The Survey app is built specifically and exclusively for Zendesk and designed to be as flexible and powerful as possible. Surveys can be fully automated and can take care of anything from pre-triage to customer satisfaction.
SweetHawk has been building apps for Zendesk since 2015. Their first app, Calendar, was installed by dozens of businesses within weeks of release which inspired them to create more apps like Tasks, Approve, Reminders and Notify, creating a Super Suite of apps all complimenting each other to address larger use cases such as ITSM change management, project management and HR process automation. Today, well over 100,000 agents use SweetHawk apps for Zendesk every day.
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Great Application and great support from the SweetHawk team, thank you!
This is great app, providing the best insight about the customer satisfaction, as it gives the granularity that is not available in zendesk built-in surveying.
This app is absolutely amazing. It is heads and shoulders better than the standard Zendesk satisfaction rating.
The app is great! It's very intuitive and has everything we need from a satisfaction app. The customer service is also great! They were very friendly and even got on a video call with us to answer any questions or concerns we had. Would definitely recommend!
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