helped over 700 other veterans combat PTSD through beekeeping.
- [Strategies for ‘going extreme’ and staying at the top: A CX Moment with Sarah Robb O’Hagan](https://www.zendesk.com/blog/strategies-going-extreme-staying-top-cx-moment-sarah-robb-ohagan/)
- [How to increase customer engagement: 5 strategies that work](https://www.zendesk.com/blog/strategies-increasing-customer-engagement/): Adopt these effective strategies to increase customer engagement and, in turn, boost retention and satisfaction across the board.
- [A strategy for using support data to create marketing content that works](https://www.zendesk.com/blog/strategy-using-support-data-create-marketing-content-works/): Any marketing team aiming to put customers at the center of their universe should leverage support data to create the marketing content customers really need.
- [How Strava cracked mobile support and engagement](https://www.zendesk.com/blog/strava-cracked-mobile-support-engagement/): Strava creates fiercely loyal customers using a single, cross-device communication flow. Here's how they do it.
- [Streamline call center BPO management with data-driven WFM](https://www.zendesk.com/blog/streamline-call-center-bpo-management/)
- [Strengthening employee engagement in a time of uncertainty](https://www.zendesk.com/blog/strengthening-employee-engagement-uncertainty/)
- [Striking the right balance as chief customer officer](https://www.zendesk.com/blog/striking-right-balance-chief-customer-officer/): The role of a CCO is to shine a light on every department to look for ways the company could better serve the customers' needs. Striking the right balance as chief customer officer can be tough, but incredibly rewarding.
- [Customer service organizational structure: Building an effective support team](https://www.zendesk.com/blog/structure-customer-support-organization/): Customer service organizational structure is a framework of roles, teams, and tiers that help build a people-first approach to customer service.
- [How to structure product support](https://www.zendesk.com/blog/structure-product-support/): Preparing agents and triaging tickets are especially important when it comes to structuring product support.
- [The real estate chatbot that’s helping agents sell more homes](https://www.zendesk.com/blog/structurely-realtor-chatbots/): Real estate chatbots are helping realtors increase conversions and generate leads. Meet Structurely's Aisa Holmes, the chatbot that sells.
- [How to start a call center (without breaking the bank)](https://www.zendesk.com/blog/successful-call-center/): Want to know how to start a call center for your business? Start by following these simple steps to make it a success.
- [How successful sales reps start their day](https://www.zendesk.com/blog/successful-sales-reps-start-day/): How your day ends up depends on how it started out. Here are some tips on starting a successful day that sales teams can start using right now.
- [Building and managing a virtual support team - Zendesk](https://www.zendesk.com/blog/successfully-build-manage-virtual-teams/): This guide includes valuable suggestions for how managers can hire agents with the best skill set for remote employment, and set their virtual team up for success.
- [Successfully build and manage a virtual customer service team](https://www.zendesk.com/blog/successfully-building-managing-virtual-team/): This Relate Leadership Guide provides best practices for hiring and managing a virtual team of customer service representatives.
- [Suggestive selling definition and techniques (2026 sales guide)](https://www.zendesk.com/blog/suggestive-selling/): Suggestive selling is a tactic where reps recommend additional products or services that can help prospects. Here's how to go about it.
- [Upgrade your Suite: Introducing Suite Ready partners](https://www.zendesk.com/blog/suiteready/): Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike.
- [Go beyond support: Top 5 use cases for an open CRM platform](https://www.zendesk.com/blog/sunshine-platform-use-cases/): It’s not enough to just have customer data—a business also needs to be able to use it to create better customer experiences.
- [Sunshine&#x2122; technical guide](https://www.zendesk.com/blog/sunshine-technical-guide/): Learn how to connect your customer data to create seamless, more personalized customer experiences.
- [Why support advocates should never fear the banana](https://www.zendesk.com/blog/support-advocates-never-fear-banana/): Robin Frerichs is in the unique position of supporting Zendesk support agents, building a bridge between customer experience and the advocate experience.
- [Top 3 complaints from customer support agents](https://www.zendesk.com/blog/support-agent-complaints/): We all have our fair share of job-related woes. Unfortunately, a recent Gateway Research report found that support agents have their fair share
- [Support and Chat](https://www.zendesk.com/blog/support-chat/): Learn how Support and Chat can be used together to create and effortless, cohesive experience for your customers.
- [20+ phone customer service & etiquette tips for 2026](https://www.zendesk.com/blog/support-customers-phone/): Learn how to deliver great phone customer service with proven tips to improve calls, build trust, and increase customer satisfaction.
- [Be ready for anything: support forecasting and scheduling](https://www.zendesk.com/blog/support-forecasting-and-scheduling/): Good support teams can meet the everyday challenges. Great ones use support forecasting to predict future scenarios and build for them.
- [Support leader or data analyst? Why data analysis is an essential CX skill](https://www.zendesk.com/blog/support-leader-data-analyst-data-analysis-essential-new-skill/): Today with sophisticated CRM systems and data visualization, companies that invest in modern analytics technology have the ability to create data sets that leaders can use to make real-time decisions. See why data analysis is an essential CX skill for support leaders.
- [How to support your remote team's mental health](https://www.zendesk.com/blog/support-remote-teams-mental-health/): Your best right now might not look like your best normally does, and that’s okay. As a manager, see how you can support your remote team's mental health now more than ever before.
- [How your support team can nurture your community](https://www.zendesk.com/blog/support-team-can-nurture-community/): As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience.
- [Is your customer support team ready this holiday season?](https://www.zendesk.com/blog/support-team-ready-holidays/): Don’t leave your customers on hold this holiday season. With the gift of fast, friendly service, you can help them get back to the things that matter most.
- [10 chat handling skills live chat agents need](https://www.zendesk.com/blog/support-tips-for-multiple-chats/): Customers love live chat, and companies love its efficiency. These 10 tips will help agents handle multiple chats without sacrificing quality.
- [11 support tools every customer service team should have](https://www.zendesk.com/blog/support-tools/): Customer experience management is about providing consistent service. Here's our expert advice on how to do that.
- [Support your support with self-service](https://www.zendesk.com/blog/support-your-support-with-self-service/): A great self-service experience can boost customer satisfaction, reduce support costs, and increase internal agent engagement.
- [Supporting your customers starts with supporting your agents](https://www.zendesk.com/blog/supporting-customers-starts-supporting-agents/): With customer engagement at record highs, 70% of agents report feeling overwhelmed. Here’s why investments in your employees benefit your customers, too.
- [Survey reveals that the agent experience should drive tool adoption](https://www.zendesk.com/blog/survey-reveals-agent-experience-drive-tool-adoption/): Companies that want to create a fantastic customer experience need to shift their attention to creating a fantastic rep experience. This eBook from Gartner reveals that the agent experience should drive tool adoption.
- [The sweet sound(s) of productivity](https://www.zendesk.com/blog/sweet-sounds-productivity/): The wrong sound can pull us out of a deep focus while the right sounds can help us enter that elusive flow state where we can rapidly churn through our work. Check out the science behind the sweet sounds of productivity.
- [When the benefits of switching software outweigh the costs](https://www.zendesk.com/blog/switching-software-costs/): We highlighted three of the common costs of switching software solutions and on how Zendesk eases that financial burden.
- [Report: IT leaders tackle new challenges with security, AI, and CX](https://www.zendesk.com/blog/tackle-new-challenges-it-report/): The Zendesk IT report surveyed 1,200 IT leaders about AI, data privacy, and CX strategies
- [Introducing tailored staffing parameters by channel type](https://www.zendesk.com/blog/tailored-staffing-parameters-by-channel/)
- [Tailscale’s $113M success with Avery Pennarun](https://www.zendesk.com/blog/tailscale-avery-pennarun/): On this episode of Zendesk's Sit Down Startup podcast, Tailscale’s Avery Pennarun shares insights on building a product customers love–not just like.
- [Transform your CX and overcome economic downturn with AI](https://www.zendesk.com/blog/take-action-during-an-economic-slowdown/): A guide for CX leaders to successfully adapt AI to their customer service when facing uncertainty.
- [Take care of yourself, your team, and your customer—in that order](https://www.zendesk.com/blog/take-care-of-yourself-your-team-and-your-customer/): Anger shows that a customer is engaged, and when they reach out, they’re giving you a chance to fix things. When you take care of your customer, you are also taking care of your business.
- [Take Zendesk on the Go with Windows Phone](https://www.zendesk.com/blog/take-zendesk-on-the-go-with-windows-phone/)
- [Taking big swings is in leader Sangeetha Rai’s DNA](https://www.zendesk.com/blog/taking-big-swings-sangeetha-rai/): Meet Sangeetha Rai. Once an outsider, she now has the power to bring this organization of disparate teams and individuals together to provide cohesive and exemplary customer service.
- [Vend's Talei Wood: On rising up and bringing others along with her](https://www.zendesk.com/blog/talei-wood/): Talei Wood had a job that was fun and exciting, but it wasn’t very meaningful to her. She wanted a job that made an impact, so she made the choice to pivot.
- [Talking about mental health at work, now part of the employee experience](https://www.zendesk.com/blog/talking-about-mental-health-at-work/): Companies have everything to gain from beginning to approach the issue of mental health as a cultural imperative. See why talking about mental health is now part of the employee experience.
- [Talking Customer Engagement, Business, and APIs with Robert Scoble](https://www.zendesk.com/blog/talking-customer-support-business-and-apis-with-robert-scoble/)
- [Introducing Textback, born in our hackathon](https://www.zendesk.com/blog/talks-new-text-feature-born-hackathon/): Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. This feature was born in our annual hackathon.
- [Tap into the right self-service analytics to measure success](https://www.zendesk.com/blog/tap-right-self-service-analytics-measure-success/): If you're unsure how knowledge management is moving the needle on customer support, let self-service analytics be your guide as you plan for the future.
- [Tasks have arrived](https://www.zendesk.com/blog/tasks-has-arriv/)
- [20 remote team-building activities teams love in 2026](https://www.zendesk.com/blog/team-building-activities-remote-teams/): Bring remote employees closer with 20 engaging team-building activities designed to build trust, improve culture, and keep teams connected.
- [21 ways to improve team productivity](https://www.zendesk.com/blog/team-productivity/): Team productivity is the number of projects or tasks your team can accomplish. Learn how to improve team productivity with these 21 tips.
- [Collect them all—team stickers](https://www.zendesk.com/blog/team-stickers/): Celebrate your support agents' superpowers by looking for ways as a community to notice their gifts and appreciate them.
- [How tech companies are using AI to control costs amidst "year of efficiency"](https://www.zendesk.com/blog/tech-companies-control-costs-ai/): Find out how leading tech and SaaS companies are using AI to reduce customer service costs and increase productivity.
- [What is tech sales & how to break into it?](https://www.zendesk.com/blog/tech-sales/): Discover what tech sales means today, how SaaS sales works, and the essential skills and steps to break into this fast-growing industry.
- [How tech scale-ups can improve customer experience using data](https://www.zendesk.com/blog/tech-scale-ups-data/): When contact data is accurate and automatically shared between GTM teams, you can provide a better customer experience—here’s how.
- [(Tech) stack ‘em up: Tap into apps on the Zendesk Marketplace to give customers a helping hand](https://www.zendesk.com/blog/tech-stack-apps-zendesk-marketplace/): Establishing the right tech stack is crucial to a company’s success. Here are the top integrations you need to know about.
- [What is technical debt and how to manage it effectively](https://www.zendesk.com/blog/technical-debt/): Find out how to identify, track, and reduce technical debt while keeping your software scalable, stable, and easy to maintain.
- [Do you really need a technical writer? | Zendesk](https://www.zendesk.com/blog/technical-writer-knowledge-base/): Building an effective knowledge base is a long-term commitment. Our guide helps determine if you need the skills of an experienced technical writer.
- [As technology advances, we question what it means to be human](https://www.zendesk.com/blog/technology-advances-question-means-human/): What does it mean to be human? The answers are endless. As technology prepares to advance beyond what many of us can fully comprehend, it's important to take a moment and reflect.
- [Our technology is only as empathetic as we are](https://www.zendesk.com/blog/technology-empathetic/): It's hard to build empathetic technology and avoid programming bias into your AI. But many in the tech world want to ensure that VR, AR, and AI are used far more consciously and empathetically in the future.
- [Text Support: Get it Right the First Time](https://www.zendesk.com/blog/text-support-get-right-first-time/): Including text support as part of your multichannel strategy is a great way to provide better customer experiences and differentiate your service
- [Ticket deflection: Enhance your self-service with AI](https://www.zendesk.com/blog/ticket-deflection-currency-self-service/): Learn about ticket deflection and how it helps customers resolve their issues with self-service options, reducing ticket volume.
- [Ticket Forms in Zendesk Support](https://www.zendesk.com/blog/ticket-forms-zendesk-support/): Ticket Forms in Zendesk Support help you gather specific information from customers so you can provide them with a more tailored experience.
- [Community Tip: Set up Zendesk ticket threshold notifications for email and Slack](https://www.zendesk.com/blog/ticket-threshold-notifications-for-email-and-slack/): A step-by-step guide to setting up custom Zendesk ticket threshold notifications for Slack or email with Workato, to simplify your job and keep you on-task.
- [9 ticketing system tips for outstanding customer service](https://www.zendesk.com/blog/ticketing-system-tips/): Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency.
- [What is a ticketing system? (+3 ways companies use them)](https://www.zendesk.com/blog/ticketing-system/): Ticketing systems manage support tickets, improve agent productivity, and boost customer satisfaction. See how other companies use them.
- [How a ticketing tool helps SMBs scale with growth](https://www.zendesk.com/blog/ticketing-tool-smbs/): A ticketing tool can help growing businesses scale their customer service efforts, pivot to meet new challenges, and make the most of their resources.
- [What is tier 0 customer support?](https://www.zendesk.com/blog/tier-0-customer-support/): Tier 0 customer support is a great way to help your customers help themselves.
- [Using TikTok for customer service: 4 brand examples + takeaways](https://www.zendesk.com/blog/tiktok-for-customer-service/): Take a look at how four prominent brands are using TikTok to boost their CX.
- [Is it time for your startup to form a customer advisory board?](https://www.zendesk.com/blog/time-startup-form-customer-advisory-board/): A customer advisory board has a focused, strategic reason for existing. Startups at all stages should have in the back of their minds that the moment will one day be right for a customer advisory board.
- [Time to tackle your ticket backlog](https://www.zendesk.com/blog/time-tackle-ticket-backlog/): A huge ticket backlog can be an intimidating prospect for any customer service team. Our Zendesk support team shares a few tips on how to tackle it.
- [Time to team up: Zendesk’s new partner program](https://www.zendesk.com/blog/time-team-zendesks-new-partner-program/): Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences.
- [Is it time to redefine wellness in the workplace?](https://www.zendesk.com/blog/time-to-redefine-wellness-in-the-workplace/): What good are all-day team-building offsites to learn how to roll sushi if they result in all-nighters to make up the work? It might be time to redefine wellness in the workplace.
- [We're more connected than we realize; it's time to rethink how we do business](https://www.zendesk.com/blog/time-to-rethink-business/): We don't always see how connected we are to people we may rarely encounter or think about. But we're more connected than we realize—it's time to rethink how we do business.
- [Why time tracking is better for agents than managers–contrary to popular belief](https://www.zendesk.com/blog/time-tracking-better-for-agents/)
- [Tip of the Week: Add a Custom Header to Your Support Emails](https://www.zendesk.com/blog/tip-of-the-week-add-a-custom-header-to-your-support-emails/)
- [Tip of the Week: Agent Collision Detection - Zendesk](https://www.zendesk.com/blog/tip-of-the-week-agent-collision-detection/): Agent collision detection is a feature that alerts your agents when another agent is viewing and possibly updating the same ticket
- [Tip of the Week: Auto-assigning Tickets](https://www.zendesk.com/blog/tip-of-the-week-auto-assigning-tickets/)
- [Tip of the Week: Automatic Ticket Tagging](https://www.zendesk.com/blog/tip-of-the-week-automatic-ticket-tagging/)
- [Tip of the Week: Automations vs. Triggers – When To Use What](https://www.zendesk.com/blog/tip-of-the-week-automations-vs-triggers-when-to-use-what/)
- [Tip of the week: Building your change management process](https://www.zendesk.com/blog/tip-of-the-week-building-your-change-management-process/)
- [Tip of the Week: Calculate Your Average Resolution Time using CSV exports](https://www.zendesk.com/blog/tip-of-the-week-calculate-your-average-resolution-time-using-csv-exports/)
- [Tip of the Week: Improve Your Help Center with Dynamic Content](https://www.zendesk.com/blog/tip-of-the-week-dynamic-content/): In this Zendesk tip of the week, learn how Dynamic Content can help you change the design of your Help Center based on your customer's langauge
- [Tip of the week: Escalating tickets](https://www.zendesk.com/blog/tip-of-the-week-escalating-tickets/)
- [Tip of the Week: Make Your Email Look More Like Email - Zendesk](https://www.zendesk.com/blog/tip-of-the-week-improve-email/): Want to send Zendesk emails without any extra formatting? The latest tip of the week will show you how!
- [Tip of the Week: Nesting Fields](https://www.zendesk.com/blog/tip-of-the-week-nesting-fields/)
- [Tip of the Week: Organize Incoming Tickets with Multiple Email Addresses](https://www.zendesk.com/blog/tip-of-the-week-organize-incoming-support-requests-with-multiple-email-addresses/)
- [Tip of the Week: Email Support for Two Different Products](https://www.zendesk.com/blog/tip-of-the-week-provide-email-support-for-two-different-products-with-one-zendesk/)
- [Tip of the Week: Queue Management in Zendesk](https://www.zendesk.com/blog/tip-of-the-week-queue-management-in-zendesk/)
- [Tip of the week: Keeping an eye on high-priority customers](https://www.zendesk.com/blog/tip-week-finding-high-priority-customers/)
- [Tip of the week: A guide to Help Center for Web Portal users](https://www.zendesk.com/blog/tip-week-guide-help-center-web-portal-users/): This Zendesk Tip of the Week will help you transition from Web Portal to Help Center including: the different UIs, settings, and access for Help Center.
- [Tip of the week: Markdown embedded images - Zendesk](https://www.zendesk.com/blog/tip-week-markdown-embedded-images/): If you aren't yet using a rich text editor in your Zendesk but you still want to embed images, this tip on markdown embedded images is for you.
- [Tip of the Week: Tips on Zendesk Voice from Zendesk Support](https://www.zendesk.com/blog/tip-week-phone-support-best-practices/)
- [3 essential customer service tips that SaaS startups need to know](https://www.zendesk.com/blog/tips-for-saas-startups/): Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.
- [Tips to working across time zones - Relate by Zendesk](https://www.zendesk.com/blog/tips-for-working-across-time-zones/): Don't get trapped in time zone hell—working across time zones can be tricky, but here are 15 tried and true tips to make it easier.
- [3 tips for improving your IT service desk](https://www.zendesk.com/blog/tips-improve-it-service-desk/): Get ideas on how to improve your IT service desk so you create a support loop that benefits the entire company—and your customers.
- [Tips - How to Provide Great Facebook Customer Service](https://www.zendesk.com/blog/tips-providing-great-customer-service-facebook/)
- [10 tips for providing great customer service on Twitter](https://www.zendesk.com/blog/tips-providing-great-customer-service-twitter/): Start delivering efficient and memorable customer service on Twitter with these top tips.
- [What is a tire kicker? 8 types and tips to identify & convert them](https://www.zendesk.com/blog/tire-kicker/): Time is money—don’t let tire kickers take either from your sales team. Learn how to spot and convert the trickiest prospects in the industry.
- [’Tis the season for December integrations](https://www.zendesk.com/blog/tis-the-season-for-december-integrations/): New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
- [To whom am I speaking?](https://www.zendesk.com/blog/to-whom-am-i-speaking/)
- [AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service](https://www.zendesk.com/blog/tom-eggemeier-podcast/): With insights from Covington, Kentucky all the way to Paris, France, Tom Eggemeier tells us what he really means when he talks about the intelligent heart of customer experience
- [Access Zendesk using your Google and Facebook logins](https://www.zendesk.com/blog/too-many-passwords-access-zendesk-using-your-google-and-facebook-logins/)
- [17 Help desk & service desk metrics to measure performance](https://www.zendesk.com/blog/top-10-help-desk-metrics/): Discover the top 17 help desk metrics to track for better support performance. Drive performance, improve support efficiency, and elevate customer satisfaction.
- [Innovate, explore and onboard with a sandbox](https://www.zendesk.com/blog/top-3-benefits-sandbox/): Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.
- [The top 3 challenges facing direct to consumer retailers (D2C)](https://www.zendesk.com/blog/top-3-challenges-facing-direct-consumer-retailers-d2c/): Direct-to-consumer businesses have evolved a specific set of needs as they scale and continue to innovate. Here's how Zendesk helps solve key challenges.
- [On hold no more: top 5 benefits of a callback service](https://www.zendesk.com/blog/top-5-benefits-callback-from-queue/): No one likes to be put on hold. But the good news is that a callback service ensures that your customers don’t have to be put on hold if they don’t want to
- [6 contact center trends to watch](https://www.zendesk.com/blog/top-contact-center-trends/): Learn about some of the top contact center trends to prepare your customer service team for this year and beyond.
- [Advantages of CRM: 10 top benefits for your team](https://www.zendesk.com/blog/top-crm-benefits-sales-support-teams/): There are many advantages of CRM for sales and support teams alike. Discover the benefits of customer relationship management that impact each user.
- [Top customer experience podcasts](https://www.zendesk.com/blog/top-customer-experience-podcasts/): Check out the top 35 customer experience podcasts for the latest trends, tips, and strategies in customer experience.
- [Top 35 customer service and support podcasts for 2026](https://www.zendesk.com/blog/top-customer-service-podcasts/): Explore the top 35 customer service podcasts—get to know the latest trends, tips, and strategies in customer support.
- [Top priorities for IT in the new normal](https://www.zendesk.com/blog/top-priorities-new-normal/): The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader.
- [Top 5 reasons Salesforce customers are switching to Zendesk](https://www.zendesk.com/blog/top-reasons-salesforce-customers-are-switching-to-zendesk/)
- [The top 5 Sparkly apps every Zendesk user needs](https://www.zendesk.com/blog/top-sparkly-apps-zendesk/)
- [Forrester Consulting TEI study evaluates the ROI of Zendesk](https://www.zendesk.com/blog/total-economic-impact-of-zendesk/)
- [What is total experience? Definition + strategies for success](https://www.zendesk.com/blog/total-experience/): A total experience (TX) strategy prioritizes CX, EX, and more, resulting in happier customers and productive employees. Implement TX with our tips.
- [Tough talk: the do’s and dont’s of connecting on LinkedIn - Relate by Zendesk](https://www.zendesk.com/blog/tough-talk-connecting-on-linkedin/): Social media has changed the way we network and apply for jobs. Connecting on LinkedIn the right way can expand your network and your opportunities.
- [How to write the I'm leaving my job email](https://www.zendesk.com/blog/tough-talk-leaving-my-job-email/): You aren't going to stay at your job forever. So when you do leave, what do you say in your I'm leaving my job email to colleagues?
- [Tough talk: telling a customer no](https://www.zendesk.com/blog/tough-talk-telling-a-customer-no/): Telling a customer no, is never easy, even when it is the right thing to say. Here, a customer service advocate shares tips on making the conversation better.
- [Tough talk: writing condolences for a coworker - Relate by Zendesk](https://www.zendesk.com/blog/tough-talk-writing-condolences/): Writing condolences isn’t easy, especially for a coworker, but don’t be so afraid of writing the wrong thing that you write nothing at all. If your message of condolence is sincere, it will provide genuine comfort.
- [Introducing the newest way to keep track of your agents' activity](https://www.zendesk.com/blog/track-agents-activity/)
- [Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)](https://www.zendesk.com/blog/track-support-tickets-customer-service/)
- [How to track consumer behavior (and why you should)](https://www.zendesk.com/blog/tracking-and-predicting-consumer-behavior/): Learn why tracking consumer behavior is important and how you can collect this data to create better, more personalized customer experiences.
- [Beyond cookie butter: the secrets of Trader Joe’s customer experience](https://www.zendesk.com/blog/trader-joes-customer-experience/): Trader Joe's customers are extremely loyal & vocal. Episode 1 of the Repeat Customer podcast explores the grocery chain's customer service secrets.
- [What is transactional selling, and how does this approach work?](https://www.zendesk.com/blog/transactional-selling/): Read our guide to learn all about transactional selling: what it is, how it works, how it differs from other types of selling, and more.
- [Zendesk for Travel and Hospitality: Transform CX to deliver 5-star service](https://www.zendesk.com/blog/transform-cx-deliver-5-star-service/)
- [Transformative benefits of Zendesk AI for your service operations](https://www.zendesk.com/blog/transformative-benefits-of-zendesk-ai-for-your-service-operations/): In collaboration with Nucleus Research, discover how implementing Zendesk AI will help you improve your customer service operations.
- [Transforming your customer service in 4 steps](https://www.zendesk.com/blog/transforming-customer-service-four-steps/): What are the keys to transforming your customer service operation? It could be the literal million-dollar question. Follow this four-step guide to transforming your customer service operations.
- [Transforming the customer service landscape with generative AI](https://www.zendesk.com/blog/transforming-customer-service-generative-ai/): Learn how generative AI could be the key to unlocking new levels of agent efficiency and enriched customer experiences.
- [Transitioning to a remote workforce](https://www.zendesk.com/blog/transitioning-remote-workforce/): We've assembled some of our own best practices to working virtually. The goal: to ensure your customers continue to get the best possible experiences while safeguarding the well-being of your workers
- [Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity](https://www.zendesk.com/blog/translating-iconic-experiences-to-a-digital-space-podcast/): Aesop's Carine McGinnity explains how the luxury skin retailer is working to bring its iconic in-store experiences online.
- [True Stories of Customer Service ROI](https://www.zendesk.com/blog/true-stories-customer-service-roi/): The connection between providing great customer service and future revenue is more established than you might think
- [Finding your product-market fit: Insights from Trulia and Virta Health Founder Sami Inkinen](https://www.zendesk.com/blog/trulia-virta-health-sami-inkinen/)
- [Why “valuation is B.S.” to Truora founder Daniel Bilbao](https://www.zendesk.com/blog/truora-daniel-bilbao/): A startups jack of all trades, Bilbao talks sales, hiring, fundraising, and more on the Sit Down Startup podcast.
- [The trust economy and why it’s okay to get a bad rating](https://www.zendesk.com/blog/trust-economy-okay-get-bad-rating/): Peer-to-peer-based services harness the power of technology to build millions of real human connections. See why, in the trust economy, it's okay to get a bad rating.
- [If you want customers to trust you, trust your agents to make them happy](https://www.zendesk.com/blog/trust-your-agents/): An empowered customer service team is more likely to build positive customer relationships when they have the autonomy to react quickly and effectively. Trust your agents to make your customers happy.
- [Trustpilot goes all in on self-service and gets results](https://www.zendesk.com/blog/trustpilot-self-service/): By embracing self-service content, Trustpilot has been empowered to create modern customer experiences while scaling wisely.
- [Turn complainers into brand advocates. Find the love.](https://www.zendesk.com/blog/turn-complainers-into-brand-advocates/): Turn complainers into brand advocates. When complaints are handled to our satisfaction, we actually become more loyal than we were before we had the problem.
- [How to turn customers into brand evangelists: a customer experience guide to the promoter economy](https://www.zendesk.com/blog/turn-customers-brand-evangelists/): Happy, satisfied customers help to build brands, establish trust, and connect businesses to new customers. Learn how to turn them into your brand evangelists.
- [Turning CX into a competitive advantage for SMBs](https://www.zendesk.com/blog/turning-cx-into-competitive-advantage-smbs/)
- [What can happen when tutorials are woven into the customer experience](https://www.zendesk.com/blog/tutorials-customer-experience/)
- [10 types of customer service you should know](https://www.zendesk.com/blog/types-of-customer-service/): There are several ways you can support and delight your customers. Learn about the 10 types of customer service in our guide.
- [12 types of customers + how to support them](https://www.zendesk.com/blog/types-of-customers/): Customers come with different needs and motivations. Learn about the 12 types of customers so you can hit your acquisition and CX goals.
- [Types of help desk software](https://www.zendesk.com/blog/types-of-help-desks/): Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk
- [The different types of sales | A complete guide](https://www.zendesk.com/blog/types-of-sales/): Navigating sales is more than just understanding tactics. Learn the different types of sales and key sales jobs so you’re better prepared to close deals.
- [What is a call center? Definition, types, and how they work](https://www.zendesk.com/blog/ultimate-guide-call-centers/): A call center is a team of customer service agents who manage inbound and outbound calls in a central location or remotely.
- [The ultimate guide to cloud computing for customer service teams](https://www.zendesk.com/blog/ultimate-guide-cloud-computing-customer-service-teams/): Use this ultimate guide to learn the benefits of cloud computing for support teams, and how to get your team online.
- [The ultimate guide to customer relationship management](https://www.zendesk.com/blog/ultimate-guide-customer-relationship-management/): Discover what customer relationship management actually is, why it’s important, how to select the best CRM software, and more
- [Retail customer experience guide for 2026: Tips + strategies](https://www.zendesk.com/blog/ultimate-guide-cx-retail/): From personalized service to seamless checkout, create an exceptional customer experience in retail. Learn how to improve your strategy and boost loyalty today.
- [The ultimate lead nurturing guide for 2026 (strategy & statistics)](https://www.zendesk.com/blog/ultimate-guide-lead-nurturing/): Today’s consumers have plenty of options to choose from. Use smart lead nurturing strategies to ensure your brand stands out.
- [The ultimate guide to sales email automation](https://www.zendesk.com/blog/ultimate-guide-sales-email-automation/): With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
- [The Ultimate Guide to Agile Sales Management](https://www.zendesk.com/blog/ultimate-guide-to-agile-sales-management-2/): Discover agile sales development principles that can be applied to empower reps, improve team performance and navigate key trends.
- [The ultimate guide to agile sales management](https://www.zendesk.com/blog/ultimate-guide-to-agile-sales-management/): Discover agile sales development principles that can be applied to empower reps, improve team performance and navigate key trends
- [The ultimate guide to improve your service efficiency with Zendesk AI](https://www.zendesk.com/blog/ultimate-guide-zendesk-ai/)
- [The ultimate lead qualification checklist in just 5 questions](https://www.zendesk.com/blog/ultimate-lead-qualification-checklist-just-5-questions/): With a lead qualification checklist, your organization has a tool for staying aligned, organized, and accurate when it comes to evaluating prospects.
- [4 tips for creating the ultimate sales follow up strategy](https://www.zendesk.com/blog/ultimate-sales-follow-up-strategy/): Don't let daily stumbling blocks like a messy CRM, poor lead quality, and lack of personal connections prevent sales follow up success.
- [In an uncertain world, knowledge is power](https://www.zendesk.com/blog/uncertain-world-knowledge-management/): Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.
- [Understanding bot abilities—and limitations](https://www.zendesk.com/blog/understanding-bot-abilities-limitations/): The humans writing scripts and engineering bot handovers still hold the keys to customer service. Why? The answer is three-fold.
- [What is a Customer Engagement Platform? Top Platform Features 2026](https://www.zendesk.com/blog/understanding-customer-engagement-platforms/): Customer engagement models and tools can help your business manage complex customer relationships and improve customer sales, retention, and satisfaction.
- [Enterprise chatbots: Why and how to use them for support](https://www.zendesk.com/blog/understanding-enterprise-chatbots/): Learn the enterprise chatbot best practices that can empower your customers while saving your agents 240 hours a month.
- [The unexpected customer service hero—we all have one | Relate by Zendesk](https://www.zendesk.com/blog/unexpected-customer-service-hero-one/): But often it’s the people in customer service roles who are making an impact on a daily basis, removing small obstacles from our paths.
- [Unexpected and exceptional customer experiences, moment by moment](https://www.zendesk.com/blog/unexpected-exceptional-customer-experiences/): A single moment can make or break a customer experience. Learn to harness the power of a moment to create unexpected and exceptional customer experiences.
- [Unlock personalized service at scale with a unified customer view](https://www.zendesk.com/blog/unified-customer-view/): Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and artificial intelligence (AI) in Zendesk.
- [What is a unique selling proposition? USP examples and definition](https://www.zendesk.com/blog/unique-selling-proposition/): A USP, or unique selling proposition, is what elevates you over your competition. Here's what you need to know to write the best one possible.
- [Supporting mobile gamers where they are, in the apps they love](https://www.zendesk.com/blog/unity-zendesk-partnership/): Unity and Zendesk partner for uninterrupted customer support in mobile games
- [Unlearning' as the latest must-have skill for any startup CEO](https://www.zendesk.com/blog/unlearning-latest-must-skill-startup-ceo/): Success requires every startup to unlock growth, but growth causes the company to change. Take a look at the different stages of leadership required for a successful startup, and see why 'unlearning' is a must-have skill for any startup CEO.
- [Unlimited support: How Vimeo's dedicated support engineer Zena Hirsch uplevels operations](https://www.zendesk.com/blog/unlimited-support-vimeos-dedicated-support-engineer-zena-hirsch-uplevels-operations/): Many support leaders pine for access to engineers who can build bespoke solutions. Then, there are those, like Zena Hirsch, who become the engineer they know their team needs.
- [How to unlock growth with the Zendesk Suite](https://www.zendesk.com/blog/unlock-growth-suite/): Customer experience is the new driver of business growth. Set your team up for success with the Zendesk Suite.
- [Unlock intelligent CX alongside the best in the business](https://www.zendesk.com/blog/unlock-intelligent-cx-alongside-the-best-in-business/): Zendesk Relate, our annual flagship conference, returns this May to San Francisco. Register to be the first to hear our big, exciting product announcements, to gain an inspiring peek into the future of CX, and hear some real-life success stories.
- [Unlock the future of work with AI-driven insights](https://www.zendesk.com/blog/unlock-the-future-of-work-with-ai-driven-insights/): Discover key findings from 800+ HR and IT leaders across 17 countries on how AI is transforming workplace experiences.
- [Unlocking the potential for new customer experiences with 5G](https://www.zendesk.com/blog/unlocking-potential-new-customer-experiences-5g/): The beauty of 5G isn’t that we can do the same stuff faster; it’s that we’re no longer constrained by the limits of the old 4G network. See how 5G customer experiences may drive customer expectations to a whole new level.
- [Privacy Shield Invalidation and Zendesk’s Practices](https://www.zendesk.com/blog/update-privacy-shield-invalidation-european-court-justice/)
- [Updates to our Terms of Service and Privacy Policy](https://www.zendesk.com/blog/updates-terms-service-privacy-policy/): In an effort to continually improve our experience with you, our customer, we have implemented some updates to our terms and policies.
- [Switching from live chat to messaging](https://www.zendesk.com/blog/upgrading-chat-to-messaging/): We're here to help you integrate messaging into your support strategy. Check out these key considerations before getting started — your customers will thank you
- [How to upsell: Tips and tricks from the pros](https://www.zendesk.com/blog/upsell-tips/): Learn the do’s and don’ts of upselling, with practical advice from a Zendesk sales expert.
- [What is cross-selling? The complete guide (+ examples)](https://www.zendesk.com/blog/upselling-and-cross-selling-strategy/): Cross-selling is the act of selling an additional product or service to an existing customer. Learn about this tactic to boost your bottom line.
- [How 'upstream leaders' can unlock the power of preventative thinking](https://www.zendesk.com/blog/upstream-leadership-leads-to-preventative-thinking/): In the course of our normal everyday working and living, it’s worth considering how we can benefit from hitting pause and asking some targeted questions. Check out how 'upstream leaders' can unlock the power of preventative thinking.
- [Urban Alchemy uses Zendesk to help heal homeless communities](https://www.zendesk.com/blog/urban-alchemy-tech-for-good/)
- [How 5 top brands use customer feedback to drive agent performance](https://www.zendesk.com/blog/use-customer-feedback-drive-agent-performance/): When companies use feedback to drive the customer experience forward, everybody wins. Explore how five best-in-class brands are using customer feedback to deliver an exceptional customer experience.
- [34 customer service email templates + best practices](https://www.zendesk.com/blog/use-customer-service-email-templates-save-time/): Get 34 ready-to-use customer service email templates and best practices to reply faster, stay consistent, and improve customer satisfaction.
- [How to use emotional data to build customer loyalty](https://www.zendesk.com/blog/use-emotional-data-create-loyal-customers/): In a world of information overload, your customers are faced with an endless number of decisions every day. Here are a few tips for using emotional data to build customer loyalty
- [Leaders, use empathetic language when talking to remote workers](https://www.zendesk.com/blog/use-empathetic-language-when-talking-to-remote-workers/): Leaders need to use more empathetic language when talking to remote workers. Choose your words with care and build better and lasting employee engagement.
- [How to use Facebook chatbots to improve customer service](https://www.zendesk.com/blog/use-facebook-chatbots-improve-customer-service/): Facebook chatbots can help you up your game on Messenger and provide outstanding customer service. Here’s how.
- [How to use Facebook Messenger for customer service](https://www.zendesk.com/blog/use-facebook-messenger-customer-service/): Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.
- [Use group messaging to deliver great customer experience](https://www.zendesk.com/blog/use-group-messaging-deliver-great-customer-experiences/): Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
- [Why you should use historical data to automate inquiries](https://www.zendesk.com/blog/use-historical-data-automate-inquiries/): Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.
- [Use your IoT data to create a better customer experience](https://www.zendesk.com/blog/use-iot-data-create-better-customer-experience/): Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences.
- [Use these maps to find great apps](https://www.zendesk.com/blog/use-maps-find-great-apps/): A new month means new Zendesk integrations
- [Customer Service Phone Screen Interview Tips - Zendesk](https://www.zendesk.com/blog/use-phone-pictures-lunch-tips-screening-job-candidates/): There are five crucial traits to a candidate should provide in a customer service job interview on the phone. Learn more!
- [How to use sales psychology to increase lead conversion rates](https://www.zendesk.com/blog/use-sales-psychology-increase-lead-conversion-rates/): To increase your lead conversion rate, you need to understand how consumer biases play out in day-to-day sales interactions, along with how to spin them in your favor
- [The new face of user groups—and 3 reasons to consider joining](https://www.zendesk.com/blog/user-groups/): User groups help to build upon your professional profile, network, and leadership skills. Learn about new user groups launching at Zendesk.
- [Using AI for better self-service](https://www.zendesk.com/blog/using-ai-better-self-service/): This latest eBook, “Using AI for better self-service”, delves into how artificial intelligence can enhance self-service offerings for customer service. Chatbots, virtual customer assistants, and creating a better knowledge base can all be done with Zendesk's AI tools.
- [Sales pipeline management 101: What it is and best practices](https://www.zendesk.com/blog/using-crm-sales-pipeline-management/): Learn how a CRM can help streamline your sales pipeline management process.
- [Beyond the bubble: How 3 brands are using live chat differently](https://www.zendesk.com/blog/using-live-chat/): Learn how to turn browsers into buyers with live chat best practices. See how brands are evolving their live chat strategy.
- [Using a smart knowledge base to unlock agent potential](https://www.zendesk.com/blog/using-smart-knowledge-base-unlock-agent-potential/): Arm your agents with a smart knowledge base to help them become more efficient, more effective, and enjoy higher levels of satisfaction.
- [The three most common UX mistakes CRMs make (and how to avoid them)](https://www.zendesk.com/blog/ux-mistakes-crms-make/): If your CRM is not a value-add to your reps, they won't use it. Here’s are some of the most common UX mistakes CRM platforms make, and how to correct them.
- [Value chain analysis: Definition, examples, types, and more](https://www.zendesk.com/blog/value-chain-analysis/): Value chain analysis (VCA) allows you to increase your company’s profit margin through deep-level understanding of its inner workings.
- [Value chain: Definition, examples, and guide](https://www.zendesk.com/blog/value-chain/): A value chain provides tools to maximize your company’s value and profit margin by evaluating all business activities. Discover more about the value chain in this guide.
- [The value of hospitality, no matter what industry you're in](https://www.zendesk.com/blog/value-of-hospitality/): The value of hospitality can help your business by creating more loyal customers, no matter what industry you are in.
- [Value selling framework & methodology for 2026](https://www.zendesk.com/blog/value-selling/): Value selling is a sales technique that shows prospects how a product or service can solve their problems. Here’s how to do it right.
- [Values versus reality: surprising gaps in customer service](https://www.zendesk.com/blog/values-vs-reality-surprising-gaps-customer-service/): We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering
- [The vast unexplored possibility of data visualization](https://www.zendesk.com/blog/vast-unexplored-possibility-data-visualization/): The future of data visualization is incredibly exciting. It is the ability to reveal insights that makes data visualization so important to scientists, businesses, governments, and organizations.
- [Verimatrix uses Zendesk Support to optimize their customer service operations](https://www.zendesk.com/blog/verimatrix-zendesk-support-optimize-customer-service-operations/)
- [How video can enhance self-service](https://www.zendesk.com/blog/video-can-enhance-self-service/): The human brain processes video at astounding speeds. Try using it in your support pages.
- [Zendesk provides Vimeo with a flexible solution to easily scale customer support operations](https://www.zendesk.com/blog/vimeo-tei-spotlight/): Learn how Vimeo empowered agents with the tools they needed to enhance productivity and the customer experience.
- [How to start a virtual call center - Zendesk](https://www.zendesk.com/blog/virtual-call-center/): As more support teams go remote, learn the best way to build and manage a virtual call center.
- [Virtual events guide for startups](https://www.zendesk.com/blog/virtual-events-guide-startups/): Businesses and startups alike around the world are rethinking how they work and meet, as well as how they reach out to their customers.
- [Virtual leadership: Managing sales teams remotely](https://www.zendesk.com/blog/virtual-leadership-managing-sales-teams-remotely/): Going from the office to managing sales teams remotely creates a new set of challenges. Here’s how two remote sales managers have handled them.
- [Virtual selling: What success in virtual sales looks like](https://www.zendesk.com/blog/virtual-selling-success-virtual-sales-looks-like/): Buyers and sellers alike have become accustomed to a primarily virtual sales world. Here are the virtual selling techniques sales teams should master.
- [The vitals of virtual support teams](https://www.zendesk.com/blog/virtual-teams/)
- [Virtually Human founder Chris Ebeling: Building the horse before the track](https://www.zendesk.com/blog/virtually-chris-ebeling/): Don't wait until an idea is 100% baked if you believe in where it's going.
- [Voice support is as popular as ever. Here’s the newest way to manage customer service calls](https://www.zendesk.com/blog/voice-api/): Yes, technology has changed CX–but your customers still want to call. Manage inbound calls like it's 2023 with the Zendesk Voice API.
- [Elevate the quality of your customer support with Voice QA and QA for AI agents](https://www.zendesk.com/blog/voice-qa-and-qa-for-ai-agents/)
- [Volunteering your skill set can have some surprising benefits](https://www.zendesk.com/blog/volunteering-your-skill-set-surprising-benefits/): Volunteering within the local community often means becoming part of something bigger than yourself. Underneath that larger picture are a handful of reasons why volunteering your skill set offers a few selfish benefits–and why it's okay to feel good about that.
- [Vote 2020: Empower your employees to use their voices](https://www.zendesk.com/blog/vote-2020-empower-employees-to-use-their-voices/): Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.
- [How to show vulnerability at work](https://www.zendesk.com/blog/vulnerability-at-work/): Vulnerability is scary. Vulnerability at work is really scary. Dr. Brene Brown discloses how to be vulnerable, tell your own story, and get the feedback you need.
- [Improving operations through customer-centricity with Wine.com’s Addie Wallace](https://www.zendesk.com/blog/wallace-customer-centricity-podcast/): In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.
- [Want to provide great retail CX? Start with your employees](https://www.zendesk.com/blog/want-provide-great-retail-cx-start-employees/): Just as customers hold brands to higher standards of social, economic, and environmental responsibility, employees are doing the same. If you want to provide great retail CX, start with your employees.
- [3 ways community forums benefit businesses](https://www.zendesk.com/blog/ways-community-forums-benefit-businesses/): Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.
- [4 ways CX leaders are preparing for the future](https://www.zendesk.com/blog/ways-cx-leaders-prepare/)
- [What are data silos? Why they’re a problem and steps to fix them](https://www.zendesk.com/blog/ways-data-silos-impact-business-knock/): Data silos complicate customer service practices by preventing data from being easy to access. Learn more about data silos and how to fix them.
- [We shine when our customers shine](https://www.zendesk.com/blog/we-shine-when-our-customers-shine/)
- [We support the Asian American and Pacific Islander community](https://www.zendesk.com/blog/we-support-the-asian-american-and-pacific-islander-community/): Real change requires ongoing and continued action. Here are the steps we are and have been taking.
- [5 types of web self-service (and how to set them up)](https://www.zendesk.com/blog/web-self-service/): Web self-service is one of the most effective ways to support your customers. Learn 5 key types of self-service and how you can build them out.
- [Welcome BIME Analytics Team to the Zendesk Family](https://www.zendesk.com/blog/welcome-bime-analytics/)
- [Welcome to the integration station](https://www.zendesk.com/blog/welcome-integration-station/)
- [Welcome to your one-stop integration shop](https://www.zendesk.com/blog/welcome-one-stop-integration-shop/)
- [Outbound team: Welcome to the Zendesk family](https://www.zendesk.com/blog/welcome-outbound/): We’re happy to report another milestone in Zendesk’s journey to help companies better communicate with their customers
- [Welcome Sell apps to the Zendesk marketplace](https://www.zendesk.com/blog/welcome-sell-apps-zendesk-marketplace/): With nearly 1,000 apps available for Zendesk Support and Chat, the Marketplace allows support organizations to extend Zendesk products Today, we expand into new territory — the world of sales
- [Welcome Zopim](https://www.zendesk.com/blog/welcome-zopim/): We?re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is an easy-to-use, live chat software that we are thrilled to add to our family of products.
- [We're connected: four new integrations](https://www.zendesk.com/blog/were-connected-four-new-integrations/)
- [5 ways WFM for agents is great, explained by a former agent](https://www.zendesk.com/blog/wfm-for-agents/)
- [10 WFM pain points](https://www.zendesk.com/blog/wfm-pain-points/)
- [Optimizing service efficiency: A guide to Zendesk workforce engagement solutions](https://www.zendesk.com/blog/wfm-qa-guide/)
- [What are MQLs? Here’s everything you need to know](https://www.zendesk.com/blog/what-are-mqls/): Understanding your MQLs will help you get the most out of your marketing efforts. Learn what MQLs are, how to identify them, and ways to manage them.
- [The importance of friendly customer service: 6 tips from Zappos](https://www.zendesk.com/blog/what-does-friendliness-in-customer-service-mean/): Tony Hsieh, the former CEO of online shoe retailer Zappos, talks about what friendly customer service means and why it's so important.
- [What Does Support in "Real Time" Actually Mean](https://www.zendesk.com/blog/what-does-support-in-real-time-actually-mean/)
- [Communicating, collaborating, connecting: What I learned in my time as a Zendesk Partner](https://www.zendesk.com/blog/what-i-learned-as-a-zendesk-partner/)
- [What is a chatbot? Learn how AI enhances CX](https://www.zendesk.com/blog/what-is-a-chatbot/): Discover how chatbots work and how AI-driven bots reduce workload, respond faster, and improve customer experience at scale.
- [Customer relationship management software: What is a CRM database?](https://www.zendesk.com/blog/what-is-a-crm-database/): Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships.
- [What is a customer portal? A complete guide](https://www.zendesk.com/blog/what-is-a-customer-portal/): A customer portal can help you manage relationships with your customers. Learn more in our complete guide.
- [What is a support bot?](https://www.zendesk.com/blog/what-is-a-support-bot/): Support chatbots will not solve all problems magically, but they will increase your CS team's efficiency.
