Team efficiency
Latest stories
Article
15 min read
Building and managing a virtual support team
Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…
White Paper
1 min read
Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
Article
4 min read
Here's what it takes to be a great customer service leader
Good customer service is quickly becoming a core value to companies and has never been more…
Article
4 min read
11 tips to improve agent productivity and efficiency
Are you ready to take your customer support team to the next level? Follow these tips to boost agent productivity and efficiency.
4 min read
Customer service structure: How to build an effective support team
Structuring your customer service organization requires rethinking how to best provide support, what people and skills you need, and how you will organize it.
White Paper
5 min read
Rethinking customer service skills for the new era of retail
Customer experience is a front-and-center variable in the retail industry’s ongoing evolution. While experience-focused leadership positions…
Article
23 min read
How Slack changed the way we work by putting the customer experience first
Slack has changed the way teams and whole companies work
1 min read
Agent Experience Guide
Customer support agents have a tough job. They need to make sure customers are getting what…
Agent Life Cycle Guide
Your support agents interact with customers more than just about anyone else in your company. They…
Infographic
Top customer experience with agile customer care
Customers have more options than ever before. So any company looking to build long-term relationships, and…
Article
12 min read
How to Provide Global Support
When it comes to the management of customer support, organizations should be prepared to meet customers…
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