We’ve been partnering with Envoy for over 2+ years on various projects. I am truly amazed at the exceptional professional service, collaboration, expertise and flexibility that Envoy has delivered every time. Recently, we just completed a Help Center Phase 2 project that extended over 6 months. Our leadership team and key stakeholders were extremely satisfied with the success and deliverables that were on time and under budget. During the project, our team threw several additional requirements at the Envoy team. They were solution oriented and went beyond the extra mile. The Envoy team that supported us were Kate, Lauren, Jon and Ed were fantastic throughout the journey. Furthermore, this Envoy team was incredible at launch time being there to ensure things went smoothly. The communications were phenomenal and very timely to keep things moving forward. We consider Envoy a true partner and would not hesitate to reach out for any future needs.

I had the pleasure of working with Heather on the implementation of our ZenDesk instance, and I couldn’t be more impressed with her professionalism and expertise. From the start, Heather was incredibly personable, making the entire process smooth and enjoyable. She demonstrated a deep knowledge of ZenDesk and was flexible in adapting her approach to meet our unique culture and specific needs. Heather went above and beyond to ensure that we were educated thoroughly from the ground up, taking the time to explain things clearly and patiently. What truly set Heather apart was her commitment to our success. She continued to offer timely, accurate support throughout the implementation process and beyond, making sure we were completely comfortable and confident with the platform. Additionally, she provided us with valuable resources to help us become self-sufficient once our agreement ended, ensuring we had everything we needed to maintain and optimize ZenDesk moving forward. I highly recommend Heather to anyone looking for an expert consultant who is not only knowledgeable but also genuinely invested in their client's success.

We had an excellent experience working with Envoy for our Zendesk implementation! Kellin, Lauren, Rob, and the whole team were organized, communicative, and supportive throughout the whole process. They really took the time to understand the scope of work and our unique needs, and provided recommendations about how best to configure and leverage the system. I can't say enough about how transformative Zendesk has been for us (a small customer service team at a growing CPG company). We are now able to much more easily prioritize tickets and answer consumer questions using the Guide function. Being able to generate reports using Explore has been a total game changer! Overall, I can't say enough good things about our experience.

We recently had the pleasure of working with Envoy for a Zendesk implementation with a new team at the City of Saint Paul, and the experience has been nothing short of exceptional. Transitioning from using Excel to track communications to a fully integrated Zendesk system was a significant shift, but Envoy made the process seamless and efficient. From the outset, Envoy demonstrated remarkable flexibility and thoroughness. They set up our new team in Zendesk and integrated it seamlessly with our existing instance. This meant that while we onboarded a new group to manage constituent communications, there was no disruption to our current operations. Their work included crafting tailored workflows and automations, setting up SLAs and triggers, and designing custom reports and dashboards for the new team. The new setup has significantly enhanced our ability to handle communication more effectively without impacting the existing group's operations. What stood out most was Envoy's ability to listen and respond creatively to our requirements. Their team took the time to understand our unique challenges and provided solutions that were not only functional but innovative. This approach has been instrumental in making our transition to Zendesk smooth and successful. A special thank you goes to Lisa Sofaer and Melissa Norton for their adept handling of the contract and Statement of Work (SOW) process. Their professionalism ensured that everything went off without a hitch. Additionally, we are grateful to Kate Murphy, John Nagel, and Jason Daniel for their superb execution of the implementation. Their expertise and dedication were key to a seamless transition. Overall, Envoy’s commitment to excellence and their ability to integrate a new group into our existing Zendesk instance without disruption have greatly enhanced our team's efficiency and communication capabilities. We highly recommend Envoy for anyone looking to upgrade their customer service operations with Zendesk.

We had a great experience working with Envoy. The entire team was great; patient, thorough, and fast in execution during the entire project. I had a vision for a customized version of Zendesk and wanted help in not only achieving this vision, but getting it rapidly deployed in the midst of a complete turnaround project of my new division. The end result is exactly what I wanted, and even included a few good ideas they had along the way. I am already working on a second engagement to jump start another two branches of our system and look forward to continuing to work with this team. Kate Murphy, Megan Romero and the entire Envoy team are a good group who I highly recommend.