REST API: Search

Your help desk contains a unified search interface for tickets, notices and solutions. The technology behind the search engine is based on Sphinx, and offers a wide range of search parameters.

You can use all available search parameters in your REST search, e.g.:

• printer fire assignee:me
• assignee:none
• requester:me@zendesk.com
• submitter:"Joen Doe"
• group:support
• group:none
• status:solved
• priority>normal
• tags:printer
• tags:"printer fire"

List

GET /search.xml?query=#{query term}

Returns all assets (tickets, notices and solutions) matching the query. The list is paginated using offsets. If 15 elements are returned (the page limit), use ?page=15 to check for the next 15 and so on.

Response

Status: 200 OK

<records count="342">
  <record>
    ...
  </record>
  <record>
    ...
  </record>
</records>