- [What is a support ticket? How service tickets work](https://www.zendesk.com/blog/what-is-a-support-ticket/): Customer service software uses tickets to track customer conversations. This guide explains how to define a support ticket and service ticket and how to track and measure their outcomes
- [What is a virtual agent?](https://www.zendesk.com/blog/what-is-a-virtual-agent/)
- [What is artificial intelligence (AI)? A complete guide](https://www.zendesk.com/blog/what-is-artificial-intelligence/): Artificial intelligence (AI) is a technology that empowers computers to perform human-like tasks. Learn more in our guide.
- [What is bad customer service? 5 examples of poor customer service](https://www.zendesk.com/blog/what-is-bad-customer-service/): Bad customer service can be fatal to your business. Learn how to recognize it and how to do better so you can protect your business and wow your buyers.
- [What is brand evangelism and how can you inspire it?](https://www.zendesk.com/blog/what-is-brand-evangelism/)
- [What is call center software?](https://www.zendesk.com/blog/what-is-call-center-software/): Call center software can help your agents meet customer expectations with minimal effort — thanks to automatic routing, performance insights, and more
- [What is customer acquisition? 9 strategies to acquire customers](https://www.zendesk.com/blog/what-is-customer-acquisition/): Customer acquisition combines sales, marketing, and more to get new customers on board
- [Ultimate guide to customer focus in 2026](https://www.zendesk.com/blog/what-is-customer-focus/): Customer focus can set your business apart from competitors. Follow our guide to build an effective customer focus strategy.
- [What is CX and how has it changed in 2026?](https://www.zendesk.com/blog/what-is-cx/): In 2026, CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.
- [What is digital employee experience? The complete guide](https://www.zendesk.com/blog/what-is-digital-employee-experience/): The digital employee experience is how employees interact with workplace technology, tools, and systems. Discover more with this complete guide.
- [What is employee service? A complete guide](https://www.zendesk.com/blog/what-is-employee-service/): Discover how employee service empowers your team with the support and resources they need to create a better work environment. Learn more in our guide.
- [What is incident management? Types and solutions explained](https://www.zendesk.com/blog/what-is-incident-management/): Learn how incident management minimizes downtime, reduces costs, and enforces human-centric customer and employee service.
- [What is ITIL? The ultimate guide to the IT Infrastructure Library](https://www.zendesk.com/blog/what-is-itil/): Information Technology Infrastructure Library (ITIL) is a system that helps companies balance IT services and business needs. Learn more.
- [What is ITSM? The ultimate IT service management guide](https://www.zendesk.com/blog/what-is-itsm/)
- [What is interactive voice response (IVR)? A complete guide](https://www.zendesk.com/blog/what-is-ivr/): Learn what IVR (interactive voice response) is and how it enables 24/7 self-service, routes calls more efficiently, and improves customer support.
- [What is natural language understanding (NLU)?](https://www.zendesk.com/blog/what-is-nlu/): Natural language understanding allows an AI model to process human speech. Here’s how NLU-powered artificial intelligence is improving customer experience.
- [What is omnichannel retail? Examples and trends - Zendesk](https://www.zendesk.com/blog/what-is-omnichannel-retail/): Omnichannel retail is a strategy that helps customers interact with brands on their preferred channels. Read about the benefits, examples, and trends.
- [IaaS vs PaaS vs SaaS: Examples and How To Choose](https://www.zendesk.com/blog/what-is-paas/): As companies shift toward cloud computing, more apps are being developed with Platform as a Service solutions. Learn how PaaS technology can work for you.
- [What is problem management? A complete guide](https://www.zendesk.com/blog/what-is-problem-management/): Problem management helps teams resolve IT problems and mitigate future outages. Learn more about this important ITSM strategy in our guide.
- [What is RCS messaging, and how can it improve CX?](https://www.zendesk.com/blog/what-is-rcs-messaging/): RCS messaging is changing the texting game. With advanced features, RCS presents new opportunities for support teams to engage customers.
- [Workforce planning: Definition, benefits, + best practices](https://www.zendesk.com/blog/what-is-workforce-planning/): Effective staffing doesn’t happen accidentally—it results from meticulous planning, forecasting, and analysis. Learn how workforce planning can help you increase team productivity.
- [What Shark Tank's Talbott Teas can teach us about selling](https://www.zendesk.com/blog/what-shark-tanks-talbott-teas-can-teach-us-about-selling/): While we may watch Shark Tank for entertainment value, the hit ABC show also provides an education on how to successfully sell your product to high-profile prospects in the Shark Tank Selling way.
- [“Thank you.” What to do with customer complaints.](https://www.zendesk.com/blog/what-to-do-with-negative-customer-feedback/): Saying 'thank you' might not be your first approach to negative customer feedback, but it might be the best. Think of customer complaints, or survey feedback, as help for you to provide a better customer experience. Use these tips on how to improve the way you use customer feedback to answer problems when they happen and proactively help customers.
- [Call center representative: What it is and what you need to know](https://www.zendesk.com/blog/what-to-know-before-becoming-call-center-representative/): Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.
- [What we expect in the expectation economy](https://www.zendesk.com/blog/what-we-expect-in-the-expectation-economy/): We expect every brand we interact with to deliver a high-quality, seamless experience. Welcome to the expectation economy.
- [What will we leave behind for the underrepresented in tech?](https://www.zendesk.com/blog/what-will-we-leave-behind-for-underrepresented-in-tech/): Diversity, equality, and inclusion are often heavily emphasized topics in the tech industry - and for good reason. Are we doing enough to improve the workplace experience for the future generations of underrepresented people in tech?
- [What’s a BPO call center, and what does it do?](https://www.zendesk.com/blog/whats-a-bpo-call-center/): A BPO call center is a team of outsourced agents who handle incoming and outgoing customer calls for other businesses.
- [The ultimate guide to WhatsApp Business](https://www.zendesk.com/blog/whatsapp-business/): Learn how global support teams are using WhatsApp Business to instantly serve customers.
- [When luxury customer service is no longer a luxury, but the norm](https://www.zendesk.com/blog/when-luxury-customer-service-is-the-norm/): Historically, luxury customer service was not the same thing as customer service. But these days, most customers want what they want, delivered almost the minute they want it, produced by a company that shares their values, and offered by someone who responds to their mood.
- [When the mid-life career crisis hits](https://www.zendesk.com/blog/when-the-mid-life-career-crisis-hits/): A mid-life crisis doesn't always mean a sports car or an affair. A mid-life career crisis is far more likely more many of us.
- [Which popular sales methodology is right for you?](https://www.zendesk.com/blog/which-popular-sales-methodology-is-right-for-you/): Figuring out which sales methodology is best for your business can be tricky. Here are some tips for finding the one that will work for you.
- [What is white space analysis? The ultimate guide to addressing unmet customer needs](https://www.zendesk.com/blog/white-space-analysis/): Read our ultimate guide on white space analysis, its benefits, and how it can uncover new opportunities for your business today.
- [What is a 360 customer view? (+ 3 tips for creating your own)](https://www.zendesk.com/blog/why-a-360-degree-customer-view-is-key-to-customer-service/): Find out how a 360 customer view can enhance the overall customer experience and give your business a boost.
- [What is customer experience? A comprehensive guide](https://www.zendesk.com/blog/why-companies-should-invest-in-the-customer-experience/): Great customer experiences drive loyalty, retention, and growth. Learn how to create moments that truly matter.
- [Why you need to connect sales and customer service right now](https://www.zendesk.com/blog/why-connect-sales-and-customer-service/)
- [Do I need an app?](https://www.zendesk.com/blog/why-create-an-app/): Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints
- [Why customer service is so important to online shoppers](https://www.zendesk.com/blog/why-customer-service-is-so-important-to-online-shoppers/)
- [Why does hate thrive online?](https://www.zendesk.com/blog/why-online-hate/): Online hate takes many forms, but the result is often the same: little things like name-calling escalate to bigger and worse. Why? And can it be stopped?
- [Why you need a work sister wife - Relate by Zendesk](https://www.zendesk.com/blog/why-you-need-work-sister-wife-workplace/): No matter where you are located, or what company you work for, a work sister wife may help you navigate the tricky waters of trust in the workplace.
- [Recorded Calls Help Train Customer Support Agents](https://www.zendesk.com/blog/why-your-call-is-being-recorded-to-ensure-quality-customer-service/): When companies record your call, it's not just a way to keep a caller in check, it helps agents with their training.
- [Sales win rate: How to calculate and improve it](https://www.zendesk.com/blog/win-rate/): Win rate represents the percentage of closed sales deals. Learn ways to calculate this key sales metric and strategies for increasing it.
- [How to Win at Customer Service](https://www.zendesk.com/blog/winning-customer-service/): Customer service can be like a game. If so, how do you win? With your A-game, winning at customer service can be a reality. Learn more!
- [Going from $0 to $100M ARR in just 18 months with Wiz co-founder Ami Luttwak](https://www.zendesk.com/blog/wiz-ami-luttwak/): A "wiz" indeed, Luttwak discusses how to find success with customers during tough times.
- [Closing the gender gap in customer service leadership roles](https://www.zendesk.com/blog/women-in-customer-service/): This IWD, women show up as the antidote to burnout and champions of DEI and advancement into leadership roles—even as the gap in burnout between men and women has nearly doubled in the past year.
- [What women leaders bring to contact centers](https://www.zendesk.com/blog/women-leaders-bring-contact-centers/): Though much research has been done into whether or not contact centers prefer to staff women because they are “more compliant” and “better at following rules” than men, women in contact center leadership report bringing something entirely different to the role.
- [How to woo a work wife - work spouses make work better](https://www.zendesk.com/blog/woo-work-wife/): Having a work wife or a work husband can make your job more fun and less stressful. But how do you go about getting one? Follow these 5 steps.
- [So you work in customer service: where do you go from here?](https://www.zendesk.com/blog/work-customer-service-go/): A career in customer service can offer you knowledge and skills that will last you a lifetime. Do you know where you'll be in ten or even five years? Nope. And that's great.
- [Work-from-home productivity tips for the long haul](https://www.zendesk.com/blog/work-home-productivity-tips-long-haul/): Thanks to COVID-19, there are a lot of people who are trying to figure out how to do their jobs well in an environment that was not set up for an extended WFH situation.
- [Workflow automation: What it is, benefits, and examples](https://www.zendesk.com/blog/workflow-automation/): Workflow automation helps teams work faster, cut costs, and deliver better customer experiences. Learn about how it works, key benefits, examples, and more in this guide.
- [Workforce engagement management (WEM): An essential guide](https://www.zendesk.com/blog/workforce-engagement-management/): Read this essential guide to learn how workforce engagement management (WEM) can improve customer service agent engagement and productivity.
- [Workforce forecasting: The smart staffing strategy](https://www.zendesk.com/blog/workforce-forecasting/): Workforce forecasting is crucial for accurately managing schedules and anticipating staffing needs. Learn how to leverage this practice in our guide.
- [23 workforce management metrics to optimize your operations](https://www.zendesk.com/blog/workforce-management-metrics/): Workforce management metrics help determine an organization’s operational efficiency and performance. Check out 23 important metrics in our guide.
- [Workforce management terms: The complete A-Z glossary](https://www.zendesk.com/blog/workforce-management-terms/): Use our WFM glossary to learn the must-know workforce management terms from A to Z.
- [What is workforce management (WFM)?](https://www.zendesk.com/blog/workforce-management/): Workforce management helps businesses manage employees and optimize productivity. Learn more in our guide.
- [What is a workforce manager? (+ How to become one)](https://www.zendesk.com/blog/workforce-manager/): Workforce managers oversee business productivity and WFM initiatives. Learn about this crucial position and the qualities that lead to success in the role.
- [Workforce optimization: The ultimate guide for 2026](https://www.zendesk.com/blog/workforce-optimization/): Workforce optimization is the process of using data and strategies to improve efficiency and performance. Learn the key aspects of this concept in our guide.
- [Workforce planning template: 7 examples + tips](https://www.zendesk.com/blog/workforce-planning-template/): Workforce planning helps businesses establish their current and future needs. Download seven free workforce planning templates and a checklist in our guide.
- [Workforce scheduling: What it is and how to hone it](https://www.zendesk.com/blog/workforce-scheduling/): Workforce scheduling optimizes hourly employee schedules to better manage workload and meet demand. Learn more in our essential guide.
- [Working moms need a new F-word: flexibility](https://www.zendesk.com/blog/working-moms-need-flexibility/): No matter the advancements we make in technology, workplace policies, and legislation, it can still be a hard road to be a working mom. Learn from some working moms who have some of the struggle figured out.
- [Working remotely: Pros, cons, and secrets to success](https://www.zendesk.com/blog/working-remotely-pros-cons-secrets-success/): Remote work is here to stay. Get tips on how to work remotely effectively, and learn how to combat challenges in this new era of work.
- [Workload analysis: Definition + step-by-step process](https://www.zendesk.com/blog/workload-analysis/): Workload analysis helps businesses inspect and adjust resources and allocate employees. Prioritize the well-being of your teams with our guide.
- [What is customer experience design? Benefits, examples, and tips](https://www.zendesk.com/blog/world-class-customer-experience-design-looks-like/): Customer experience design is the process of optimizing every customer interaction. Learn why CX design is important and how to do it.
- [World Humanitarian Day: It takes a village](https://www.zendesk.com/blog/world-humanitarian-day-2022/)
- [The benefits of owning your support community](https://www.zendesk.com/blog/worth-branded-community/): There are many benefits to hosting a support community beyond supplementing a help portal—including better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more
- [Wrap up the year with smarter integrations](https://www.zendesk.com/blog/wrap-up-the-year-with-smarter-integrations/)
- [How to write an effective sales representative job description [+ template]](https://www.zendesk.com/blog/write-a-sales-job-description/): How to write a sales rep job description that gets you the sales reps you need + examples and templates to get you started.
- [15 call center resume examples, tips, and templates](https://www.zendesk.com/blog/write-call-center-resume-5-free-templates/): Writing a great call center resume can help you stand out to hiring managers. Use our templates, tips, and tricks to land your next gig.
- [How to Write a Customer Service Job Description](https://www.zendesk.com/blog/write-customer-service-job-description/): Learn how to write the best customer service job description to build out your team.
- [Yesterday’s extraordinary is today’s ordinary](https://www.zendesk.com/blog/yesterdays-extraordinary-todays-ordinary/): Every business needs to consider how to continuously deliver better customer experiences that can compete with the likes of today’s leading brands. They have to realize how to deliver the speed, convenience, and personalization that customers are looking for—but first, they need to find the technology that can make it happen.
- [Yext founder Howard Lerman on why customer-centric companies are built to last](https://www.zendesk.com/blog/yext-howard-lerman/)
- [Your mother was right, you are the company you keep](https://www.zendesk.com/blog/you-are-who-your-friends-are/): You’re ultimately responsible for shaping the environment that will shape you, so finding friends that elevate you is essential. Here's how.
- [Younger consumers’ new holiday shopping hack? AI assistants](https://www.zendesk.com/blog/younger-consumers-new-holiday-shopping-hack-ai-assistants/): Discover how younger consumers are using AI shopping assistants for holiday deals, personalized recommendations, and stress-free gifting this holiday season.
- [Zapier co-founder Mike Knoop: Follow the breadcrumbs from superfans](https://www.zendesk.com/blog/zapier-mike-knoop/)
- [Zappos' 'Customer Service for Anything' is a very human experience](https://www.zendesk.com/blog/zappos-customer-service-is-very-human/): Becoming human debt-free doesn’t happen overnight—human-centricity is a muscle a business needs to build. See why Zappos' 'Customer Service for Anything' is a very human experience.
- [Take it from Zappos—holiday hiring is everything](https://www.zendesk.com/blog/zappos-holiday-hiring/): Your holiday hiring habits could make or break your retail season. Rob Siefker, Zappos’ senior director of customer loyalty, explains how incentivizing and motivating your seasonal employees keeps your retail season moving smoothly.
- [Zendesk masters of customer service webinars](https://www.zendesk.com/blog/zen-masters-customer-service/)
- [Zen U: Free beer, no sales](https://www.zendesk.com/blog/zen-u-free-beer-no-sales/)
- [Zen U Tip of the Week: How to customize auto-response triggers](https://www.zendesk.com/blog/zen-u-tip-of-the-week-customizing-triggers/): Can a ticket be created on behalf of a customer (via a phone call for example) without an auto-response being sent to the customer? Yes! In this Zen U Tip of the Week, we'll look at work-arounds to prevent this trigger from firing for chat and agent-created tickets.
- [Zendesk help desk software review](https://www.zendesk.com/blog/zendesk-1-month/)
- [Zendesk completes acquisition of Klaus](https://www.zendesk.com/blog/zendesk-acquisition-klaus/)
- [Zendesk + Ultimate: Setting a new standard of service with AI agents](https://www.zendesk.com/blog/zendesk-acquisition-ultimate/)
- [Zendesk Insights: Advanced Analytics &amp; Reporting](https://www.zendesk.com/blog/zendesk-advanced-analytics-and-reporting/)
- [Zendesk Agents of Change program: Empowering communities with CX agent training](https://www.zendesk.com/blog/zendesk-agents-of-change/)
- [How Zendesk AI can start supporting your teams and customers today](https://www.zendesk.com/blog/zendesk-ai-start-supporting-your-teams/): Forget the swag–our hottest conference commodity was expert tips and tricks on AI for CX.
- [Zendesk AI: Unlocking the power of AI across your entire service experience](https://www.zendesk.com/blog/zendesk-ai/): At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.
- [Delivering personalized customer experiences with Zendesk and Amazon Connect](https://www.zendesk.com/blog/zendesk-amazon-connect/): How contact centers can move faster in a digital-first world.
- [Better customer support through Zendesk and Google Apps for Work](https://www.zendesk.com/blog/zendesk-and-google-apps-for-work/): We’re excited to announce a new integration between Zendesk and Google Apps for Work, and to be included in Google's first batch of featured "New & Notable" apps in the Google Apps Marketplace.
- [How Zendesk is transforming CX in 2020](https://www.zendesk.com/blog/zendesk-announcements-2020/): We’re excited to announce the official release of the Support Suite, the Sales Suite, and Sunshine.
- [Zendesk announces the fourth annual Tech for Good Impact Award winners](https://www.zendesk.com/blog/zendesk-announces-the-fourth-annual-tech-for-good-impact-award-winners/)
- [Customer satisfaction last quarter: trick or treat?](https://www.zendesk.com/blog/zendesk-benchmark-customer-satisfaction/): Customer satisfaction continues to rise in 2013. In this report we examine which countries and industries are having the most success with customer service.
- [The Zendesk Benchmark: how established companies win with digital transformation](https://www.zendesk.com/blog/zendesk-benchmark-established-companies-win-digital-transformation/): This guide helps enterprise companies in the early stages of digital transformation—Digital Transformers—benchmark against their peers.
- [The Zendesk Benchmark: how fast-growing digital natives can innovate and scale](https://www.zendesk.com/blog/zendesk-benchmark-fast-growing-digital-natives-innovate-scale/): This guide helps support teams that have mastered the digital landscape—Digital Natives—benchmark against their peers.
- [A Zendesk cheat sheet for picking your support solution](https://www.zendesk.com/blog/zendesk-cheat-sheet-picking-support-solution/): Choosing a new support solution can be tough. We’ve pooled our collective knowledge and put together a list of 50+ questions to ask your support vendor.
- [The Zendesk Benchmark: customer experience trends how-to guide](https://www.zendesk.com/blog/zendesk-customer-experience-trends-how-to-guide/): This how-to guide, a companion to our 2019 Zendesk Customer Experience Trends, will help you tackle the rising trends in customer support.
- [The Zendesk Customer Experience Trends Report 2020](https://www.zendesk.com/blog/zendesk-customer-experience-trends-report-2020/): Dive into Zendesk's latest customer experience trends report, where we'll explore how (and why) customers are driving the industry forward
- [How Zendesk customers benefit from self-service](https://www.zendesk.com/blog/zendesk-customers-benefit-self-service/): For a deeper dive into the benefits of customers helping themselves, we highlighted five of our customers and their use cases related to self-service.
- [How Zendesk customers gain value with ticketing and real-time support](https://www.zendesk.com/blog/zendesk-customers-use-real-time-support/): Expectations for the speed of support have skyrocketed. With literal instant messaging available between loved ones, friends, and coworkers, it’s an unsurprising evolution to expect instant responses from the companies we buy from.
- [Zendesk for Software + Cloud Services](https://www.zendesk.com/blog/zendesk-cx-software-cloud-services/): Transform your CX and accelerate customer retention. Learn how.
- [Zendesk Deep Dive: Managing Views](https://www.zendesk.com/blog/zendesk-deep-dive-managing-views/): Views in Zendesk are a great way to ensure that no ticket goes unanswered.
- [Important update to the Zendesk DMARC policy](https://www.zendesk.com/blog/zendesk-dmarc-policy/): As of September 14, 2016, we made an important update to the Zendesk DMARC policy, which helps to safeguard Zendesk's customers' subdomains and protect them from unauthorized use. This change affects customer who have set up a mailing service or other tool to use one of your Zendesk addresses to send email.
- [4 ways Zendesk can make your life easier ASAP](https://www.zendesk.com/blog/zendesk-easier/): Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
- [Zendesk and EU Data Protection](https://www.zendesk.com/blog/zendesk-eu-data-protection/): With the enforcement date of the GDPR quickly approaching, we thought it would be a good time to update everyone on what we’ve been doing to prepare.
- [Making CX smarter and more personalized with Zendesk and AWS](https://www.zendesk.com/blog/zendesk-events-connector-aws/): We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming integration: the Zendesk Events Connector. It enables to better understand the customer experience by bringing customer data together from a variety of different sources.
- [Zendesk Feature Close-Up](https://www.zendesk.com/blog/zendesk-feature-webinar/): Zendesk Feature Close-Up is an on-demand webinar series that takes a close look at Zendesk product features and best practices.
- [Zendesk is FedRAMP authorized](https://www.zendesk.com/blog/zendesk-fedramp-authorized/): Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data.
- [Zendesk for Healthcare: Transforming patient and employee experiences](https://www.zendesk.com/blog/zendesk-for-healthcare/)
- [Zendesk for Manufacturing: Customer service that powers lifetime customer value](https://www.zendesk.com/blog/zendesk-for-manufacturing/)
- [Zendesk for Passenger Transportation](https://www.zendesk.com/blog/zendesk-for-passenger-transportation/): Legacy infrastructure is a big challenge for transportation companies. See how modern CX tools integrate with telephony and IVR systems.
- [How Zendesk helps HR teams with the employee experience](https://www.zendesk.com/blog/zendesk-helps-hr-teams-employee-experience/): Employees expect the same seamless service at work that they do of businesses they patronize. Zendesk offers concrete ways for HR teams to achieve their goals.
- [How Zendesk helps IT teams with the employee experience](https://www.zendesk.com/blog/zendesk-helps-teams-employee-experience/): Employees expect the same seamless service at work that they do of businesses they patronize. Zendesk offers concrete ways for IT teams to achieve their goals.
- [Complex business hours? That's easy! Introducing Multiple Schedules](https://www.zendesk.com/blog/zendesk-introduces-multiple-schedules/): Zendesk users on the Enterprise plan can use Multiple Schedules to create an unlimited amount of schedules to fully reflect all your support hours—no matter how complex the configurations.
- [The customer experience jackpot: How Zendesk is winning big with AI](https://www.zendesk.com/blog/zendesk-is-winning-big-with-ai/)
- [What is the Zendesk Marketplace? How to find the best apps for your business](https://www.zendesk.com/blog/zendesk-marketplace/)
- [Zendesk messaging: Customer service in a digital-first world](https://www.zendesk.com/blog/zendesk-messaging/): From WhatsApp and Instagram to your own websites and mobile apps, Zendesk messaging empowers businesses to deliver conversational experiences everywhere
- [Zendesk named a Leader in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce Engagement Management 2025–2026 Vendor Assessment](https://www.zendesk.com/blog/zendesk-named-a-leader-in-the-idc-marketscape/)
- [Zendesk obtains HDS certification](https://www.zendesk.com/blog/zendesk-obtains-hds-certification/): Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.
- [The Zendesk omnichannel approach](https://www.zendesk.com/blog/zendesk-omnichannel-approach/): When it comes to support, customers expect an open invitation. With Zendesk, you can give it to them.
- [Zendesk Overview (video)](https://www.zendesk.com/blog/zendesk-overview/): Zendesk customer service software: build better relationships with your customers now
- [Lead the way: Mastering Zendesk Partner lead management](https://www.zendesk.com/blog/zendesk-partner-lead-management/)
- [How Zendesk powers an evolving workplace](https://www.zendesk.com/blog/zendesk-powers-evolving-workplace/): The future of work pivots on people, tools, and communication. This ebook clearly explains how Zendesk empowers HR and IT teams to help every employee, focus their talents on complex projects, and scale with ease
- [Zendesk research: analytics](https://www.zendesk.com/blog/zendesk-research-analytics/): High usage of analytics in customer service pays off: companies that depend more on analytics reports are shown to perform better than those who don’t
- [Zendesk research: customer satisfaction](https://www.zendesk.com/blog/zendesk-research-customer-satisfaction/): Customer satisfaction is a metric that measures how satisfied a customer was with a single support interaction
- [Zendesk research: customer self-service](https://www.zendesk.com/blog/zendesk-research-customer-self-service/): The popularity of customer self-service is growing faster than ever. So how can companies increase the efficiency of their self-service?
- [Zendesk research: live chat](https://www.zendesk.com/blog/zendesk-research-live-chat/): Increasingly, consumers turn to live chat when shopping online, and a growing number of consumers say it is their preferred way to engage with support
- [Zendesk research: Net Promoter Score® (NPS)](https://www.zendesk.com/blog/zendesk-research-nps/): Net Promoter Score (NPS®), which helps companies measure customer loyalty. Based on 103,000 NPS responses, our NPS data analysis reveals
- [Zendesk research: operational benchmarking](https://www.zendesk.com/blog/zendesk-research-operational-benchmarking/): Operational benchmarking has a long history in business: It’s natural for companies to want to compare themselves to their peers
- [Zendesk research: retail and the holidays](https://www.zendesk.com/blog/zendesk-research-retail-holidays/): Holidays don't bear good tidings for retail's customer satisfaction. End-of-year shopping brings an influx of customers, many companies struggle to keep up
- [The Zendesk Sales Trends Report 2026](https://www.zendesk.com/blog/zendesk-sales-trends-report-2021/): Sales organizations are increasingly turning to digital and remote-enablement technologies to deal with a shift in the market. Learn more about 2026 sales trends.
- [Deliver better ecommerce customer experiences with Zendesk and Shopify](https://www.zendesk.com/blog/zendesk-shopify-ecommerce-cx/): With the rise of online shopping, the ecommerce customer experience is more key than ever. Connect Zendesk and Shopify to give agents the context they need.
- [Your how-to guide to growing with the Zendesk Suite](https://www.zendesk.com/blog/zendesk-suite-guide/): Get actionable insights and expert tips for scaling support with the Zendesk Suite.
- [Introducing Zendesk Support and Microsoft Teams](https://www.zendesk.com/blog/zendesk-support-microsoft-teams/): The integration of Zendesk Support & the all-new Microsoft Teams empowers every team to achieve more—no matter their department, resources, or location.
- [Zendesk acquires Tymeshift](https://www.zendesk.com/blog/zendesk-tymeshift/): The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
- [Zendesk update: Helping each other to keep moving forward](https://www.zendesk.com/blog/zendesk-update-helping-keep-moving-forward/): Here is a snapshot of what we’ve been doing to help our customers, our employees, and our global community since the COVID-19 crisis began.
- [Zendesk update: staying safe and working for you](https://www.zendesk.com/blog/zendesk-update-staying-safe-working/): Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk.
- [Better together: Zendesk welcomes Base](https://www.zendesk.com/blog/zendesk-welcomes-base/): Today we have news: we’re sharing that love with another—related—part of your business: the sales team. Zendesk announced today that we are acquiring Base.
- [Zendesk welcomes Smooch | A platform for messaging](https://www.zendesk.com/blog/zendesk-welcomes-smooch-messaging-platform/): Welcome Smooch to the Zendesk family. We’re excited to see our customers build messaging experiences that will exceed their own customers' expectations.
- [Zendesk and WeWork partner to help growing businesses create better customer relationships](https://www.zendesk.com/blog/zendesk-wework-partner-to-help-growing-businesses-create-better-customer-relationships/): We’re excited to announce that today, Zendesk is partnering with WeWork on the launch of their new WeWork Service Store
- [Zendesk WFM: Introducing customizable business hours in Forecast](https://www.zendesk.com/blog/zendesk-wfm-introducing-customizable-business-hours-in-forecast/)
- [A trifecta of schedule enhancements](https://www.zendesk.com/blog/zendesk-wfm-schedule-enhancements/)
- [Shaping the future of service operations with Zendesk’s workforce engagement management solutions](https://www.zendesk.com/blog/zendesk-workforce-engagement-management-solutions/)
- [What's new in Zendesk Workforce Management (WFM)](https://www.zendesk.com/blog/zendesk-workforce-management-wfm/)
- [The impact of COVID-19 on customer experience](https://www.zendesk.com/blog/zendesks-benchmark-snapshot-impact-covid-19-cx/): Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak.
- [Zendesk's Tech for Good partners create crucial COVID-19 resources](https://www.zendesk.com/blog/zendesks-tech-good-partners-create-crucial-covid-19-resources/): From Ireland to Mexico, nonprofits are turning to Zendesk's Tech for Good program to get free tools to help communities respond to the COVID-19 pandemic
- [Partnering for progress: Exploring Zendesk’s Technical Community](https://www.zendesk.com/blog/zendesks-technical-community/): Discover a place where Zendesk Partners from across the world can come together to collaborate, learn, and grow.
- [3 things startups get wrong about customer support](https://www.zendesk.com/blog/zip1-3-things-startups-get-wrong-about-customer-support/)
- [Three ways AI will reshape HR by 2028](https://www.zendesk.com/blog/zip1-3-ways-ai-will-reshape-hr-by-2028/)
- [3 ways UX Research strengthens your CX strategy](https://www.zendesk.com/blog/zip1-3-ways-ux-research-strengthens-your-cx-strategy/): UX Research uncovers the why behind customer behaviors, turning surface-level metrics into strategies that actually improve the journey.
- [5 resolutions every CX leader should commit to in 2026](https://www.zendesk.com/blog/zip1-5-resolutions-every-cx-leader-should-commit-to-in-2026/)
- [5 superpowers AI gives startup teams](https://www.zendesk.com/blog/zip1-5-superpowers-ai-gives-startup-teams/)
- [86% of IT leaders rank employee service as a top priority. Here are their next steps.](https://www.zendesk.com/blog/zip1-86-of-it-leaders-rank-employee-service-as-a-top-priority/)
- [Agent copilots: The essential ingredient for AI success in 2026](https://www.zendesk.com/blog/zip1-agent-copilots-the-essential-ingredient-for-ai-success-in-2025/)
- [3 ways AI bolsters employee productivity and satisfaction](https://www.zendesk.com/blog/zip1-ai-employee-productivity/): AI isn’t just streamlining workflows—it’s transforming employee experience, boosting efficiency, and unlocking human potential.
- [Accelerate your CX in 2026: A 5-step AI readiness checklist](https://www.zendesk.com/blog/zip1-ai-readiness-checklist/)
- [AI will transform CX as we know it—and we’re already well underway](https://www.zendesk.com/blog/zip1-ai-will-transform-cx-as-we-know-it/)
- [Becoming a "Service Architect": The evolution of the human agent](https://www.zendesk.com/blog/zip1-becoming-a-service-architect-the-evolution-of-the-human-agent/)
- [Blending AI and human expertise: Zendesk’s approach to CX](https://www.zendesk.com/blog/zip1-blending-ai-and-human-expertise-zendesks-approach-to-cx/)
- [Bridge the AI gap in HR: Why employee buy-in is critical](https://www.zendesk.com/blog/zip1-bridging-the-ai-gap-in-hr/): AI can transform HR, but only if employees are on board. Here's how to earn their trust.
- [Building a more secure API ecosystem as AI accelerates](https://www.zendesk.com/blog/zip1-building-a-more-secure-api-ecosystem-as-ai-accelerates/)
- [Building realistic multi‑turn tests for AI agents](https://www.zendesk.com/blog/zip1-building-realistic-multi-turn-tests-for-ai-agents/)
- [Cutting through the noise: How AI transparency is changing CX for good](https://www.zendesk.com/blog/zip1-cutting-through-the-noise-how-ai-transparency-is-changing-cx-for-good/)
- [The future of CX is contextual intelligence. Here’s why that matters—and how to level up.](https://www.zendesk.com/blog/zip1-cx-trends-2026-contextual-intelligence/)
- [Stay competitive: 3 AI investments CX trendsetters use to surge ahead](https://www.zendesk.com/blog/zip1-cx-trendsetters/): Businesses fully embracing AI are outpacing their peers, setting new benchmarks in customer satisfaction, retention, and growth.
- [Designing better resolutions through a Jobs to Be Done mindset](https://www.zendesk.com/blog/zip1-designing-better-resolutions-through-a-jobs-to-be-done-mindset/)
- [Digital transformation in public service: A CIO's blueprint for leveraging AI](https://www.zendesk.com/blog/zip1-digital-transformation-in-public-service-a-cios-blueprint-for-leveraging-ai/)
- [What employees expect from HR—and how AI helps teams deliver](https://www.zendesk.com/blog/zip1-employee-expectations-hr-ai/)
- [Everyone’s launching AI agents. Few are ready for them.](https://www.zendesk.com/blog/zip1-everyones-launching-ai-agents-few-are-ready-for-them/)
- [The future of service belongs to self-improving AI](https://www.zendesk.com/blog/zip1-forethought-future-of-service-self-improving-ai/)
- [Four big shifts shaping customer service and our own strategy—from CTO Adrian McDermott](https://www.zendesk.com/blog/zip1-four-big-shifts-shaping-customer-service-and-our-own-strategy/)
- [Future of CX: Check in on our predictions for 2027 and beyond](https://www.zendesk.com/blog/zip1-future-of-cx-predictions/)
- [Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center](https://www.zendesk.com/blog/zip1-gartner-mq-crm-2025/)
- [Getting AI right starts with knowledge: A guide for service leaders](https://www.zendesk.com/blog/zip1-getting-ai-right-starts-with-knowledge-a-guide-for-service-leaders/)
- [How cloud contact centers are powering the future of voice AI](https://www.zendesk.com/blog/zip1-how-cloud-contact-centers-are-powering-the-future-of-voice-ai/)
- [How Zendesk navigates AI governance and data privacy risks in automated customer support](https://www.zendesk.com/blog/zip1-how-zendesk-navigates-ai-governance-and-data-privacy-risks-in-automated-customer-support/)
- [How Zendesk uses agentic AI to deliver instant, human-like support at scale](https://www.zendesk.com/blog/zip1-how-zendesk-uses-agentic-ai-to-deliver-instant-human-like-support-at-scale/)
- [HR and IT fusion teams are the future](https://www.zendesk.com/blog/zip1-hr-and-it-fusion-teams-are-the-future/)
- [Human-centric AI adoption powers startups to scale strategically](https://www.zendesk.com/blog/zip1-human-centric-ai-and-startups/)
- [The key to better customer relationships? Human-centric AI](https://www.zendesk.com/blog/zip1-human-centric-ai/): Businesses prioritizing human-centric AI aren’t just improving efficiency—they’re building trust, loyalty, and long-term customer connection.
- [The humanizing power of AI in CX](https://www.zendesk.com/blog/zip1-humanizing-power-of-ai-in-cx/)
- [Ignore AI in CX? You’ll lose Gen Z and millennials fast](https://www.zendesk.com/blog/zip1-ignore-ai-in-cx-and-lose-gen-z-and-millennials-fast/)
- [The IT leader’s guide to reclaiming 30% of staff capacity](https://www.zendesk.com/blog/zip1-it-leaders-guide-to-reclaiming-30-percent-of-staff-capacity/)
- [Build a foundation for AI success: Why your knowledge base is key](https://www.zendesk.com/blog/zip1-knowledge-base-key/): We’ve identified five critical steps to get your knowledge base AI-ready.
- [Knowledge has evolved: 4 tips to help service leaders catch up](https://www.zendesk.com/blog/zip1-knowledge-has-evolved-4-tips-to-help-service-leaders-catch-up/): Why the success of your AI—and your customer or employee service organization—depends on a unified knowledge foundation.
- [No time to waste: 5 AI tactics to scale customer service without adding headcount](https://www.zendesk.com/blog/zip1-no-time-to-waste-5-ai-tactics-to-scale-customer-service-without-adding-headcount/): Discover 5 actionable AI tactics to scale customer service efficiently without expanding your team.
- [Personal AI is next in line to disrupt CX - here's how to prepare](https://www.zendesk.com/blog/zip1-personal-ai/): AI is poised to further transform customer experiences, but this time it’s end users who’ll be deploying it.
- [Prompt literacy is the new core skill for service](https://www.zendesk.com/blog/zip1-prompt-literacy-new-core-cx-skill/)
- [Promptable analytics: How CX teams can have a two-way conversation with data](https://www.zendesk.com/blog/zip1-promptable-analytics/)
- [Resolution is the only customer service outcome that matters](https://www.zendesk.com/blog/zip1-resolution-is-the-only-customer-service-outcome-that-matters/)
- [Rethinking CX metrics in agentic service](https://www.zendesk.com/blog/zip1-rethinking-cx-metrics-in-agentic-service/)
- [Revolutionize work: 3 AI strategies to drive productivity and satisfaction](https://www.zendesk.com/blog/zip1-revolutionize-work-3-ai-strategies-driving-productivity-and-satisfaction/): Explore how AI empowers employees, enhances workplace experiences, and drives organizational success.
- [The rise of Shadow AI in CX: 4 benefits to an integrated strategy](https://www.zendesk.com/blog/zip1-rise-of-shadow-ai/): The use of Shadow AI—unauthorized AI tools at work—is surging, particularly in industries handling sensitive customer data.
- [Semantic observability: How we understand and measure AI intelligence](https://www.zendesk.com/blog/zip1-semantic-observability-how-we-understand-and-measure-ai-intelligence/)
- [Think like a startup, scale like an enterprise: 3 AI-first approaches](https://www.zendesk.com/blog/zip1-startups-ai/): Startups are leveraging AI to move faster, scale efficiently, and drive growth. Here's why every company can learn from their approach.
- [The 3 biggest AI missteps CX leaders make + how you can avoid them and succeed](https://www.zendesk.com/blog/zip1-the-3-biggest-ai-missteps-cx-leaders-make/)
- [The AI advantage: How smart automation gives IT teams their lives back](https://www.zendesk.com/blog/zip1-the-ai-advantage-how-smart-automation-gives-it-teams-their-lives-back/)
- [The AI advantage: How CX leaders are freed up to focus on what matters most](https://www.zendesk.com/blog/zip1-the-ai-advantage/): AI is giving CX leaders a new advantage: time. With a full workday saved each week, leaders are making bigger moves—both for their teams and careers.
- [The future of CX Is contextual: AI is the new standard](https://www.zendesk.com/blog/zip1-the-future-of-cx-is-contextual-ai-is-the-new-standard/)
- [The hidden costs and complexities of building AI for service](https://www.zendesk.com/blog/zip1-the-hidden-costs-and-complexities-of-building-ai-for-service/): If you’re not in the business of customer service, building your own AI agent probably isn’t worth it.
- [The next wave of AI agents is here: Are you ready to implement it?](https://www.zendesk.com/blog/zip1-the-next-wave-of-ai-agents/)
- [The road to AI maturity (Part 2): Deliver value with automation](https://www.zendesk.com/blog/zip1-the-road-to-ai-maturity-deliver-value-with-automation/)
- [The road to AI maturity (Part 3): Empower your team with AI assistance](https://www.zendesk.com/blog/zip1-the-road-to-ai-maturity-part-3-empower-your-team-with-ai-assistance/)
- [The road to AI maturity (Part 1): Start with a plan to unlock real results](https://www.zendesk.com/blog/zip1-the-road-to-ai-maturity-start-with-a-plan-to-unlock-real-results/)
- [These in-demand skills will define the future of HR teams](https://www.zendesk.com/blog/zip1-these-skills-will-define-the-future-of-hr-teams/)
- [To drive AI adoption in legal, you have to make time to play](https://www.zendesk.com/blog/zip1-to-drive-ai-adoption-in-legal-you-have-to-make-time-to-play/)
- [Voice AI’s big year — the secret to more scalable CX in 2026](https://www.zendesk.com/blog/zip1-voice-ai-scalable-cx/)
- [What really builds trust in AI-powered experiences?](https://www.zendesk.com/blog/zip1-what-really-builds-trust-in-ai-powered-experiences/)
- [Getting AI buy-in can be difficult. That's where change enablement comes in.](https://www.zendesk.com/blog/zip1-when-it-comes-to-ai-we-are-the-problem-it-is-us/)
- [Why IT leaders are eyeing XLAs to enhance employee experience](https://www.zendesk.com/blog/zip1-why-it-leaders-are-eyeing-xlas-to-enhance-employee-experience/)
- [Why service design should be at the core of your CX strategy](https://www.zendesk.com/blog/zip1-why-service-design-should-be-at-the-core-of-your-cx-strategy/)
- [Zendesk AI customers build teams of super agents: 3 ways you can too](https://www.zendesk.com/blog/zip1-zendesk-ai-customers-build-teams-of-super-agents/): Our top-performing customers are leveraging AI to build teams of super agents, and our Benchmark data offers a clear roadmap for how you can do the same.
- [Zendesk AI Effect: 3 benefits you can’t afford to miss](https://www.zendesk.com/blog/zip1-zendesk-ai-effect-3-benefits-you-cant-afford-to-miss/): Smarter service, empowered agents, and stronger loyalty—that's the Zendesk AI Effect at work.
- [Zendesk AI Effect: 93% of admins shift their focus to strategy thanks to AI](https://www.zendesk.com/blog/zip1-zendesk-ai-effect-admins/)
- [Zendesk AI Effect: Empowered agents gain clarity, confidence, and career growth with AI](https://www.zendesk.com/blog/zip1-zendesk-ai-effect-agents/)
- [Zendesk AI Effect: Real Brands, Real Results, Outsized Impact](https://www.zendesk.com/blog/zip1-zendesk-ai-effect/)
- [AI innovation checklist: How leading companies have stayed ahead in 2026](https://www.zendesk.com/blog/zip2-2024-product-innovation-checklist/): Discover how Zendesk’s AI innovations help businesses stay ahead with smarter, faster, and more personal customer service in 2026.
- [Advancing the Resolution Platform to set a new standard for service](https://www.zendesk.com/blog/zip2-advancing-the-resolution-platform-to-set-a-new-standard-for-service/)
- [Lead your call center into the AI era with Zendesk voice](https://www.zendesk.com/blog/zip2-ai-summit-2024-zendesk-voice/): Lead your call center into the AI era with Zendesk voice. Boost efficiency, enhance customer satisfaction, and empower agents with AI-powered voice support.
- [The next frontier in AI: Zendesk’s complete service solution](https://www.zendesk.com/blog/zip2-ai-summit-2024/)
- [Closing the AI Trust Gap: Building confidence through responsible innovation](https://www.zendesk.com/blog/zip2-ai-trust-gap-report/)
- [Breaking through the automation glass ceiling with the Resolution Learning Loop™](https://www.zendesk.com/blog/zip2-breaking-through-the-automation-glass-ceiling-with-the-resolution-learning-loop/)
- [Create a foundation for voice success](https://www.zendesk.com/blog/zip2-create-a-foundation-for-voice-success/)
- [Zendesk sets a new baseline for AI transparency: First to achieve CSA STAR AI Levels 1 & 2 certification](https://www.zendesk.com/blog/zip2-csa-star-ai-levels-1-2-certification/)
- [Enter your resolution era with Zendesk’s agentic AI](https://www.zendesk.com/blog/zip2-enter-your-resolution-era-with-zendesks-agentic-ai/)
- [Fuel your AI with a knowledge base built in days, not months](https://www.zendesk.com/blog/zip2-fuel-your-ai-with-a-knowledge-base-built-in-days-not-months/): Power every resolution with a foundation of trusted knowledge.
- [From transactions to trust: How AI is transforming CX in financial services](https://www.zendesk.com/blog/zip2-how-ai-is-transforming-financial-services-cx/)
- [How leaders in media and entertainment use AI to transform CX](https://www.zendesk.com/blog/zip2-how-leaders-in-media-and-entertainment-use-ai-to-transform-cx/)
- [How retailers are scaling customer service with AI](https://www.zendesk.com/blog/zip2-how-retailers-are-scaling-customer-service-with-ai/)
- [How Zendesk ensures you always get the best LLM for the job](https://www.zendesk.com/blog/zip2-how-zendesk-ensures-you-always-get-the-best-llm-for-the-job/)
- [It’s time to rethink accountability for service teams](https://www.zendesk.com/blog/zip2-its-time-to-rethink-accountability-for-service-teams/)
- [Meet the all-new Zendesk Employee Service Suite](https://www.zendesk.com/blog/zip2-meet-the-all-new-zendesk-employee-service-suite/): Discover how the new Zendesk Employee Service Suite helps companies reimagine employee service for the AI era
- [Quality score: Performance reviews for your AI agents](https://www.zendesk.com/blog/zip2-quality-score-performance-reviews-for-your-ai-agents/)
- [Redefining Zendesk's customer care for the AI age](https://www.zendesk.com/blog/zip2-redefining-zendesks-customer-care-for-the-ai-age/)
- [Meet the Zendesk Resolution Platform: Powered by our network of AI Agents](https://www.zendesk.com/blog/zip2-relate-2025-resolution-platform-ai-agents/): The Zendesk Resolution Platform is more than just speed—it ensures AI delivers accurate service resolutions.
- [Unlocking new possibilities: Revolutionizing service with the Zendesk AI MCP client](https://www.zendesk.com/blog/zip2-revolutionizing-service-with-the-zendesk-ai-mcp-client/)
- [Six ways AI is making service work better for humans](https://www.zendesk.com/blog/zip2-six-ways-ai-is-making-service-work-better-for-humans/)
- [Sleigh your holiday support with AI-ready knowledge](https://www.zendesk.com/blog/zip2-sleigh-your-holiday-support-with-ai-ready-knowledge/)
- [Transform your contact center: The power of unified omnichannel and self-service](https://www.zendesk.com/blog/zip2-transform-your-contact-center-omnichannel-self-service/): Unified omnichannel and self-service are the operational backbone for efficiency, agent empowerment, and exceptional customer outcomes.
- [Unlock more value: Discover the latest Zendesk experience enhancements](https://www.zendesk.com/blog/zip2-unlock-more-value-discover-the-latest-zendesk-experience-enhancements/): We’re committed to giving you the tools, expertise, and insights you need to get the most out of Zendesk.
- [What tech companies need according to Zendesk's 2026 CX Trends Report](https://www.zendesk.com/blog/zip2-what-tech-companies-need-according-to-zendesks-2026-cx-trends-report/)
- [Zendesk achieves ISO 42001 certification: Raising the bar for AI governance in customer experience](https://www.zendesk.com/blog/zip2-zendesk-achieves-iso-42001-certification/)
- [Zendesk AI + GPT-5: Setting the pace for the next generation of support](https://www.zendesk.com/blog/zip2-zendesk-ai-gpt-5/)
- [Raising the bar for enterprise-grade security in AI-powered CX: Zendesk gets Cyber Essentials Plus certified](https://www.zendesk.com/blog/zip2-zendesk-cyber-essentials-plus-certified/): Independently verified under the UK’s Cyber Essentials Plus framework, Zendesk demonstrates robust, proven protection for customer data at scale.
- [From requests to resolutions: AI-powered employee service with Zendesk and Microsoft](https://www.zendesk.com/blog/zip2-zendesk-microsoft-employee-service/)
- [Zendesk QA: How AI-powered quality reviews help teams improve faster and work smarter](https://www.zendesk.com/blog/zip2-zendesk-qa-how-ai-powered-quality-reviews-help-teams-improve-faster-and-work-smarter/)
- [Designing the future of CX: 3 ways Notion creates seamless experiences](https://www.zendesk.com/blog/zip3-designing-the-future-of-cx-3-ways-notion-creates-seamless-experiences/)
- [From service agents to AI teammates: The human architecture of agentic service](https://www.zendesk.com/blog/zip3-from-service-agents-to-ai-teammates-the-human-architecture-of-agentic-service/)
- [How Canva closes the CX loop: 4 key steps](https://www.zendesk.com/blog/zip3-how-canva-closes-the-cx-loop-4-key-steps/): Discover Canva's four-step framework for making all customers feed heard, while also scaling their business.
- [How multi-agent systems are changing customer service](https://www.zendesk.com/blog/zip3-how-multi-agent-systems-are-changing-customer-service/)
- [Results, not hype: How SeatGeek and TransferGo use AI to deliver real CX impact](https://www.zendesk.com/blog/zip3-how-seatgeek-and-transfergo-use-ai-to-deliver-real-cx-impact/): From faster answers to more personalized experiences, these CX leaders prove that having the right foundation is the key to AI success.
- [How Twilio and Match Group elevate CX with human-centric AI](https://www.zendesk.com/blog/zip3-how-twilio-and-match-group-elevate-cx-with-human-centric-ai/): What leading brands can teach us about pairing empathy with automation to deliver next-level service.
- [Inside Dutch Bros HR: Embracing failure to redefine employee service](https://www.zendesk.com/blog/zip3-inside-dutch-bros-hr-embracing-failure-to-redefine-employee-service/): Dutch Bros Coffee's Mike Buzan shares how the beloved coffee brand is empowering employees and preparing for the next era of work.
- [Leading in the AI era with contextual intelligence](https://www.zendesk.com/blog/zip3-leading-in-the-ai-era-with-contextual-intelligence/)
- [Lessons from AI Summit: How to build the right foundation for your AI strategy](https://www.zendesk.com/blog/zip3-lessons-from-ai-summit-sealy-posturepedic-nobull/)
- [Mastering the art of discovery commerce with TikTok Shop](https://www.zendesk.com/blog/zip3-mastering-discovery-commerce-with-tiktok-shop/): TikTok Shop’s JP Stoops explains how community, creator content, and AI are reshaping the path to purchase.
- [Goodbye, Groundhog Day:  Memory-rich AI and the new era of personalization at scale](https://www.zendesk.com/blog/zip3-memory-rich-ai-and-the-new-era-of-personalization-at-scale/)
- [The next CX frontier: Prompt-driven analytics deliver AI-powered insights](https://www.zendesk.com/blog/zip3-next-cx-frontier-prompt-driven-analytics/)
- [Power of a resolution: How FreeWorld creates second chances with Zendesk](https://www.zendesk.com/blog/zip3-power-of-a-resolution-freeworld/)
- [The power of listening: 3 ways Lush drives brand growth with CX](https://www.zendesk.com/blog/zip3-the-power-of-listening-3-ways-lush-drives-brand-growth-with-cx/): By turning customer feedback into action, Lush delivers better products, smarter support, and lasting loyalty.
- [The quiet shift behind customer expectations](https://www.zendesk.com/blog/zip3-the-quiet-shift-behind-customer-expectations/)
- [From single-channel support to multimodal intelligence: Why visual evidence is the future of CX](https://www.zendesk.com/blog/zip3-visual-evidence-future-cx-snapcall/)
- [Zola marries passion for support with modern tools](https://www.zendesk.com/blog/zola-provides-great-omnichannel-support/): Zola combines compassionate customer service with modern tools and technology.
- [5 benefits of using Zoom for remote customer support](https://www.zendesk.com/blog/zoom-zendesk-benefits-video-remote-support/): Learn more about the benefits of using video for customer support.
- [Zopim Chat Tags: Read Between the Lines of Your Customer Conversations](https://www.zendesk.com/blog/zopim-chat-tags/): Live chat interactions are a treasure trove of actionable data about your customers. Zopim's new Chat Tags are designed to easily uncover the hidden gems.

