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Workforce optimisation: The ultimate guide for 2024

Workforce optimisation makes processes more efficient and employees more productive, and gives more flexibility to your bottom line. Learn more about it below.

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CX Trends 2023: Immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

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Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.

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Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…

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Customer service is the support you offer customers throughout a business relationship. Learn why it is important and assess your own customer service aptitude.

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Use artificial intelligence to enhance the customer experience at every stage of the buyer’s journey.

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Use these customer service email templates along with customer support software to speed up your email workflows, save time, and increase efficiency at length.

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Reimagining security and productivity with Zendesk and AWS AppFabric

Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.

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