Amazon Connect

Official Zendesk Integration with Amazon Connect Voice & Chat

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

App Details

Works with
Support
Installs
200+
Version
3.1 GA
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

Apps install directly into your account

What people are saying

5.0

(3)
3 reviews
Konstantinos Koumar
3 days ago

How do we make outbound calls within existing ticket?

Morten Kristensen
11 months ago

This is a solid integration between Zendesk and Amazon Connect. The team behind this is employing the newest Zendesk technologies in close collaboration with Zendesk, who is funding the continuous development. We have engaged the integration product team on several occasions and they are very responsive.

Developer Photo
Response from developer
9 months ago

Thanks Morten for your feedback! Zendesk, AWS and TTEC Digital are working closely to bring some great (long awaited) features in the next 6 months! I will reach out to you directly and provide you some insights!

Hyatus Stays
almost 2 years ago

An incredible connection with aws connect allowing our agents to never leave zendesk.

Displaying 3 of 3 ratings

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