## Business
- [Enterprise Customer Service Software Powered by AI](https://www.zendesk.com/business/enterprise/): Zendesk enhances customer experiences with our AI-powered customer service software. Discover how our enterprise solutions help your business stand out.
- [SMB customer service | Zendesk for small business customer support](https://www.zendesk.com/business/smb/): Make the most of your small support team's time and energy with Zendesk, a small business customer support solution that scales. Learn more today.
- [Zendesk for startups: AI customer service solution that scales](https://www.zendesk.com/business/startups/): Build your CX foundation with 6 months of Zendesk free. Use AI to resolve tickets faster and grow your startup without the overhead. Start your free trial!

## Campaigns
- [Integrate all your e-commerce apps | Zendesk](https://www.zendesk.com/campaigns/ecommerce/)
- [Zendesk Luminaries Program - Shine a light on your customer experience](https://www.zendesk.com/campaigns/luminaries/)
- [Zendesk | NEXT LEVEL CX WEM](https://www.zendesk.com/campaigns/next-level-cx-wem/)
- [Why Companies Choose Zendesk vs Salesforce](https://www.zendesk.com/campaigns/zendesk-vs-salesforce/): Struggling with your slow, configuration and cost heavy Salesforce instance? Switch to Zendesk for fast time to value and ongoing agility, a partnership that pushes your Customer Service to be better, and lower costs over time.
- [Zendesk Collaboration | Organize Across Teams with Zendesk](https://www.zendesk.com/collaboration/): Zendesk empowers teams to collaborate with features like side conversations & seamless integration with collaboration tools like Slack, Zoom, Teams & Atlassian.
## Company
- [About Zendesk](https://www.zendesk.com/company/): Zendesk is a service-first CRM company that builds powerful and flexible software to meet the needs of any business. Learn more about us
- [Agreements and Terms](https://www.zendesk.com/company/agreements-and-terms/)
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- [People First: Inclusion & Belonging](https://www.zendesk.com/company/belonging/): Employees at Zendesk work hard to build a culture where everyone belongs. It’s about our people knowing that they’re valued where they work. If this sounds appealing to you, come join us. You’re welcome, too.
- [Built By Zendesk Application Agreement](https://www.zendesk.com/company/built-by-zendesk-agmt/)
- [Careers at Zendesk | Zendesk job opportunities](https://www.zendesk.com/company/careers/): Search for your dream job at Zendesk. Zendesk offers competitive salaries and an excellent benefits package for full-time employees.
- [Contact Info](https://www.zendesk.com/company/contact-info/)
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- [Zendesk Events & Meet Ups](https://www.zendesk.com/company/events/): Learn more about Zendesk's upcoming customer support events, hackathons, and meetups. First round of drinks is on us!
- [Legal Information and Resources for Zendesk Subscribers & Suppliers](https://www.zendesk.com/company/legal/): Do you have questions about our terms, policies, intellectual property, and compliance? You've come to the right place.
- [Zendesk Management Team](https://www.zendesk.com/company/management-team/): Meet the people behind the help desk software including C-Level and investor biographies, including CEO Tom Eggemeier.
- [Policies and Guidelines](https://www.zendesk.com/company/policies-and-guidelines/)
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- [PERSONAL DATA PROTECTION ACT 2012 OF SINGAPORE UPDATE](https://www.zendesk.com/company/singapore-pdpa/)
- [Environmental Sustainability at Zendesk](https://www.zendesk.com/company/sustainability/): Learn all about Zendesk's vision, strategy, commitments, and progress on environmental sustainability here.
- [Trademarks and Intellectual Property](https://www.zendesk.com/company/trademark-property/)
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- [US Addendum](https://www.zendesk.com/company/us-addendum/)
- [Zendesk Ventures](https://www.zendesk.com/company/ventures/)

