Customer Organizations

When providing b2b support or support for different internal departments, you can group your end-users into customer organizations.

• An organization consists of a name, a description and notes that agents can jot down on the fly.
• You can map an email domain to an organization, so that all users with an email address from a certain domain are associated with a certain organization.
• You can set up a group mapping, so that tickets from a certain organization always are assigned to a specific group.
• Organizations can be shared, meaning that all organization members can view each others' tickets.