Our people
are your people
Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.
The support behind Zendesk
We are a support organisation within a support organisation, so we get it. As the “super-users” and original beta testers who use the software every day, we are empowered to get you the answers you need.
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We serve a large variety of customers, in a wide range of industries.
Learn moreSolving problems, not tickets
We are a team of experts working in a solution centre, doing everything we can to resolve your problems.
People-first service
91.5%
Agent Satisfaction Score (ASAT)
Happy customers
95%
Customer Satisfaction Score (CSAT)
Premier Support
Get ahead of issues before they impact your business with a designated Premier Support Engineer, proactive monitoring and recommendations tailored to you.
Proactive
Identify issues before critical business impact with ongoing monitoring, proactive engagement and scheduled monthly health checks
Personalised
Achieve faster resolution with a designated Support Engineer that will help you improve your unique setup, CX processes and team’s capabilities
Comprehensive
Increase efficiency and productivity with tailored recommendations that help you improve, adapt and scale
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Premier Enterprise
Unlock the highest level of strategic and technical support.
Enterprise support
Unlock the VIP support experience. Increased coverage, responses time guarantees, ongoing monitoring and 24/7 support.
Technical account manager
Collaborate with an experienced Technical Account Manager to enhance productivity and efficiency through new workflows, automations and technical integrations.
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Resources
“Our Technical Account Manager trained the team to understand our process and how we use the platform. Through their recommendations, we are now connecting with more people, have more automation and have a great customer experience.”
— Alfredo Russ, Global Customer Service Director, Immunotec
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