## Contact
- [Contact us](https://www.zendesk.com/contact/): Got questions? Email or contact our office at 1 (888) 851-9456.

## Customer Experience
- [Customer Experience](https://www.zendesk.com/customer-experience/): Need help with an implementation plan? Our CX professionals will get you up and running, and then partner with you as you continue to optimize and grow.
- [Zendesk Certification - Zendesk](https://www.zendesk.com/customer-experience/certification/): Become a certified Zendesk Support Administrator or App Developer.
- [Customer Experience - Service](https://www.zendesk.com/customer-experience/customer-service/): Need help with an implementation plan? Our CX professionals will get you up and running, and then partner with you as you continue to optimize and grow.
- [Customer Experience - Professional Services](https://www.zendesk.com/customer-experience/professional-services/): Need help with an implementation plan? Our CX professionals will get you up and running, and then partner with you as you continue to optimize and grow.

## Customer
- [1-Stop Connections Story | Zendesk](https://www.zendesk.com/customer/1-stop-connections/): 1-Stop Connections uses Zendesk to ensure customers are prioritized across support, marketing, finance, and sales, which has led to a 12% CSAT improvement.
- [Fintech 63 moons serves customers with transparency and efficiency](https://www.zendesk.com/customer/63-moons/): Fintech 63 moons taps the Zendesk platform to bring stockbrokers online by providing digital solutions like order and risk management systems.
- [ABBYY Customer Service Story | Zendesk](https://www.zendesk.com/customer/abbyy/): Global digital intelligence company ABBYY swapped its ‘home brew’ tool for Zendesk. The result? Better data, lower customer effort, and higher satisfaction.
- [Absorb Software + best-in-class CX = happier customers](https://www.zendesk.com/customer/absorb-software/): To meet skyrocketing growth, Absorb upgraded to the new Zendesk Suite to streamline its CX and deliver faster reply times–all within a year.
- [Accor Plus drives more revenue with a conversational strategy](https://www.zendesk.com/customer/accor-plus/): Since implementing an omnichannel CX system using Zendesk, Accor Plus has achieved 20% increases in both revenue from digital sales and CSAT.
- [ACLU Customer Service Story | Zendesk](https://www.zendesk.com/customer/aclu/): ACLU’s CSAT rating increased by more than 10% with Zendesk Support. Learn how they use Zendesk to support its internal staff and fundraising efforts.
- [Aéroports de Lyon delivers top-flight CX with Zendesk AI](https://www.zendesk.com/customer/aeroports-de-lyon/): Aéroports de Lyon sees an 85% automation rate for customer service queries when it uses Zendesk AI supported by integration partner Synolia.
- [Age of Learning delivers all time high CSAT scores + 30% efficiency increase](https://www.zendesk.com/customer/age-of-learning/): Age of Learning used Zendesk Suite to effectively scale and add CX support channels out of the box, in just a matter of weeks.
- [Agoda connects travel partners and employees with effective service](https://www.zendesk.com/customer/agoda/): Agoda worked with Zendesk to deliver a new help desk, improved query routing, and deeper business insights. The result: soaring CSAT ratings.
- [AllSaints Customer Service Story | Zendesk](https://www.zendesk.com/customer/allsaints/): Learn how Customer Experience Stylists delivery a luxury brand experience at AllSaints through Zendesk's customer service software.
- [amaysim Customer Service Story | Zendesk](https://www.zendesk.com/customer/amaysim/): Australian mobile, broadband, and energy provider amaysim provides omnichannel support with Zendesk, earning a 96% CSAT.
- [How Zendesk helps AMBOSS serve as THE reference tool for medical professionals](https://www.zendesk.com/customer/amboss/): Growing digital medical reference company AMBOSS implements Zendesk to expand CX support and seamlessly respond to inquiries across channels.
- [American Expediting ups productivity by 3X with Zendesk](https://www.zendesk.com/customer/american-expediting/): American Expediting taps Zendesk to digitize and automate its customer processes, enabling 49% faster service and 3X higher productivity.
- [Zendesk Startup CX Awards: Ascendo](https://www.zendesk.com/customer/ascendo/): With Zendesk Integration for Ascendo, users can quickly triage tickets and predict the most applicable macros to help in responding to tickets.
- [Zendesk Startup CX Awards: Ascent360](https://www.zendesk.com/customer/ascent360/): Zendesk provides valuable feedback from Ascent360 clients. These scores help the company understand customer needs to deliver improvements.
- [Avid Ratings sees quick speed to value with Zendesk](https://www.zendesk.com/customer/avid-ratings/): Avid Ratings deployed Zendesk with several integrations, creating a more customer-centric product and reducing first response time by 67%.
- [Avon International embraces the future of employee service with Zendesk](https://www.zendesk.com/customer/avon/): Global beauty brand with a presence in over 100 countries transforms its internal support model, achieving 98.4% employee satisfaction.
- [Azerbaijan Airlines Customer Service Story | Zendesk](https://www.zendesk.com/customer/azerbaijan-airlines/): Learn how Azerbaijan Airlines handled a 72% spike in support requests by improving agent collaboration and offering customers self-service with Zendesk.
- [Baleària Passenger Experience Story | Zendesk](https://www.zendesk.com/customer/balearia/): In the midst of the COVID-19 crisis, Baleària implemented Zendesk Chat and WhatsApp in just two days.
- [Bally's](https://www.zendesk.com/customer/ballys/): Bally’s Interactive elevates CX with Zendesk, using AI and automation for seamless support and faster resolutions.
- [Banc Sabadell sees chat as an ally in customer service strategy](https://www.zendesk.com/customer/banc-sabadell/): Banc Sabadell launches a chat channel for customer services and optimizes it by integrating Zendesk with an intelligent virtual assistant.
- [Bank Novo Customer Service Story | Zendesk](https://www.zendesk.com/customer/bank-novo/): Bank Novo saw a 30% reduction in tickets within 6 weeks of onboarding Zendesk. Learn how they did it.
- [BAUHAUS](https://www.zendesk.com/customer/bauhaus/): With Zendesk, BAUHAUS has standardized and streamlined its customer service. It recently added WhatsApp, allowing agents to handle 39 messages per hour.
- [Zendesk Startup CX Awards: Beatclub](https://www.zendesk.com/customer/beatclub/): Beatclub is the first in the music industry to create a scalable artists and repertoire (A&R) team using Zendesk customer service software.
- [Beloit College Customer Story](https://www.zendesk.com/customer/beloit/): Frustrated with an outdated support solution, Beloit College's IT team turned to Zendesk to improve agent workflows and gain visibility to student requests.
- [Benevity transforms ticket triaging with Zendesk AI](https://www.zendesk.com/customer/benevity/): Benevity's AI agent from Zendesk is solving 65% of user questions and human agents are responding 58% faster to negative sentiment tickets.
- [Best Egg uses Zendesk AI to automate 80% of chat inquiries](https://www.zendesk.com/customer/best-egg/): Leading fintech Best Egg uses Zendesk AI to scale fast while staying compliant in a highly regulated industry—and saves $500,000+ annually.
- [Big Fish Games Customer Service Story | Zendesk](https://www.zendesk.com/customer/big-fish-games/): Big Fish Games' customer service team cut wait time by 16% and raised agent productivity with Zendesk—to provide fast, easy, and contextual in-app support.
- [Bitly boosts productivity with Agent Workspace and AI agents](https://www.zendesk.com/customer/bitly/): Bitly rolls out Agent Workspace with AI-powered self-service to achieve shorter ticket resolution timea and higher agent productivity.
- [BombBomb + Zendesk: Building real relationships through technology](https://www.zendesk.com/customer/bombbomb/)
- [Box Customer Service Story | Zendesk](https://www.zendesk.com/customer/box/): Learn how Box has scaled with Zendesk Support to offer full omnichannel service, and how they've leveraged the Zendesk API to provide agents with visual cues.
- [BoxyCharm + Zendesk: Partners in success](https://www.zendesk.com/customer/boxycharm/): Leveraging Zendesk's powerful integrations, social messaging, and automations, BoxyCharm reduced their first response time and improved their CSAT by 17%.
- [How BritBox maintains white-glove CX with Zendesk AI](https://www.zendesk.com/customer/britbox/): BritBox, the British TV subscription service, turns to Zendesk AI agents and is now realizing a 47 percent automation rate, with ROI in under a year.
- [How Buffer cut their QA time by 50% switching to Zendesk QA](https://www.zendesk.com/customer/buffer/): Find out how social media management platform Buffer uses Zendesk QA to maintain their customer advocacy team’s high standards.
- [Bukalapak Customer Service Story | Zendesk](https://www.zendesk.com/customer/bukalapak/): Indonesian unicorn Bukalapak's 480 agents serve 300K customers and solve 400K a month using Zendesk Support, Chat and Guide.
- [Calvert County improves citizen engagement with Zendesk and SweetHawk](https://www.zendesk.com/customer/calvert-county-2/)
- [Calvert County Customer Service Story | Zendesk](https://www.zendesk.com/customer/calvert-county/): By partnering with Zendesk, Maryland's Calvert County created a COVID-19 vaccine registration system in 5 days and improved interdepartmental communication.
- [CARET elevates its brand with customer-first experiences](https://www.zendesk.com/customer/caret/): SaaS company CARET upgrades to Zendesk Suite Enterprise to help drive growth and increase the efficiency of its CX team with optimizations.
- [Cargas + Zendesk: A partnership driving innovation in CX](https://www.zendesk.com/customer/cargas-systems/): Cargas Systems shares their excitement about AI and how they’re using Zendesk to personalize support and gain holistic customer views.
- [Carousell Customer Experience Story](https://www.zendesk.com/customer/carousell/): One the largest peer-to-peer marketplaces in Southeast Asia, Carousell managed rapid growth by partnering with Zendesk and garnering feedback from users.
- [Carsales Customer Service Story | Zendesk](https://www.zendesk.com/customer/carsales/): Carsales chose Zendesk as its omnichannel solution—handling 37K tickets a month, and earning a 30:1 self-service ticket deflection ratio with Zendesk Guide
- [Catapult offers elite CX performance with Zendesk AI](https://www.zendesk.com/customer/catapult/): Catapult is reaching new heights in world-class customer service using Zendesk’s omnichannel system with AI.
- [CCI Systems Customer Service Story | Zendesk](https://www.zendesk.com/customer/cci-systems/): CCI Systems decreases escalations by 15% and achieves a 95% CSAT using Zendesk Support and Guide
- [CDNetworks Customer Service Story | Zendesk](https://www.zendesk.com/customer/cdnetworks/): CDNetworks cuts ticket volume in half by adopting Zendesk Support, sending satisfaction soaring to 95%.
- [City of Hampton Customer Service Story | Zendesk](https://www.zendesk.com/customer/city-hampton/): In an effort to better serve its citizens, the City of Hampton uses Zendesk Support to provide great customer service to both staff and developers.
- [The City of Portland drives end-to-end digital services](https://www.zendesk.com/customer/city-of-portland/): The City of Portland, Oregon, centralized citizen requests in the Zendesk CX platform to improve access for people with disabilities.
- [City of Saint Paul: Driving transparency in government with Zendesk](https://www.zendesk.com/customer/city-of-saint-paul/)
- [City of Seattle - SDCI](https://www.zendesk.com/customer/city-of-seattle-sdci/): Seattle’s Department of Construction and Inspections (SDCI) uses the Zendesk CX platform to connect with customers and score sky-high CSAT scores.
- [Quality over satisfaction: CityGo’s strategic use of Zendesk QA](https://www.zendesk.com/customer/citygo/): Learn how mobility company CityGo successfully expanded its car-sharing service with Zendesk QA.
- [Cleverbridge Customer Service Story | Zendesk](https://www.zendesk.com/customer/cleverbridge/): Learn how cleverbridge's customer service team achieved a 24% ticket deflection rate by offering self-service, and reduced costs approximately 20-25%, with Zendesk.
- [CNH Care + Zendesk: Building empathy-driven customer relationships](https://www.zendesk.com/customer/cnh-care/)
- [Coda Payments + Zendesk: Handling global queries with local expertise](https://www.zendesk.com/customer/coda-payments/)
- [Cognite drives operational excellence and superior CX with Zendesk](https://www.zendesk.com/customer/cognite/): Cognite enhances its customer support by moving to Zendesk, achieving a 40% efficiency increase and maintaining an impressive 96% CSAT score.
- [CoinJar: Productivity and savings add up with Zendesk Sell](https://www.zendesk.com/customer/coinjar/): CoinJar, one of the world’s longest-running cryptocurrency exchanges, selects Zendesk Sell CRM to replace its overly complicated tech stack.
- [Compass delivers white glove customer service at scale](https://www.zendesk.com/customer/compass/): Compass is working with Zendesk to drive CX efficiencies through centralization and AI-informed routing of tickets to the right specialists.
- [Conrad Electronic](https://www.zendesk.com/customer/conrad-electronic/): Global retailer Conrad Electronic relies on Zendesk's one-stop customer service solutions to help navigate industry and business challenges.
- [Conservice ups service quality and cuts costs with Zendesk workforce tools](https://www.zendesk.com/customer/conservice/): By leveraging AI-driven capabilities of Zendesk WFM and Zendesk QA, Conservice optimized agent scheduling and enhanced service quality.
- [CoreLogic powers CX by unifying communication channels](https://www.zendesk.com/customer/corelogic/): CoreLogic partners with Zendesk to deliver personalized customer experiences and generate revenue in its service channels.
- [Corkcicle scales B2C sales with next-level support](https://www.zendesk.com/customer/corkcicle/): After implementing Zendesk, Corkcicle's customer support team has achieved a 100% increase in first reply time despite an increase in sales.
- [The Cotton On Group Customer Service Story | Zendesk](https://www.zendesk.com/customer/cotton-on-group/): Learn more about how Zendesk retail customer, The Cotton On Group, uses Multibrand to manage customer service across 7 brands and its philanthropic arm.
- [CPM and Zendesk deliver AI-driven CX excellence for New Balance](https://www.zendesk.com/customer/cpm-new-balance/): CPM International implements Zendesk AI solutions to offer cutting-edge CX for global athletic retailer New Balance.
- [Credit Union of Colorado: Elevating the Customer Experience | Zendesk](https://www.zendesk.com/customer/credit-union-colorado/): To compete with global banks and the tech sector, the Credit Union of Colorado chose Zendesk and Tyfone to improve the customer experience.
- [Zendesk + ACPC: Digitizing support for agriculture in the Philippines](https://www.zendesk.com/customer/da-acpc/)
- [Degreed sees $1M in cost savings by switching to Zendesk](https://www.zendesk.com/customer/degreed/): After replacing Salesforce with Zendesk for its CX platform, Degreed unlocked new ways to power growth through agility.
- [Deliveroo Customer Service Story | Zendesk](https://www.zendesk.com/customer/deliveroo/): In this customer video, Deliveroo shares how Zendesk Support helps them provide great service to their riders so that riders can provide great service to hungry customers.
- [Deputy uses data to take CX to the next level](https://www.zendesk.com/customer/deputy/)
- [Discord Customer Service Story | Zendesk](https://www.zendesk.com/customer/discord/): Discord's investments in AI-driven self-service with the Zendesk CX platform have enabled the company to provide seamless support.
- [Discord's COVID-19 Response | Zendesk](https://www.zendesk.com/customer/discords-covid-19-response/): Discord manages a dramatic increase in COVID-19 related support traffic using automation, self-service, and ticket routing powered by Zendesk.
- [DiscoverCars saves $138K annually with generative AI](https://www.zendesk.com/customer/discovercars/): Learn why Carla, DiscoverCars’ AI agent, is a valuable member of the team that saves agents 110 hours per week, while also improving CSAT.
- [DistroKid steps up agility and efficiency with Zendesk pro services](https://www.zendesk.com/customer/distrokid/): Guided by Zendesk pro services, DistroKid improved its CX agent and customer experiences, leading to an 81% increase in first reply times.
- [Docebo enhances B2B CX with Zendesk AI](https://www.zendesk.com/customer/docebo/): Docebo transforms its global customer support with Zendesk AI Agents, Copilot, and QA, achieving 58% faster resolutions and saving over USD $250K annually.
- [Drizly Customer Service Story | Zendesk](https://www.zendesk.com/customer/drizly-taskus/): Drizly managed a 500% growth spurt, increased agent efficiency by 200% and quickly scaled its customer experience team by partnering with Zendesk + TaskUs.
- [Dunlop Sports elevates its game with omnichannel CX](https://www.zendesk.com/customer/dunlop-sports/): Dunlop Sports champions efficient CX with Zendesk as a centralized support hub for quicker service and CSAT scores above 95 percent.
- [DuPage County modernizes employee support and CX with Zendesk AI](https://www.zendesk.com/customer/dupage-county/): Large Illinois county chooses Zendesk over ServiceNow to modernize constituent and employee service, while realizing cost and time savings.
- [Dutch Bros brews up major employee service success](https://www.zendesk.com/customer/dutch-bros/): Dutch Bros uses Zendesk to streamline HR support, boosting team productivity by 212% and improving resolution time and employee experience.
- [EBP Group: growing with Zendesk today and tomorrow](https://www.zendesk.com/customer/ebp-group/): EBP Group's CX support team decreases call volume, responds to tickets faster, and increases CSAT by 15% using the Zendesk platform.
- [Eight Eleven Group supports internal teams with Zendesk and AssetSonar](https://www.zendesk.com/customer/eight-eleven-group/): Eight Eleven Group implemented Zendesk and AssetSonar to streamline internal processes and communications to enhance the employee experience.
- [Element Electronics earns awards for CX success](https://www.zendesk.com/customer/element-electronics/): Element Electronics turned to the Zendesk CX platform and saw its CSAT score soar 110% and call handling times decrease by 33%.
- [Elkhart Community Schools + Zendesk: Building better IT for teachers, students, and staff](https://www.zendesk.com/customer/elkhart-community-schools/): See how Elkhart Community Schools more than doubled the number of tickets their team could handle whilst also drastically reducing issue resolution time.
- [Equisoft](https://www.zendesk.com/customer/equisoft/): Seeking a better customer experience and improved internal collaboration, Montreal's Equisoft used Zendesk Guide to revamp its self-service content.
- [Esusu moves to Zendesk for faster, AI-driven experiences](https://www.zendesk.com/customer/esusu/): Fintech company sees major efficiency gains on the Zendesk CX platform and uses AI for automation to create next-level customer experiences.
- [Eurail races along the tracks with Zendesk AI](https://www.zendesk.com/customer/eurail/): Travel company Eurail empowers its customer service by leveraging Zendesk AI. First response times are now an incredible 95% faster than a year ago.
- [Events DC brings efficiency and insights to CX and internal teams](https://www.zendesk.com/customer/events-dc/): Events DC implements the Zendesk CX platform with integrated apps from SweetHawk, increasing agent efficiency and customer satisfaction.
- [FABRIC TOKYO leverages Zendesk proactive messaging to improve their customer experience](https://www.zendesk.com/customer/fabric-tokyo/)
- [FairPrice Group Customer Story | Zendesk](https://www.zendesk.com/customer/fairprice-group/): Singapore's FairPrice Group needed to streamline its customer service, so it turned to Zendesk to improve agent productivity and offer self-service options.
- [Fave + Zendesk: Gaining speed, insight and traction](https://www.zendesk.com/customer/fave/): Fave integrates the Zendesk CX platform to its app, helping it to surpass targets for response and resolution time, while improving CSAT.
- [FCC Customer Service Story | Zendesk](https://www.zendesk.com/customer/fcc/): At an 85% savings to taxpayers, Zendesk Support is the first external-facing SaaS product the FCC has ever gone live with and marks the first step in a more radical modernization effort.
- [Fender uses Zendesk for main stage CX and business support](https://www.zendesk.com/customer/fender/): The Guitar manufacturer runs eight teams on Zendesk from its UK office, supporting customers, suppliers, and sales teams in nine languages.
- [Zendesk Startup CX Awards: Firstbase](https://www.zendesk.com/customer/firstbase/): Firstbase wins the 2022 Zendesk Startup CX Award for Innovation by streamlining its customer onboarding process with software automations.
- [Fiverr Customer Service Story | Zendesk](https://www.zendesk.com/customer/fiverr/): See how Fiverr uses Zendesk Support to serve its thriving online marketplace.
- [Foundant: Growth powered by great client relationships](https://www.zendesk.com/customer/foundant/): With Zendesk, Foundant handled a double-digit spike in tickets with the same staffing levels and has seen its CSAT jump 10 percentage points.
- [Four Seasons Hotels and Resorts](https://www.zendesk.com/customer/four-seasons-hotels-and-resorts/): Find out how conversational messaging from Zendesk is providing comfier experiences for guests at the Four Seasons.
- [Four Winds Casinos meets online gaming demands amid high growth](https://www.zendesk.com/customer/four-winds-casinos/): Four Winds Casinos used Zendesk to streamline support requests across online and physical locations, reducing resolve time to just 24 hours.
- [Fred IT Group enjoys easy migration plus 360-degree customer views](https://www.zendesk.com/customer/fred-it-group/): Fred IT Group migrated to the Zendesk Suite with zero downtime and saw swift improvements in CX agent efficiency and customer satisfaction.
- [Freedom Furniture sees efficiency and CSAT skyrocket with Zendesk AI](https://www.zendesk.com/customer/freedom-furniture/): Australian furniture retailer Freedom Furniture trials Zendesk AI in a POC, seeing a 92% reduction in manual triage hours and ROI savings of 2 FTE.
- [Freese and Nichols](https://www.zendesk.com/customer/freese-and-nichols/): Freese and Nichols is a U.S. engineering, planning, and consulting firm. Learn why the firm's CX team is embracing Zendesk Advanced AI.
- [Fullscript Customer Service Story | Zendesk](https://www.zendesk.com/customer/fullscript/): Fullscript selected Zendesk for its omnichannel support software, allowing the team to maintain high CSAT—97% on live chat—as it rapidly scales.
- [FullStory](https://www.zendesk.com/customer/fullstory/): FullStory helps clients deliver exceptional digital experiences. When it needed to improve agent productivity and gain actionable data, the company turned to Zendesk.
- [Fútbol Emotion: Messaging is a winning strategy for growth](https://www.zendesk.com/customer/futbol-emotion/): Fútbol Emotion scored a major win by rolling out Zendesk Suite with Sunshine Conversations to achieve a conversational strategy at scale.
- [GCash empowers mobile wallet customers through CX innovation](https://www.zendesk.com/customer/gcash/): Over its five-year partnership with Zendesk, GCash has grown from 20 to 60 million mobile wallet users in the Philippines.
- [How Geckoboard elevates customer support with peer reviews](https://www.zendesk.com/customer/geckoboard/): Geckoboard is on a mission to help founders and team leads boost the visibility of key metrics throughout their company with their easy-to-use TV dashboard software. They believe that by surfacing live metrics and making them easy to understand, individuals and teams alike can perform better, and they follow this principle in their organization too.
- [Genial invests in Zendesk CX to serve a growing financial market](https://www.zendesk.com/customer/genial-investimentos/): Genial Investimentos adopts Zendesk to integrate channels, resulting in a 95% reduction in call resolution time and improved CSAT.
- [Georgia Housing Voucher Program](https://www.zendesk.com/customer/georgia-housing-voucher-program/): The GHVP chose Zendesk to provide agency staff with operational insights and secure visibility into both internal and external communications.
- [GetGo + Zendesk: Driving sustainable mobility with efficiency and visibility](https://www.zendesk.com/customer/getgo/): GetGo, the leading carsharing service in Singapore utilizes Zendesk to improve agent efficiency and customer satisfaction.
- [GitHub makes Zendesk the foundation of elevated employee service](https://www.zendesk.com/customer/github-es/): GitHub integrates Zendesk across multiple departments to deliver employee service, resulting in soaring CSAT and more personal HR processes.
- [GlassesUSA.com sees CX success with voice of the customer data](https://www.zendesk.com/customer/glassesusa/): GlassesUSA.com launches Zendesk CX with the AI agent and TalkDesk integrations to gain efficiencies and capture voice of the customer data.
- [GLL](https://www.zendesk.com/customer/gll/): GLL transformed CX by centralizing support, leveraging AI, and achieving a 93% first-touch resolution rate to drive efficiency and growth.
- [Glofox Customer Service Story | Zendesk](https://www.zendesk.com/customer/glofox/): By leveraging triggers, automation, and analytics, Glofox improved its customer service and kept its support team nimble during an uncertain time.
- [GM Tour: From disparate channels to seamless, efficient customer service with Zendesk](https://www.zendesk.com/customer/gm-tour/)
- [GoFundMe Customer Service Story | Zendesk](https://www.zendesk.com/customer/gofundme/): GoFundMe differentiates itself with responsive customer service and a focus on self-service, leading to 90%+ satisfaction ratings.
- [Grapevine Colleyville Education Support Story | Zendesk](https://www.zendesk.com/customer/grapevine-colleyville-isd/): The Grapevine Colleyville ISD partnered with Zendesk to elevate its support operations--a move that paid dividends when the COVID-19 pandemic began.
- [Grill’d + Zendesk: Ready to scale with an agile customer support system](https://www.zendesk.com/customer/grilld/)
- [Grove boosts operational efficiency with Zendesk AI](https://www.zendesk.com/customer/grove/): Grove Collaborative taps Zendesk AI to enhance operational efficiency and provide more personalized service to its online customers.
- [Grubhub Customer Service Story](https://www.zendesk.com/customer/grubhub/): During the COVID-19 pandemic, Grubhub used Zendesk to move agents to remote work, transition to contactless deliveries, and adapt to a spike in tickets.
- [Grupo SOMA transforms the experience of external and internal customers](https://www.zendesk.com/customer/grupo-soma/)
- [HealthJoy doubles support capacity and cuts ticket volume by 25%](https://www.zendesk.com/customer/healthjoy/): HealthJoy doubles its concierge support model capacity with Zendesk AI’s Copilot, using AI-powered transcription and summarization.
- [HeliosX + Zendesk: Streamlining support and driving revenue | Zendesk](https://www.zendesk.com/customer/heliosx/): HeliosX consolidated it's multi-brand customer support with Zendesk and saw a 97% drop in first response time, a 7 point CSAT rise, and a 20% more sales.
- [How Hello Sugar reached a 66% automation rate with Zendesk's hybrid solution](https://www.zendesk.com/customer/hello-sugar/): With AI-powered automation, Hello Sugar scaled their waxing franchise without growing their reception staff – all while offering higher quality CX.
- [HiBob delivers flexible CX for a global roster of HR clients](https://www.zendesk.com/customer/hibob/): Fast-growing HiBob turned to Zendesk Suite to maximize ticket routing, integrations, and reporting capabilities at scale.
- [Hoag Health reduces resolution time by 86% with Zendesk](https://www.zendesk.com/customer/hoag-health/): Hoag is leveraging Zendesk automation, boosting CSAT to 97% and empowering HR to resolve complex challenges with ease.
- [Homebridge Customer Service Story | Zendesk](https://www.zendesk.com/customer/homebridge/): Homebridge collaborates more effectively across 10 departments and provides smoother customer experiences using Zendesk Support, Guide, and Chat
- [Homeday uses integrated data to enhance the customer experience](https://www.zendesk.com/customer/homeday/): Using Zendesk and babelforce, Homeday enhances its CX program, with a bird’s eye view of the customer journey and enabling data-driven decisions.
- [Honeylove shapes its success with CX data and SMS innovation](https://www.zendesk.com/customer/honeylove/): With Zendesk and Klaviyo, retailer Honeylove gained access to data it could leverage to improve CX and deliver innovative SMS marketing.
- [HotDoc tames fast ticket growth with self service strategy](https://www.zendesk.com/customer/hotdoc/): Hotdoc's shift to Zendesk enabled the company to build a new online medical booking system with a full support model within 48 hours.
- [More customers, less tickets: How Hotjar doubled its self-service score | Zendesk](https://www.zendesk.com/customer/hotjar/): With 53 percent YoY growth, Hotjar needed a customer support solution to help them work smarter, not harder and support their pioneering self-service strategy.
- [Humi empowers both customers and agents with Zendesk AI](https://www.zendesk.com/customer/humi/): Humi integrated Zendesk AI to improve efficiency and now deflects 57% of tickets using generative replies and assist tools.
- [iCard Customer Service Story | Zendesk](https://www.zendesk.com/customer/icard/): With an omnichannel customer support solution from Zendesk, iCard, a global fintech leader offering innovative payment solutions, is able to move through its 35,000 monthly tickets twice as fast.
- [Ideagen Customer Service Story | Zendesk](https://www.zendesk.com/customer/ideagen-zendesk-lowering-complexity-building-collaboration/): Learn why Ideagen made the switch from a major CRM tool to Zendesk as it scaled its business and improved its Customer Support operations
- [Illinois Court Help + Zendesk: Building more accessible support for court users](https://www.zendesk.com/customer/illinois-court-help/): The Illinois Court Help program helps court users with phone, text, and email support, improving accessibility to information for over two million people.
- [Immunotec transforms CX with Premier Enterprise Support](https://www.zendesk.com/customer/immunotec/): Zendesk Premier Enterprise Services helps Immunotec scale its customer service, increase ticket deflections, and promote efficiencies.
- [Impossible Foods Customer Experience Story | Zendesk](https://www.zendesk.com/customer/impossible-foods/): Impossible Foods has used Zendesk since 2016 to grow exponentially while facing the challenge of serving both B2B and B2C customers.
- [How Jackpots scaled their multilingual support with AI agents](https://www.zendesk.com/customer/jackpots/): With AI-powered automation, Jackpots was able to scale their multilingual support and to smoothly handle a sudden volume surge during Covid-19.
- [JetBrains Customer Service Story | Zendesk](https://www.zendesk.com/customer/jetbrains/): JetBrains uses Zendesk Support and Guide to solve 30K+ tickets a month while maintaining a 97% CSAT rating.
- [Jigsaw achieves double-digit CX improvements with Zendesk AI](https://www.zendesk.com/customer/jigsaw/): After building an AI agent with Zendesk and automating its support centre, Jigsaw reduced overall ticket volume by 35 percent.
- [John Lewis Partnership](https://www.zendesk.com/customer/john-lewis-partnership/): Since 2015, John Lewis Partnership’s collaboration with Zendesk on its internal employee benefits platform has grown and evolved.
- [Junkyard Golf Club Story | Zendesk](https://www.zendesk.com/customer/junkyard-golf-club/): Learn how Junkyard Golf Club was able to use live chat to generate 3 times more revenue over a four-week period, with a 32 percent conversion rate.
- [JustGiving Customer Service Story | Zendesk](https://www.zendesk.com/customer/justgiving/): Learn how JustGiving supports the world's largest online fundraising community using Zendesk's customer service software.
- [How Kahoot! builds a quality-first support culture](https://www.zendesk.com/customer/kahoot/): EdTech company Kahoot! chooses Zendesk QA to create a customer support team that champions quality, not just in process, but in mindset.
- [Kaizen Gaming bets on fast omnichannel support + 360 degree views](https://www.zendesk.com/customer/kaizen-gaming/): Kaizen Gaming turned to Zendesk to deliver customer service across social and messaging channels, including Facebook Messenger and WhatsApp.
- [Kajabi turns to AI and self-service to meet quadrupled service demand](https://www.zendesk.com/customer/kajabi/): Kajabi turned to Zendesk for an AI-driven self-service solution. The result: a 100% increase in self-service with no drop in CSAT scores.
- [KEEN Customer Service Story | Zendesk](https://www.zendesk.com/customer/keen/): KEEN scales its support team by 200% and reduces first reply time by 39% with Zendesk
- [Khan Academy Customer Experience Story | Zendesk](https://www.zendesk.com/customer/khan-academy/): With COVID-19, Khan Academy’s online traffic grew 2.5X—almost overnight. Learn how Khan Academy built a resilient support operation to handle the spike.
- [Korman Sales Story | Zendesk](https://www.zendesk.com/customer/korman/): AVE Living, of Korman Communities, turned to Zendesk Sell to focus its sales team goals for expanding the company’s $1.5 billion real estate portfolio.
- [KRAFTON fulfills 1 million annual inquiries through automation](https://www.zendesk.com/customer/krafton/): Video game producer KRAFTON implements Zendesk to improve operational efficiency, data visibility, and CSAT, cutting support costs by 15%.
- [Zendesk Startup CX Awards: Lang.ai](https://www.zendesk.com/customer/lang-ai/): Lang.ai wins the Zendesk Startup CX Award for Community Choice by helping CX teams unlock the potential of data with artificial intelligence.
- [LATAM Airlines achieves 90% employee satisfaction with Zendesk](https://www.zendesk.com/customer/latam-airlines/): LATAM Airlines uses Zendesk to deliver customer service to 62 million passengers and internal support for more than 30,000 global employees.
- [Latitude Financial + Zendesk: Three days, endless solutions](https://www.zendesk.com/customer/latitude-financial/)
- [learnsignal customer story | Zendesk](https://www.zendesk.com/customer/learnsignal/): Learnsignal, an educational service for accountants, struggled to provide seamless customer service. By switching to Zendesk, it got back on track.
- [leboncoin Customer Service Story | Zendesk](https://www.zendesk.com/customer/leboncoin/): leboncoin manages customer interactions and supports its employees across multiple channels using Zendesk Support, Guide, and Chat
- [LendingClub Customer Service Story | Zendesk](https://www.zendesk.com/customer/lendingclub/): LendingClub moved from Salesforce to Zendesk Support and Guide to provide a better customer experience. Learn how the team handles 50K tickets each month.
- [Liberty sees Zendesk AI as key to delivering personalized service](https://www.zendesk.com/customer/liberty-london/): Retailer Liberty London leans on Zendesk AI to automatically classify and route incoming CX tickets to the right team at the right time.
- [How Liberty uses Zendesk QA to provide luxury customer service](https://www.zendesk.com/customer/liberty-qa/): Luxury retailer Liberty chooses Zendesk QA to elevate its CX by offering clear quality oversights and pinpointing the exact areas needing improvement.
- [Life Fitness Customer Service Story | Zendesk](https://www.zendesk.com/customer/life-fitness/): Life Fitness unifies its entire support operation with Zendesk Support to serve customers in 166 countries.
- [Lightspeed Customer Service Story | Zendesk](https://www.zendesk.com/customer/lightspeed/): Lightspeed transitioned to Zendesk Support during a period of high growth, scaling the team from 12 to 179 agents. Learn how Lightspeed configured Zendesk Support for time savings, and deflected tickets with Zendesk Guide.
- [Limeade facilitates global expansion with Zendesk](https://www.zendesk.com/customer/limeade/): Limeade's move to Zendesk has reduced its first response time and kept agent headcount static while supporting global expansion.
- [LimeBike Customer Service Story | Zendesk](https://www.zendesk.com/customer/limebike/): Learn how LimeBike supports over 25,000 monthly tickets in 50+ global markets using a Zendesk omnichannel solution
- [Lincoln Investment Customer Service Story | Zendesk](https://www.zendesk.com/customer/lincoln-investment/): Lincoln Investment replaced 18 individual help desks with Zendesk Support, cutting its first response and resolution times in half.
- [Love, Bonito delivers exceptional service with strong understanding of Asian women](https://www.zendesk.com/customer/love-bonito/)
- [Lovevery creates personalized service to drive retention](https://www.zendesk.com/customer/lovevery/): Toy retailer Lovevery chose Zendesk CX for omnichannel support with chat to help agents respond faster, while driving subscription retention.
- [Luma Health + Zendesk: Healthcare communication in a new world](https://www.zendesk.com/customer/luma-health/): Find out how Luma Health leveraged their Zendesk tools to increase customer satisfaction and reduce wait times at a critical time in the company's growth.
- [Zendesk AI aids Lush in its drive to grow through ethical values and positivity](https://www.zendesk.com/customer/lush/): Lush chose Zendesk to achieve a laser-focused approach to CX. The result? A 369 percent ROI and $434,000 in annual productivity cost savings.
- [Zendesk Startup CX Awards: MadHive](https://www.zendesk.com/customer/madhive/): Implementing Zendesk helped MadHive achieve seamless ticketing and drive self-service among internal support reps and clients.
- [Magazine Luiza's mission:  Providing the best customer experience](https://www.zendesk.com/customer/magazine-luiza/)
- [Major media company taps Zendesk to scale employee support](https://www.zendesk.com/customer/major-media-company/): Major media company chooses the Zendesk employee experience (EX) platform to deliver better workplace experiences to its global workforce.
- [ManageBac Customer Service Story | Zendesk](https://www.zendesk.com/customer/managebac/): Learn how ManageBac, a curriculum-first learning platform for schools, used Zendesk to Increase in agent productivity by 119% and help centre views 464%.
- [Manatee County Tax Collector's Office sets a high bar for government efficiency](https://www.zendesk.com/customer/manatee-county/): The Manatee County Tax Collector’s Office boosts efficiency with Zendesk and leverages analytics to optimize decision-making.
- [Match Group taps innovation through conversational messaging](https://www.zendesk.com/customer/match-group/): Partnering with Zendesk Labs, Match.com built a custom integration that enables “date experts” to provide in-app proactive coaching.
- [Mediaocean ramps up B2B self-service for 100K+ global users](https://www.zendesk.com/customer/mediaocean/): Global ad tech company Mediaocean engages with Zendesk to drive a bold new B2B self-service strategy with custom, knowledge-based support.
- [Medline Industries, L.P.](https://www.zendesk.com/customer/medline-industries-l-p/): After rolling out Zendesk to its Distribution division, Medline Industries, L.P. expanded its implementation to 27 instances companywide.
- [Mendelics integrates CX for both B2B and B2C customers](https://www.zendesk.com/customer/mendelics/)
- [Mercury enhances CX with Zendesk AI](https://www.zendesk.com/customer/mercury/): Mercury shares excitement about the future of AI and highlights its use of Zendesk AI to automate tasks and enhance customer relationships.
- [Miko uses AI to scale CX for high growth and assist busy agents](https://www.zendesk.com/customer/miko/): Tech startup uses Zendesk AI for CX ticket triage and to empower agents. Self-service deflection has increased 20% since Miko started leveraging AI.
- [Zendesk Startup CX Awards: Mila Cares](https://www.zendesk.com/customer/mila-cares/): Mila Cares CX support agents use Zendesk triggers to build deeper connections with customers and increase opportunities for feedback.
- [Minor Hotels leverages Zendesk data and automation to deliver bespoke, world-class service](https://www.zendesk.com/customer/minor-hotels/)
- [Missouri Star Quilt Company Story | Zendesk](https://www.zendesk.com/customer/missouri-star-quilt-company/): Missouri Star has transformed a struggling town with its booming business. At the heart of its deeply personal customer service, is Zendesk.
- [Mizuno USA teams with Zendesk for integrated and agile CX](https://www.zendesk.com/customer/mizuno/): Building a robust tech stack around Zendesk has enabled Mizuno USA to consolidate operations and create a more personalized customer journey.
- [MongoDB shapes its CX success through data and automation](https://www.zendesk.com/customer/mongodb/): MongoDB's partnership with Zendesk and SweetHawk gives agents the tools needed to provide the best CX possible through automation processes.
- [MOO designs a CX strategy with 360° views and cost savings](https://www.zendesk.com/customer/moo/): Moving to Zendesk Suite allowed MOO to gain 360-degree customer views and greater insights, while generating $222K in annual cost savings.
- [Motel sees self-service climb by 3X and faster ticket handling with Zendesk AI](https://www.zendesk.com/customer/motel-rocks/): Zendesk AI helps Motel's CX team identify customer sentiment, contact reason, and the ability to respond instantly.
- [MTData transforms customer support with Zendesk, achieving 97% CSAT peak](https://www.zendesk.com/customer/mtdata/)
- [MTN Ghana boosts Net Promoter Score by 17% with Zendesk](https://www.zendesk.com/customer/mtn-ghana/): MTN Ghana taps Zendesk for omnichannel customer service across email, WhatsApp, Facebook, Twitter, Instagram, and Google reviews.
- [Mukuru Customer Service Story | Zendesk](https://www.zendesk.com/customer/mukuru/): Mukuru chose Zendesk for its scalability. During COVID-19, it saw a 22% increase in customers using self-service options to sign-up and receive support.
- [Neo Financial: Disruptive startup innovates with AI at scale](https://www.zendesk.com/customer/neo-financial/): Startup Neo Financial has over one million customers and scaled customer service using an AWS architecture and the Zendesk CX platform.
- [Netwealth fast tracks Zendesk and attains industry-leading call wait times](https://www.zendesk.com/customer/netwealth/): Netwealth upgraded its CX platform to Zendesk. Now, call wait times are about 40 seconds, among the lowest in the financial services industry.
- [New Look cuts FRT by 99.5% with Zendesk AI agents](https://www.zendesk.com/customer/new-look/): British fashion retailer adopts Zendesk AI agents and delivers 99.5% faster responses, 42% automated resolutions, and a 66% jump in productivity.
- [Nexon Customer Service Story | Zendesk](https://www.zendesk.com/customer/nexon/): Learn how Nexon earned a 114% increase in their CSAT score with the Zendesk omnichannel solution, supporting over 200,000 tickets each year.
- [Global retailer NEXT boosts efficiency and savings using Zendesk AI](https://www.zendesk.com/customer/next/): Zendesk helps NEXT optimize its CX platform to reduce TCO, while AI empowers advisers to deliver higher service quality and faster handle times.
- [Achievement unlocked for Nexters: Smashing KPIs amid double digit growth](https://www.zendesk.com/customer/nexters/): Gaming company Nexters has leveraged Zendesk's integrations and automations to decrease its first response times and full resolution times.
- [NHS Digital scales CX support at speed](https://www.zendesk.com/customer/nhs-digital/): UK's National Health Service (NHS) turned to Zendesk and Route 101 to improve CX agility and scalability and drive growth of the NHS App.
- [NHS Greater Glasgow and Clyde Customer Service Story | Zendesk](https://www.zendesk.com/customer/nhs/): Learn how NHS Greater Glasgow and Clyde uses Zendesk Support to streamline their procurement workflow from 10,000 suppliers.
- [How NOBULL leverages AI as a revenue engine](https://www.zendesk.com/customer/nobull/): NOBULL turns to Zendesk AI to scale CX. Results include a 50% automation of chat inquiries and a 30% automation rate for overall contacts.
- [Nottingham Trent University Customer Service Story | Zendesk](https://www.zendesk.com/customer/nottingham-trent-university/): Learn how Nottingham Trent University implemented Zendesk Support in just two months to serve over 26,000 students. Mobile apps and forums lead to 96% satisfaction.
- [o9 + Zendesk: Saving time & simplifying support in supply planning](https://www.zendesk.com/customer/o9/): Enterprise software company o9 is in the business of supply planning, and uses Zendesk to help support companies that require detection of market changes and accurate forecast demand.
- [Olala Homes Customer Service Story | Zendesk](https://www.zendesk.com/customer/olala-homes/): Learn how Olala Homes scales its ticket volume by 350% while continuing to exceed customer expectations using The Zendesk Suite and Zendesk Explore.
- [Omada Health Customer Service Story | Zendesk](https://www.zendesk.com/customer/omada-health/): Omada Health reduced its time per ticket by 2 minutes with an omnichannel solution from Zendesk.
- [One Medical Employee Support Story | Zendesk](https://www.zendesk.com/customer/one-medical/): One Medical protects member data and supports front-line employees using Zendesk Guide and Support
- [OneSkin increases retention with data-driven CX](https://www.zendesk.com/customer/oneskin/): Biotech skincare startup OneSkin found the flexibility and data visibility it needed to scale CX by replacing Gorgias with Zendesk.
- [Insurance startup Openly taps Zendesk to help outpace competition](https://www.zendesk.com/customer/openly/): Fast-growing Openly scales CX with Zendesk chat and automation, answering phone calls and chats within 30 seconds or less.
- [OpenTable Customer Service Story | Zendesk](https://www.zendesk.com/customer/opentable/): Needing an intuitive help desk to help support its employees, OpenTable turned to Zendesk Support for its easy-to-use customer service software.
- [Optimizely tailors support with custom objects and APIs](https://www.zendesk.com/customer/optimizely/): Using Zendesk APIs and custom objects allowed Optimizely to create bespoke service experiences, driving the company’s CSAT score to 97%.
- [Orgadata unites global CX teams with Zendesk and babelforce](https://www.zendesk.com/customer/orgadata/): Orgadata integrates Zendesk with babelforce allowing the company to streamline internal and external support with automated ticketing.
- [Orica + Zendesk: Expert help in every corner of the globe](https://www.zendesk.com/customer/orica/): Orica needed a faster way to get global customers access to local expert help. The result: 350% growth in the company’s self-service ratio.
- [Outreach Customer Service Story | Zendesk](https://www.zendesk.com/customer/outreach/): Outreach meets critical SLAs and provides robust self-service as it scales—learn why the company switched to Zendesk.
- [Oz Hair and Beauty gains 360-degree customer views](https://www.zendesk.com/customer/oz-hair-and-beauty/): Oz Hair and Beauty taps Zendesk to empower customers with self-service capabilities, improve agent efficiency, and raise CSAT to new levels.
- [How an AI agent paved the way for Papier’s US expansion](https://www.zendesk.com/customer/papier/): 24/7 self-service support and a 40% automation rate helped fast-growing stationery startup Papier scale successfully across continents.
- [PayNearby Customer Story | Zendesk](https://www.zendesk.com/customer/paynearby/): PayNearby is India’s largest branchless banking network. When COVID disrupted business, the fintech startup chose Zendesk to help it serve customers better.
- [Self-service and motivated employees help Personify Health handle growth](https://www.zendesk.com/customer/personify-health/): Personify Health worked with Zendesk to implement CX self-service and is now serving millions more customers without an increase in budget.
- [Pet Lovers Centre + Zendesk: Exceeding customer expectations for the love of pets](https://www.zendesk.com/customer/pet-lovers-centre/): To manage a large increase in online shoppers, the company integrated all touchpoints in Zendesk to optimize the customer experience.
- [Phonero](https://www.zendesk.com/customer/phonero/): Phonero achieved 59% automation with Zendesk AI, improving customer support and cutting costs in just six months.
- [Photobucket delivers 24/7 member support with messaging](https://www.zendesk.com/customer/photobucket/): Photobucket needed a solution for cost-efficient 24/7 service to its global customer base. Zendesk messaging has driven positive results.
- [Play Games24x7 implements proactive customer service for its skill gaming apps](https://www.zendesk.com/customer/playgames24x7/): Games24x7 is an India headquartered online gaming company with a portfolio that spans skill games and a casual games platform. They use insights from Zendesk to craft meaningful communications for customers.
- [Plix improves CX while growing at rocket speed](https://www.zendesk.com/customer/plix/): Plix scales plant-based nutrition and enhanced its CSAT score to 75 percent despite an almost 10-time increase in the number of tickets.
- [Polaris + Zendesk: Scaling customer support and sales for rapid growth](https://www.zendesk.com/customer/polaris-customer-story/): By partnering with Zendesk to scale up their customer support and sales solutions, Polaris Adventures increased their account capacity per agent by 30-40%.
- [Portland Bureau of Transportation](https://www.zendesk.com/customer/portland-bureau-of-transportation/): Portland Bureau of Transportation boosted productivity by 35% and improved case visibility by 95% with Zendesk.
- [Prezi Customer Service Story | Zendesk](https://www.zendesk.com/customer/prezi/): When COVID-19 hit, Prezi had two customer service challenges: a new product to support and a surge in users. Prezi met those challenges with Zendesk.
- [Primex Customer Service Story | Zendesk](https://www.zendesk.com/customer/primex/): Primex's support operation upgrades its reporting, customer experience, and visibility switching from Salesforce to Zendesk.
- [Printful Customer Service Story | Zendesk](https://www.zendesk.com/customer/printful/): Printful switched to Zendesk and improved collaboration and visibility across its support, design services, graphics, sales, and fulfillment teams.
- [PRISM+ delivers top quality consumer electronics with customer service to match](https://www.zendesk.com/customer/prism/)
- [Propelus speeds down the automation highway](https://www.zendesk.com/customer/propelus/): Propelus is embracing automation. In just three months, the company’s new hybrid AI agents have saved 830 hours of support work.
- [Prosper chooses Zendesk for innovation, fast deployment, and time to value](https://www.zendesk.com/customer/prosper/): Prosper replaces Salesforce Sales Cloud with Zendesk to improve self-service, increase CSAT, and reduce onboarding time by 50 percent.
- [How PURE Insurance scales internal support to 16+ teams with Zendesk](https://www.zendesk.com/customer/pure-insurance/): With Zendesk for IT, PURE Insurance modernizes internal support while improving visibility, speed, and employee satisfaction.
- [PWCS lowers IT service request resolution times by 81%](https://www.zendesk.com/customer/pwcs/): The IT team at Prince William County Schools taps Zendesk to help manage IT assets for more than 90,000 students and over 13,000 staff.
- [How Qualia uses GenAI to radically elevate its CX](https://www.zendesk.com/customer/qualia/): Qualia radically improves its customer service with Zendesk AI, slashing first response times by 75% while enjoying 20% cost savings.
- [Rain Customer Story | Zendesk](https://www.zendesk.com/customer/rain/): Early wage access provider Rain improved first reply times and closed tickets faster after switching from Kustomer to Zendesk.
- [RapidG saves over AU$35k annually with a fully integrated CX platform](https://www.zendesk.com/customer/rapidg/): RapidG's adoption of Zendesk has reduced CX response times by 90%, sped up email order processing 3X, and streamlined operations.
- [REA Group uses customer insights to drive service and product innovation](https://www.zendesk.com/customer/rea-group/): With a strong focus on developing CX self-service, REA Group has cut its average ticket resolution time by more than 90% in two years.
- [Redfin Customer Service Story | Zendesk](https://www.zendesk.com/customer/redfin/): Learn how Redfin set up a dedicated team that is now handling 94% of all requests with Zendesk Support.
- [Rentman nurtures customer experience culture with Zendesk](https://www.zendesk.com/customer/rentman/): Rentman empowers its teams with the Zendesk CX platform utilizing Zendesk QA (formerly Klaus) quality management, achieving up to 96% CSAT rates.
- [Reprise rolls out Zendesk to ensure personalized B2B service](https://www.zendesk.com/customer/reprise/): Reprise switched from Intercom to Zendesk and achieved a 95% decrease in resolution time, thanks to data integrations, automations, and custom help centers.
- [Reverb Customer Service Story | Zendesk](https://www.zendesk.com/customer/reverb/): Reverb's all-musician support team uses Zendesk to increase self-service while boosting CSAT to 98%.
- [Riley Cillian connects millions with greater efficiency and inclusion](https://www.zendesk.com/customer/riley-cillian/): Startup Riley Cillian empowered its agents and expedited customer experiences with Zendesk’s CX integration and localization capabilities.
- [Riot Games Customer Service Story | Zendesk](https://www.zendesk.com/customer/riot-games/): Riot Games handles over 3 million tickets annually with Zendesk. Its “Wolf Engineering" team uses the Zendesk API to build innovative solutions for players.
- [Saludsa Customer Story | Zendesk](https://www.zendesk.com/customer/saludsa/): To improve the customer experience, healthcare provider Saludsa partnered with Zendesk. Real-time data now drives productivity and customer satisfaction.
- [The Salvation Army Customer Service Story | Zendesk](https://www.zendesk.com/customer/salvation-army/): Salvation Army's IT team serves 5,500 employees across 13 states with Zendesk Support, Guide, and Talk Partner Edition, earning a 99% satisfaction rating.
- [Saretec Employee and Customer Service Story | Zendesk](https://www.zendesk.com/customer/saretec/): IT, HR, general services, and customer service: Saretec deployed Zendesk across four departments. The result? A 50% cut in first reply time and 97% CSAT.
- [Satrdé reduces service costs with Zendesk AI](https://www.zendesk.com/customer/satrde/): Implementing Zendesk for customer service put Satrdé’s own team on track to make data-driven decisions and increase cost savings.
- [Showpo Customer Service Story | Zendesk](https://www.zendesk.com/customer/showpo/): With 50% YoY growth, Showpo quickly outgrew Freshdesk. Using Zendesk, its 52 agents provide support for customers in 80 countries—and beat its KPIs even while handling a quarterly volume of 46K contacts across its channels of support.
- [Siemens builds CX relationship with Zendesk to expand into AI integration](https://www.zendesk.com/customer/siemens-ai/): Siemens Financial Services is close to reaching its goal of a global digital customer journey through an AI integration with Zendesk.
- [Leading cloud comms company sees major CX gains with Zendesk](https://www.zendesk.com/customer/sinch-engage/): Sinch Engage unifies CX on Zendesk, seeing sharp drops in reply and resolution times, while AI Copilot drives greater agent efficiency.
- [How Zendesk helped Skroutz handle a 10X increase in CX activity](https://www.zendesk.com/customer/skroutz/): Experiencing a 25X spike in business, Skroutz turned to Zendesk for world-class support experiences at scale for both retailers and consumers.
- [Skyscanner Customer Service Story | Zendesk](https://www.zendesk.com/customer/skyscanner/): By placing greater emphasis on self-service and rolling out a new help center, Skyscanner saw an 18 percentage point increase in customer satisfaction and a 76% drop in first response time.
- [SMC + Zendesk: Streamlining customer support into a single, global solution](https://www.zendesk.com/customer/smc/): To streamline all customer inquiries into a global platform, SMC built a multi-language, enterprise-grade experience for its customers powered by Zendesk.
- [Smiles Customer Story | Zendesk](https://www.zendesk.com/customer/smiles/): Smiles boosts customer retention for its travel loyalty program by leaning on Zendesk Chat, Facebook Messenger, and a unified agent workspace.
- [The Smith Family Customer Story | Zendesk](https://www.zendesk.com/customer/smith-family/): The Smith Family chose Zendesk to scale its efforts to lift children out of poverty through education. Now the nonprofit gets more out of every donation.
- [SoundCloud](https://www.zendesk.com/customer/soundcloud/): SoundCloud leverages AI and automation to streamline support, improve self-service, and strengthen community engagement.
- [Spartan Race champions messaging for scaling support](https://www.zendesk.com/customer/spartan-race/): Spartan Race adapted to the global pandemic and subsequent staff reduction by upgrading its Zendesk system to include messaging features.
- [Spoonflower ups efficiency and self-service with smart integrations](https://www.zendesk.com/customer/spoonflower/): A seamless integration between Zendesk and Forethought helps Spoonflower achieve 93% CSAT and position CX as a revenue generator.
- [Sprout Solutions: the voice of the customer as the guiding star](https://www.zendesk.com/customer/sprout-solutions/)
- [Squarespace | Zendesk](https://www.zendesk.com/customer/squarespace/): Squarespace serves more than 1 million customers each year with Zendesk's omnichannel solution
- [Standard Beverage Sales Story | Zendesk](https://www.zendesk.com/customer/standard-beverage/): With Zendesk for Sales, Standard Beverage grew seamlessly from 1,500 to 7,000 customers and added 100 reps in only six months.
- [Stanley Black and Decker Customer Service Story | Zendesk](https://www.zendesk.com/customer/stanley-black-decker/): Learn why Stanley Black and Decker chose a Zendesk omnichannel solution for its global customer service call centers.
- [Staples Canada pairs Zendesk with MaestroQA to empower agent success](https://www.zendesk.com/customer/staples-canada/): Staples Canada turned to Zendesk and MaestroQA to help deliver the tools required to enable world-class customer service experiences.
- [StashAway + Zendesk: Human communication builds trust with finance robo-advisor | Zendesk](https://www.zendesk.com/customer/stashaway/): Digital wealth management platform, StashAway uses Zendesk to deliver omnichannel support, integrate with messenger apps, and process 80% more tickets per week.
- [State of Tennessee Customer Service Story | Zendesk](https://www.zendesk.com/customer/state-tennessee/): Learn how The State of Tennessee uses Zendesk Guide, Chat, and Talk to provide a seamless omnichannel experience to 6.6 million residents
- [Storage Scholars](https://www.zendesk.com/customer/storage-scholars/): Storage Scholars opts for the Zendesk platform to power its CX. Live chat with custom API drives personalized service and customer loyalty.
- [Zendesk Startup CX Awards: Studs](https://www.zendesk.com/customer/studs/): Ear-piercing and jewelry startup Studs doubled its e-commerce business while keeping the average ticket response time under 10 minutes.
- [How Superbet accelerated first response times by 74% with AI agents](https://www.zendesk.com/customer/superbet/): Sports betting and gaming operator taps Zendesk AI to create an industry-leading customer experience and support international growth plans.
- [BPO innovates with CCaaS for better customer experiences](https://www.zendesk.com/customer/support-zebra/): BPO SupportZebra implements Zendesk Contact Center and lowers customer service average handle times for its clients by up to 50 percent.
- [Swiss Casinos bets on Zendesk AI to meet CX challenges](https://www.zendesk.com/customer/swiss-casinos/): Swiss Casinos uses Zendesk AI to automate 50% of chat inquiries, boost CX agent efficiency by 30%, and improve NPS and CSAT scores.
- [Syfe + Zendesk: Building trust and loyalty through customer support](https://www.zendesk.com/customer/syfe/)
- [Taskrabbit optimizes support and workforce management with intuitive AI solutions](https://www.zendesk.com/customer/taskrabbit/): Taskrabbit delivers an average first reply time of less than one hour and automates 100% of first contacts with a WFM solution and a Zendesk AI agent.
- [How TeleClinic future-proofed its support with AI-powered automation](https://www.zendesk.com/customer/teleclinic/): Facing a surge in demand for telemedicine, TeleClinic needed an automation solution that provided empathetic and efficient customer support with AI.
- [TELUS revolutionizes CX with 24/7 asynchronous support](https://www.zendesk.com/customer/telus/): TELUS transforms customer support by offering 24/7 asynchronous messaging through its My TELUS Mobile App, powered by Zendesk Contact Center.
- [Tembici sees 30% cost savings with Zendesk WFM](https://www.zendesk.com/customer/tembici/): Latin America’s largest bike-sharing company, Tembici, transformed its customer support operations by switching from manual processes to Zendesk WFM.
- [Tesco boosts self-service rate for employees from 30% to 73%](https://www.zendesk.com/customer/tesco/): British multinational grocery retailer Tesco leverages five instances of Zendesk serving employees, suppliers, and customers.
- [TNG Digital serves 16 million users with greater insights and efficiency](https://www.zendesk.com/customer/tng-digital/): e-wallet provider TNG Digital leverages Zendesk to create a unifying ticketing system, earning an award for Malaysia’s Best New Call Center.
- [Trade Me Customer Service Story | Zendesk](https://www.zendesk.com/customer/trade/): Iconic Kiwi brand Trade Me consolidated 47 different workflows using Zendesk Support and Guide, thereby improving routing efficiency by 80%.
- [Zendesk Startup CX Awards: Trust & Will](https://www.zendesk.com/customer/trust-will/): Trust & Will uses a combination of Zowie chatbot and Zendesk to handle around 36% of CX activity, with an average first response time of 33 seconds.
- [Trustpilot Customer Service Story | Zendesk](https://www.zendesk.com/customer/trustpilot/): With Zendesk, Trustpilot's customer service team has been able to improve customer satisfaction by 20 percent overall. By providing self-service and live chat, they've seen dramatic decreases in email and inbound call volume.
- [Tucows + Zendesk: How driving efficiency boosts CX](https://www.zendesk.com/customer/tucows/): With Zendesk Sell, Internet services provider Tucows was able to reduce customer onboarding times by 50% during a huge spike in demand.
- [Twilio drives more efficient CX and customer retention](https://www.zendesk.com/customer/twilio/): Twilio uses Zendesk to prioritize tasks based on support entitlement and for knowledge capture, enabling more efficient customer support.
- [Uber Customer Service Story | Zendesk](https://www.zendesk.com/customer/uber/): Learn why Uber chose Zendesk Support as its customer service software. With Zendesk Chat, Uber handles 30K+ contacts per week for an avg. CSAT of 95%.
- [Udacity + Zendesk: Best-in-class with the metrics to prove it | Zendesk](https://www.zendesk.com/customer/udacity/): When Udacity saw a spike in new student registrations, they leveraged Zendesk's Enterprise Suite to offer omnichannel customer support.
- [Udemy Customer Service Story | Zendesk](https://www.zendesk.com/customer/udemy/): Udemy selected Zendesk Support as their enterprise-grade customer service solution for its scalability and localized self-service.
- [UncommonGoods Customer Service Story | Zendesk](https://www.zendesk.com/customer/uncommongoods/): Learn about UncommonGoods' uncommonly good approach to providing a great end-to-end customer experience, and how they reduced their email volume by 72%.
- [Unity saves $1.3 million with Zendesk automations + self-service](https://www.zendesk.com/customer/unity/): Using Zendesk, Unity was able to reduce CX operational costs and deflect tickets with automation, self-service, and time-saving workflows.
- [Universal Store’s omnichannel journey: revamping customer experience](https://www.zendesk.com/customer/universal-store/): Australian fashion retailer taps Zendesk and generative AI to outpace industry response times, enhance CSAT, and automate return processes.
- [University of Louisville Customer Service Story | Zendesk](https://www.zendesk.com/customer/university-louisville/): The University of Louisville scales its business operations team 200% by partnering with BrainSell to implement Zendesk Support, Guide, and Talk.
- [Unleashed | Zendesk](https://www.zendesk.com/customer/unleashed/): Unleashed unifies all three of its brands under an omnichannel solution and uses the Zendesk AI agent to solve 9% of tickets
- [Upwork scales global support with robust APIs and self-service](https://www.zendesk.com/customer/upwork/): Upwork partnered with Zendesk to optimize its CX using APIs and automations, resulting in 58% chatbot resolution with self-service.
- [USC Annenberg Customer Service Story | Zendesk](https://www.zendesk.com/customer/usc-annenberg/): Learn how the TechOps team at USC Annenberg School for Communication and Journalism serves more than 3,400 faculty, staff, and students daily and earns an average CSAT of 98%.
- [UTi's HR team utilizes custom analytics to earn 98% employee satisfaction](https://www.zendesk.com/customer/uti/): Learn how UTi's Human Resources use Zendesk's employee service software to support more than 10,000 employees.
- [Utila Dive Center drives more sales with Zendesk messaging](https://www.zendesk.com/customer/utila-dive-center/): Using Zendesk as a sales and CRM tool, Utila Dive Center saw a 25% increase in core product sales and a massive 75% increase in close rate.
- [Vagaro redefines CX excellence and efficiency with Zendesk AI](https://www.zendesk.com/customer/vagaro/): With Zendesk AI, Vagaro is now resolving 44% of incoming requests, reducing resolution time by 87%, and increasing CSAT in just three months.
- [VCNC-TADA](https://www.zendesk.com/customer/vcnc-tada/): Ride-hailing app TADA taps Zendesk to increase agent efficiency and self-service. The result? Higher CSAT and 98% faster ticket resolution.
- [Veeva Customer Service Story | Zendesk](https://www.zendesk.com/customer/veeva/): Pharmaceutical and biotech software provider Veeva manages over 2,500 knowledge base articles using Zendesk Guide.
- [Veyo Customer Service Story | Zendesk](https://www.zendesk.com/customer/veyo/): Facing COVID-19, healthcare ridesharing company Veyo used Zendesk to improve agent efficiency, communicate with drivers, and improve customer service.
- [Vimeo taps Zendesk pro services for enterprise-level CX solution](https://www.zendesk.com/customer/vimeo-services/): Vimeo teams up with Zendesk pro services to build a new CX instance to streamline workflows, surface accurate data, and drive higher CSAT.
- [VIVOTEK + Zendesk: Scaling with excellence in sales and support](https://www.zendesk.com/customer/vivotek/)
- [Wargaming Player Experience Story | Zendesk](https://www.zendesk.com/customer/wargaming/): Wargaming's team of 400 agents support millions of active players. With Zendesk, the team saw a 5x reduction in average handling time.
- [Warren's CX platform designed to delight investors](https://www.zendesk.com/customer/warren/): Warren's partnership with Zendesk allows its customer success team to increase revenue and raise customer satisfaction (CSAT) to 98 percent.
- [Washington State Department of Enterprise Services](https://www.zendesk.com/customer/washington-state-des/): Washington's State DES launches Zendesk to provide omnichannel CX, detailed reporting, and ticket management for internal and external customers.
- [WATCHA + Zendesk: Personalized streaming experiences with seamless customer care](https://www.zendesk.com/customer/watcha/)
- [Weatherford Customer Service Story | Zendesk](https://www.zendesk.com/customer/weatherford/): In the 24/7 world of oil and gas drilling and production, Weatherford International uses Zendesk to keep oilfield operations running smoothly. The team responds in less than 60 seconds and earns a 97% CSAT.
- [WePay Customer Service Story | Zendesk](https://www.zendesk.com/customer/wepay/): Learn how built-in CSAT ratings with Zendesk's customer service software show WePay where they stand.
- [The Wharton School Employee Service Story | Zendesk](https://www.zendesk.com/customer/wharton/): Learn how the Zendesk Support iPad app allows Wharton Computing's Core Services to be flexible and answer tickets on the go.
- [Zendesk AI helps WhiteWall mesh quality and innovation](https://www.zendesk.com/customer/whitewall/): WhiteWall taps AI to gain CX efficiency, with a reduction in response time by 30 seconds, and as much as a 90-second decrease with partners.
- [Wintec Customer Service Story | Zendesk](https://www.zendesk.com/customer/wintec/): Learn how one of New Zealand's largest institutes of technology, Wintec, uses Zendesk Support to serve its 15,000 strong student body.
- [Wondersign swaps Intercom for Zendesk's omnichannel CX](https://www.zendesk.com/customer/wondersign/): Wondersign launched Zendesk with omnichannel support and integrations to increase visibility, drive one-touch interactions, and reduce TCO.
- [Workrise creates custom CX solution for internal and external support](https://www.zendesk.com/customer/workrise/): Workrise selects the Zendesk platform for a customized CX solution for more than 15 internal and external support teams, resulting in cost savings.
- [Wrike Customer Service Story | Zendesk](https://www.zendesk.com/customer/wrike/): Learn how Wrike uses a Zendesk omnichannel solution to respond to every customer within 20 minutes, and achieves a self-service ratio of 15:1.
- [Wyze Labs swaps Freshdesk for Zendesk to meet 10X growth](https://www.zendesk.com/customer/wyze-labs/): Smart home technology innovator finds that Freshdesk doesn't offer the stability, functionality, or tech support needed to empower a fast-growing startup.
- [Xendit + Zendesk: Building trust in fintech with exceptional customer service](https://www.zendesk.com/customer/xendit/): Xendit uses Zendesk to manage its omnichannel strategy with great results: a 94% CSAT, a 112% increase in agent productivity, and 3x more visits to its help center.
- [Xerox Customer Service Story | Zendesk](https://www.zendesk.com/customer/xerox/): After receiving support via Zendesk Support from one of its vendors, Xerox decided to use the same customer service software solution to provide its own support.
- [Yext Customer Service Story | Zendesk](https://www.zendesk.com/customer/yext/): Yext's client services team solves 20K tickets a month while maintaining a 97% CSAT using Zendesk Support, Guide, Chat, and Explore.
- [Zendesk People & Places (EX)](https://www.zendesk.com/customer/zendesk-ex/): Zendesk’s People & Places team relies on the Zendesk Suite to create more personalized employee experiences while achieving a 98% ESAT.
- [ZeroFox: New CX solutions to support hypergrowth](https://www.zendesk.com/customer/zerofox/): External cybersecurity firm ZeroFox turned to long-time partner Zendesk to help manage its expanding global roster of enterprise customers.
- [Zip Customer Service Story | Zendesk](https://www.zendesk.com/customer/zip/): Zendesk’s omnichannel solution is deeply integrated with Zip’s systems, allowing agents to instantly recognize its customers.
- [Zipcar](https://www.zendesk.com/customer/zipcar/): Zipcar achieves 95% CSAT with Zendesk messaging, responding in under 40 seconds and streamlining support with automation.
- [Zuora Customer Service Story | Zendesk](https://www.zendesk.com/customer/zuora/): Learn how Zuora serves their global customer base and maintains 95% customer satisfaction using Zendesk Support.

