AI and automation
From bots to intelligent workflows, see how AI is transforming business.
Article
Beyond Predictive Analytics: Why the future of AI in sales is prescriptive
Held back by an archaic yet steadfast belief in the “art of sales,” the sales industry…
Article
1 min read
How Businesses use Machine Learning for Customer Experience
Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…
Article
1 min read
Predicting customer satisfaction helps prioritize interactions and prevent churn
This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…
Article
4 min read
5 times virtual digital assistants should take the lead with customers
Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them…
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