Enhance your team's quality and efficiency with our advanced ticket analysis solution for Zendesk Support. Ticket Quality provides detailed insights into ticket handling, SLA compliance, and team performance metrics.
Key features:
Analysis of key SLA metrics: first response and full resolution
Detailed group transfer history with working time for each group
Business hours analysis
Analysis of ticket assignment and offering to different agents
Perfect for your team of Administrators, Supervisors, or QA staff.
Ticket Quality seamlessly integrates with your Zendesk workflow, as it can audit any ticket, whether it's messaging (WhatsApp, Chat Widget, Facebook DM, Instagram DM, XCorp DM, Telegram) or Asynchronous (Email, Web Form, Api, Facebook POST, Instagram POST, XCorp POST) providing immediate information or upon ticket resolution without any additional configuration.
For support or inquiries, send us an email at contacto@easyappforz.com
Apps install directly into your account
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