AI-powered bots
Automate +80% of your customer interactions
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalised support and make customers happier while reducing costs.
Benefits
Make customer service your competitive edge
Offer nonstop service
Rest easy knowing AI agents provide instant support to your customers anytime, anywhere — shrinking ticket queues.
Quick time to value
AI agents are flexible and work in any customer situation. They’re easy to set up and don’t require a babysitter.
Delight customers
Boost CSAT with personalisation. AI agents are intuitive and deepen their understanding to make every interaction better.
Act on real insights
Know how to get the best out of every AI agent. Closely monitor how your agents are performing with our robust analytics suite.
Features
Scale on the road to +80% automation
Connect your AI agent to your knowledge base and use Generative AI to answer FAQs. Increase first contact resolution and achieve 10% automation.
Testimonials
66%
Automation rate
US$14K
Monthly savings
“We currently have 81 salons and are going to grow to 160 this year — without growing our reception staff. And with automation, we’re able to do that while offering way better CX and getting higher reviews.”
Austin Towns
Chief Technology Officer
Frequently asked questions
Zendesk AI agents are available to all Zendesk customers on Support and Suite plans.
