Proactive Campaigns

Email campaigns to reach your customer list and follow up on mail performance.

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Simplify bulk email marketing in your Zendesk Support!

Send email campaigns straight to your mailing list and easily track mass email engagement. Build targeted lists by uploading a CSV file or creating one in the app. Customize your outreach with unique Zendesk email templates. Plus, schedule your mail campaign or SMS campaign for the perfect time to maximize impact.

Email Campaign with Proactive Campaigns

Boost your Zendesk email marketing efforts with us, and start sending email newsletters today!

💡 Try it free for 7 days! Simply install a plugin to your Zendesk. If you want to see it in action, book a demo. It will take only 15 minutes to see how the add-on works.

Key Features:

  • Send bulk emails and SMS campaigns.
  • Import your own email list with a CSV file.
  • Filter and create lists of customers, tickets, or organizations.
  • Design custom HTML email templates, save & reuse.
  • Create email automations with scheduled timing.
  • Track email opens and link clicks (Email Tracking integration).
  • Use CSAT surveys in email campaigns.
  • Precheck campaigns to avoid spam filters.
  • Create follow-ups based on customer behavior.

What Can You Do with Proactive Campaigns?

📩 Import Contacts via CSV: Easily upload your customer list and map data to Zendesk fields in just a few clicks. Bring your audience from any platform into one place!

Create or import Zendesk customer list

🎯 Segment Customers: Group your contacts into targeted lists of users, tickets, and organizations using various conditions, such as tags, dates, or custom and standard fields.

📊 Track Campaign Performance: Monitor email engagement with detailed stats for each campaign to find out what strategy works best for your audience and refine your outreach for better results.

Email Campaign Statistics

📲 Send SMS Campaigns: Instantly connect with customers via SMS and track responses—all within Zendesk!

Send SMS campaign

🎨 Create Stunning Newsletters: Design engaging email campaigns with a rich-text editor or HTML templates, and personalize your messages using macros and placeholders. Coming soon: a drag-and-drop builder for effortless email creation!🚀

Custom Email Templates

📢 Set Up Email Automations: Need to onboard new users, re-engage inactive customers, send targeted offers, or collect feedback? Do it all with automated email sequences that save time and boost engagement.

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🛠 Streamline Support with Bulk Ticket Updates: Manage multiple tickets at once with bulk status updates, priority changes, and private comments to keep your team informed.

Pay only for agents who have access to the app

You're only charged for the agents who really use the app—no overpaying! Check out pricing and start your free trial right now. P.S. The plugin is completely free for Sandbox accounts!

If you still have questions about the app, ask us at contact@growthdot.com.

App details

Works with
Support
Installs
750+
Author
Growthdot
Version
2.1
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

Apps install directly into your account

What people are saying

5.0

(98)
97 reviews
Jahn
3 months ago

We've been using this application for quite sometime now it has been nothing but wonderful application in terms of functionalities and of course the support from the team. For a very affordable price you will be able to create mass emails to the customers and send it very easily. Big shoutout as well to Andrew Kolisnyk for his wonderful support as always!

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Response from developer
3 months ago

Happy to hear that, Jahn. Thank you for choosing us!

Fabien Levine
3 months ago

We've been using proactive campaign for over a year and our customer care teams are very satisfied. It's intuitive, integrates well and allows us to send email notifications quickly when we want to get in touch with the customer proactively. The Growthdot team is also responsive, which is a plus when using an application from the marketplace.

Developer Photo
Response from developer
3 months ago

Thanks for your feedback, trust, and support, Fabien!

Emily Van Meter
3 months ago

The Proactive Campaigns app has been a game-changer for managing customer notifications in Zendesk. It’s intuitive, integrates well, and allows us to send timely updates for things like delivery delay SMS. The best part is their support team—they’re incredibly responsive and always quick to help us get the most out of the app. Highly recommend it for any team looking to streamline customer communication!

Developer Photo
Response from developer
3 months ago

Thank you for this fantastic review, Emily! Your words are our motivation to keep delivering top-notch solutions and support.

Jonathan Escobar
4 months ago

So far we have found it excellent, it is a tool that allows us to offer our clients the possibility of automatizing the sending of their e-mails in a simple and fast way.

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Response from developer
4 months ago

Glad to hear it. Thanks a lot!!!

Sheglam 邵然 Thea
4 months ago

Honestly, this is the most powerful and supportive app I've ever encountered, providing intelligent and proactive batch mailing along with 24-hour stand-by customer service.

Developer Photo
Response from developer
4 months ago

Your words are truly appreciated! We're glad the app and our support are making a difference for you.

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