Extend and Hook Into

The Zendesk APIs allow developers to hook into Zendesk and connect it to third-party applications. Whether you're writing a plug-in for an application or planning on hooking some internal application into Zendesk, the API can do it for you.

• Both the help desk home page and the ticket page can be extended with the Javascript API (Widgets), html fragments that can be embedded to integrate external data in the interface.
• The Harvest time tracking integration, has been designed bottom-up as a widget to be placed on the ticket page.
• Any entity, from ticket views to users, are RSS enabled. A ticket in your RSS reader has the entire ticket history including comments and events.
• Likewise are all entities REST enabled, providing you with an easy xml interface for getting data both in and out.

Zendesk also provides an extensive Mail API allowing you to automate most ticket processing using a simple mail subject syntax.