Giving thanks for November integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences.

GoDeskless Field Service Management (Support)

GoDeskless Field Service Management provides a single pane of glass inside of Zendesk for managing your entire workforce, from scheduling appointments to tracking assets in the field, to dispatching technicians to tracking time and expenses. It includes a variety of features that help desk less workers stay connected with customers, such as live chat, video calling, and mobile messaging.

Spike (Support)

Spike is an incident response platform that keeps engineering and operations teams on top of critical issues with real-time alerts, on-call scheduling, and status updates. The new Spike for Zendesk app bridges the gap between customer support and incident response, making it easier for support and operations teams to stay aligned, share context, and manage incidents effectively—all from within Zendesk. Trigger new incidents for urgent tickets and alert on-call team members immediately, keeping everyone aligned without switching platforms. Connect existing incidents to Zendesk tickets to ensure visibility and avoid duplicate work. Sync incident status in real-time. When an incident is “Acknowledged” or “Resolved” in Spike, those updates are automatically displayed on the Zendesk ticket.

AuthID (Support)

AuthID’s Proof and Verified solutions can significantly improve security and efficiency in call centers by addressing key authentication challenges in customer service environments. With authID’s biometric and document-based verification, call centers can eliminate reliance on outdated security questions or PINs, which are vulnerable to social engineering and can frustrate customers. During initial account creation, Proof captures and validates a customer’s ID and live facial image, building a biometric ‘root of trust’ that ensures only authorized users can call in for account access. For ongoing identity verification, authID Verified allows callers to authenticate using a live selfie that matches their existing profile, which is processed instantly for liveness and accuracy without storing biometric data.

Employee Service by Adelante (Support)

Employee Service by Adelanted brings you integrations with Deel HRIS, Bamboo HR, or HiBob HRIS. View your Deel, BambooHR, or HiBob employee data right into Zendesk. Now you can view employee details and take actions without ever leaving the Zendesk ticket. Perform actions, such as updating records or adding notes. You can even configure which employee data fields from your HRIS system are displayed in Zendesk.

Additional apps added in November:

PCI PHI Call Redaction Transcription is a sophisticated, AI-assisted voice transcription engine and provides secure automatic redaction of all Payment Card Information and Personal Health Information (upon request) spoken in English from the Zendesk call recording held in a Zendesk Support Ticket. Accurately remove payment card details and reduce liabilities associated with both external and internal threats.

Engagement Platform (Support) offers a comprehensive omnichannel solution with advanced journey capabilities, designed to manage and enhance the customer experience across multiple communication channels. The platform integrates and unifies interactions from email, WhatsApp, SMS, calls, and more, ensuring that agents can handle all conversations from a single platform.

Voys (Support) helps you speak the language of your customers by sending them voice notes directly from Zendesk to their WhatsApp in just one click. Open the app, click on record, and send. It’s that simple. Your customers will receive an audio message on their WhatsApp so they’ll feel like they’re chatting with a real person.

Jochem.ai (Support) is a leading AI-powered assistant dedicated to transforming customer and employee support interactions. With Jochem.ai, your team can leverage a powerful Zendesk plugin that integrates seamlessly into your existing support tools, enabling agents to retrieve responses directly within Zendesk.

Automated Healthcheck (Support) is your automated solution for maintaining a high-performing Zendesk instance. Healthcheck is a comprehensive monitoring solution that continuously analyzes your Zendesk configuration, providing real-time insights and actionable recommendations. It’s like having a Zendesk expert constantly reviewing your instance to ensure optimal performance.

CX Cards for Support and Sell give you real time CX insights directly within your Zendesk Sell/Support sidebar. Seamlessly trigger Email or SMS surveys at key stages of the sales or support cycles, to gather real-time customer insights. These valuable touchpoints help you track customer sentiment, identify sales bottlenecks, and optimize your strategy for better outcomes.

Change Primary Email (Support) detects the email address your customer used and ensures your reply goes back to the right inbox. Your agents won’t need to manually adjust the Zendesk email configuration—Change Primary Email takes care of it, allowing your team to focus on solving customer problems, not managing emails. The app works automatically, updating email addresses without any manual input from your team.

