The Zendesk Customer Service Benchmark
Stand out from the crowd
Great customer service creates happy customers, and happy customers keep business booming. One of the ways to keep them happy is getting ahead of their expectations. Luckily for you, we have an entire Data Science team dedicated to helping Zendesk customers unlock the patterns and insights to make it happen.
Get the research
Get ahead of the curve
The Zendesk Benchmark allows organisations to measure their customer support performance against their peers. Think of it as a friendly competition. It isn’t a survey or an expert opinion — it’s the single best data index based on actual customer support interactions from 99,000 companies using Zendesk.
Based on data from:
6.2B
Tickets
2.1B
Customers
1.6M
Agents
159
Countries
See where you stand
It’s simple — select your industry and see how you’re performing against your peers.
CX Trendsetters surge ahead of peers with human-centric AI as their advantage
We surveyed more than 10,000 CX leaders across 22 countries to understand what’s top of mind and keeping them up at night — and how we can help.
We’ve gathered these insights into our 7th annual Zendesk CX Trends report, identifying five emerging trends that map out a clear path for CX leaders and organisations to harness the full potential of AI to transform their customer experience and drive impactful results — in 2025 and beyond.
Get the report
Learn from our research
Data doesn’t matter if you don’t know what to look for. With our library of customer experience resources, you can research what matters to you and learn best practices from 99,000 organisations.
The door is open
Be a part of our data community so you can start providing a better customer experience.
