Customer service metrics worth tracking - and why they matter

Fast growing companies with growing customers want to know- what is the best way to track how well we perform in customer service?

All the metrics meant for measuring customer service are valuable, but which ones do we rely on to effectively measure our success and guarantee that we’re making smart business decisions? Which metrics make the difference when it comes to ensuring customer satisfaction?

We’ve created this guide to help your business find those answers.

In this guide you will learn:

Customer relationship metrics that matter
Essential agent and team performance and efficiency metrics
Putting your metrics to work for your business
Ticket backlog and why it’s important
Measuring agent satisfaction and performance
Measuring your self-service channel

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Thank you. Read the Customer Service Metrics That Matter guide here.

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