Survey

Custom survey forms that seamlessly integrate with tickets

Preview image of app
Preview image of app
Preview image of app

SweetHawk

Custom survey forms that seamlessly integrate into tickets

Play Survey video

The Survey app is built specifically and exclusively for Zendesk and designed to be as flexible and powerful as possible. Surveys can be fully automated and can take care of anything from pre-triage to customer satisfaction.

Unlimited surveys

  • Create as many surveys as you need.

Unlimited questions

  • Ask any number of questions per survey.

Seamless integration

  • Include surveys in customer emails going out from Zendesk.
  • Send surveys in Sunshine Conversations.
  • Store responses directly in ticket fields for easy reporting.
  • Trigger workflows, actions or other surveys based on survey responses.
  • Synchronize with Zendesk's built-in satisfaction rating.

Multi-brand

  • Support for branded survey pages, based on the ticket brand.

Multilingual

  • Reach a global audience with surveys in any of your customer's languages.

Many question types

  • Good/Bad
  • Happy/Indifferent/Sad
  • 1-5 star rating
  • 0-10 NPS style rating
  • Single select
  • Multiple choice
  • Free text

Question conditions

  • Only show questions based on whether satisfaction is good or bad.
  • Do not repeat questions to same customer if already asked within the last X days.

Reporting

  • Powerful built-in reporting.
  • Ease of integration with Zendesk explore by syncing survey answers into custom ticket fields.

SweetHawk customer promises

About SweetHawk

SweetHawk has been building apps for Zendesk since 2015. Their first app, Calendar, was installed by dozens of businesses within weeks of release which inspired them to create more apps like Tasks, Approve, Reminders and Notify, creating a Super Suite of apps all complimenting each other to address larger use cases such as ITSM change management, project management and HR process automation. Today, well over 100,000 agents use SweetHawk apps for Zendesk every day.

SweetHawk's Zendesk apps

SweetHawk customers

SweetHawk

App details

Works with
Support
Installs
25+
Author
SweetHawk
Version
2.1
Price (USD)
Free 14-day trial, then $180.00 per month

Apps install directly into your account

What people are saying

5.0

(49)
4 reviews
Zhanna
7 months ago

Great Application and great support from the SweetHawk team, thank you!

Anonymous
over 4 years ago

This is great app, providing the best insight about the customer satisfaction, as it gives the granularity that is not available in zendesk built-in surveying.

Chris Bardos
almost 6 years ago

This app is absolutely amazing. It is heads and shoulders better than the standard Zendesk satisfaction rating.

Anonymous
over 6 years ago

The app is great! It's very intuitive and has everything we need from a satisfaction app. The customer service is also great! They were very friendly and even got on a video call with us to answer any questions or concerns we had. Would definitely recommend!

Displaying 4 of 4 ratings

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves