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ZENDESK FOR ENTERPRISE

Transform your relationships with customers

Zendesk empowers you to adapt to changing customer expectations. Align your teams and technology around what matters most — the customer.

Logo: LatitudeLogo: Fairfax MediaLogo: VodafoneLogo: REA GroupLogo: OricaLogo: Stanley Black & Decker

BUILT FOR THE ENTERPRISE

The future of customer experience

Drive better conversations

Offer rich, personalised conversations on the channels customers choose. They’ll feel like more than a transaction; you’ll encourage long-term loyalty.

Conversational features

Maximise agent efficiency

Transform agents from problem solvers to revenue drivers. With our all-in-one workspace, they’ll focus less on repetitive tasks and more on relationship building.

Productivity features

Adapt faster to change

Keep up with changing customer demands. Enter new markets and scale even faster with the open, flexible solutions on our complete Sunshine platform.

Zendesk platform

ZENDESK SUNSHINE PLATFORM

Open, flexible architecture

Our library of 1,200+ apps and integrations lets you add your everyday systems with a click, and our comprehensive set of APIs allows you to extend and customise solutions. When you connect your tech stack to Zendesk, data is useful and usable.

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SECURITY AND COMPLIANCE

You’re safe with us

Trusted by Fortune 100 companies, our privacy and data protection program includes a team dedicated to global compliance. We operate within all regulatory and industry frameworks — because software is only as good as its security. For higher security needs, we offer Advanced Data Privacy and Protection.

Full compliance details

ZENDESK WORKS FOR YOU

Tailored to your needs

Bring your vision to life

Partner with our world-class experts to design and implement Zendesk. Our Professional Services team will give you the personalised service you need to reduce time-to-value and transform your service offerings.

Start the partnership

Find your industry

We know every industry works a little differently. Whether you work in retail, manufacturing, financial services or any other sector, our expertise will help you make the most of Zendesk.

View Zendesk industries

CUSTOMER STORIES

How businesses use Zendesk

Logo: Latitude
Logo: Fairfax Media
Logo: Vodafone
Logo: REA Group
Logo: Orica
Logo: Stanley Black & Decker
Logo: Latitude
Logo: Fairfax Media
Logo: Vodafone
Logo: REA Group
Logo: Orica
Logo: Stanley Black & Decker
Logo: Latitude
Logo: Fairfax Media
Logo: Vodafone
Logo: REA Group
Logo: Orica
Logo: Stanley Black & Decker
"We were looking for an omnichannel experience, we were looking for AI and we were looking for self-service to aid cost reduction, but we also wanted to uplift the customer experience."

Adam Howell

Customer Operations Manager at Latitude Financial

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3.5

days to implement

20%

call deflection with webforms

-90%

less time for Help Center revisions

1,900

merchant partners

"As a growing digital subscription company, we need to be agile,” Porter explained. “Zendesk has helped us do just that. We can add a feature or implement a survey in a matter of one week—something that used to take months."

Andrew Porter

Director of Customer & Subscriptions at Fairfax Media

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200k+

subscribers supported

25%

reduced costs

15

NPS points increase

"I can't recommend Zendesk Support enough—I'm a huge advocate. I think it's the best piece of software we've ever used."

David Bedelis

Learning Technologies Specialist at Vodafone

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15,000

supported employees

>70%

reduction in tickets

“Zendesk enables us to bring all the people involved in providing services to customers in any way, shape, or form onto one platform. It gives us that one comprehensive source of data and enables us to see what's going on with our customers and the work we're doing holistically.”

Tim Sulzberger

Service Design and Innovation Manager at REA Group

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89

CSAT

>90%

reduction in avg. ticket resolution time

11/1

ratio of self-service vs agent resolutions

91%

staff engagement

“Zendesk offers great customization and very intuitive user management. We could customize the look and feel of our public-facing help center, as well as incorporating and manipulating the workflows to suit our needs.”

Muhammad Zubair Saeed

Global Support Lead at Orica

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+230%

monthly increase in help desk views

25:1

self-service ratio

“Within three weeks of signing off on a suite of Zendesk products ... Stanley Black & Decker global support teams were up and running on all channels with only one day of training.”

Orlando Gadeo Ros

Global VP, Customer Experience Transformation

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3

first call resolution

+300%

Increase in agent efficiency

1,000+

growth in customer interactions

100%

Adherence to one-hour FRT SLA

Zendesk in action

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Number of employees

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