Zopim is now Zendesk Chat
Schedule a DemoZopim - The Best Live Chat Software for Your Business
Zopim - The Best Live Chat Software for Your Business
Reach your customers, instantly via web, mobile, and messaging. Live chat creates a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
- Proactive engagement with your customers
- Powerful analytics at your finger tips
- Multichannel support with other Zendesk products
See why 200,000+ customers love us
Why using Zopim?
A chat is worth a thousand emails
Add chat to your website or connect your messaging channels and start talking to customers in minutes. Chat and Message let you help customers in real time, which increases customer satisfaction. And satisfied customers are happier customers.
ENGAGE
Zopim's features
Triggers: Send targeted and behavior-based messages to customers.
Pre-chat & offline forms: Collect visitors' contact information before the chat
Chat ratings: Use chat ratings to gather feedback and continue to improve your performance.
File sending: Share any file with your customer—a screenshot, a product guide, even an animated GIF.
Chatbots: Integrate AI-powered bots into Chat using our API.
ANALYZE
See how you measure up
Chat and agent reports: Track your chat volume, monitor agent productivity, and analyze metrics to anticipate customer needs and increase satisfaction.
Real-Time Monitor: Monitor live data on chat volume, visitor experience, and agent performance.
Conversion tracking: Create business goals to measure how often your customers complete target objectives.
ORGANIZE
Grow with the flow
Chat Routing: Automatically assign incoming chats to active agents.
Departments: Organize your agents into different teams based on skills, language, expertise, or even brand.
Shortcuts: Create templated responses for common requests and deliver swift replies to customers.
Operating Hours: Create a daily or weekly schedule for the chat widget and only appear online during your business hours.
Companies trust our product
Providing always-human conversations, even at scale
“We’re loving chat. More importantly, our customers are loving chat. The response we’re getting has been overwhelmingly positive.”
Automated responses decrease response times and raise satisfaction
“Rather than being just customer number 5, we can actually contact people at Zendesk whenever we have an issue. We’re starting to see the results of cultivating that human aspect.”
Fossil consolidated tools to support 14 brands with Zendesk
“We want to make as many channels available to our customers as possible. Zendesk gives us a system where the customer can engage with us in the way that they want to, and we then have the capability to serve them all the way through.”
