CX Trends 2021:
Retail Industry Insights
CX Trends 2021:
Retail Industry Insights
Retailers experienced extreme volatility this year, evidenced in the lightning-fast changes in how customers shopped, how employees worked, and, ultimately, how companies did business. Meeting customer expectations is hard right now. Download this year’s report to see the top five trends that are helping customer experience (CX) leaders set a high bar.
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