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Zendesk Suite

Customer service just got easier

The Zendesk Suite is the complete service solution that combines all our products and add-ons into one powerful package.

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THE ALL-IN-ONE SOLUTION FOR YOUR SERVICE NEEDS

A good kind of change

People are happy when things are simple, so we created the Zendesk Suite to simplify things for your customers, teams and business. Because the best customer experiences happen when you equally support all three areas. The Suite is available in four packaging plans that support every budget and stage of growth because your success is our top priority.

Suite Team

Get the fundamentals right and provide support across any channel all from one place, best suited for teams getting started in CX.

Suite Growth

Do more in a cost-effective way with robust self-service and automation, best suited for teams experiencing rapid growth.

Suite Professional

Work even better together with deeper collaboration, routing and analytics, best suited for teams looking to streamline operations.

Suite Enterprise

Enterprise-level features that help teams with very high service volumes deliver personalised experiences at scale.

FOR SUPPORT-ONLY CUSTOMERS

Expand your support channels

Go beyond email and offer a hassle-free omnichannel experience. With the Suite, you can easily manage and switch between email, live chat, messaging, social or voice without disruption. The best part is that the channels are unified in one place via the Agent Workspace⁠⁠—adding that extra layer of convenience for you and your customers.

*All plans come with the industry-leading ticketing system, messaging across web, mobile and social, email, voice, text message, live chat support, help centre and a unified agent workspace.

Product screen: Expand support channels in Agent Workspace
Suite
Team
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Suite
Growth
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Suite
Professional
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Suite
Enterprise
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Help centres

1

Up to 5

Up to 5

Up to 300

AI-powered automated answers

50

100

500

1000

AI-powered knowledge management

Self-service customer portal

1000

Conversation routing based on agent skill

Integrated community forums

Customisable and shareable analytics dashboards

Real-time analytics

HIPAA compliance

DRUM ROLL, PLEASE

Proof that the Suite works

“The omnichannel solution allowed my team the flexibility to drive our service vision of providing exceptional customer service to our members anywhere, anytime and on the channel they prefer.”

Michael Dang, Head of Customer Experience, Nomnomnow Inc.

86%

of customers recommend the Suite

61%

of customers upgraded to offer a better omnichannel experience

52%

of customers agree that the Suite makes it easier to do business with Zendesk

51%

of customers have seen improved visibility into data across multiple channels with Agent Workspace

Resources to make the right choice

The choice is yours

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