## Demo
- [Zendesk Demo | Watch a Quick Help Desk Software Demo](https://www.zendesk.com/demo/): It's easy. It's flexible. It's efficient. Watch a free Zendesk demo and learn why 145,000 organizations love using Zendesk for customer service.
- [Zendesk On-Demand Demos | Watch a Quick Help Desk Software Demo](https://www.zendesk.com/demo/ondemand/)

## Embeddables
- [In-App Support | Zendesk](https://www.zendesk.com/embeddables/app-support/): With in-app support, it’s possible to provide an effective forum that will make their voices heard and give access to their ideas. Start a trial today and see how Zendesk can help you collaborate with your customers.
- [Contact Form for Website | Zendesk](https://www.zendesk.com/embeddables/contact-form-for-website/): With Zendesk Embeddables, you can create a contact form for websites by seamlessly integrating Zendesk functionality into any native environment.
- [Contact Form Template | Zendesk](https://www.zendesk.com/embeddables/contact-form-template/): With Zendesk Embeddables, you can create a contact form template by seamlessly integrating Zendesk functionality into any native environment.
- [Online Form Builder | Zendesk](https://www.zendesk.com/embeddables/online-form-builder/): With Zendesk Embeddables, you can use an online form builder that seamlessly integrates Zendesk functionality into any native environment.
- [Simple HTML Form Builder | Zendesk](https://www.zendesk.com/embeddables/simple-html-form-builder/): With Zendesk Embeddables, you can create simple HTML form builders that seamlessly integrates Zendesk functionality into any native environment.
- [Embed the Zendesk Web Widget](https://www.zendesk.com/embeddables/web-widget/): Embed the Web Widget onto to your website. Pick and choose how the widget works for you—whether it’s a contact form, live chat, or embedded self-service.
- [Internal Help Desk Software for Employees | Zendesk](https://www.zendesk.com/employee-experience/): Zendesk offers enterprise multi-channel internal help desk software and 24x7 employee self-service in a single system - ideal for HR and IT teams.

## Employee Service
- [Zendesk: AI-Powered Employee Service Solution](https://www.zendesk.com/employee-service/): Boost team support and HR efficiency with our AI-powered employee service solution. Simplify assistance at scale. Start transforming your workplace today!
- [AI-powered employee service solution for HR](https://www.zendesk.com/employee-service/human-resources/): Boost HR productivity with Zendesk’s AI-powered employee service solution. Automate workflows, resolve requests, and deliver support effortlessly.

## Enterprise
- [Connect your communication, tools, and data - Zendesk Enterprise](https://www.zendesk.com/enterprise/connect-tools-data/): The bigger the company, the more complex your operations. Connect your communication, tools, and data across all departments for smoother interactions.
- [Customize your support - Zendesk Enterprise](https://www.zendesk.com/enterprise/customize-your-support/): Zendesk gives you the flexibility to customize your support solution with tools like advanced workflow capabilities, AI-powered automation, and self-service
- [Zendesk Support Enterprise Plan](https://www.zendesk.com/enterprise/support-enterprise-plan/): Support Enterprise Plan. Optimize your customer support operations as you scale

## Login
- [Login | Zendesk](https://www.zendesk.com/login/): Sign into your Zendesk account

## IP
- [Join the Zendesk for Startups Programs](https://www.zendesk.com/lp/startup-partner/)
- [Join the Zendesk for Startups Programme](https://www.zendesk.com/lp/startups-partner-exclusive/)
- [Join the Zendesk for Startups Programme](https://www.zendesk.com/lp/vc-startup-partner/)

