Whether your support team is just ramping up or scaling operations globally, adopting an omnichannel strategy is a proven way to boost both the agent experience and the customer experience. Don’t believe us? Take it straight from Zendesk customers who’ve reaped and reported these benefits.
Related stories
Article
2 min read
Capgemini and Zendesk: Making personalised customer experience a reality
(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk…
Article
Customer service audit checklist for better CX
A customer service audit is one of the best tools in your toolbox to ensure you offer high-quality support.
Article
1 min read
Customer success playbook: A comprehensive guide
Customer success playbooks help align your team goals with your customers’ to drive better results and retention. Enhance your customer experience with our free success playbook templates.
Article
3 min read
Voice support is as popular as ever. Here’s the newest way to manage customer service calls
Introducing the Zendesk Voice API for seamless customer support.