Zendesk for Manufacturing

Make better customer experiences

Zendesk customer service and engagement software helps integrate systems, automate workflows and improve collaboration. Build better experiences for everyone in your supply chain.

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Bring it all together

Let data flow across teams, departments, suppliers and distributors around the globe. Seamlessly integrate info from your customer communication channels, business apps and backend systems.

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Stay in touch

Open channels like email, online chat and phone with dealers and distributors. Respond to inquiries and drive sales, and deliver exceptional service.

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Make the most of your time

Eliminate manual tasks and reduce errors with advanced workflow capabilities, AI-powered automations, and knowledge management solutions for customer self-service and ticket deflection. Empower agents with customised workspaces, in-context access to internal knowledge and time-saving tools.

Encourage efficiency

Lock it down

Zendesk provides enterprise-grade security features, so it means you are starting with the highest standards. Keep up with changes to regulations and data privacy policies.

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Get ready and start

Our team of experts can configure and integrate any product to fit your team’s needs, no matter how complex. Zendesk scales with your support operations, so your teams can quickly onboard agents and launch new divisions and products.

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Find out what Zendesk can do

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Help them on any channel

“We needed something flexible and easy to implement. Zendesk integrated all channels and gave us the flexibility to implement in the way that we needed.”

Orlando Gadea Ros

Business Innovation Manager at Stanley Black and Decker