Zendesk is committed to contributing to a net zero future, believing that strong partnership between customers and suppliers is essential for collective success in mitigating the climate crisis.
Today, Zendesk announced the integration of sustainability clauses into supplier contracts. These clauses formalize expectations for suppliers to set science-based emissions reduction targets, disclose carbon footprint data, and comply with all relevant environmental regulations. The clauses will be included in the standard purchasing template, future contract renewals, and major vendor agreements.
“As a leader in enhancing customer experience, we recognize the powerful role that customer-supplier relationship can play in protecting our planet”, said Julie Swinney, CFO at Zendesk. “By implementing the sustainability clauses, we aim to spark much needed climate conversations, help suppliers take meaningful climate actions, and accelerate decarbonization efforts in our supply chain and beyond.”
In addition, Zendesk is launching its second supplier sustainability guide titled ‘Advancing Corporate Climate Action – Carbon Accounting and Climate Target Setting’. The guide will help suppliers measure their environmental impact in alignment with best practices, and put the sustainability clauses into practices. This guide is a continuation of the company’s supplier enablement journey, following the first Supplier Sustainability Guide launched earlier this year.
Watch the recording of our recent Supplier Sustainability webinar to learn about top standards and key methodologies around carbon accounting and climate target setting. And learn more about Zendesk’s sustainability programs in our FY23 Global Impact Report.