AI copilot

An AI copilot is an AI-powered assistant that enhances user productivity by automating tasks, offering intelligent suggestions, and providing real-time insights. Copilots work behind the scenes, interacting with agents, while bots are customer-facing and engage directly with end-users. Our agent copilot is a revolutionary agent assist tool that uses AI to help agents deliver faster, more accurate and personalized support, which enhances both efficiency and customer satisfaction.

Don’t mistake AI copilots for the simple paperclip bot that used to check your grammar. These intelligent AI assistants are designed to augment human capabilities by providing real-time insights, guiding agents through interactions, automating tasks, and autonomously resolving issues. But not all copilots are created equal. Keep reading to discover why the Zendesk agent copilot stands out as the ultimate solution for customer service teams.

Purpose-built AI

Zendesk agent copilot is designed to tackle the unique challenges customer service agents face. Unlike tools that disrupt workflows, it seamlessly integrates into their workspace and workflows, streamlining customer interactions and making the experience smoother for both agents and customers.

Proactive and contextually relevant assistance

Our agent copilot predicts customers’ needs. It proactively presents agents with suggested responses and actions based on the customer’s query.

The tool gives suggestions in near real-time that are 100 percent focused on the CX interaction, aiming to help the agent resolve customer problems efficiently. Rather than simply advising, it takes the initiative by updating tickets and drafting initial responses, becoming an indispensable tool for enhancing agent performance and improving customer satisfaction.

Customizable to your business procedures

Copilot seamlessly follows business processes set by your admin and guides agents step-by-step through tasks. By automating responses and actions that would normally require manual effort, it dramatically reduces agent workload and boosts efficiency. Save time, streamline workflows, and empower your agents to focus on what matters most: your customers.

Both assistant and autonomous agent

Continuous learning empowers the copilot to independently handle a growing volume of actions, such as order cancellations or status updates. This frees agents to focus on more complex and meaningful issues since their ticket queues are lower.

Simple to set up for a fast time-to-value

As with all of our tools, agent copilot is designed for simplicity, boosting speed and efficiency without the need for lengthy training. It seamlessly integrates into agent workflows, enhancing productivity rather than disrupting it.

Unlike other AI solutions that demand extensive technical expertise and setup, copilot requires minimal configuration. Businesses simply define their business rules and processes, and the copilot handles the rest.