The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organisations improve their service operations in our latest report, conducted by Nucleus Research.
By Cameron Marsh, Analyst at Nucleus Research
Last updated July 12, 2024
In the rapidly evolving landscape of customer service, leveraging AI can significantly enhance operational efficiency and customer satisfaction. In this report, "The Quantifiable Impact of Zendesk AI" conducted by Nucleus Research, you will find how Zendesk AI:
Supports service teams through robust self-service tools that are designed to resolve issues without the need for direct human interaction.
Increases efficiency across customer support teams by helping optimise their resource allocation and minimise the time spent on each enquiry
Significantly enhances operational workflows by automating routine and repetitive tasks like manual triaging, routing and escalations.
- Enhances service teams' efficiency by automating responses and managing routine enquiries.
Download the full report to unlock the potential of AI-driven customer service for your organisation.