Zendesk & AWS:
Drive service resolutions at scale

Zendesk participates in the AWS Channel Partner Private Offer (CPPO) program, which allows you to purchase Zendesk through your preferred authorized consulting partner or reseller while still transacting via the AWS Marketplace. This program enables you to maintain your relationship with a trusted local partner who provides specialized implementation services, while still benefiting from AWS billing. To get started, ask your partner if they are authorized to resell Zendesk through the AWS Marketplace CPPO program. You can find a list of Zendesk channel partners here.

Purchasing Zendesk through the AWS Marketplace offers several strategic advantages:

• Consolidated Billing: Zendesk costs appear as a single line item on your monthly AWS invoice, simplifying your procurement and accounting processes.
• EDP Retirement: 100% of your Zendesk spend on the Marketplace counts toward your AWS Enterprise Discount Program (EDP) or Enterprise Strategic Collaboration Agreement (SCA) commitments.
• Streamlined Procurement: Use pre-approved AWS standard contracts to bypass lengthy legal cycles and accelerate your time-to-value.
• Seamless Integration: Easily leverage your existing AWS infrastructure and data by integrating Zendesk with services like Zendesk Contact Center, powered by Amazon Connect, AWS Lambda, and Amazon EventBridge.