Evaluating a new customer support tool can be a daunting task, and finding the right customer service tool for your organization means finding one that fits the needs of your team and your customers. We’ve created a handy scorecard that outlines some of the must-haves your customer support tool should provide, including:
Great customer experience
Easy-to-use agent interface
Useful support features built-in
Ability to seamlessly collaborate
Flexibility in admin customizations and management
Robust reporting and analytics
Integrations with your existing business apps
Stellar product performance
Strategic partnership and support