## Newsroom
- [Zendesk Newsroom](https://www.zendesk.com/newsroom/): Get the latest Zendesk news, announcements, and media resources from our Newsroom.
- [Announcing the 2022 Zendesk Startup CX Awards Winners](https://www.zendesk.com/newsroom/articles/2022-zendesk-startup-cx-awards-winners/)
- [Zendesk leaders and customers share predictions on AI, customer experience, data privacy and security](https://www.zendesk.com/newsroom/articles/2024-predictions/)
- [Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty](https://www.zendesk.com/newsroom/articles/2025-cx-trends-report/)
- [AI-augmented work is here and it’s making the employee experience better, says Zendesk report](https://www.zendesk.com/newsroom/articles/ai-augmented-work-is-here-and-its-making-the-employee-experience-better-says-zendesk-report/)
- [Zendesk CTO on harnessing the power of AI for customer-centric cost control](https://www.zendesk.com/newsroom/articles/ai-control-costs/)
- [Zendesk Launches Flexible Pricing for Customized AI Journeys](https://www.zendesk.com/newsroom/articles/ai-dynamic-pricing-plan/)
- [Customer Spotlight: AI’s Impact on Modern Self-Service](https://www.zendesk.com/newsroom/articles/ai-modern-self-service/)
- [AI Propels IT Beyond the Help Desk: 86% of IT Leaders Confirm Their Work Shapes Employee Services](https://www.zendesk.com/newsroom/articles/ai-propels-it-beyond-the-help-desk-86-of-it-leaders-confirm-their-work-shapes-employee-services/)
- [AI Ushers In Era of Contextual Intelligence, Redefining Customer Experience in 2026](https://www.zendesk.com/newsroom/articles/ai-ushers-in-era-of-contextual-intelligence-redefining-customer-experience-in-2026/)
- [4 ways AI and Workforce management tools will improve the lives of agents over the next 5 years](https://www.zendesk.com/newsroom/articles/ai-workforce-management-tools/)
- [Alliants and Zendesk: Empowering companies and customers to create connections](https://www.zendesk.com/newsroom/articles/alliants-and-zendesk-join-forces/)
- [Andee Nieto joins Zendesk as its new Chief People Officer](https://www.zendesk.com/newsroom/articles/andee-nieto-joins-zendesk-as-chief-people-officer/)
- [Announcing the Zendesk Foundation 2022 Tech for Good Impact Awards](https://www.zendesk.com/newsroom/articles/announcing-the-zendesk-foundation-2022-tech-for-good-impact-awards/)
- [Building responsible AI for the next evolution of customer experiences](https://www.zendesk.com/newsroom/articles/building-responsible-ai/)
- [Zendesk appoints Caroline Jessen as Chief People and Diversity Officer](https://www.zendesk.com/newsroom/articles/caroline-jessen-cpdo/)
- [The Center for Humanitarian Technology employs Zendesk solutions for faster aid in Ukraine](https://www.zendesk.com/newsroom/articles/cfht-aid-in-ukraine/)
- [Zendesk welcomes Chris Donato as President of Sales and Field Engineering](https://www.zendesk.com/newsroom/articles/chris-donato/)
- [Zendesk’s Colleen Berube Wins National ORBIE Award](https://www.zendesk.com/newsroom/articles/colleen-berube-wins-national-orbie-award/)
- [Zendesk Women in Leadership series: Conquering confidence](https://www.zendesk.com/newsroom/articles/conquering-confidence-at-zendesk-relate/)
- [Consumers embrace AI-driven gift giving this holiday season, Zendesk study reveals](https://www.zendesk.com/newsroom/articles/consumers-embrace-ai-driven-gift-giving-this-holiday-season-zendesk-study-reveals/)
- [Zendesk Appoints Craig Flower as Chief Information Officer](https://www.zendesk.com/newsroom/articles/craig-flower-chief-information-officer/)
- [Zendesk Head of AI on the current value add of generative AI and future applications for CX](https://www.zendesk.com/newsroom/articles/cristina-generative-ai/)
- [Customer Spotlight: Building trust in the age of AI](https://www.zendesk.com/newsroom/articles/customer-spotlight-building-trust-in-the-age-of-ai/)
- [The New Dynamic Duo: How CX and Product Can Double Growth](https://www.zendesk.com/newsroom/articles/cx-and-product-can-double-growth/)
- [AI ushers in era of intelligent CX, fuels massive industry transformation](https://www.zendesk.com/newsroom/articles/cx-trends-2024/)
- [Social impact at Zendesk goes digital first with Benevity](https://www.zendesk.com/newsroom/articles/digital-first-with-benevity/)
- [Empathy circles: from a moment to a movement](https://www.zendesk.com/newsroom/articles/empathy-circles-moment-movement/): Multiple crises were affecting our employees. We felt an urgent need to support them. Empathy circles were born: safe spaces where our people could talk and feel safe
- [Meet Zendesk's new engineering leadership](https://www.zendesk.com/newsroom/articles/engineering-product-leadership/)
- [Building the best customer experiences with Facebook and Zendesk](https://www.zendesk.com/newsroom/articles/facebook-and-zendesk/): Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk
- [Zendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought Acquisition](https://www.zendesk.com/newsroom/articles/forethought-acquisition/)
- [Our newest climate commitment: Zendesk joins $1B initiative for carbon removal](https://www.zendesk.com/newsroom/articles/frontier-carbon-removal/)
- [AI charts bold new course for CX](https://www.zendesk.com/newsroom/articles/future-of-ai-powered-cx-report/)
- [New Zendesk app powers CX agents on the go](https://www.zendesk.com/newsroom/articles/future-of-work-deskless/)
- [Zendesk earns #1 spot for Best Software Product, Best Customer Service Product, and Product for Mid-Market by G2](https://www.zendesk.com/newsroom/articles/g2-awards-2023/)
- [Zendesk Head of AI on the promise and pitfalls of generative AI](https://www.zendesk.com/newsroom/articles/generative-ai/)
- [Consumers want generative AI and know it will change their service experiences](https://www.zendesk.com/newsroom/articles/generativeai/)
- [Zendesk’s Global Impact Report Highlights AI Support for Nonprofits, Environmental Sustainability, and Workplace Belonging](https://www.zendesk.com/newsroom/articles/global-impact-report/)
- [Zendesk 2023 Global Impact Report: Our commitment to social responsibility and environmental sustainability](https://www.zendesk.com/newsroom/articles/global-impact-report2023/)
- [Meet the leader behind our Global Veterans Network](https://www.zendesk.com/newsroom/articles/global-veterans-network/)
- [Zendesk Rolls Out OpenAI's GPT-4o, Enhancing AI-Powered Customer Interactions](https://www.zendesk.com/newsroom/articles/gpt-4o/)
- [Zendesk Announces Acquisition of HyperArc, Ushering in Next-Generation, GenAI-Powered Analytics Platform](https://www.zendesk.com/newsroom/articles/hyperarc-acquisition/)
- [Zendesk Appoints Kelly Waldher as its new Chief Marketing Officer](https://www.zendesk.com/newsroom/articles/kelly-walder-chief-marketing-officer/)
- [Zendesk signs definitive agreement to acquire Klaus](https://www.zendesk.com/newsroom/articles/klaus-acquisition24/)
- [Zendesk Completes Acquisition of Klaus](https://www.zendesk.com/newsroom/articles/klaus-close24/)
- [Zendesk Appoints Lila Tretikov to Board of Directors](https://www.zendesk.com/newsroom/articles/lila-tretikov-board-of-directors/)
- [Zendesk to Acquire Local Measure, Expanding AI-Powered Voice](https://www.zendesk.com/newsroom/articles/localmeasure-acquisition/)
- [Zendesk Completes Acquisition of Local Measure](https://www.zendesk.com/newsroom/articles/localmeasure-close/)
- [Looking ahead to the future](https://www.zendesk.com/newsroom/articles/looking-ahead-to-the-future/)
- [Zendesk recognized for helping global cosmetic retailer Lush deliver elevated customer experiences](https://www.zendesk.com/newsroom/articles/lush-roi-case-study/)
- [Zendesk named to Newsweek’s 2023 list of Most Responsible Companies](https://www.zendesk.com/newsroom/articles/most-responsible-companies/)
- [Nairobits and NPower Join the Zendesk Foundation’s CX Agent Training Program](https://www.zendesk.com/newsroom/articles/nairobits-npower-join-zendesk-training-program/)
- [Zendesk provides new benefits to support employees when they need it most](https://www.zendesk.com/newsroom/articles/new-leave-benefits-for-zendesk-employees/)
- [No and low code technology is revolutionizing software development](https://www.zendesk.com/newsroom/articles/no-and-low-code-technology-is-revolutionizing-software-development/)
- [NRF 2023: The time is now for retailers to drive more immersive experiences](https://www.zendesk.com/newsroom/articles/nrf-2023-the-time-is-now-for-retailers-to-drive-more-immersive-experiences/)
- [Our climate commitment: Zendesk signs its first offtake agreement to scale carbon removal technology](https://www.zendesk.com/newsroom/articles/our-climate-commitment-zendesk-signs-its-first-offtake-agreement-to-scale-carbon-removal-technology/)
- [Our Commitment to Pay Equity](https://www.zendesk.com/newsroom/articles/our-commitment-to-pay-equity/)
- [Zendesk Partner Awards: Celebrating our 2022 Winners](https://www.zendesk.com/newsroom/articles/partner-awards-2022/)
- [Partner Awards 2023: Winners help Zendesk deliver exceptional CX](https://www.zendesk.com/newsroom/articles/partner-awards-2023/)
- [Zendesk Announces 2024 Partner of the Year Award Winners](https://www.zendesk.com/newsroom/articles/partner-awards-2025/)
- [Zendesk enhances partnerships with Slack and Zoom](https://www.zendesk.com/newsroom/articles/partnerships-slack-zoom/)
- [Pride is about celebrating inclusion for all employees](https://www.zendesk.com/newsroom/articles/pride-celebrating-inclusion-employees/)
- [Zendesk enhances conversational experiences with proactive messages](https://www.zendesk.com/newsroom/articles/proactive-messages/)
- [Zendesk Accelerates AI Innovation with New Capabilities Advancing the Resolution Platform Vision](https://www.zendesk.com/newsroom/articles/product-updates-features-2025/)
- [Q&A with Zendesk Chief Technology Officers](https://www.zendesk.com/newsroom/articles/qa-with-ctos/)
- [The big impact of small change: Introducing Zendesk’s Recharge Fridays](https://www.zendesk.com/newsroom/articles/recharge-fridays-2022/)
- [How we work: the employee experience reimagined](https://www.zendesk.com/newsroom/articles/reimagining-work-employee-experience/): Every organization is working out the next new normal, whether that’s a return to modified office life or a long-term version of work from home. As employee needs and expectations rise, HR leaders must reimagine the employee experience of the future—today.
- [Former First Lady Michelle Obama to speak at Zendesk Relate](https://www.zendesk.com/newsroom/articles/relate_michelle_obama/)
- [ZENDESK RELATE 2023: The stage is set for the most innovative Zendesk Relate yet](https://www.zendesk.com/newsroom/articles/relate-2023/)
- [RELATE 2024: Zendesk unveils the industry’s most complete service solution for the AI era](https://www.zendesk.com/newsroom/articles/relate-2024/)
- [Zendesk Revolutionizes Customer Experience with the Launch of Agentic AI-Powered Zendesk Resolution Platform](https://www.zendesk.com/newsroom/articles/relate-2025-resolution-platform/)
- [RELATE 2024: Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences](https://www.zendesk.com/newsroom/articles/relate2024-anthropic-aws/)
- [Science-Based Target Initiative approves the most ambitious climate targets to date from Zendesk](https://www.zendesk.com/newsroom/articles/science-based-targets/)
- [Zendesk appoints Shana Simmons as Chief Legal Officer](https://www.zendesk.com/newsroom/articles/shana-simmons-chief-legal-officer/)
- [Zendesk Names Shashi Upadhyay as President to Lead Product, Engineering, and AI](https://www.zendesk.com/newsroom/articles/shashi-president-product/)
- [Online platform powered by Zendesk receives first-ever European Prize for Humanitarian Innovation](https://www.zendesk.com/newsroom/articles/signpost-humanitarian-award/)
- [Speakers announced for the hottest spot in CX, Zendesk Relate](https://www.zendesk.com/newsroom/articles/speakers-announced-for-the-hottest-spot-in-cx-zendesk-relate/)
- [Supporting Ukraine](https://www.zendesk.com/newsroom/articles/supporting-ukraine/)
- [Supporting World Environment Day: Zendesk launches first Supplier Sustainability Guide](https://www.zendesk.com/newsroom/articles/supporting-world-environment-day-zendesk-launches-first-supplier-sustainability-guide/)
- [Zendesk Announces Third Annual Tech for Good Impact Award Winners](https://www.zendesk.com/newsroom/articles/tech-for-good-awards-2024/)
- [Supporting Giving Tuesday: Tech for Good Impact Award winners will use Zendesk to advance social causes](https://www.zendesk.com/newsroom/articles/tech-for-good-impact-awards-2023/)
- [Tech for Good: Preparing the CX agents of the future](https://www.zendesk.com/newsroom/articles/tech-for-good-training-cx-agents/)
- [Turning AI into purposeful platforms for customers](https://www.zendesk.com/newsroom/articles/turning-ai-into-purposeful-platforms/)
- [Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers](https://www.zendesk.com/newsroom/articles/tymeshift-acquisition23/)
- [Zendesk to Acquire Ultimate](https://www.zendesk.com/newsroom/articles/ultimate-acquisition24/)
- [Online platform powered by Zendesk provides critical aid to Ukrainian refugees](https://www.zendesk.com/newsroom/articles/united-for-ukraine-powered-by-zendesk/)
- [Values with action: how Zendesk will continue to do better](https://www.zendesk.com/newsroom/articles/values-action-zendesk-will-continue-better/): Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking.
- [Zendesk CTO takes the stage at VentureBeat Transform 2024](https://www.zendesk.com/newsroom/articles/venturebeat-transform-2024/)
- [Meet our new Chief Trust & Security Officer](https://www.zendesk.com/newsroom/articles/vinay-patel-trust-security/)
- [Welcome to the age of conversation](https://www.zendesk.com/newsroom/articles/welcome-to-the-age-of-conversation/)
- [Zendesk Women in Leadership series: Taking charge during change](https://www.zendesk.com/newsroom/articles/women-in-leadership-series/)
- [Supporting World Refugee Day 2023](https://www.zendesk.com/newsroom/articles/worldrefugeeday/)
- [Zendesk builds on complete service solution to strengthen human and AI partnership](https://www.zendesk.com/newsroom/articles/zais-ai/)
- [Zendesk unveils enhanced voice with AI embedded throughout the entire call journey](https://www.zendesk.com/newsroom/articles/zais-voice/)
- [Speakers announced for Zendesk AI Summit](https://www.zendesk.com/newsroom/articles/zais/)
- [Zendesk’s 2020 Global Impact Report](https://www.zendesk.com/newsroom/articles/zendesk-2020-global-impact-report/): The 2020 Global Impact Report is Zendesk's second annual report detailing our Environmental, Social, and Governance (ESG) information.
- [Zendesk 2022 Global Impact Report highlights growth in philanthropy, workplace culture and sustainability](https://www.zendesk.com/newsroom/articles/zendesk-2022-global-impact-report-highlights-growth-in-philanthropy-workplace-culture-and-sustainability/)
- [New State of Sales research reveals key factors that boost connection between teams](https://www.zendesk.com/newsroom/articles/zendesk-2022-state-of-sales-report/)
- [Environmental action to immigrant rights: Inaugural Tech for Good Impact Award recipients will use Zendesk to champion range of social causes](https://www.zendesk.com/newsroom/articles/zendesk-2022-tech-for-good-impact-award-recipients/)
- [Zendesk Acquires Unleash to Enhance AI-first Employee Service Business](https://www.zendesk.com/newsroom/articles/zendesk-acquires-unleash/)
- [Zendesk AI + GPT-5: Setting the pace for the next generation of support](https://www.zendesk.com/newsroom/articles/zendesk-ai-gpt-5-setting-the-pace-for-the-next-generation-of-support/)
- [Zendesk AI helps businesses deliver exceptional employee experiences](https://www.zendesk.com/newsroom/articles/zendesk-ai-helps-businesses-deliver-exceptional-employee-experiences/)
- [Zendesk commits to decarbonizing AI-powered customer service](https://www.zendesk.com/newsroom/articles/zendesk-ai-sustainability/)
- [ZENDESK RELATE 2023: Zendesk announces powerful AI designed exclusively for intelligent CX](https://www.zendesk.com/newsroom/articles/zendesk-ai/)
- [Zendesk and LinkedIn Learning partner to help job seekers upskill and meet the hiring demand for specialized CX roles](https://www.zendesk.com/newsroom/articles/zendesk-and-linkedin-learning/)
- [Zendesk and Local Measure partner to deliver advanced voice solutions for enterprises](https://www.zendesk.com/newsroom/articles/zendesk-and-local-measure-partner-to-deliver-advanced-voice-solutions-for-enterprises/)
- [Zendesk Announces 2026 Partner of the Year Award Winners](https://www.zendesk.com/newsroom/articles/zendesk-announces-2026-partner-of-the-year-award-winners/)
- [Zendesk Appoints Craig Flower as Chief Operating Officer](https://www.zendesk.com/newsroom/articles/zendesk-appoints-craig-flower-as-chief-operating-officer/)
- [Zendesk appoints Julie Swinney as CFO](https://www.zendesk.com/newsroom/articles/zendesk-appoints-julie-swinney-to-cfo/)
- [Zendesk Appoints Kelly Grier to Board of Directors](https://www.zendesk.com/newsroom/articles/zendesk-appoints-kelly-grier-to-board-of-directors/)
- [Zendesk Announces Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Transformation](https://www.zendesk.com/newsroom/articles/zendesk-aws-sca/)
- [ZENDESK RELATE 2023: The story of our freshhhh new look and feel](https://www.zendesk.com/newsroom/articles/zendesk-brand-refresh23/)
- [Zendesk delivers on carbon neutrality to customers and employees](https://www.zendesk.com/newsroom/articles/zendesk-carbon-neutrality/)
- [ZENDESK RELATE 2023: Zendesk CEO Tom Eggemeier on how intelligent CX will transform businesses](https://www.zendesk.com/newsroom/articles/zendesk-ceo-relate23-keynote/)
- [ZENDESK RELATE 2023: Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences](https://www.zendesk.com/newsroom/articles/zendesk-conversational-commerce/)
- [Zendesk CTO deep dives into 2023 CX Trends Report - Part 1](https://www.zendesk.com/newsroom/articles/zendesk-cto-deep-dives-into-2023-cx-trends-report-part-1/)
- [Zendesk CTO deep dives into 2023 CX Trends Report - Part 2](https://www.zendesk.com/newsroom/articles/zendesk-cto-deep-dives-into-2023-cx-trends-report-part-2/)
- [Zendesk CTO on how businesses can use AI to differentiate customer service](https://www.zendesk.com/newsroom/articles/zendesk-cto-on-how-businesses-can-use-ai-to-differentiate-customer-service/)
- [Zendesk Earns 2025 Great Place To Work® Certification™](https://www.zendesk.com/newsroom/articles/zendesk-earns-2025-great-place-to-work-certification/)
- [Zendesk for Employee Experience: applying CX strategies for better internal support](https://www.zendesk.com/newsroom/articles/zendesk-for-better-internal-support/)
- [Zendesk Foundation Unveils 2025 Tech for Good Impact Award Winners Driving Meaningful Change](https://www.zendesk.com/newsroom/articles/zendesk-foundation-unveils-2025-tech-for-good-impact-award-winners-driving-meaningful-change/)
- [Zendesk extends its CX leadership with powerful generative AI offerings](https://www.zendesk.com/newsroom/articles/zendesk-genai-security/)
- [Zendesk Head of AI and customers weigh in on how AI redefines the role of customer service agents](https://www.zendesk.com/newsroom/articles/zendesk-head-of-ai-and-customers-weigh-in-on-how-ai-redefines-the-role-of-customer-service-agents/)
- [Zendesk Head of AI on unlocking the power of AI](https://www.zendesk.com/newsroom/articles/zendesk-head-of-ai-on-unlocking-the-power-of-ai/)
- [Zendesk honored for social impact and crisis response initiatives](https://www.zendesk.com/newsroom/articles/zendesk-honored-for-social-impact-and-crisis-response-initiatives/)
- [Zendesk includes sustainability clauses in supplier contracts for greater environmental accountability](https://www.zendesk.com/newsroom/articles/zendesk-includes-sustainability-clauses-in-supplier-contracts-for-greater-environmental-accountability/)
- [Zendesk launches Relay to deliver proactive bulk messaging](https://www.zendesk.com/newsroom/articles/zendesk-launches-relay/)
- [Zendesk to Deliver Secure, AI-Powered Employee Service Solutions Through Expanded Microsoft Integration](https://www.zendesk.com/newsroom/articles/zendesk-microsoft-integration/)
- [Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center](https://www.zendesk.com/newsroom/articles/zendesk-named-a-leader-in-the-2025-gartner-magic-quadrant-for-the-crm-customer-engagement-center/)
- [Zendesk obtains ISO 27701 accreditation](https://www.zendesk.com/newsroom/articles/zendesk-obtains-iso-27701-accreditation/)
- [Zendesk adds OpenAI integration to expand AI-powered customer experiences](https://www.zendesk.com/newsroom/articles/zendesk-openai/)
- [Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Agents](https://www.zendesk.com/newsroom/articles/zendesk-outcome-based-pricing/)
- [New updates to Zendesk platform enable businesses to act on customer data in one central workspace](https://www.zendesk.com/newsroom/articles/zendesk-platform/)
- [Speakers announced for Zendesk Relate](https://www.zendesk.com/newsroom/articles/zendesk-relate-2025/)
- [Zendesk releases its 2021 Global Impact Report](https://www.zendesk.com/newsroom/articles/zendesk-releases-2021-global-impact-report/)
- [Zendesk releases first Climate Risk Report](https://www.zendesk.com/newsroom/articles/zendesk-releases-first-climate-risk-report/)
- [Zendesk Secures Key Industry Recognition as its AI-First Strategy Gains Momentum](https://www.zendesk.com/newsroom/articles/zendesk-secures-key-industry-recognition-as-its-ai-first-strategy-gains-momentum/)
- [Zendesk Tech Summit 2023: Working together to build better products and services for customers](https://www.zendesk.com/newsroom/articles/zendesk-tech-summit-2023/)
- [Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale](https://www.zendesk.com/newsroom/articles/zendesk-unveils-powerful-new-ai-capabilities-within-the-resolution-platform-to-accelerate-service-at-scale/)
- [Zendesk ranks in top 10 of USA Today’s Climate Leaders](https://www.zendesk.com/newsroom/articles/zendesk-usatoday-climate-leaders/)
- [Zendesk launches venture fund to fuel AI startups](https://www.zendesk.com/newsroom/articles/zendesk-ventures/)
- [Zendesk welcomes Cleverly](https://www.zendesk.com/newsroom/articles/zendesk-welcomes-cleverly/): We're excited to announce that Cleverly is joining the Zendesk team.
- [Zendesk Workforce Reduction](https://www.zendesk.com/newsroom/articles/zendesk-workforce-reduction/)
- [Media Resources](https://www.zendesk.com/newsroom/media-resources/): Access Zendesk media resources - including logos, photos, executive bios, and more - from our Newsroom.
- [Press Releases & Announcements | Zendesk](https://www.zendesk.com/newsroom/press-releases/): Read the latest press releases from Zendesk, including product launches, milestones, and event announcements.
- [Zendesk Positioned in the Visionaries Quadrant in 2015 Gartner Magic Quadrant for CRM Customer Engagement Centers](https://www.zendesk.com/newsroom/press-releases/2015-gartner-magic-quadrant-crm/)
- [Accounting Tool FastBill Supports Customers Using Zendesk (Germany)](https://www.zendesk.com/newsroom/press-releases/accounting-tool-fastbill-supports-customers-using-zendesk-germany/)
- [Zendesk Launches Flexible Pricing for Customized AI Journeys](https://www.zendesk.com/newsroom/press-releases/ai-dynamic-pricing-plan/)
- [AI Propels IT Beyond the Help Desk: 86% of IT Leaders Confirm Their Work Shapes Employee Services](https://www.zendesk.com/newsroom/press-releases/ai-propels-it-beyond-the-help-desk-86-of-it-leaders-confirm-their-work-shapes-employee-services/)
- [Alliants secures investment from Zendesk to scale digital concierge services globally](https://www.zendesk.com/newsroom/press-releases/alliants-secures-investment-from-zendesk/)
- [Zendesk to Acquire Momentive and Its Iconic SurveyMonkey Platform](https://www.zendesk.com/newsroom/press-releases/announcement/)
- [Zendesk Enterprise Brings Help Desk Software for Large Organizations](https://www.zendesk.com/newsroom/press-releases/announcing-zendesk-enterprise/): Zendesk Enterprise offers fast, customizable, and secure help desk software specifically designed for large, international, or multi-brand organizations.
- [Brazilians are the Most Demanding in Customer Service](https://www.zendesk.com/newsroom/press-releases/brazilians-demanding-customer-service/)
- [Bryan Cox Resigns as Zendesk’s Chief Revenue Officer](https://www.zendesk.com/newsroom/press-releases/bryan-cox-resigns-zendesks-chief-revenue-officer/)
- [Government Digital Service Selects Zendesk for Customer Support on GOV.UK](https://www.zendesk.com/newsroom/press-releases/cabinet-office-selects-zendesk-for-customer-support-on-gov-uk/)
- [Companies Failing to Deliver Omnichannel Customer Service, Global Zendesk Survey Reveals](https://www.zendesk.com/newsroom/press-releases/companies-failing-deliver-omnichannel-customer-service-global-zendesk-survey-reveals/)
- [Consortium led by Hellman & Friedman and Permira completes acquisition of Zendesk](https://www.zendesk.com/newsroom/press-releases/consortium-led-by-hellman-friedman-and-permira-completes-acquisition-of-zendesk/)
- [Contextual Intelligence Becomes the New Standard for Exceptional Customer Experience in 2026](https://www.zendesk.com/newsroom/press-releases/contextual-intelligence-becomes-the-new-standard-for-exceptional-customer-experience-in-2026/)
- [Zendesk study finds customer experience maturity leads to business resilience, revenue growth and agent retention](https://www.zendesk.com/newsroom/press-releases/customer-experience-maturity/)
- [Customer Satisfaction Dropped off Substantially During the Holidays (France)](https://www.zendesk.com/newsroom/press-releases/customer-satisfaction-dropped-substantially-holidays-fr/)
- [Rising customer expectations makes “exceptional”  the new service baseline](https://www.zendesk.com/newsroom/press-releases/cx-accelerator/)
- [AI ushers in era of intelligent CX, fuels massive industry transformation](https://www.zendesk.com/newsroom/press-releases/cx-trends-2024/)
- [Immersive CX is the new way to win and keep customers](https://www.zendesk.com/newsroom/press-releases/cx-trends-report-2023/)
- [Zendesk Delivers the Most Efficient Way to Engage with Customers on Facebook](https://www.zendesk.com/newsroom/press-releases/endesk-delivers-the-most-efficient-way-to-engage-with-customers-on-facebook/)
- [Evernote is 25,000th Company to Adopt Zendesk (Japan)](https://www.zendesk.com/newsroom/press-releases/evernote-25000th-company-adopt-zendesk-jp/)
- [5000 Companies Use Zendesk](https://www.zendesk.com/newsroom/press-releases/five-thousand-companies-adopt-zendesk-as-the-new-approach-to-customer-service/)
- [Free Mobile Android App](https://www.zendesk.com/newsroom/press-releases/free-mobile-android-app/)
- [Free Zendesk for iPhone App with iOS4 compatibility](https://www.zendesk.com/newsroom/press-releases/free-zendesk-for-iphone-app-with-ios4-compatibility/)
- [French Companies are Falling Behind in Terms of Multi-channel Customer Service](https://www.zendesk.com/newsroom/press-releases/french-companies-falling-behind-terms-multi-channel-customer-service-fr/)
- [Global survey reveals growing consumer trust in personal AI assistants](https://www.zendesk.com/newsroom/press-releases/global-survey-reveals-growing-consumer-trust-in-personal-ai-assistants/)
- [GoodData for Zendesk](https://www.zendesk.com/newsroom/press-releases/gooddata-for-zendesk/)
- [Great Expectations but Businesses are Failing to Deliver on Customer Service in the Omnichannel Age (UK)](https://www.zendesk.com/newsroom/press-releases/great-expectations-businesses-failing-deliver-customer-service-omnichannel-age-uk/)
- [Zendesk Appoints Kelly Grier to Board of Directors](https://www.zendesk.com/newsroom/press-releases/kelly-grier-board-of-directors/)
- [LogMeIn Rescue for Zendesk - Remote Support Software](https://www.zendesk.com/newsroom/press-releases/logmein-rescue-for-zendesk-remote-support-software/)
- [Millennials and Gen Z Driving Major Shifts in Customer Expectations According to a New Study Commissioned by Zendesk](https://www.zendesk.com/newsroom/press-releases/millennials-gen-z-driving-major-shifts-customer-expectations-according-new-study-commissioned-zendesk/)
- [More Than Half Of Consumers Feel Service Is An Afterthought](https://www.zendesk.com/newsroom/press-releases/more-than-half-of-consumers-feel-service-is-an-afterthought/)
- [“Mystery Show” Host Starlee Kine and Best-Selling Author Jon Ronson to Headline Zendesk’s New Relate Live Conference](https://www.zendesk.com/newsroom/press-releases/mystery-show-host-starlee-kine-best-selling-author-jon-ronson-headline-zendesks-new-relate-live-conference/)
- [NetworkedHelpDesk.org Welcomes 34 New Member Companies](https://www.zendesk.com/newsroom/press-releases/networkedhelpdesk-org-welcomes-34-new-member-companies/)
- [New Mobile Customer Portal Enables Businesses to Offer Improved Self-Support Anytime, Anywhere for Their Customers](https://www.zendesk.com/newsroom/press-releases/new-mobile-customer-portal-enables-businesses-to-offer-improved-self-support-anytime-anywhere-for-their-customers/)
- [New Satisfaction Index Reveals Most Satisfied Customers in the World](https://www.zendesk.com/newsroom/press-releases/new-satisfaction-index-reveals-most-satisfied-customers-in-the-world/)
- [New Zendesk for iPad Brings Companies Closer to their Customers](https://www.zendesk.com/newsroom/press-releases/new-zendesk-for-ipad-brings-companies-closer-to-their-customers/)
- [PAYSMART Selects Zendesk (Germany)](https://www.zendesk.com/newsroom/press-releases/paysmart-selects-zendesk-germany/)
- [posterXXL Improves Customer Service with Zendesk (Germany)](https://www.zendesk.com/newsroom/press-releases/posterxxl-improves-customer-service-zendesk-germany/)
- [Zendesk Revolutionizes Customer Experience with the Launch of Agentic AI-Powered Zendesk Resolution Platform](https://www.zendesk.com/newsroom/press-releases/relate-2025-resolution-platform/)
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- [Zendesk announces Strategic Collaboration Agreement with AWS to unlock smarter, more personalized customer service at scale](https://www.zendesk.com/newsroom/press-releases/strategic-collaboration-agreement-aws/)
- [Survey Shows that Companies are More Concerned with Sales than with Customer Loyalty (Brazil)](https://www.zendesk.com/newsroom/press-releases/survey-shows-companies-concerned-sales-customer-loyalty-brazil/)
- [An Taoiseach Leo Varadkar Joins Zendesk to Open New $10 Million EMEA Headquarters in Dublin](https://www.zendesk.com/newsroom/press-releases/taoiseach-leo-varadkar-joins-zendesk-open-new-10-million-emea-headquarters-dublin/)
- [Zendesk to Acquire Ultimate](https://www.zendesk.com/newsroom/press-releases/ultimate-acquisition24/)
- [Zendesk Becomes First Customer Experience Platform to Join Unity Verified Solutions Partner Program](https://www.zendesk.com/newsroom/press-releases/unity-zendesk-partnership/)
- [Universal Music Bets on Customer Service from the Cloud Using Zendesk (Germany)](https://www.zendesk.com/newsroom/press-releases/universal-music-bets-customer-service-cloud-using-zendesk-germany/)
- [US Company Zendesk Establishes Japanese Subsidiary Incorporating as Zendesk KK](https://www.zendesk.com/newsroom/press-releases/us-company-zendesk-establishes-japanese-subsidiary-incorporating-zendesk-kk-jp/)
- [World Customer Satisfaction Index Drops During Holiday Season (Brazil)](https://www.zendesk.com/newsroom/press-releases/world-customer-satisfaction-index-drops-holiday-season-brazil/)
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- [Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty](https://www.zendesk.com/newsroom/press-releases/zendesk-2025-cx-trends-report-human-centric-ai-drives-loyalty/)
- [Zendesk Accelerates AI Innovation with New Capabilities Advancing the Resolution Platform Vision](https://www.zendesk.com/newsroom/press-releases/zendesk-accelerates-ai-innovation-with-new-capabilities-advancing-the-resolution-platform-vision/)
- [Zendesk Acquires the Company Behind Base to Deliver Software Designed for Salespeople](https://www.zendesk.com/newsroom/press-releases/zendesk-acquires-company-behind-base-deliver-software-designed-salespeople/)
- [Zendesk Acquires the Company Behind BIME Analytics](https://www.zendesk.com/newsroom/press-releases/zendesk-acquires-company-behind-bime-analytics/)
- [Zendesk Acquires Live Chat Leader Zopim](https://www.zendesk.com/newsroom/press-releases/zendesk-acquires-live-chat-leader-zopim/)
- [Zendesk Acquires Unleash to Enhance AI-first Employee Service Business](https://www.zendesk.com/newsroom/press-releases/zendesk-acquires-unleash-to-enhance-ai-first-employee-service-business/)
- [Zendesk Adds Chief Revenue Officer and Chief Information Officer to Leadership Team](https://www.zendesk.com/newsroom/press-releases/zendesk-adds-chief-revenue-officer-chief-information-officer-leadership-team/)
- [Zendesk Adds Former New Relic, Salesforce, Oracle Executive  to its Board of Directors](https://www.zendesk.com/newsroom/press-releases/zendesk-adds-former-new-relic-salesforce-oracle-executive-board-directors/)
- [Live Chat Support Announced for Popular Zendesk Help Desk Software](https://www.zendesk.com/newsroom/press-releases/zendesk-adds-live-chat-in-popular-help-desk-software/): Zendesk, a web-based support ticket system, adds live chat software to its roster of features. Provide instant support to customers now with live chat.
- [Zendesk Adds notebooksbilliger.de as New Customer (Germany)](https://www.zendesk.com/newsroom/press-releases/zendesk-adds-notebooksbilliger-de-new-customer/)
- [Zendesk Adds Workday Executive Mike Frandsen to Board of Directors](https://www.zendesk.com/newsroom/press-releases/zendesk-adds-workday-executive-mike-frandsen-board-directors/)
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- [Zendesk builds on complete service solution to strengthen partnership between humans and AI](https://www.zendesk.com/newsroom/press-releases/zendesk-ai-summit/)
- [Zendesk announces powerful AI designed exclusively for intelligent CX](https://www.zendesk.com/newsroom/press-releases/zendesk-ai/)
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- [Zendesk and WhatsApp Partner to Enable Powerful Conversational Experiences](https://www.zendesk.com/newsroom/press-releases/zendesk-and-whatsapp/)
- [Announcing Zendesk for Wordpress Plugin](https://www.zendesk.com/newsroom/press-releases/zendesk-and-wordpress-partner-to-deliver-better-customer-service/): Leading help desk software provider Zendesk has released its anticipated Wordpress plugin to help blog owners deliver great customer support.
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- [Zendesk Announces 2014 Second Quarter Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-2014-second-quarter-results/)
- [Zendesk Announces 2014 Third Quarter Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-2014-third-quarter-results/)
- [Zendesk Announces 2015 First Quarter Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-2015-first-quarter-results/)
- [Zendesk Announces 2015 Second Quarter Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-2015-second-quarter-results/)
- [Zendesk Announces 2015 Third Quarter Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-2015-third-quarter-results/)
- [Zendesk Announces $60 Million Financing](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-60-million-financing/)
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- [Zendesk Announces Date of First Quarter 2017 Financial Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-date-first-quarter-2017-financial-results/)
- [Zendesk Announces Date of First Quarter 2018 Financial Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-date-first-quarter-2018-financial-results/)
- [Zendesk Announces Date of Fourth Quarter and Full Fiscal Year 2016 Financial Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-date-fourth-quarter-full-fiscal-year-2016-financial-results/)
- [Zendesk Announces Date of Fourth Quarter and Full Fiscal Year 2017 Financial Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-date-fourth-quarter-full-fiscal-year-2017-financial-results/)
- [Zendesk Announces Date of Fourth Quarter and Full Fiscal Year 2018 Financial Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-date-fourth-quarter-full-fiscal-year-2018-financial-results/)
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- [Zendesk Announces Date of Second Quarter 2016 Financial Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-date-second-quarter-2016-financial-results/)
- [Zendesk Announces Date of Second Quarter 2017 Financial Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-date-second-quarter-2017-financial-results/)
- [Zendesk Announces Date Of Second Quarter 2018 Financial Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-date-second-quarter-2018-financial-results/)
- [Zendesk Announces Date of Third Quarter 2016 Financial Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-date-third-quarter-2016-financial-results/)
- [Zendesk Announces Date of Third Quarter 2017 Financial Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-date-third-quarter-2017-financial-results/)
- [Zendesk Announces Date Of Third Quarter 2018 Financial Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-date-third-quarter-2018-financial-results/)
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- [Zendesk Announces First Quarter 2017 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-first-quarter-2017-results/)
- [Zendesk Announces First Quarter 2018 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-first-quarter-2018-results/)
