Enhance your Zendesk experience with our email tracking feature. Know instantly when emails are opened and which comments are engaged with, streamlining communication and improving response times.
+Boost Sales and NPS Scores: Leverage email tracking to enhance sales performance and customer satisfaction, while also reducing ticket resolution times.
+Custom Views and Automations: Set up tailored views and automations for unread tickets to maximize agent productivity and drive sales.
+Precise Email Insights: Identify exactly which comment was read with details provided by the Sending Agent and Comment Read features.
+Automated Follow-Ups: Set up automatic follow-ups or notifications for unread tickets to improve resolution efficiency and boost sales.
Monitor the performance of the links sent in your emails. Receive detailed insights on whether they were opened and when, helping you refine your communication strategies.
Enhance operational efficiency by tagging and managing unread tickets. Automate reminders or follow-up emails to reduce ticket resolution times significantly.
Personalize your read receipts with a custom author, such as readreceipt@yourcompany.com
, to maintain brand consistency across communications.
Each read receipt clearly identifies the sending agent and the specific comment made, simplifying follow-ups and accountability.
Receive read receipts that include the first line of the comment engaged with, enabling agents to quickly identify relevant communications.
Troubleshoot issues more efficiently with access to metadata like the browser type and operating system used by the recipient.
Avoid internal errors with seamless blacklisting options, or whitelist IP addresses to securely collaborate with external agents at client sites.
Our tools are designed to support your GDPR compliance efforts without storing any end-user customer data.
Our Public Ticket Portal allows customers to view, resolve, and update tickets effortlessly—no login required and secured for peace of mind.
Tailor email headers to align with your company’s branding for a more professional look in your communications.
Increase customer satisfaction survey responses with our one-click CSAT solution, integrated directly into your Zendesk instance.
Read Receipts & Email Tracking was crafted to extend Zendesk’s capabilities, trusted daily by over 1,000 companies and 100,000+ agents worldwide.
Ready to revolutionize your customer support? Install now and elevate your Zendesk with Read Receipts.
Apps install directly into your account
This app is a huge help for support agents who want to know if they are really shouting into a void or if someone is reading their emails. We ran into a problem with the app causing a random broken image link in our proactive SMS sent from Zendesk. I contacted the app developers at night, before leaving work, and I had a solution when I logged in in the morning! Fantastic service!
Great app, our Cx agents rely on it constantly. The support from David is awesome - quick resolution of requests. An excellent adjunct to Zendesk Support.
Great app, really useful and easy to install and use. The support from David is also perfect: fast & reliable!
Fantastic app and legendary customer service! David replied to my requests with instant, super professional, thorough information. This is an easy win for anyone using Zendesk.
What a support from David! He is professional and super helpful.
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