Your Angle on Tickets

Ticket views are like smart folders or inbox filters for your ticket queue. They're easy to configure and can act on any ticket parameter.

• Switch your ticket view to a table format, a tag cloud, an RSS feed or CSV export with one click. Table views are fully customizable - pick ticket columns, order and grouping that suits your needs.
• Tickets are ranked by score and color-coded accordingly - helps you prioritize which tickets to address first.
• The initial ticket description and ticket properties are available at a glance.
• Same goes for the latest action and comment to the ticket.

Views can be publicly available, personal or auto-generated by a SLA service target.