- [Zendesk Announces First Quarter 2019 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-first-quarter-2019-results/)
- [Zendesk Announces First Quarter 2020 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-first-quarter-2020-results/)
- [Zendesk Announces First Quarter 2021 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-first-quarter-2021-results/)
- [Zendesk Announces Fourth Quarter and Fiscal Year 2019 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-fourth-quarter-fiscal-year-2019-results/)
- [Zendesk Announces Fourth Quarter And Fiscal Year 2020 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-fourth-quarter-fiscal-year-2020-results/)
- [Zendesk Announces Fourth Quarter and Full Fiscal Year 2015 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-fourth-quarter-full-fiscal-year-2015-results/)
- [Zendesk Announces Fourth Quarter and Full Fiscal Year 2016 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-fourth-quarter-full-fiscal-year-2016-results/)
- [Zendesk Announces Fourth Quarter and Full Fiscal Year 2017 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-fourth-quarter-full-fiscal-year-2017-results/)
- [Zendesk Announces Fourth Quarter and Full Fiscal Year 2018 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-fourth-quarter-full-fiscal-year-2018-results/)
- [Zendesk Announces Global Foundation for Local Giving](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-global-foundation-local-giving/)
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- [Zendesk Announces New Partnerships and Integrations for Sunshine CRM Platform](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-new-partnerships-integrations-sunshine-crm-platform/)
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- [Zendesk Announces Second Quarter 2016 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-second-quarter-2016-results/)
- [Zendesk Announces Second Quarter 2017 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-second-quarter-2017-results/)
- [Zendesk Announces Second Quarter 2018 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-second-quarter-2018-results/)
- [Zendesk Announces Second Quarter 2019 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-second-quarter-2019-results/)
- [Zendesk Announces Second Quarter 2020 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-second-quarter-2020-results/)
- [Zendesk Announces Second Quarter 2021 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-second-quarter-2021-results/)
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- [Zendesk Announces Third Quarter 2017 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-third-quarter-2017-results/)
- [Zendesk Announces Third Quarter 2018 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-third-quarter-2018-results/)
- [Zendesk Announces Third Quarter 2019 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-third-quarter-2019-results/)
- [Zendesk Announces Third Quarter 2020 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-third-quarter-2020-results/)
- [Zendesk Announces Third Quarter 2021 Results](https://www.zendesk.com/newsroom/press-releases/zendesk-announces-third-quarter-2021-results/)
- [Zendesk Appoints Craig Flower as Chief Operating Officer](https://www.zendesk.com/newsroom/press-releases/zendesk-appoints-craig-flower-as-chief-operating-officer/)
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- [Zendesk Appoints New Director of Sales to Amplify Growth Across Australia and New Zealand](https://www.zendesk.com/newsroom/press-releases/zendesk-appoints-new-director-sales-amplify-growth-across-anz-aus/)
- [Zendesk Appoints New Directors to Support Growing APAC Team](https://www.zendesk.com/newsroom/press-releases/zendesk-appoints-new-directors-support-growing-apac-team-aus/)
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- [Zendesk Benchmark: How Customer Service Teams Operate Can Matter More than Industry Comparisons](https://www.zendesk.com/newsroom/press-releases/zendesk-benchmark-customer-service-teams-operate-can-matter-industry-comparisons/)
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- [Zendesk Benchmark: Global customer satisfaction rises to 83% (Germany)](https://www.zendesk.com/newsroom/press-releases/zendesk-benchmark-global-customer-satisfaction-rises-83/)
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- [Zendesk Benchmark: Lengthier Communication, Increased Use of Sorry Indicators of Poor Customer Service](https://www.zendesk.com/newsroom/press-releases/zendesk-benchmark-lengthier-communication-increased-use-sorry-indicators-poor-customer-service/)
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- [Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction of all Service Channels (Germany)](https://www.zendesk.com/newsroom/press-releases/zendesk-benchmark-live-chat-drives-highest-customer-satisfaction-service-channels-germany/)
- [Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction](https://www.zendesk.com/newsroom/press-releases/zendesk-benchmark-live-chat-drives-highest-customer-satisfaction/)
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- [Zendesk Ushers in Era of Conversational CRM](https://www.zendesk.com/newsroom/press-releases/zendesk-era-of-conversational-crm/)
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- [Zendesk Expands its Global Reach with New Multi-Language Capabilities](https://www.zendesk.com/newsroom/press-releases/zendesk-expands-its-global-reach-with-new-multi-language-capabilities/)
- [Zendesk Expands San Francisco Presence](https://www.zendesk.com/newsroom/press-releases/zendesk-expands-san-francisco-presence/)
- [Zendesk Expands Service-First CRM Solutions to Transform Customer Experience](https://www.zendesk.com/newsroom/press-releases/zendesk-expands-service-first-crm-solutions/)
- [Zendesk Expands Sunshine CRM Platform to Deliver Complete View of the Customer](https://www.zendesk.com/newsroom/press-releases/zendesk-expands-sunshine/)
- [Zendesk Expands in Tokyo](https://www.zendesk.com/newsroom/press-releases/zendesk-expands-tokyo/)
- [Zendesk Updates Popular iPhone and iPad Applications](https://www.zendesk.com/newsroom/press-releases/zendesk-extends-mobile-offerings-with-new-releases-of-iphone-and-ipad-applications/)
- [Zendesk and Fabric Bring Customer Service to Mobile App Development and Experience](https://www.zendesk.com/newsroom/press-releases/zendesk-fabric-bring-customer-service-mobile-app-development-experience/)
- [Zendesk Files Registration Statement with SEC for Proposed Initial Public Offering](https://www.zendesk.com/newsroom/press-releases/zendesk-files-registration-statement-sec-proposed-initial-public-offering/)
- [Zendesk Introduces First Help Desk App Available for Amazon’s Kindle Fire](https://www.zendesk.com/newsroom/press-releases/zendesk-first-help-desk-app-available-for-amazons-kindle-fire/)
- [Zendesk Foundation Unveils 2025 Tech for Good Impact Award Winners Driving Meaningful Change](https://www.zendesk.com/newsroom/press-releases/zendesk-foundation-unveils-2025-tech-for-good-impact-award-winners-driving-meaningful-change/)
- [Zendesk Free App for Windows Phone Is Now Available](https://www.zendesk.com/newsroom/press-releases/zendesk-free-app-for-windows-phone-is-now-available/)
- [Zendesk extends its CX leadership with powerful generative AI offerings](https://www.zendesk.com/newsroom/press-releases/zendesk-genai-security/): Company also launches capabilities to further secure data and ensure privacy in the evolving AI landscape
- [Zendesk Global Benchmark Report: Customer Satisfaction on the Rise (UK)](https://www.zendesk.com/newsroom/press-releases/zendesk-global-benchmark-report-customer-satisfaction-rise-uk/)
- [Zendesk Helps RightNow Customers Move into the 21st Century with New Migration Program](https://www.zendesk.com/newsroom/press-releases/zendesk-helps-rightnow-customers-move-into-the-21st-century-with-new-migration-program/)
- [Zendesk Helps Startups Grow and Succeed](https://www.zendesk.com/newsroom/press-releases/zendesk-helps-startups-grow-and-succeed/)
- [Zendesk Hires First Chief Customer Officer, Expands Executive Bench with new CIO and SVP of Product Management](https://www.zendesk.com/newsroom/press-releases/zendesk-hires-first-chief-customer-officer-expands-executive-bench-new-cio-svp-product-management/)
- [Zendesk to Hold Annual Analyst & Investor Day on May 15, 2017](https://www.zendesk.com/newsroom/press-releases/zendesk-hold-annual-analyst-investor-day-may-15-2017/)
- [Zendesk to Hold Annual Analyst & Investor Day on May 17, 2018](https://www.zendesk.com/newsroom/press-releases/zendesk-hold-annual-analyst-investor-day-may-17-2018/)
- [Zendesk to Hold First Analyst & Investor Day](https://www.zendesk.com/newsroom/press-releases/zendesk-hold-first-analyst-investor-day/)
- [Zendesk Honoured Three Times in 2013 Australian Business Awards](https://www.zendesk.com/newsroom/press-releases/zendesk-honoured-three-times-2013-australian-business-awards-aus/)
- [Zendesk, Inc. Announces Pricing of Initial Public Offering](https://www.zendesk.com/newsroom/press-releases/zendesk-inc-announces-pricing-initial-public-offering/)
- [Zendesk, Inc. Announces Pricing of Private Offering of $500 million of 0.25% Convertible Senior Notes due 2023](https://www.zendesk.com/newsroom/press-releases/zendesk-inc-announces-pricing-private-offering-500-million-0-25-convertible-senior-notes-due-2023/)
- [Zendesk, Inc. Announces Proposed Private Offering of $500 million of Convertible Senior Notes](https://www.zendesk.com/newsroom/press-releases/zendesk-inc-announces-proposed-private-offering-500-million-convertible-senior-notes/)
- [Zendesk Insights Delivers Deeper Understanding of Customers](https://www.zendesk.com/newsroom/press-releases/zendesk-insights-delivers-deeper-understanding-customers/)
- [Zendesk Introduces Analytics Tool to Help Companies Understand the “Silent” Customer](https://www.zendesk.com/newsroom/press-releases/zendesk-introduces-analytics-tool-to-help-companies-understand-the-silent-customer/)
- [Zendesk Introduces Embeddables to Put Customer Service at Forefront of Mobile and Online Experiences](https://www.zendesk.com/newsroom/press-releases/zendesk-introduces-embeddables/)
- [Zendesk Introduces New Partner Program to Give Partners More Tools to Improve  Customer Engagement](https://www.zendesk.com/newsroom/press-releases/zendesk-introduces-new-partner-program-give-partners-tools-improve-customer-engagement/)
- [Zendesk Introduces New Program for Startups](https://www.zendesk.com/newsroom/press-releases/zendesk-introduces-new-program-startups/)
- [Zendesk Introduces New Way to Save Money on Customer Service](https://www.zendesk.com/newsroom/press-releases/zendesk-introduces-new-way-to-save-money-on-customer-service/)
- [Zendesk Introduces Sales Force Automation Tool Zendesk Sell](https://www.zendesk.com/newsroom/press-releases/zendesk-introduces-sales-force-automation-tool-zendesk-sell/)
- [Zendesk Introduces Single Sign-on for Google and Facebook](https://www.zendesk.com/newsroom/press-releases/zendesk-introduces-single-sign-on-capabilities-for-google-and-facebook/)
- [Zendesk Introduces the World’s Largest Customer Service Network](https://www.zendesk.com/newsroom/press-releases/zendesk-introduces-the-worlds-largest-customer-service-network/)
- [Zendesk Introduces WhatsApp for Zendesk](https://www.zendesk.com/newsroom/press-releases/zendesk-introduces-whatsapp-zendesk/)
- [Zendesk Introduces Zen Masters Webinar Series](https://www.zendesk.com/newsroom/press-releases/zendesk-introduces-zen-masters-webinar-series/)
- [Zendesk Introduces Zendesk Duet to Unite Sales and Service for More Connected Customer Experiences](https://www.zendesk.com/newsroom/press-releases/zendesk-introduces-zendesk-duet-unite-sales-service-connected-customer-experiences/)
- [Zendesk Introduces Zendesk University](https://www.zendesk.com/newsroom/press-releases/zendesk-introduces-zendesk-university/)
- [Zendesk Introduces Zopim Premium Live Chat for Larger Teams](https://www.zendesk.com/newsroom/press-releases/zendesk-introduces-zopim-premium-live-chat-larger-teams/)
- [Zendesk Invests in Europe with Dedicated Data Centre (UK)](https://www.zendesk.com/newsroom/press-releases/zendesk-invests-europe-dedicated-data-centre-uk/)
- [Zendesk Invests in Manila; Opens New APAC ‘Customer Experience Hub’](https://www.zendesk.com/newsroom/press-releases/zendesk-invests-manila-opens-new-apac-customer-experience-hub/)
- [Zendesk Joins Shopify Plus Technology Partner Program](https://www.zendesk.com/newsroom/press-releases/zendesk-joins-shopify-plus-technology-partner-program/)
- [Zendesk to Launch Data Centre in Germany to Serve European Customers](https://www.zendesk.com/newsroom/press-releases/zendesk-launch-data-centre-germany-serve-european-customers/)
- [Zendesk Launches Asia Pacific Headquarters in Melbourne](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-asia-pacific-headquarters-melbourne-aus/)
- [Zendesk Launches Australian Development Centre in Melbourne](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-australian-development-centre-melbourne-aus/)
- [Zendesk Launches Basic Voice to Democratize Phone Support for Businesses Globally](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-basic-voice-democratize-phone-support-businesses-globally/)
- [Zendesk Launches in Brazil with 1,000 Customers](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-brazil-1000-customers-br/)
- [Zendesk Launches Discord Integration Enabling Seamless Customer Support Within World’s Largest Gaming Community](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-discord-integration-enabling-seamless-customer-support-within-worlds-largest-gaming-community/)
- [Zendesk Launches Enhanced Android Application](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-enhanced-android-application/)
- [Zendesk Launches First-Ever Certification Program](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-first-ever-certification-program/)
- [Zendesk Launches Guide- A Next Generation Knowledge Solution- to Provide Smarter Customer Service](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-guide-next-generation-knowledge-solution-provide-smarter-customer-service/)
- [Zendesk Launches Integration with WhatsApp Business Solution](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-integration-whatsapp-business-solution/)
- [Zendesk Launches Net Promoter Score℠ Surveys and Unveils Customer Loyalty Trends (APAC)](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-net-promoter-score-surveys-unveils-customer-loyalty-trends-apac/)
- [Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-net-promoter-score-surveys-unveils-customer-loyalty-trends/)
- [Zendesk Launches New Community Product, Gather, to Provide Trusted and Transparent Support at Scale](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-new-community-product-gather-provide-trusted-transparent-support-scale/)
- [Zendesk Launches Omnichannel Suite for an Integrated Customer Experience](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-omnichannel-suite-integrated-customer-experience/)
- [Zendesk Launches Partnership With Be My Eyes to Support Socially Minded Startups](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-partnership-eyes-support-socially-minded-startups-2/)
- [Zendesk Launches the Sell Marketplace with Apps for Mailchimp, Dropbox, Pandadoc, and More](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-sell-marketplace-apps-mailchimp-dropbox-pandadoc/): The company’s sales force automation (SFA) tool expands functionality with new partners and integrations
- [Zendesk Launches SMS Channel to Enable Fast, Personalized Customer Service](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-sms-channel-enable-fast-personalized-customer-service/)
- [Zendesk Launches Sunshine, an Open and Flexible CRM Platform](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-sunshine-open-flexible-crm-platform/)
- [Zendesk launches venture fund to fuel AI startups](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-venture-fund-to-fuel-ai-startups/)
- [Zendesk Launches Workflow and Collaboration Tools to Help Enterprises Deliver Better Customer Experience at Scale](https://www.zendesk.com/newsroom/press-releases/zendesk-launches-workflow-collaboration-tools-help-enterprises-deliver-better-customer-experience-scale/)
- [Zendesk Makes Significant Investment in France With Move to Station F Paris and New Offices in Montpellier](https://www.zendesk.com/newsroom/press-releases/zendesk-makes-significant-investment-france-move-station-f-paris-new-offices-montpellier/)
- [Zendesk to Deliver Secure, AI-Powered Employee Service Solutions Through Expanded Microsoft Integration](https://www.zendesk.com/newsroom/press-releases/zendesk-microsoft-integration/)
- [Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center](https://www.zendesk.com/newsroom/press-releases/zendesk-named-a-leader-in-the-2025-gartner-magic-quadrant-for-the-crm-customer-engagement-center/)
- [Zendesk Named Among First in the AWS Partner Network to Bring Customer Service to Modern Cloud Contact Centers with Amazon Connect](https://www.zendesk.com/newsroom/press-releases/zendesk-named-among-first-aws-partner-network-bring-customer-service-modern-cloud-contact-centers-amazon-connect/)
- [Zendesk Named Official Help Desk of TechCrunch Disrupt SF 2011](https://www.zendesk.com/newsroom/press-releases/zendesk-named-official-help-desk-of-techcrunch-disrupt-sf-2011/)
- [Zendesk Named a Strong Performer in Customer Service Solutions for Midsize Teams](https://www.zendesk.com/newsroom/press-releases/zendesk-named-strong-performer-customer-service-solutions-midsize-teams/)
- [Zendesk Names Elena Gomez as Chief Financial Officer](https://www.zendesk.com/newsroom/press-releases/zendesk-names-elena-gomez-chief-financial-officer/)
- [Zendesk Names New Board Members with Leadership Backgrounds from Facebook, Amazon.com and Macromedia](https://www.zendesk.com/newsroom/press-releases/zendesk-names-new-board-members-leadership-backgrounds-facebook-amazon-com-macromedia/)
- [Zendesk Names Norman Gennaro New SVP Worldwide Sales](https://www.zendesk.com/newsroom/press-releases/zendesk-names-norman-gennaro-new-svp-worldwide-sales/)
- [Zendesk Neighbour Foundation Launches in the UK with Team London HeadStart London Partnership](https://www.zendesk.com/newsroom/press-releases/zendesk-neighbour-foundation-launches-uk-team-london-headstart-london-partnership/)
- [Zendesk launches new customer sentiment and intent functionality powered by machine learning](https://www.zendesk.com/newsroom/press-releases/zendesk-new-ai-solutions/)
- [Zendesk Now Available on the Google Apps Marketplace](https://www.zendesk.com/newsroom/press-releases/zendesk-now-available-on-the-google-apps-marketplace/)
- [Zendesk Help Desk Software Used By More than 10K Businesses](https://www.zendesk.com/newsroom/press-releases/zendesk-now-serves-more-than-10000-businesses-worldwide/): Web-based help desk software provider Zendesk has more than doubled its customer base in less than a year.
- [Zendesk Offers Instagram Messaging for Businesses](https://www.zendesk.com/newsroom/press-releases/zendesk-offers-instagram-messaging-businesses/)
- [Zendesk Opens Asia Pacific Commercial Headquarters In Singapore](https://www.zendesk.com/newsroom/press-releases/zendesk-opens-asia-pacific-commercial-headquarters-singapore/)
- [Zendesk Opens New Midwest Regional Hub in Madison, Wisconsin](https://www.zendesk.com/newsroom/press-releases/zendesk-opens-new-midwest-regional-hub-madison-wisconsin/)
- [Zendesk Opens Office in India to Help Businesses Build Better Customer Relationships](https://www.zendesk.com/newsroom/press-releases/zendesk-opens-office-india-help-businesses-build-better-customer-relationships/)
- [Zendesk Partners with Facebook® to Power Businesses on Messenger](https://www.zendesk.com/newsroom/press-releases/zendesk-partners-facebook-power-businesses-messenger/)
- [Zendesk Partners with Microsoft to Deliver Holistic View of Customers,  From Sales to Support, Using Microsoft Dynamics CRM 2011](https://www.zendesk.com/newsroom/press-releases/zendesk-partners-with-microsoft-to-deliver-holistic-view-of-customers-from-sales-to-support-using-microsoft-dynamics-crm-2011/)
- [Zendesk Help Desk Software Now Integrates With SugarCRM](https://www.zendesk.com/newsroom/press-releases/zendesk-partners-with-sugarcrm-to-deliver-360-degree-customer-view-2/): Help desk software maker Zendesk has partnered with SugarCRM to create a holistic understanding of the full customer relationship.
- [Zendesk Plans to Expand Team to 500 Staff in Ireland and Agrees Move to 55 Charlemont Place, Dublin](https://www.zendesk.com/newsroom/press-releases/zendesk-plans-expand-team-500-staff-ireland-agrees-move-55-charlemont-place-dublin/)
- [Zendesk Pledges $1 Million to UCSF Benioff Children’s Hospital](https://www.zendesk.com/newsroom/press-releases/zendesk-pledges-1-million-to-ucsf-benioff-childrens-hospital/)
- [Zendesk Powers New Customer Engagement Opportunities in Google Play](https://www.zendesk.com/newsroom/press-releases/zendesk-powers-new-customer-engagement-opportunities-in-google-play/)
- [Zendesk to Present at the Bank of America Merrill Lynch Global Technology Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-bank-america-merrill-lynch-global-technology-conference-2/)
- [Zendesk to Present at the Bank of America Merrill Lynch Global Technology Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-bank-america-merrill-lynch-global-technology-conference/)
- [Zendesk to Present at the Canaccord Genuity Growth Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-canaccord-genuity-growth-conference-2/)
- [Zendesk to Present at the Canaccord Genuity Growth Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-canaccord-genuity-growth-conference/)
- [Zendesk to Present at the Citigroup 2014 Global Technology Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-citigroup-2014-global-technology-conference/)
- [Zendesk to Present at the Credit Suisse 18th Annual Technology Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-credit-suisse-18th-annual-technology-conference/)
- [Zendesk to Present at the Credit Suisse Disruptive Technology Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-credit-suisse-disruptive-technology-conference/)
- [Zendesk to Present at the Credit Suisse Technology, Media & Telecom Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-credit-suisse-technology-media-telecom-conference-2/)
- [Zendesk to Present at the Credit Suisse Technology, Media & Telecom Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-credit-suisse-technology-media-telecom-conference/)
- [Zendesk to Present at the Deutsche Bank 2015 Technology Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-deutsche-bank-2015-technology-conference/)
- [Zendesk to Present at the Goldman Sachs Technology and Internet Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-goldman-sachs-technology-internet-conference-2/)
- [Zendesk to Present at the Goldman Sachs Technology and Internet Conference 2015](https://www.zendesk.com/newsroom/press-releases/zendesk-present-goldman-sachs-technology-internet-conference-2015/)
- [Zendesk to Present at the Goldman Sachs Technology and Internet Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-goldman-sachs-technology-internet-conference/)
- [Zendesk to Present at the Goldman Sachs US Emerging/SMID Cap Growth Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-goldman-sachs-us-emergingsmid-cap-growth-conference/)
- [Zendesk to Present at The JMP Securities Technology Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-jmp-securities-technology-conference/)
- [Zendesk to Present at the Morgan Stanley Technology, Media & Telecom Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-morgan-stanley-technology-media-telecom-conference/)
- [Zendesk to Present at the Pacific Crest Global Technology Leadership Forum](https://www.zendesk.com/newsroom/press-releases/zendesk-present-pacific-crest-global-technology-leadership-forum/)
- [Zendesk to Present at the UBS Global Technology Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-ubs-global-technology-conference-2/)
- [Zendesk to Present at UBS Global Technology Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-ubs-global-technology-conference/)
- [Zendesk to Present At Upcoming Investor Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-upcoming-investor-conference-2/)
- [Zendesk to Present at Upcoming Investor Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-upcoming-investor-conference/)
- [Zendesk To Present At Upcoming Investor Conferences](https://www.zendesk.com/newsroom/press-releases/zendesk-present-upcoming-investor-conferences-2/)
- [Zendesk to Present at Upcoming Investor Conferences](https://www.zendesk.com/newsroom/press-releases/zendesk-present-upcoming-investor-conferences-3/)
- [Zendesk to Present at Upcoming Investor Conferences](https://www.zendesk.com/newsroom/press-releases/zendesk-present-upcoming-investor-conferences-4/)
- [Zendesk to Present at Upcoming Investor Conferences](https://www.zendesk.com/newsroom/press-releases/zendesk-present-upcoming-investor-conferences-5/)
- [Zendesk to Present at Upcoming Investor Conferences](https://www.zendesk.com/newsroom/press-releases/zendesk-present-upcoming-investor-conferences-6/)
- [Zendesk to Present at Upcoming Investor Conferences](https://www.zendesk.com/newsroom/press-releases/zendesk-present-upcoming-investor-conferences-7/)
- [Zendesk to Present at Upcoming Investor Conferences](https://www.zendesk.com/newsroom/press-releases/zendesk-present-upcoming-investor-conferences-8/)
- [Zendesk to Present at Upcoming Investor Conferences](https://www.zendesk.com/newsroom/press-releases/zendesk-present-upcoming-investor-conferences/)
- [Zendesk to Present at the Wells Fargo Tech Summit](https://www.zendesk.com/newsroom/press-releases/zendesk-present-wells-fargo-tech-summit-2/)
- [Zendesk to Present at the William Blair Growth Stock Conference](https://www.zendesk.com/newsroom/press-releases/zendesk-present-william-blair-growth-stock-conference/)
- [Zendesk Reaches 40,000 Customers Serving 300 Million People Worldwide](https://www.zendesk.com/newsroom/press-releases/zendesk-reaches-40000-customers-serving-300-million-people-worldwide/)
- [Zendesk Reaches More Than 800 Clients in Brazil and Expects to Double this Number within One Year](https://www.zendesk.com/newsroom/press-releases/zendesk-reaches-800-clients-brazil-expects-double-number-within-one-year/)
- [Zendesk Recognized In The Leaders Quadrant For 2016 Gartner Magic Quadrant For CRM Customer Engagement Center Report](https://www.zendesk.com/newsroom/press-releases/zendesk-recognized-leaders-quadrant-2016-gartner-magic-quadrant-crm-customer-engagement-center-report/)
- [Zendesk Recognized In The Leaders Quadrant For 2017 Gartner Magic Quadrant For The CRM Customer Engagement Center Report](https://www.zendesk.com/newsroom/press-releases/zendesk-recognized-leaders-quadrant-2017-gartner-magic-quadrant-crm-customer-engagement-center-report/)
- [Zendesk Reimagines Customer Self-Service with New Help Center](https://www.zendesk.com/newsroom/press-releases/zendesk-reimagines-customer-self-service-new-help-center/)
- [Zendesk Relate Returns with New Digital-First Experience](https://www.zendesk.com/newsroom/press-releases/zendesk-relate-returns-with-new-digital-first-experience/)
- [Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences](https://www.zendesk.com/newsroom/press-releases/zendesk-relate2024-anthropic-aws/)
- [Zendesk Releases Annual State of Messaging 2020 Report](https://www.zendesk.com/newsroom/press-releases/zendesk-releases-annual-state-of-messaging-2020-report/)
- [Zendesk Releases Benchmark Guide for Enterprise Reports](https://www.zendesk.com/newsroom/press-releases/zendesk-releases-benchmark-guide-enterprise-reports/)
- [Zendesk Releases Benchmark Reports on the Biggest Gaps in Customer Experience for Small and Midsize Companies](https://www.zendesk.com/newsroom/press-releases/zendesk-releases-benchmark-reports-biggest-gaps-customer-experience-small-midsize-companies/)
- [Zendesk Releases CX Benchmark Report for Startups Showing the Path to Success is in CX](https://www.zendesk.com/newsroom/press-releases/zendesk-releases-cx-benchmark-report-startups-showing-path-success-cx/)
- [Zendesk Releases New Research with Insights on the Power of Service in Influencing Customer Loyalty](https://www.zendesk.com/newsroom/press-releases/zendesk-releases-new-research-insights-power-service-influencing-customer-loyalty/)
- [Zendesk to Report First Quarter 2015 Financial Results on May 5, 2015](https://www.zendesk.com/newsroom/press-releases/zendesk-report-first-quarter-2015-financial-results-may-5-2015/)
- [Zendesk to Report Fourth Quarter and Full Fiscal Year 2014 Financial Results on February 11, 2015](https://www.zendesk.com/newsroom/press-releases/zendesk-report-fourth-quarter-full-fiscal-year-2014-financial-results-february-11-2015/)
- [Zendesk to Report Fourth Quarter and Full Fiscal Year 2015 Financial Results on February 16, 2016](https://www.zendesk.com/newsroom/press-releases/zendesk-report-fourth-quarter-full-fiscal-year-2015-financial-results-february-16-2016/)
- [Zendesk to Report Second Quarter 2014 Financial Results on August 5, 2014](https://www.zendesk.com/newsroom/press-releases/zendesk-report-second-quarter-2014-financial-results-august-5-2014/)
- [Zendesk To Report Second Quarter 2015 Financial Results On August 4, 2015](https://www.zendesk.com/newsroom/press-releases/zendesk-report-second-quarter-2015-financial-results-august-4-2015/)
- [Zendesk to Report Third Quarter 2014 Financial Results on October 30, 2014](https://www.zendesk.com/newsroom/press-releases/zendesk-report-third-quarter-2014-financial-results-october-30-2014/)
- [Zendesk to Report Third Quarter 2015 Financial Results on November 3, 2015](https://www.zendesk.com/newsroom/press-releases/zendesk-report-third-quarter-2015-financial-results-november-3-2015/)
- [Zendesk Research Predicts: Business Success in 2021 Hinges on Delivering Exceptional Customer Experiences](https://www.zendesk.com/newsroom/press-releases/zendesk-research-predicts-business-success-2021-hinges-delivering-exceptional-customer-experiences/)
- [Zendesk Rounds Out 2012 By Signing its 25,000th Customer](https://www.zendesk.com/newsroom/press-releases/zendesk-rounds-out-2012-by-signing-its-25000th-customer/)
- [Zendesk and Sabienzia Technologies Sign Sales Partnership (Germany)](https://www.zendesk.com/newsroom/press-releases/zendesk-sabienzia-technologies-sign-sales-partnership-germany/)
- [Help desk software provider Zendesk secures $19 Million](https://www.zendesk.com/newsroom/press-releases/zendesk-secures-19-million-financing-led-by-matrix-partners/): Zendesk, a web-based help desk software provider, announced closing $19 million in Series C financing from Matrix Partners. This brings total capital raised to over $25.5 million.
- [Zendesk Secures Key Industry Recognition as its AI-First Strategy Gains Momentum](https://www.zendesk.com/newsroom/press-releases/zendesk-secures-key-industry-recognition-as-its-ai-first-strategy-gains-momentum/)
- [Zendesk Shares the Love (and Money!) with Dry July in Australia and New Zealand](https://www.zendesk.com/newsroom/press-releases/zendesk-shares-love-money-dry-july-australia-new-zealand-aus/)
- [Zendesk signs definitive agreement to acquire Klaus](https://www.zendesk.com/newsroom/press-releases/zendesk-signs-definitive-agreement-to-acquire-klaus/)
- [Zendesk Simplifies Phone Support with New Voice Offering](https://www.zendesk.com/newsroom/press-releases/zendesk-simplifies-phone-support-new-voice-offering/)
- [Zendesk to Speak at 16th Annual Pacific Crest Global Technology Leadership Forum](https://www.zendesk.com/newsroom/press-releases/zendesk-speak-16th-annual-pacific-crest-global-technology-leadership-forum/)
- [Zendesk Sponsors Next ImproveSF Challenge Aimed at Food Justice](https://www.zendesk.com/newsroom/press-releases/zendesk-sponsors-next-improvesf-challenge-aimed-at-food-justice/)
- [Zendesk Study: Gaps in Cross-channel Customer Service Worldwide (Germany)](https://www.zendesk.com/newsroom/press-releases/zendesk-study-gaps-cross-channel-customer-service-worldwide-germany/)
- [Zendesk Supports Children Of St Mary’s Intensive Care (COSMIC) AT St Mary’s Hospital, Paddington (UK)](https://www.zendesk.com/newsroom/press-releases/zendesk-supports-children-st-marys-intensive-care-cosmic-st-marys-hospital-paddington-uk/)
- [Zendesk Supports GLOSSYBOX to Optimise Global Customer Service (UK)](https://www.zendesk.com/newsroom/press-releases/zendesk-supports-glossybox-optimise-global-customer-service-uk/)
- [Zendesk Surpasses $500M Annual Revenue Run Rate; Continues Enterprise Expansion with New AI-Powered Enterprise Self-Service Product](https://www.zendesk.com/newsroom/press-releases/zendesk-surpasses-500m-annual-revenue-run-rate-continues-enterprise-expansion-new-ai-powered-enterprise-self-service-product/)
- [Zendesk Talk Partner Edition Expands Amazon Connect Support](https://www.zendesk.com/newsroom/press-releases/zendesk-talk-partner-edition-expands-amazon-connect-support/): Zendesk selects Amazon Connect as a preferred contact center voice solution for global deployment with Zendesk Talk Partner Edition
- [Zendesk Teams With SurveyMonkey and MailChimp on Proactive Customer Surveys and Communication](https://www.zendesk.com/newsroom/press-releases/zendesk-teams-surveymonkey-mailchimp-proactive-customer-surveys-communication/)
- [Zendesk Teams with Atlassian to Launch New Ticket Sharing Capabilities](https://www.zendesk.com/newsroom/press-releases/zendesk-teams-with-atlassian-to-launch-new-ticket-sharing-capabilities/)
- [Zendesk to Acquire Local Measure, Expanding AI-Powered Voice](https://www.zendesk.com/newsroom/press-releases/zendesk-to-acquire-local-measure/)
- [Zendesk To Establish Development Center in Denmark](https://www.zendesk.com/newsroom/press-releases/zendesk-to-establish-development-center-in-denmark/)
- [Zendesk Turns Reviews, Comments and Messages into Two-Way  Customer Service Conversations](https://www.zendesk.com/newsroom/press-releases/zendesk-turns-reviews-comments-messages-two-way-customer-service-conversations/)
- [Zendesk Customer Support Software Company Turns Three](https://www.zendesk.com/newsroom/press-releases/zendesk-turns-three/): Zendesk, a fast growing hosted help desk software provider turns three years old. Zendesk provides customer support software to 5000 customers across the globe.
- [Zendesk Unveils First Customer Service Add-In for Microsoft Outlook in Office 365](https://www.zendesk.com/newsroom/press-releases/zendesk-unveils-first-customer-service-add-microsoft-outlook-office-365/)
- [Zendesk unveils new Suite with powerful messaging solution](https://www.zendesk.com/newsroom/press-releases/zendesk-unveils-new-suite/)
- [Zendesk Unveils Next Generation of Conversational Messaging Experiences](https://www.zendesk.com/newsroom/press-releases/zendesk-unveils-next-generation-conversational-messaging-experiences/)
- [Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale](https://www.zendesk.com/newsroom/press-releases/zendesk-unveils-powerful-new-ai-capabilities-within-the-resolution-platform-to-accelerate-service-at-scale/)
- [Zendesk Unveils Products to Help Enterprises Build Better Customer Relationships](https://www.zendesk.com/newsroom/press-releases/zendesk-unveils-products-help-enterprises-build-better-customer-relationships/)
- [Zendesk unveils the industry’s most complete service solution for the AI era](https://www.zendesk.com/newsroom/press-releases/zendesk-unveils-the-industrys-most-complete-service-solution-for-the-ai-era/)
- [Zendesk Unveils the New Face of Customer Service](https://www.zendesk.com/newsroom/press-releases/zendesk-unveils-the-new-face-of-customer-service/)
- [Zendesk Unveils Zendesk Voice in the UK and 10 European Countries](https://www.zendesk.com/newsroom/press-releases/zendesk-unveils-zendesk-voice-in-the-uk-and-10-european-countries/)
- [Zendesk Unveils Zendesk Voice: The Fastest, Most Affordable Way to Set up a Call Center](https://www.zendesk.com/newsroom/press-releases/zendesk-unveils-zendesk-voice-the-fastest-most-affordable-way-to-set-up-a-call-center/)
- [Zendesk Wins “Best in Cloud” Award from Leading German IT Publication](https://www.zendesk.com/newsroom/press-releases/zendesk-wins-best-in-cloud-award-from-leading-german-it-publication/)
- [Zendesk Wins Russian Fashion Giant Lamoda](https://www.zendesk.com/newsroom/press-releases/zendesk-wins-russian-fashion-giant-lamoda-geru/)
- [Zendesk’s Double-Digit Growth in APAC Cements its Commitment  to Developing Tech Talent Across the Region](https://www.zendesk.com/newsroom/press-releases/zendesks-double-digit-growth-apac-cements-commitment-developing-tech-talent-across-region/)
- [Zendesk’s Global Impact Report Highlights AI Support for Nonprofits, Environmental Sustainability, and Workplace Belonging](https://www.zendesk.com/newsroom/press-releases/zendesks-global-impact-report-highlights-ai-support-for-nonprofits-environmental-sustainability-and-workplace-belonging/)
- [Zendesk’s Growth Rate Highest of Top 20 CRM Vendors Based on 2015 Revenue  in Gartner Report](https://www.zendesk.com/newsroom/press-releases/zendesks-growth-rate-highest-top-20-crm-vendors-based-2015-revenue-gartner-report/)
- [Zendesk’s Satisfaction Prediction Brings Machine Learning to the Customer Experience](https://www.zendesk.com/newsroom/press-releases/zendesks-satisfaction-prediction-brings-machine-learning-customer-experience/)
- [Zendesk's Twitter Integration Puts Social Media to Work for Businesses](https://www.zendesk.com/newsroom/press-releases/zendesks-twitter-integration-puts-social-media-to-work-for-businesses/)

