Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

On-Demand with Evan Aldrich and Ryan Nichols

With the growth of mobile apps and the on-demand economy, consumers now expect to have the ability to text companies for support. In fact, 52% of consumers would prefer to text support instead of their current form of communication.

Favor Delivery provides on-demand delivery services in 20 cities across the US and Canada, where it is the best rated delivery service. And text messaging—a quick, convenient way for their busy mobile customers to get help—is Favor’s most popular support channel.

Join Evan Aldrich, Head of Customer Support at Favor, and Ryan Nichols, General Manager of Zendesk Talk, to learn:

• Why text support is an essential support channel

• How Favor provides text support at scale

• What to expect when your team introduces text support