Publish or Perish

Zendesk makes it easy to publish solutions, guides and tips & tricks from the context of a ticket and share it with the end-user community. Minimizing the distance from thought to action.

• Whenever you work on a ticket and discover that it might be relevant for the rest of the community, you can go ahead and publish.
• You choose to do so when submitting an update to the ticket. The entire ticket conversation and tags will then be gathered in a new topic form, ready to be published in the community forums. This makes knowledge production as easy as possible.
• Your knowledge then appears in the relevant forum, ready for your end-users and colleagues to engage in.

All forum topics are tagged and will be suggested for tickets with matching tags. Topics can carry attachments and be rich text formatted.