ZENDESK FOR TELECOM
Better customer experiences
It is no longer enough to have the fastest network, the newest devices or the most content. Zendesk lets you connect with your customers, deliver the information they want and exceed expectations.
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Leaders transforming the customer experience
Connect on any channel
With Zendesk, customers can engage with your business on the channels they prefer. Start improving conversions and create the right experience in every offering.
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Extend your bandwidth
With Zendesk Sunshine, your agents can view customer data like the products they use and content they favour. Imagine delivering personalised support across any channel, with the right context about your customers.
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Build a strong connection
Engage with your customers just like they do with family and friends. With Sunshine Conversations, you can have an ongoing dialog with customers that lets them explore content, try out new services and manage their plans all in one place.
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Broadcast the right stuff
Harness the knowledge and expertise circulating in your business with a self-service solution. Create a help centre with content that helps customers get the answers they want. With Zendesk Guide and Answer Bot, you can scale support, devoting more time to complex issues.
Find out about Guide and Answer Bot
Everyone on the same page
When you work in Telecom, your business processes need to sync. Give employees access to the right information and to systems that provide the best experience for customers. With Zendesk, you can easily add new applications, ensure collaboration and integrate workflows across your business.
How we support internal teams
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Get a demoTap into new markets
“With Zendesk, we can set up new markets in a matter of weeks and months versus years.” “Everything we have is digital, from our customer touchpoints to our onboarding and the way we engage with our customers, and allow them to manage their subscriptions through our mobile app.”
Megan Yulga
Marketing Manager at Circles.Life
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Lighten the load
“Our employees love Zendesk Support because the automated replies give them confidence that their issues are being managed,” says Bedelis. “Our agents love it because it offers the perfect balance of simplicity and power.”
David Bedelis
Learning Technologies Specialist at Vodafone Hutchison Australia
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