## Partner
- [Partner with Zendesk | Sell, deploy, and build custom solutions](https://www.zendesk.com/partner/): A partnership with Zendesk will empower your business from the get-go. Be positioned to differentiate, grow your revenue, and expand in multiple markets.
- [Integrate Zendesk with Atlassian | Start a free trial](https://www.zendesk.com/partner/atlassian/): Enable collaboration across teams
- [Zendesk and AWS | AI-Powered Service at Scale](https://www.zendesk.com/partner/aws/): Zendesk on AWS delivers secure, AI-powered service at scale, unifying channels with Amazon Bedrock and Amazon Connect.
- [Zendesk for Microsoft Teams Integration | Zendesk](https://www.zendesk.com/partner/microsoft-teams/): Streamline workflows and improve team productivity with our Zendesk + Microsoft Teams integration. Learn how Zendesk can help your business today.
- [Salesforce](https://www.zendesk.com/partner/salesforce/)
- [Integrate Zendesk with Shopify | Start a free trial](https://www.zendesk.com/partner/shopify/): Connect all customer service channels on your Shopify website to seamlessly support customers wherever they are without losing track of the conversation.
- [Get customer support in any channel with Zendesk + Slack](https://www.zendesk.com/partner/slack/): Resolve customer issues seamlessly by integrating Slack with Zendesk for collaborative workflows. Learn more today.
- [Integrate Zendesk with Unity | Start a free trial](https://www.zendesk.com/partner/unity/)
- [Zoom & Zendesk Integration](https://www.zendesk.com/partner/zoom/): Expand your capabilities to connect with your customers using our Zoom + Zendesk integration. Learn how the Zoom integration can help your business today.
- [Develop custom experiences with the Zendesk Platform | Zendesk Sunshine](https://www.zendesk.com/platform/): Create personalized experiences, capture every customer interaction, and build modern customer applications with Zendesk Sunshine. Learn more.

## Pricing
- [Zendesk Pricing Plans | Starting from $19/month](https://www.zendesk.com/pricing/): Explore Zendesk pricing — from core support to AI agents, Copilot, and full CX suites — and choose the plan that fits your business.
- [Zendesk Employee Service Solution Pricing Plans | Starting from $29/month](https://www.zendesk.com/pricing/employee-service-pricing/): Discover Zendesk Employee Service pricing and features like AI, Copilot, and integrations that streamline internal support.

## Product
- [Mobile Customer Service Software | Zendesk](https://www.zendesk.com/product/mobile/): Zendesk for mobile is a customer service app where customer support is tied to the customer—not a desk. Get your customer service software mobilized today.

## Programs
- [Experience Research Panel](https://www.zendesk.com/programs/experience-research-panel/): Join the Zendesk Experience Research Panel and help shape the future of our products by participating in user research studies.
- [Build a proper support circle | Join the Zendesk Community](https://www.zendesk.com/programs/zendesk-community/): Learn from each other, apply that knowledge, and surround yourself with people who care about customer service. Connect with fellow Zendesk users today.

## Register
- [Register](https://www.zendesk.com/register/): Register today, and start your free Zendesk trial

##Other
- [The Repeat Customer podcast](https://www.zendesk.com/repeatcustomer/): How do the best brands create great customer experiences that keep us coming back? Go behind the scenes of great CX in the new Repeat Customer podcast.
- [The Zendesk Sitemap for Quick Navigation](https://www.zendesk.com/sitemap/): Quickly find and navigate to our top pages within Zendesk’s main site via our main sitemap page.
- [Security, Privacy and Legal | Zendesk Trust Center](https://www.zendesk.com/trust-center/): Find more information on how Zendesk handles, processes, and protects your customers' data and interactions via the Zendesk Trust Center.
- [Web Widget](https://www.zendesk.com/web-widget/)
- [What is Zendesk? Powerful customer experience software](https://www.zendesk.com/what-is-zendesk/): Zendesk builds software to improve customer relationships. Our customer service solutions are easy to use and scale to meet the needs of any business.
- [Customers - What Companies Use to Service You | Zendesk](https://www.zendesk.com/why-zendesk/customers/): Learn how companies around the globe use Zendesk to build stronger relationships with their customers and change the way they do business.
- [Zendesk Insights](https://www.zendesk.com/zendesk-insights/): Insights, tools, and best practices for organizations to thrive in the age of AI.