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Partner

Zendesk & AWS:
Drive service resolutions at scale

Zendesk, powered by AWS and available on AWS Marketplace, delivers the best customer and employee service outcomes for the AI era.

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Zendesk Contact Center powered by Amazon Connect

As an AWS Advanced Technology Partner, Zendesk combines 20+ years of CX expertise with AWS’s secure, scalable infrastructure. Zendesk Contact Center, built on the Zendesk Resolution Platform and Amazon Connect, helps businesses deliver AI-powered resolutions, modernizing service, boosting agent productivity, and accelerating growth.

Discover Zendesk Contact Center
Customer call interface showing ongoing call with options to mute, hold, transfer, and add participants powered by Amazon Connect

Zendesk AI powered by Amazon Bedrock

Automate resolution of 80%+ of service interactions, improve human agent productivity, and raise service quality with Zendesk AI, built on AWS infrastructure and with Amazon Bedrock as part of a multi-model approach.

Explore Zendesk AI
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Purchase Zendesk on AWS Marketplace

Zendesk is available on AWS Marketplace for seamless procurement, purchasing, and billing through your AWS account. Access secure, scalable customer experience solutions built on AWS infrastructure with faster, flexible deployment options.

Purchase on AWS Marketplace
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Zendesk named AWS Global Customer Experience Partner of the Year

In 2025, Zendesk was selected as the Customer Experience Partner of the Year (Technology) – Global and as a finalist for Industry Partner of the Year – Telco, Media, Entertainment, Gaming & Sports – EMEA. This recognition highlights Zendesk’s deep integration with and commitment to the AWS ecosystem.

Read more
AWS and Zendesk partnership Global Winner 2025

Resources

Frequently asked questions

You can purchase Zendesk directly through the AWS Marketplace to consolidate your Zendesk bill with your AWS bill. Today, Zendesk can provide you a private offer through AWS Marketplace. Contact your Zendesk account executive or AWS representative to initiate a tailored quote, which will appear in your AWS Marketplace console for one-click acceptance.

Zendesk on AWS

View on AWS Marketplace