Article
14 min read

What is customer service?

Customer service is the support you offer customers throughout a business relationship. Learn why it's important and assess your own customer service aptitude.

The humanising power of AI in CX

When implemented correctly, AI can help businesses create more personal and authentic connections with customers.

Article
2 min read

Top 5 reasons to attend Zendesk Showcase 2024 in Sydney

The future of CX is here, and this is your invitation to think bigger. Here are the top five reasons Zendesk Showcase—coming to Sydney June 18th—is the must-attend CX event in Australia this year.

Human customer service: How to leverage AI to enhance customer relationships

Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.

Report Unlocking the future of intelligent employee experience

The 2024 Employee Experience Trends report is here

AI is transforming the role of CX agents—see what they expect and when

Learn what 600 CX leaders and agents reckon the future of their industry will look like leaning into AI over the next few years.

Reimagining security and productivity with Zendesk and AWS AppFabric

Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.

CX best practices: How APAC brands drive service excellence and efficiency

In the changing landscape of business, where technology and automation promises efficiency, it’s easy to lose…

Article
3 min read

The AI-powered future of CX and EX is here — let us be your guide

The Zendesk Relate event is coming to Las Vegas April 16 to 18 — you'll see inspiring speakers, gain learnings to bring home and get best practices you can implement.

CX Trends 2024 Unlock the power of intelligent CX

Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation, and data analytics.

Transform your CX and overcome economic downturn with AI

A guide for CX leaders to successfully adapt AI to their customer service when facing uncertainty.

Guides and ebooks
1 min read

The playbook for controlling costs with AI

Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.

Guides and ebooks

Consumers expect AI to radically transform service

In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.

3 min read

CX Trends 2023: Immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

What every SMB retailer should put on their wish list

In the small-business retail ecosystem, a great customer experience is the gift that keeps on giving.

Good-enough service isn’t good enough: Three strategies to remain competitive

The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.

4 min read

Why CX Champions must continue raising the bar on excellent customer service

You’ve built a powerful support organisation, a feat worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.

4 min read

Rising to the top — these CX leaders are up for solving complex service challenges

Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.

Early on the path to CX success? Here’s why the up-front investment is worth it

Customer service agents overwhelmed? No visibility into real-time data? Weak personalised service? You may be a CX Starter.

Emerging into CX leadership — steps to take now to avoid costly fixes down the road

Still figuring out how and where to use AI in Support? Struggling to turn customer data into meaningful change? Are agent training programs less than ideal? You may be a CX Emerger.