Nicereply

CSAT, NPS and Customer Effort Score surveys for Zendesk

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Satisfied customers are worth 46% more.

Track the quality of your customer experience with Nicereply – the highest-rated customer satisfaction survey app at Zendesk Marketplace. Survey your customers straight from Zendesk. See customer feedback data pushed to Zendesk tickets without ever having to leave the app.

Try it for free for 14 days.

If you have any questions about Nicereply for Zendesk for Zendesk ask us at contact@nicereply.com

Integration overview video

How does it work?

Measure customer satisfaction, effort or loyalty via a survey at the bottom of every email, in your macros, or trigger it after resolving a ticket or a chat. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back into Zendesk as comments and custom field values. You can also see your data in a handy sidebar widget. Nicereply works with both Zendesk Support and Zendesk Chat.

Key features

App details

Works with
Support
Installs
200+
Author
Nicereply
Version
1.1
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

Apps install directly into your account

What people are saying

5.0

(110)
109 reviews
Anonymous
9 months ago

NiceReply makes it easy to keep our eye on the pulse of customer service. It also made it easy to track metrics and grab data to present internally about how our team is performing in this area and where we can improve. Thank you, NiceReply!

Anonymous
almost 2 years ago

Nicereply is a great platform where I can see all the information that I need. Also it is super easy to browse and see specific information in order to take action to improve things in our organization and agents to give to our customer what they look for.

Anonymous
almost 2 years ago

Great app, great support, fast customer service :)

Anonymous
almost 2 years ago

Nicereply is a great platform for customers and agents to see how their progress is doing by handling different types of situations. It's also a great overview for management to keep tabs on their team members.

Anonymous
almost 2 years ago

NiceReply has been so convenient to keep tabs on my work, it's an easy site to log into and the site itself is easy to navigate!!

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