Qatalog (Support) is an advanced AI-powered platform that enables organizations to manage, access, and securely share information across multiple sources within their digital ecosystem. Its primary feature is a unified search interface that allows users to ask questions in natural language, receiving real-time, relevant answers drawn from connected databases, applications, and documents. Qatalog integrates seamlessly with a wide range of tools like Zendesk, Google Drive, Microsoft 365, Confluence, Slack, and many more, enabling it to pull in data from diverse sources.

Moveo AI Virtual Agent (Messaging) is a complete customer experience (CX) platform that brings Generative AI to the Enterprise. Create an AI virtual agent using Moveo AI’s Generative AI technology and proprietary Large Language Models (LLMs) by simply uploading your data e.g. knowledge base, website and documents. Integrate Moveo AI Virtual Agents with Sunshine Conversations/Messaging to automatically create your own AI virtual agent to handle messages in Zendesk.

Campaign Cast (Support) is a powerful tool designed to streamline and automate the process of handling bulk tickets and enhancing customer outreach efforts. This app allows agents to efficiently manage large volumes of tickets by enabling the upload of bulk data in CSV format. With the Campaign Cast app, agents can create CSV files containing crucial client information such as names, emails, and custom details. Upon upload, this data is automatically integrated and saved within the respective tickets, ensuring seamless data management.

My AskAI for Support (Support) is the easy-to-setup and affordable AI customer support agent for Zendesk. Available 24/7 to answer your customers’ questions, trained exclusively on all your Help Docs, it knows everything about your business. Save your company time and money, and allow your CS team to then spend more time on Customer Success, complex queries and higher-value customers.

Advanced Media Player (Support) is an app for Zendesk Support that allows your agents to listen audio attachments or view video attachments without having to download them. The app is also compatible with Whatsapp audio and video formats (.ogg and .3gpp).

SEIF Self Service Portal (Support) allows SEIF customers to easily view all of their Zendesk billing information, request user additions, account upgrades, or downgrades, all via a self-service interface in the form of an app. You can even reach out to SEIF support team via chat for faster response times.

NoteFlow (Support) is a powerful tool that enhances Zendesk’s internal note feature with additional, helpful capabilities. With NoteFlow, you get features like the ability to work on public replies and internal notes simultaneously, tag a follower (add a collaborator), add attachments to your private notes, and more. Maximize your Zendesk experience by giving your agents the tools they need to better organize, collaborate, and manage internal notes with ease.

SmartConnect Cisco Contact Centre (Support) seamlessly integrates Cisco Contact Center with Zendesk’s customer service platform, offering a unified experience for agents and customers alike. With this integration, agents can manage inbound and outbound calls directly within Zendesk, access customer information in real-time, and streamline workflows. This results in reduced handling time, improved customer satisfaction, and higher productivity.

Native PDF Viewer & Extractor (Support) allows support agents to view PDF attachments directly within tickets, eliminating the need to download files before opening. If the PDF contains extractable text, agents can easily add this text to an internal note, streamlining their workflow and enhancing efficiency.

Workday HRIS Integration by Adelante (Support) brings your Workday employee data right into Zendesk. Now you can view employee details and take actions in Workday without ever leaving the Zendesk ticket. Perform actions in Workday, such as updating records or adding notes, without leaving Zendesk. You can even configure which employee data fields from Workday are displayed in Zendesk.

SmartConnect Webext Contact Centre (Support) seamlessly integrates Webex Contact Center with Zendesk’s customer service platform, offering a unified experience for agents and customers alike. With this integration, agents can manage inbound and outbound calls directly within Zendesk, access customer information in real-time, and streamline workflows. This results in reduced handling time, improved customer satisfaction, and higher productivity.

New themes added in November:

Mattox is a custom Zendesk theme that includes additional features like side navigation, prev/next buttons, and categories with icons on the homepage.

Zazen 128 ensures that your customers can find the help they need quickly and easily. The theme is ideal for showcasing articles, documentations, tutorials, FAQ and updates while seamlessly integrating standard Zendesk features like ticket forms, user profiles, and knowledge base articles.

Fixo 128 is a professional and versatile Zendesk theme built for effortless customization and branding. With an extensive array of built-in settings, customizable blocks, and call-to-action elements, it adapts to your needs without requiring any coding. Its flexible homepage lets you toggle sections on or off, enabling you to create a visually stunning and customer-friendly help center with ease.