Hide Ticket Fields

Simply choose which ticket fields to hide from agents

Preview image of app
Preview image of app
Preview image of app

App-oplysninger

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Support
samlede installationer
500+
Forfatter
SweetHawk
Version
3.0
Pris (USD)
Free

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11 anmeldelser
Anonym
5 days ago

I've been using it for years - simple and effective, delivers what it promises.

Melanie Hobman
over 2 years ago

Simple app that does just what we needed, triggers create the data for fields that cannot be changed by agents for reporting purposes.

Anonym
over 3 years ago

The app's proposal is very good, but unfortunately we have cases of instability in which the hide field appears, for both admins and/or agents. We have around 700 agent licenses, and we are hiding only 2 fields. On different occasions, and not for any specific agent or for a specific group, this problem occurs.

Global Dominion Financing Inc.
almost 4 years ago

It was able to do what exactly we needed done - hiding fields which agents do not need to see to declutter the left panel. Amazing!

Anonym
almost 4 years ago

I used it to hide two fields "assignee" and "group", but when I stopped using the app, the two fields did not reappear in manage ticket forms as available and I cannot use those fields to create new ticket forms! Now I am waiting for a solution from Zendesk. Do you know what causes the problem?

Developer Photo
Response from developer
almost 4 years ago

This app is actively supported. Please reach out to support@sweethawk.co for a resolution.

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