Zendesk for Start-ups Program | Zendesk Australia

Customer support software that’s scalable and easy to use

Reach your full potential

Manage customer interactions in one place

Arm your team with software designed to resolve customer inquiries and issues quickly via messaging, live chat, social, email and phone.

Unlimited access
to our community

Engage with our community of founders and customer experience leaders. Learn best practice, grow your network, and strengthen your business strategy with expert guidance.

Your cost?
Nothing

We know that the price matters, so the first six months are on us. During the program, you have unlimited access to Zendesk products and training.

Powerful capabilities

Build a service solution
that works for you

Bring on the AI chatbots

Do more without increasing headcount. With our AI powered capabilities, you can set up chatbots to provide support even when you're logged off. Use AI to suggest help centre articles and respond to FAQs.

Automate and flow

Integrate the apps you use

Collect real-time analytics

Program details

Everything you should know

Before you apply, there are three prerequisites to ensure you qualify:

New Zendesk customer
Previous or active paid customers do not qualify for the Zendesk credit offer, but you can still access our community, events and training
Fewer than 50 employees
Raised outside funding (Angel, Pre-seed, Seed, Series A and Series B rounds are welcomed)

The Start-ups Program

Get unlimited access to all Zendesk products, build connections in our community and learn best practice from our very own experts.

Free for six months

Need more information? Check out our FAQs

After the program, you can pick from pricing plans starting out at USD US$ 55/monthly

Suite Team

Get the fundamentals right. Deliver support across any channel, all from one place.

Suite Growth

Go further with a little extra help. Tap into self-service and automations.

Suite Professional

Work even better together. Get deeper collaboration, routing and analytics.

Program Alumni

Brands who trusted Zendesk from the start

“CX has been a top priority for Freshly from day one. As soon as we shipped our first meal, we knew the questions, comments and concerns from our customers would immediately follow. How we dealt with those touchpoints would define our reputation as a customer-first brand.”

Michael Wystrach

CEO & Co-Founder, Freshly

96%

Customer satisfaction rating (CSAT)

USD $1.5B

Acquired by Nestle

“Impossible Foods is full of people who came from tech, and when they arrived, [they] were asking, 'Where is the data?' So Zendesk became such a treasure. We collect tens of thousands of pieces of feedback every year for our product team, which is massively helpful to them and also gives our consumers a voice at the table.”

Gabrielle McCobin

Sr. Manager of Customer Advocacy, Impossible Foods

50%

Tickets deflected

USD $1.4B

Total funds raised

Learn from the experts

Startup Slack Community

Community

Join now

Sit Down Startup

Podcast

Listen in

Expert Help

Office hours

Sign up

Startup partnerships

It takes a village

We work with world-class investors, accelerators and technology partners to set their startups up for success. Start-ups which sign up through our partners unlock exclusive Zendesk benefits.

Partner with us

Zendesk Ventures

Calling all CX, EX and Generative AI disruptors

Zendesk Ventures provides capital and expertise for your company. If you're advancing the customer and employee experience and innovating with Generative AI, we want to hear from you.

Learn more

Frequently asked questions, answered

Qualifications and approval process

What do the "Zendesk for Startups" program credits cover?

Zendesk for Start-ups provides a monthly credit for six (6) months of up to fifty (50) agents, redeemable for any combination of Zendesk Support, Sell, Talk, Chat, Guide and Explore products, for free. Consulting Services, add-ons, integrations and Zendesk Talk minutes are not included. Use and access to Zendesk Services under this program shall be governed by Zendesk's Master Subscription Agreement and other applicable policies located on our website.