TravelPerk taps Zendesk AI in CX to transform business travel

TravelPerk is a travel booking platform used by thousands of companies to book, manage, report, and support their global business travel. Described as a unicorn by investors, the company reported a 65 percent year-over-year growth in 2023. In this video, Director of Operational Excellence Tom Davis shares TravelPerk’s vision for using Zendesk AI in CX and building AI-powered products. He also describes the company’s innovative use of Zendesk messaging, and how it now supports travelers and customizes the travel experience in ways it could not do before.